Bharat Petroleum [BPCL] Complaints & Reviews

I AM A USER OF BHARAT GAS WITH CONSUMER No. 31758 (S.D.PEDNEKAR).

I HAVE BOOKED MY GAS ON 12.01.2011, TILL DATE 27.01.2011 I HAVE NOT RECEIVED MY CYLINDER. THE LANDLINE NUMBERS OF EXCEL GAS SERVICE, VASHI SEC- 29, NAVI MUMBAI IS ALWAYS ENGAGED WHEN BY LUCK I GET CONNECTED TO THEIR NUMBER I PROMPTLY GET AN ANSWER FROM THEM THAT IT WILL BE DELIVERED IN 2 DAYS.

KINDLY TAKE STRICT ACTION ON THE GAS AGENCY AS IT HAS MADE MY LIFE VERY PATHETIC. THE ADDRESS OF THE GAS AGENCY IS :- EXCEL GAS SERVICE, Shop No. 2, Plot No. 99 Shivpuja Co- Operative Housing Society, Sector No. 29, Vashi, Navi Mumbai - 400703. PHONE NOS:[protected], 27893084, 27801646.- REGDS:- S.D. PEDNEKAR

Sir
I and My brothers taken BHARATH GAS new connection on[protected] at
Kallur, Thallada Mandal,Khammam District.In our Book The GAS Agency
has Written as follows.Cylender DIPOST:Rs1200 and REGULATER
Diposit:Rs:150.But THEY ARE collected the amount FOR RS:5900 ONLY. Is
it correct rate or not.please tell me.
ANKOLU SREENIVAS RAO .S/O. RAMULU. CONNECTION NO:5900 S.V.NO.[protected]
PILLI SWAMI S/O RAGHAVULU CONECTION NO:7368 S.V NO:[protected]

MY ADDRESS
ANJANAPURAM (PO) THALLADA (MANDAL) KHAMMAM(DT) PH:[protected]
Bharat gas custmer care is not giving any responce to my mail
Thanking you SIR

This is to bring to your notice that we have been facing problem with the delivery of Gas cylinder of Bharat Gas. The dealer of BG in our area is Jyoti Gas (Ph. No.[protected] which is located at Yari Road, Andheri (West). Even booking the gas before 15 days they never give us the delivery on time and when followed up with them they say "the cylinder has not yet arrived we are waiting for the same".
Most of the time they keep their phone receiver on the table because of which the phone is always busy to the consumers & they think the line is busy. If the phone rings than nobody picks up & if they pick up they say call up after some time as it is their time.

This is my personal experience that I have seen as I personally had been to the distributor office & if we argue with them than they delay the service more. They are very rude while communicating with us as if they are doing a favour. We feel very helpless most of the times.

Kindly look in to the matter at the earliest. Hope so you will do the needful & oblige.

Sasha Ankola

sir here i would like to say that in my town achhnera i am a regular costumer of KAMLA GAS AGENCY,BHARATPUR ROAD,ACHHNERA(AGRA) , SAP NO. 134237. SIR, they told me for the gas delevery by 24th of jan. but they are not following it. as iapproached them they told me for tommorrow and tommorrow........ sir we are 6 members inour family so please take necessary steps.

Dear Sir,
Our consumer no. is DG 28197
HERE,WE HAD BOOKED OUR CYLINDER FOR HOME-DELIVERY
ON 09/01/2011 AT SRNO.213.
THE DELIVERY HAS NOT TAKEN PLACE DESPITE OUR DAILY
REMINDERS TILL TODAY 22/01/2011
So pleas send our cylinder Thankyu

MD. Aslam Khan
Near West Cabin, Abubakar Nagar
Deoria.
Mobile no. [protected]

I HAVE TWO CYLENDER IN A GAS CONNECTION OF BHARAT GAS, BUT COMPANY HAD GIVEN REFILL ONLY ONE CYLENDER IN A MONTH. MY CONNECTION NO. IS 7767 NAME OF MY MOTHER SHAKUNTLA DEVI ( KAROL BAGH, DELHI ) I GAVE MANY TIME COMPLAINT ON COMPANY WEBSITE. BUT NO ACTION ON PARTICULAR AGENCY. I WANT A EXTRA CONNECTION FROM HP GAS, BUT HP GAS REFUSED A EXTRA CONNECTION APPLICATION BECAUSE IN A FAMILY ONLY ONE CONNECTION GIVE (AS PER RULES OF LPG) AND I WANT TRANSFERED MY CONNECTION IN HP OR INDANE BUT COMPANY SAID FIRSTLY YOU CANCELLED YOUR CONNECTION THEN APPLY NEW CONNECTION.

HARI SHANKER
EMAIL: mr.[protected]@gmail.com

WE HAD BOOKED BPCL CYLINDER WELL IN ADVANCE BUT R YET TO RECEIVE THE CYLINDER,EVEN AFTER THE GAS HAD RUN OUT OF OUT CYLINDER HENCE R UNABLE TO COOK FOOD,THE REASON PROVIDED BY ANOOKOOL GAS AGENCIES (BPCL DEALERS/DISTRIBUTORS)IS DUE TO STRIKE BY TRANSPORTERS AT BPCL,THEN HOW COME THEY PROVIDE GAS TO HOTELS & CATERERS ETC,ITS THE DUTY OF BPCL TO PROVIDE GAS TO US,KINDLY EXPLAIN THE DELAY & TIME AS WHEN THE CYLINDERS WOULD BE AVAILABLE,AND ACTION WOULD BE TAKE AGAINST DELAY AND WHO WOULD FOOT THE HOTEL BILLS.

i am a consumer of amar sahid subhash sharma bharat gas agency, bundi (rajasthan ) mu consumer no.is 28468. I have to say that they do not distribute the gas in time as well as there is no proper arrangement of home delivery. There is no consistency and not a technique of distribution of the same. Sometimes those consumers are benefited whose booking date is current than those whose booking date is an earlier one. They should provide convenience to the consumers by making home delivery and in time but such is not the case. I have seen that i always ring to the agency and register my complain then they provide me the cylinder.

It is therefore requested you to plz look into it the problem.

Thanking you

G.P. UNIYAL
1-J-15. VIKAS NAGAR
BUNDI (RAJ.)
CALL - [protected]

Dear Sir,

I have booked LPS Gas Cyclinder 07.01.2011 at Dammo Enterprsies at Jhilmil colony vide Ref. no. but till date i have not received Gas Cyclinder and he update his deliver the Cyclinder on 20.01.2011, but i have not received the Cyclinder and asked the Office he say today he deliver from last three day

Ref No. Order Dt. Qty. Status Delivery Dt.
5683990 07-Jan-2011 ...

Sir,
Good Evening.I am sri Manoja Kumar Sahoo (Consumer no-23685A).My problem is that
Burna Gas,Nayagarh(Bharat Gas) is not supplying Refill L.P.G to me on time.Even the Dealer is not also making my home delivery of L.P.G as per my request.Whenever I am approaching the dealer regarding the transfer of my consumership to any other Agency,he is not co-operating me in the matter.so,kindly help me in directing the dealer to supply me L.P.G (Home Delivery)in time.

Thanking You.

Manoja Kumar Sahoo

DELAY SERVICE OF GAS CYLENDER
To bharat gas/Ambika gas agency,Jaipur
Sir I am user of bharat lpg cylinder and my domestic life disturbed every month due to irregularity of delivery of lpg cylender,I called to agency ,the reps told problem with distributor boy my consumer no. is-- 90523.
i want a disciplinary action against the system.
thanks.
L L Sain

i am sarvjit singh consumer of sukhmani bharat gas agency at fatehabad. my consumer no is 7190.last time i received refill on 08-12-10 after that i booked for refill on 03-01-11 but yet i have not received the refiil of cylender 18-01-11..i went to bhart gas dealer(sukhmani gas agency fatehabad)for asking delay in refilling they treated me very rudly .thier behavior is so wild i can not expain.they abused me .their behaviour is inappropriate to what is expected from a company like u .your staff behaves in such a manner like wild animals..............

I have been purchasing bharat gas from one of their distributor - Gajanan Gas services ...distirbutor code 251846

i had booked my gas around 15th december with them...i was not there at home and hence the gas person had to go back (they sent the gas in a week)....i called them and they promised to send again

i finally got my gas on 10th Jan 2011 ...after repeated calls to them

I tried booking my gas on 18th Jan 2011 ...as my gas was over due to late delivery ...they refuse to take the booking saying that i have just got my gas cylinder and i cannot book so soon

the gas was delivered late due to their mistake not mine ...the personal refuse to take my booking and said that i can go ahead abnd complaint if i want to

i want to know what sort of rules a big company like bharat gas sets ahead for their distributor who have no fear of ant complaints '
i dont think my complanit would be addressed to ...

but this is not expected from a company like bharat gas where im paying royally fior my services

I've applied for new petro card on 16.11.10 in one of the BPCL petrol station (Form id is 6732) Till date i've not received the card and i've been repeatedly following with the customer care personnels and the local area manager since Dec15th onwards. But there was only one single constant reply at all the time that your card has been not yet generated and based on that i logged a complaint on 03rd Jan'11 and after that they replied that you will get the petro card in a weeks time. But till date i'm one of the foolish guy to follow them. It seems that there is a huge gap in terms of comlaint handling and i suspect that they've not escalated further above level to sort out thse issues. Now i was totally fed up and decided not to follow up further and really i've not expected such a kind of reply / feedback from a reputed company.

Ahmedgarh Gas Agency is the only one gas agency in Ahmedgarh & surrounding area.10000 gas connection are attached with this agency,but no rules are adopted by dealer. Approximatively 45 days are confirm for gas cylinder delivery.The dealer is fully dictatorship he say to all the no body can do in me agency.People's are very hazer.Plz do any thing.I hope that u will do any and gas supply will be normally....

We are Bharat gas cardhoilder for cooking gas supply through Solkar Gas Services who are local agents of Bhararat Gas at Khed, Dist Ratnagiri. However it is a regular feature that the supplieir is harassing us by delaying supplies for several weeks at all the times i book for gas. Iam currently waiting for the delivery of sylender ordered almost over 10 days back and each time i call to remind, they say "it will be despatched Today!" It is not that the gas is not available but the local dealer (Solkar GasServices) is habitual offender and needs to be straightened. Our card No is 4372 in the name of S. K. Parkar. Can you take up this with Bharat Petrolium Corpn. or directly with Solkar to resolve.

My name is ziaulhaque .I am a consumer of M/s S.M Gas service shahjahan pur garh road meerut. In this i mentioned about my booking probleme, all the
officers of this firm are saying that villagers can't book his lpg before 31days but when we reached after 1 month they booked with the delay of 13 to 15 days.they black the gas on big scale for vechile fuel and also supply to simbhaoli which is under the area of dist ghaziabad on bharat gas site
there clearly mentioned that every body can book it after 21 days in this case I have talked with
Mr.Abrar, Mr.munna Qureshi and your sales officer also but all guys are giving .He is not gas booking in phone and not any phone run. if we have any emeregency then they give delivery on extra amount(200 more).
so this is my humble request to u please take necessary steps against this gas agency,as early as possible.

zia ulhaque
Mob:-[protected]
emailid:[protected]@gmail.com
mawana road kithore
Meerut

Sir, My Consumer No. with M/s Sree Venkiteswara Gas Agency ;Thrissur ;PIN 680001 is 885. On 27 12 2010 I had booked for the refilled Gas Cylender. On 13 01 2011 ,When I contacted them on phone ,the reply I received was a shoking one. They told me that on 05 01 2011 my refilled cylender was returned undelivered due to road block and that I have to book afresh for getting the refilled cylender. That means I have to wait for another 3 weeks.Kindly look into the matter . Joseph EU; Edayadiyil House; Pullazhy PO ;Thrissur Dt; PIN 680 012 PHONE No. [protected].

Dear Sir/Madam, We have booked one cylinder on 21/12/2010 at Chaudhary Gas Agency (Bharat Gas:: Prem Cinema Road Tel.[protected] haldwani(nainital) uttarakhand.they always commit to give delivery after 10days but from last two weak they are not recieving even our calls.my phone no. is [protected]
booking details:
bill no. 13420
cons no. 33295
sbc:Basant ballabh joshi
shakambari vihar
haldwani

order no&DT 12607 21/12/2010
delivery person Mohan/Lalit

I have book gas cylinder on 9thDec10 with M/S Vighnahar Gas Services with request number 623. but still after more than one month, cylinder is not received to our house.


GAS company address
M/s Vighnahar Gas Services
poonam aprt. shop no.2
Plot number 104, Sector-02
Koparkhairane, navi mumbai-400709


Consumer home address
D-401, Mahesh apartment
Sector-5, Ghansoli (navi mumbai)