Bharat Petroleum [BPCL] Complaints & Reviews

To
Who so ever it may concern
Bharat gas / Bharat petroleum

Date:-14th Jan.2011

Subject:- Complain against your distributor for not delivering the gas cylinder on time as well as delivery man blacking the gas cylinder on time to non-customers.

Sir,
I am the customer of your respected company registered as 'Bharat gas' under companies act 1956, & i want to complain against your distributor named as 'Bapna gas distributor" in udaipur (raj.) for not delivering the cylinder on time as i have booked the cylinder before more than 15 days.This is not the first time it has happened,it happens always. They don't even receive our calls even after calling so many times, so we have to go to their office for booking cylinder or for any inquiry. Then why you have kept the telephone as well as message booking facility.
Also i have to complain against the delivery man the cylinder they bring is not up to the 30kg weight or you can say that standard weight is not found. Many a times i have seen that they sell cylinder for more than Rs.500 to customers as well as non-customer when they are in urgent need of cylinder.
When i asked the distributor about the delivery he said 'there is a lack of supply from company'. Then how can it be possible that the delivery man gets the supply for blacking cylinder.
I have mailed you for getting solution as soon as possible. For any contact please refer to the below details.

Name - Kunal Talach
Registered as - Bharat Kumar Talach
Consumer no .- 05312
Address - 309 road no.4 Ashok nagar opp.bhupal pura police station udaipur (raj.)
Contact no. - [protected]
Email Id - [protected]@gmail.com

Dear Sir / Madam,

I Naresh Singrakhia a customer of Bharat Gas / Consumer no. 56211 has purchased Bharat Gas Cylinder from Jai Jyoti Gas Agency, Vejalpur, Ahmedabad.
Every time I have to wait for a week to get the replacement of the cylinder from the date of booking.
This time the situation has become worst. I am following up since 5th Jan but still the cylinder is not delivered. Today dt-13th Jan I called on[protected] and spoke to Mr. Rahul. The guy on the phone was not at all helpful and moreover after waiting for 9 days said it will take another two days!!!!!!!
I don't understand what type of service Bharat Gas is providing to the consumers and the people really needs to understand hoiw to respond to customer complaints and provide some solution urgently.

Regards,
Naresh Singrakhia
Mobile - [protected]

Hi Team,

My consumer No. is MGA-39209. I booked for a new cylinder and was supplied a defective cylinder. The problem with the cylinder is that the gas does not come to the oven. The delivery boy came and checked it and he initially said that the oven has a problem. I called the sunflame technician and he said that the oven which was less than 10 months old was perfectly fine and that the cylinder or the regulator has a problem.

The number of Sri Munuswamy Gas Agency is never attended by it's staff and comes as busy. So I went to their office last saturday on 8th January 2011 and their technician was supposed to come within 4pm as per their words but instead he called and asked me the problem and said the problem is with the cylinder. Then till date I went twice but they have not replaced the cylinder. It's going to be around a week and they only make excuse and does not give any resolution not do they replace the cylinder.

Please help.

Thanks & Regards

Ranjit

0-[protected]

Dear SirMam



i have taken trasnfer from thane to Dombivli branch but since 1month they not giving me right suggestion



i have all original document like rent agerriment and orignal purchase bill papaer 1st time they said me

we want original document and 2nd time they said me that on saturday we r not working for transfer

and today they said u have to fill form rs 100 and get nottrey on that but a common man can"t face

fake promise please reply me

Dear Sir,

I am( Shamshuddin Nagori) consumer of Bharat gas registerd to M/s Bharat gas centre , Madhav nagar freeganj ujjain (M.P). My consumer No.-21185.I booked for reffil on dtd- 30.01.11 vide booking no-750.At the time of he said that waitng for delivery was 7 days , but till date ,I do not get delivery. Please do adequate action please. My email i.d is s.[protected]@yahoo.com

Thanking You

Sir,

One gas authorised distributor namely Kitchen flame, of your company at, B-block, Cycle Market, Mangol Puri, Delhi is not supplying the gas cylinders as per rules or even not giving the new gas connection as per rules. He forcefully sell out new connection in black market rate, otherwise he refuse to give new connection to every customer. He also not booked the gas cylinder as per your guidelines and he booked the gas cylinder only after one month and he sent the cylinder only after 1 month of booking. Due to this, problems are facing by consumer and customer is getting cylinder only after two months. The distributor mostly refilled domestic gas cylinder for commercial purposes to the confectioner and factory owner on high rates i.e 600-700/- per cylinder. If any customer want to make complaint, then the manager of the said authorised dealer misbehave with the consumers and they dont give any detail or phone number of company for complaint. He also not display any board of Bharat Gas Ltd. complaint cell and neither showing the actual rates of new cylinders and give threat to persons, who make the compaint that he would disconnet the connection.
Kindly the strict action be taken against him.
Phone number of Dealer is[protected] and[protected].

From

Surinder Kumar, Advocate

Sufferer consumer ([protected])

Below are some fetal issues faced by all the customers:

1. Agency given 5 numbers[protected], 28109687, 28121799, 28124130 & 28128263, but it becomes impossible to get hold of any one of these. I spent hours for last 5 days and still trying.
It always busy, even if it is ringing, no one will pick it up.

2. Response of helpdesk is too rigid.

3. Commitment of delivery never meets. They will say 7 days. And after 7 days, when you follow-up with them, they will again give you new dates...

4. Customer have to purchase Gas chulha along with the connection, which is comparatively expensive and even nowhere mentioned in Terms&Conditions.

5. Playing with the trust of bharat gas.

I was having connection with Bharat Gas in Andheri and never faced such issues, but once I transfered my connection from Andheri (E) to Mira Road (E), all comes in a package...

Please do assist me as well as many people who have Bharat Gas connection with Dev Mogra Gas Services, Mira Road (E).

Dear sir,
I am living in cheravally(kayamkulam, kerala)we are suffering for gas more than one month, because the supply man(mr.pushkaran) is not giving the cylinder on proper days.he is selling cylinder's in black market.we booked gas one month before and he did'nt delivered after one month.when asked about this matter, he behaved badly with womens, and he sell to onother person who have hotel business.
your immediate action against this man(mr.pushkaran), will be appreciated.

thanking you,

Asma salim
cheravally.kayamkulam

Dear Sir,

Sub: Extreme delay in delivering refilled gas cylinder.

This is to inform you that I Col.Babu Khan (retd.) consumer no. 615 having Lpg gas connection with your company and getting supply through your distributor M/s Deo Gas Agency,Jodhpur(Raj.).But the above distributor doesn't supply the refilled cylinder even after 40 days from booking date and on reminding them on phone getting no proper response.Since your company doesn't have any concern office in the city and not even get any positive response from the your customer care no.s.Therefore you are requested to kindly look into this matter seriuosly and take necessary action urgently to keep the trust of customer alive.

I shall be highly grateful to you.


Thanks & regards

Col.Babu Khan (Retd.)
consumer No.615
M/s Deogas Agency
Jodhpur(Raj.)

Dear Sir/M'am,

We have been registered under Samidha Gas service, hadapsar, Pune area since 4 years now. Our consumer number is 8002A under my husband's (Vinay Goyal) name. The problem we have is the poorest service and delivery of the LPG to our home. We have never got the delivery of our gas cylinder on time. We have to keep following up with the people and also the delivery guys to get one cyllinder and still we never got it before ten days of booking. Over and above, we are always given false commitments and have suffered a lot of attitude from these guys. The rude behavior of delivery guys and people who take up the call is most irritating.

The last booking we have made is on 27th Dec, 2010 and now on 6th Jan, 2011 after 11 days and 5 telephonic follow-ups, I haven't yet received my cyllinder.

I sincerly request you to look into this matter seriously and help us.

Thanks in anticipation.
Pooja Goyal

bharat gas cylender delivery delay more than 12 days. my nearest bharat gas agency is Siddhardha agency, Shapur Nagar, Rangaredddy Dist, Hyderabad, Andhra Pradesh, India. My consumer no.84. From delivery date to 21 days I have booked for cylender filling. But the agency/dealer people not delivering the cylender more than 13 days from booking. Last month i.e. 22.12.2010 I have booked for cylender filling even today i.e.[protected] i have received my cylender delivery. And more over the agency people telling more 2 days time to take delivery. I dont know whom to approach. Please solve my problem.

Dear Sir,
My complain is against ADITYA GAS AGENCY-BHARAT GAS in Hadapsar Sasane nagar, Pune. It's a hectic task for us to get a booked cylinder on time. I tried calling to this office many times but nobody pick up the call. Being working person we cannot afford to go to office for each single query. If this complain is really considered, I request you to make the distribution of gas on time and also inform customer about the tentative duration of delivery otherwise we keep on waiting and finally we have to reach out to some distributor and have to get cylinder by paying 100 rs extra, in this case also we have to chase that person around 2-3 days and seems like we are begging for own paid cylinder even after paying extra.
Hope to see some progress for good in this case.
Thanks
Swati

I Sushil Kumar Sharma is a consumer of LPG of the above distributor. I was originally consumer of M/s Arora Gas Service Geeta Colony but some of the officers of Bharat Gas without our consent transferred our name to M/s Virat Enterprises which is about 9 k.m. away from our residence while earlier one was only 1 k.m. The services of the earlier were excellent. But the Virat Enterprises's services are very worst. It takes 7 to 10 days to deliver the cylinder. This time is booked vide no. 5273646 dated 22-Dec-2010 but 14 days have passed till today I am unable to get my cylinder.No one is listening my request. I have already contact to Bharat Gas but my all efforts are in vain. If someone read it may please me.
Sushil Kumar Sharma
Raj Garh Colony Gandhi Nagar Delhi.

I have booked for refill gas cylinder (consumer no 48840) with Sri Sairam Gas Agency (Kamothe - Kalamboli) on 24th Dec 2010. Inspite of repeated follow up on phone, the refill hasn't been delivered to date. We are just assured that we will be receiving the refill on each day of the call but the action doesn't take place. Please do the needful so that consumers are not taken for granted.
Regards,
Parag[protected]

With due respect I want to say that I am a consumer of your gas agency Chaitanya gas agency in dombivali east. My consumer number is 41799 by the name of miss Durga Lotekar. I have booked a delivery for the delivery on dated 18/12/2010. But they neither send me any delivery at time nor give me satisfactory answer about that. I have tried many time on phone for delivery but they answer that today your delivery will be send to you but they didn’t sent. I am in very much trouble. Tell me is this type of attitude is appropriate with the customer?

Please draw your kind attention in this matter. I will be thankful to you

Dear sir

We are not getting gas cylinder frm M/s Krithi gas Kottayam dealer of Bharath gas. This we have experinced so many time.Kindly arrange to solve this issue once and all.. My consumer number is 1197

Thank you

N P Venu Gopal

I have been using Bharat Gas through Gas agency My Con No 59574 ..I feel the sevice provided from the above agent worst..
every time they are accepting refill booking once in 20 days
from the delivary for previous cylinder.. when we go for follow
up for the delivary 20days after booking ..they say that Load
not received from Bharat gas and no other responce from
them after many follow up they inform that the invoice has been send to suppliers and will be receiving the
cylinder .. when I call the supplier for delivary either they will not
lift the phone or i will get the answer that he is not feeling well
or the delivary boys not available to give the delivary ...
for every refill i struggle a lot to get the refill in that i am speding
lot of my valuable time every month to get the delivay of the cylinder

Radha Gas have 6 nos for enquiry and booking to call them
we need to try the lines atleast half hour to get the line ..

It has been reported to BharatGas more than 03 days and more than 03 times, that the Regulator of the Cylinder does not fit properly and the Gas is leaking. Nobody has come to check nor anybody has called to enquire about the state of problem. Consumer No.353, Kasargod District.

Abdul Rahiman C. K. Tel:[protected] / 230588...

Dear Sir,

Since 7th dec 2010 had placed the order & got Sr. no 300 from Bharat gas - Juinagar gas cylinder station, after repeated calling , excuses are given today , tommorow will make delivery , but of no help.
some time the phone call no. 27723163, 65161437 & mob no. [protected] are either busy the whole day or switched off. please do something in this matter

Dear Sir/madam,

I am the Customer of Adyar Bharatgas Hindustan Gas Agency. 4E, 1 Main Road, Kasthuribai Nagar, Adyar, Chennai-600 020.Consumer No 43450. In This Agency we are facing very bad Service and the staffs who are working there are not giving a good customer service. First of all they are not picking the Ph. i am trying the ph no of this agency for past 1 week but i cannot reach them so i went in person to the agency. I said all other agencies are supplying gas at the prompt time but you people are not at all giving a good service, for that one of the staff is telling, please change ur agency we are not bother for it. she asked me, "Where are u coming from" . I said" Kottur Puram", for that she is saying "ok why are u coming here take the agency of chitra agency which is very near by u plz change i cant book ur gas. after a big conversation she booked my gas. Plz take a sufficient action on her.
Thanking You,
Warm Regards,
Vaijayanthi.
[protected]