Sir,
The Bharat Gas agency in Kasaragod, Kerala who always delays their delivery even though they keep the sufficient stock of filled gas in their godown as per their stock details shown in their office. Whener complaint about the delay, their asnwers are either there is no supply from their region or contact after few days.
Even if we contact to their regional sales manager number shown in their office by telephone, he also promise the delivery after 2 days without checking the availability of filled gas cylinder in their stock. If we insist for the supply of gas, he defend that the available cylinders are defective. But, in their display board it will not be mentioned number of defective cylinders.
In this scene, we compel to presume that the available stock are goes to black market or to their nearest relatives and friends without booking priorities which is talk of the consumers at large. Helpless consumers are disppointed with their service. Also, they never give chance to register their complaint which is kept in their hidden office cabin. A written confirmed delivery date is also not provided to delay the delivery and safeguard their stand.
I request to monitor their supply and take necessary corrective action to avoid delay and better the service to the utmost satisfaction of all consumers.
With best regards
A disapointed consumer.
Aug 13, 2020
Complaint marked as Resolved
I had booked a gas on 22nd Jan (by phone) and I was promised delivery within 10 days.
Last Monday (28th Jan) I went again to check up whether the booking was made.
Apparently it was not and the lady at the counter promised me a delivery within two days.
As it did not arrive by Wednessday (30th) I called up again, at which time they promised me a delivery on the same day (Wednessday). Offcourse there was no delivery on Wednessday.
I called up today (Thursday) again and they have once again promised me the delivery today (it hasn't yet come).
I tried calling at the manager's number which they gave me.
When I call at this number, it continuously rings, but no one picks up.
Does not Bharat Gas have any quality control checks on their agencies ?