Bharat Petroleum [BPCL] Complaints & Reviews

Dear Sir

I am consumer of Bharat Gas LPG Domestic Cylinder having consumer ID J11228,My local distributor is M/s Jagdeep Agencies,100 Feet Road,Bathinda.I have booked cylinder on 18/11/10, but till date I have not recd cylinder, while I visit there to get the same by hand, they said there is shortage of gas pls visit again & before 8:00 AM. The same is being happening from last 3-4 days.I am visiting the agency but reply is same that the GAS is over now pls visit again.

The staff behavior is also very rude; the executive name Kuldeep used abusive language while asked for the reason for delay

So are requested to take matter on priorty & get it resolved

Regards
Jaspreet Singh
+91-[protected]

Can Bharat Gas send its official to inspect why there is a alway delay of 10 to 15 day in delivering Gas Cylinder at H.Joshi Bros. Bharat Gas Distributor Shop No 7&8 Vasant Market Canada Corner Nasik.Their complain officer M r Tushar Jagtap Tel [protected] number is always found to be busy.

I, biswajit datta, son of ranjit kumar datta (Consumar name) want to make complaints against the very late delivery of lpg cylinder since last two months (Consumer no.4792).In the month of october we booked on 09/10/10 and supplied on 30/10/10. After going personally 3 times to the distributor's shop that was the result. They told sometimes house was not found and sometimes no persons were present in the house. From 1991 onwards we are staying in the same house.
In november we booked the cylinder on 11/11/10 but till date
(25 days) it is not supplied.In the mean time 3 times personal requests were done to the distributor's shop after going there. Now also same story is being told to us like last month. Please do the needful asap otherwise we have to make legal moves to solve the regular illness of the system.

late Delivery
I had booked for a cylinder on 08.11.2010 . Its more than 27 days and have not yet received the cylinder. Till date I made more than 10 calls to the shree raksha gas agency (nearest service provider) and reminded them. Its of no use, when ever I make a call, I get the answer "It will be delivered to you by today evening or tomorrow morning" but surprise it is not delivered. Pl take care of thi gas agency whioch will help the customers

After booking, no delivery SINCE 27 DAYS

We have booked the gas on 08.11.210 but till today we have not receive, & when ever we call to the agency, they say today we will send, & if we call next day they say they is no stock it's takes another 2-3 days, & sometimes they say we have sent. they keep on telling the reason, this happnes for everytime dont know why, I request if you take some action, that will help...

I am Bharat gas consumer attached to Dhanalakshmi gas agency.The agency has 4 telephone lines and it is very very difficulty to get the line.One has to try continuously not less than 1 hour to get the line and talk to the agency for booking refill. Today (dated 6th Dec.,2010 / Time 10 am) i am trying the agency for the past one and a half hour to give a complaint of gas leak and to send a mechanic, but i could not get the line so far. Hence i found and tried the emergency number : [protected], but the person by name Mr. Hari is very irresponsible since he has cut the line with no proper answer. Then i have to call again, when he said that he can attend only after 5.30 pm and before that one has to contact the agency, but the agency's situation is horrible without quick access. (Dhanalakshmi agency numbers :25324905, 25321154, 25323264, 65287775 any one can try theses numbers and see how difficulty it is for quick access)
I have asked the emergency contact person Mr. Hari, then what is the meaning of emergency when you donot attend immediately ? There is no proper answer for that.
Then i have called the consumer care section of Bharat gas office at AnnaNagar. But it looks to me the consumer care section is not for the consumer but for helping the agency only, because many times when i have taken complaint about the agency the consumer section has rather tried to tell excuses as lorry strike, no supply, rains etc. throught the year than to solve the consumer grievance. So when today i have called and was telling about the gas leak/agency numbers unable to access/emergency numbers' response, the lady at the consumer care very uncaringly replys same excuses mentioned above. Then when asked about what is the meaning of emergency given,but the person is ready to attened only after 5.30pm, there is no proper answer for that.

So one can understand the fate of the consumer especially of Dhanalakshmi agency of Bharat gas. I can only say the Bharat gas' consumber care is virtually dead.

sir,
I am Alavi.I am a consumer of Bharat gas (Crystal gas agencies,perintalmanna).My consumer no is 15966.Lastly we received gas cylinder on 19 th Oct 2010.Now 46 days is over since we have received the last cylinder.When asked about the same they reacted very harshly and told us to wait for 15 days also there is no surety of that.They are selling cylinders for Rs 450-500 for those who are giving the money and also they get spot delivery.
For your information our both cylinders are empty.Please take necessary actions as soon as possible.
Yours faithfully,
Alavi.
P.H.No.[protected]

Date :04/12/2010.

DEAR SIR,

THE BHARAT GAS CLAIMS TO DELIVER THE GAS-CYLINDER TO IT'S CONSUMER WITHIN 24 HOURS OF BOOKING. HERE, WE HAD BOOKED OUR CYLINDER FOR HOME-DELIVERY
ON 11/11/2010 AT SRNO. 4101.
THE DELIVERY HAS NOT TAKEN PLACE DESPITE OUR 3 TIMES TELEPHONIC
REMINDERS TILL TODAY i.e. 4/12/2010.

THE AGENCY DETAILS ARE AS UNDER
Distributor Code : 112338

M/S B. K Enterprises, Bharat Gas Distributors, Shop No. 4, Balaji Palace, Kharadi bypass, Pune 411014.

Dear Sir / Madam,


My Consumer No. - 1951. My residence in Bhiwandi, My Gas connection Supply through Bhiwandi
Gas Centre Navi Chawl, Bhiwandi. Since more than 32 years I am using BHARAT GAS but, last 6 months we are suffering to your service particularly Bhiwandi Gas Centre. Whenever I booked my cylinder everytime I received 15 to 20 days late delivery. When i went to know the reason of late delivery the egency person (specially one lady i dont know her name) was talking with me bad words & says that the cylinder was already delivered to your home before 10 to 15 days. It means they sold the gas bottle illegally in market. It was happened everytime.

After received a gas bottle we demanded for receipt but delivery boy does not allot a receipt what it means (they sold the gas bottle on behalf of our receipt). & Everytime after 20 to 25 calls we received the gas bottle delivery & after we booked the gas bottle they does not allot the reservation no. or booking no., but before 6 month they allot reservation no. & booking no. One more thing in BHIWANDI Branch the perticular lady seating overthere wearing spaces her behaviour is very worst. She have not aouthority to seat overthere which you alloted that lady.

Please let us know, How can we continue the relationship with you if we are not getting proper service from your side & not even proper reply on phones. The behaviour of your employees with us is so worst.

PLEASE DO THE NEEDFUL AT THE EARLIEST WE ARE AWAITING FOR PROMPT FEEDBACK

Hello,
Am Raj staying in chitlapakkam area, complaint is all about regular delay of delivery of gas cylinder, my customer number is 14545. i have applied for additional gas past 1 yr but still not been supplied by padmavathi gas agency (Bharat gas), this delay is always done in regular means at every booking and when ever any phone call is made no one turns up, this really puts a difference in my family day to day needs. i here by request for necessary action to be taken.

HI, I am Sachin Deshpande I have book one new gas connection. I requested for additional cylinder but they told me they have stop giving additional cylinder. In there office there is clearly mentationed for additional cylinder chargers. my consumer no is SG28494

Gas agency name is Sairaj gas agency. Distributor Code no is 371788 Its Address is Sai Raj Gas Agency, G-7, Balaji apt, Evershine City, Vasai East.

Please do some thing .

I (Rajani. T.M) am a consumer of the Bharat Gas from thrissur, kerala with Consumer no 12087 , The gas Agency is Sree Padmanabha Gas Agencies,Kanimangalam, Thrissur for the past five years. We received our first cylinder on 28/07/2005 . on request for a second one they are saying that they are not providing the cylinders at present. even on request for an application for the second cylinder, they are saying that they will let us know when they would provide it.
What is the duration to receive the second cylinder , and to whom should the further complaints go , to find a solution to this.

Yours faithfully
RAJANI.T.M

Complainent about: Bharath Petroleum Petrol Bulk (Near Fortis Malar Hospital), Adyar, Chennai - 600020

Complaient: Cheating petrol by some tricks.

Dear PG Portal,

The concern mentioned above is a totally not friendly with the consumers. While they are filling the petrol, other staff will try to get our attention and avoid watching the meter reading. If we are asking about this fracd activities, they will scold as in some bad words and telling us to go and complaint to the manager. So, the manager also not interested to avoid this frauds.

i have booked a gas cylinder (bharat gas)on the 16th of November 2010. I have been booking gas online for the past few month because of the pathetic service provided by Rangrai agencies, jogeshwari west. Half their phone numbers are always busy, the remaining are not picked up, or the call is picked up and disconnected. Why are they harassing customers this way?? Their executive promised delivery of gas on 26th November...

Dear Sir,
I Am Consumer of Bharat Petrolium Corporation Limited Dealer is Bhupindra Gas Agency Sirsa. I Have Booked My Gas Cylinder for reffling on[protected]. Booking No. is 17122. Consumer No. is 40011. in the Name of Ved Parkash Grover. . I Talk Many Times in Bhupindra Gas Agency. But they are not Delivered My Gas Cylinder till Now[protected]. In my home My Gas Cylinder is Finish. I Talk With Mr. Amit TSM of BPCL But he is not Give any Response. And I Talk Many Time Employee of Bhupindra Gas AGency Mr. Satya Narayan. But he Talk Very Rudly With Me When I Ask When you have Delivered my Gas Cylinder in My Home. Please Solve My Problem Earlier.


Warm Regards
Sachin Grover
S/o Sh. Ved Parkash Grover
Consumer No. Is 40011.
E-Mail Id: [protected]@gmail.com
Mob. No. is[protected]
[protected]

its common complaint on behalf of whole malkapur citizens, that we are not properly getting supply of gas cylenders.moreover we are not getting proper booking, after booking we are getting cylender after 8-10 days, we you paid them 450/- cash for cylender they provides cylender immediately. for new gas connection they are demanding 6000/- otherwise no connetion available for new costmer. They are not giving home delivary of gas instead they are calling at their shop and taking the charges including delivary charges. they always refusing to give the bills of gas cylender.
it's complaint of Rahul Gas Service, Malkapur Dist. Buldana Pin 443101. our kind request to you that kindly do the needful investigation and take quick action

Sir,

The Bharat Gas agency in Kasaragod, Kerala who always delays their delivery even though they keep the sufficient stock of filled gas in their godown as per their stock details shown in their office. Whener complaint about the delay, their asnwers are either there is no supply from their region or contact after few days.

Even if we contact to their regional sales manager number shown in their office by telephone, he also promise the delivery after 2 days without checking the availability of filled gas cylinder in their stock. If we insist for the supply of gas, he defend that the available cylinders are defective. But, in their display board it will not be mentioned number of defective cylinders.

In this scene, we compel to presume that the available stock are goes to black market or to their nearest relatives and friends without booking priorities which is talk of the consumers at large. Helpless consumers are disppointed with their service. Also, they never give chance to register their complaint which is kept in their hidden office cabin. A written confirmed delivery date is also not provided to delay the delivery and safeguard their stand.

I request to monitor their supply and take necessary corrective action to avoid delay and better the service to the utmost satisfaction of all consumers.

With best regards
A disapointed consumer.

I am a consumer of Bharat gas through Rajani Gas agencyAmbatur Chennai in Tamilnadu.consumer number 26248.The staff of the agency is not in the habit of ttending customers telephone calls and there is inordinate delay in supply of rifills. It takes more than 30 days for supply of refill cylinder and no satisfactory reply is given for queries regarding status of refill booking. can somebody intervene and nullify the worries of housewives

I have approached luxmi tulsi gas agency on 13.09.2010 to give lpg connection on transfer voucher obtained from divya distributers, dindigul, tamil nadu. I was asked to submit a transfer copy for online verification. i did so. iwas asked to come after 7 days. when i asked how it would take 7 days for online verification. The concerned person, hope he name is mr. balaji sitting in the counter near the entrance, told it was like that only. I went to him after 7 days. Again i was asked to come after 2 days.i did so. once again i was asked to come after 2 days. finally i was given connection after 11 days. When I questiohned him the inadvertant delay in giving connection, he raised to beat me. i want action to be taken on the agency. My gas connection no. is 33883. My address is 55-8/1-6, subramanya nagar, Rajahmundry, A.P-533105. I may kindly informed about the action taken on this complaint.

I had booked Bharat gas for th reffiling of lpg cylinder on dt. 9.11.2010 Ref no. 1950 Priti Gas Ganaur, Sonepat. i go to agency dt.11.11.2010 for the reffiling the lpg there is not filling and told me rebook this.
I rebooked dt. 11.11.2010 ref. no. 2230, up to 16.11.10 not dlivered any clylender, so that I again go to agency dt. 17.11.10 emplyee told me 19.11.10 .my ref. my freind go to agency 19.11.10 emplyee give the riffiling slip for dt. 20.11.2010 .
I reched the agency 20.11.10 but not reffiling my cylinder .I meet to Distributer G.M. Mr Docter Famous name . He said me it is not reffilable you rebooked and after 10-12days come here for reffiling.

Sir/Madam. Iam working pvt. job in Panipat distance in my home 40 k.m.
I loss for reffiling one cylinder Aprox. Rs. = 500/- and westage my time 15 hour,s . But cylinder reffiling problume not sole.

I are requested you to please that salvan this matter urgent

thnks & regard,s

Ramkumar
V.P.O. sheikpura
Teshil Ganaur, distt. Sonepat.
Haryana 131101

Ph. no. [protected]

[protected]@ yahoo.com