Bharat Petroleum [BPCL] Complaints & Reviews

DEAR SIR,

THE BHARAT GAS CLAIMS TO DELIVER THE GAS-CYLINDER TO ITS CONSUMER WITHIN 24 HOURS OF BOOKING.

HERE, I HAVE BOOKED OUR CYLINDER FOR HOME-DELIVERY ON 04/10/2010. But they yet to deliver the cylinder even after 17 days after booking.

The local agency people confirmed that they will deliver the cylinder in 10 -15 days at the time of booking.

I have Single cylinder connection and its very difficult to manage 17 days without the GAS cylinder.

Even I have spoken with their Regional Sales Officer twice regarding this. She is telling the the GAS cylinder will be delivered based on the Demand/Supply and So she can not do anything on this. No one from Bharat GAS is ready to help for timely delivery of the cylinder

Below are my concerns.

1) I would like to have the GAS cylinder with in 15 days from the date of booking...To whom I should contact for the same.

2) I would like to make public compliant against Bharat GAS as they didn't deliver the GAS cylinder with in the time line.

Please help me to sort out this issue.

Yours Truly
Prabhu


Agency Name: M/s Padmavathy Bharat GAS Agency,
CC No: 641752
183A, Velachery Main Road,
Selaiyur,Chennai-73

I am registered with Vighnahar Gas Services Consumer No.31659 Rairakhwada Dhirajlal Damji B404, Ambe Prerna CHS Ltd., Sec.-3, Plot-8, Opp.Ghansoli Rly.Stn. Navi Mumbai 400 701.Mobile No.[protected] I booked LPG Gas on 06.10.2010 under ref.167 I reminded four to six times for delivery of LPG every time promised that it will be delivered tomorrow. I am sr.citizen of 63 years I took great pain and waste of conveyance expenses for repeated personal...

Sir/Madam

I have booked my LPG gas at Bharat gas on 9th oct 2010 at Bharatgas Distributor SATISH & COMPANY , Delhi and My Consumer Number is 32083 .Every I have remind them to send the gas , Every day same answer 'Today'. but the 'Today' is not coming yet. From last 12 days i am waiting for gas.
Please help me out . With out gas from last 5 days we are(Family) suffering from cooking problem.
Please do the need full

Thanks
DeepakHi ,

Bharat Gas agency at Balapur (Dist- Akola). After booking of gas on telephone for Paras Thermal Power Station Colony.( about 8KM from Balapur). This agency never deliver cylinder at home. The agency come with vehicle with cylinder at market place on day at their will and distribute cylinders in Que. They charge extra Rs 20 per cylinder. They distribute in que of cylinders( not taking in consideration of earlier telephonically booked Cylinders). So, even if you booked cylinder 15 days before you may not get cylinder if you are last in Que. If you are in urgent need then go To Balapur (about 8KM from Paras) pay extra 50 Rs. to Agency. Then you will get cylinder at balapur . You have to carry it on your own cost to your house.This is Picture of young India.
Bharat Gas please answer.

sirs,

my petrocard has got lost. i do not remember the no.
details are

Piyush Thakorbhai Panchal, house no 589, plot c-9 La Campala Colony, Miramar,panaji Goa.

old card carried balace of Rs. 831/- pls block/cancel the old card and kindly issue me a new card transferring contents viz. balance cash/points to the new card at the earliest. [protected]

20/10/10

i am brajesh my gas consumer no. is 126209 my gas distibuior is veenet gas agency Barkheda bhopal the serivce of that distibutor is very bad comprison to all other dist. i have booked my gas cyliender 9 of oct but till today he didnt delevery every time he deled

I have booked gas cylinder on7th October 2010. Till date I have not recd.delivery.
Kindly take necessary action.

Name & address of Distributer is as follows:
PRASAN GAS COMPANY- TEL[protected], 21636056
SHOPER'S PARADISE NO. 7, CHAPHEKAR BANDHU MARG, MULUND (E), MUMBAI 400 081.

S.SUNIL NARAYANAN [protected]
Advocate,Residing at Radhesyam,
Excell Nagar 122A,Thevally P.O.,
Kollam,Kerala


To,

1.The Managing Director
Indian Oil Corporation
INDANE,Indian Oil Bhavan,G-9,Ali Yavar Jung Marg,
Bandra East,Mumbai-400 051,Maharashtra

2.Mr.Satwant Singh
Executive Director (LPG),
IndianOil Bhavan,
G-9, Ali Yavar Jung Marg,
Bandra (East), Mumbai
Tel:[protected]
Email: [protected]@indianoil.co.in

3.The Managing Director
Indian Oil Corporation Ltd,
Corporate Office,
3079/3,J B Tito Marg,
Sadiq Nagar,New Delhi - 110049
Tel: 011 – 26260000


Sub: Complaint-

Ref:i) Consumer No.18876 with Siva Gas Agencies, Code-117746, Nanda, Mundalummood, Thirumullavaram, Kollam,Kerala

ii) My complaint dated[protected]

Dear Sir,

I am using Indane LPG from the above referred Siva Gas Agencies. Though I am booking the gas the agency is issuing the refilled cylinder only after 30 days .On enquiry in their office, they explained that the Company is
--2

2
sending the gas cylinder load much delayed and so they are issuing the delivery refill after 30 days of booking. This act of the agency is causing much agony and inconvenience to me. When a using cylinder becomes empty I am unable to cook since the delivery is delayed by the agency.

Can I believe the explanation given by the agency that the Company is delaying the load? Please, do the necessary urgently.

On my enquiry in the neigbouring houses, I could know that they are also getting delivery of the refill after 30 days and all of them are also in agony. At the same time in petty shops and hotels in the locality under the agency are using the domestic gas cylinders regularly . It may be due to the black marketing of the refill that the domestic users are suffering hardships.

I booked my refill on 6-9-2010 but as on this day[protected],the agency has not issued the refill. Nearly 40 days lapsed.

Please, do the necessary and protect the urgency of the requirement of the domestic user of LPG ,like me.

Kollam
[protected] Yours Faithfully,


S.Sunil Narayanan

The complaint is not booked on phone. It is always told to the customer that it is booked. However, that particular cylinder is sold in the black market and earning huge amount of money from may connections.

If we try to make a call on the complaint no. on the local (punsup) gas refilled by bharat gas in the local jallandhar city. no body picked the phone.

It seems to be a false no. that is displayed on the notice board and also seems that the higher authorities are also doing the same thing. It is giving lot of inconvenience to the consumer, if we tell them that we are going to complain against them, the office manager & clerk says that they do not care for any complaints. My consumer number is 3567 in the name of shri surjit singh at jallandhar punsup gas station situated at new jwahar nagar market. Kindly tell them in the modern times what is the importance of that customers and what he can do in the consumer courts. Please make sure in future make quick supply of the gas cylinder. (applicant)

We are cusomer of Nutan gas agency, Bharat gas in Udaipur 313001.
We got last cylender on 6th July 2010 and when we approach for booking in september month but not accepted our booking when we ask to reason than they told us that they just delivered the cylender to us. We really got surprised that how and where they deliver cylender to us without any booking
So we start investigation and we found that their peoples sold our cylender in black market and we have no cylender till today.
Today is 12th October and our both cylender are empty
Really whats going on in this country. Our cylender is selling black market and we cannot do anything. Where is our rights ?
Now what we should to do, so agency can punished ?
Please help
Our consumer no is 7446 ( Mrs Amba bai )
Adress : Bhanwar lal sharam, 473, sector 11, Udaipur 313001
Ph[protected]

contact person : sharad ( [protected] )

I am from pune maharashtra, here Bharat gas distributor(Arihant Gas Agency,situated at solapur bazaar,poogate) making some unethical things are mandatory, like if anybody wants to go for new connection distributors will ask 1600 extra and that money consumers need to buy whatever they have like gas stow or cooker etc.
And today I went to get the second cylinder connection they have asked me Rs.2990 which includes deposit, filled cylinder and Rs.1400 cooker which actually I don’t required.
Bharat Petroleum Corporation Limited, one of the largest public sector oil industry which should take proper action against these distributors they are taking advantage of monopoly and same another industry INDANE gas is not doing the same and last week one of my friend opt for second cylinder and he got that for just RS.1650 where BHARAT GAS distributor has asked Rs.2990/-

Dear Sir
I have applied for addition of one cylinder in june.I submitted all the required document to the gas agency.At that time they told that within 10 days you will get the second cylinder also
But sorry to say 4 months already spent.But no result comes,
I go many times there but there way of talking and handling of customer is very poor.
So you are requested please help me to provider the second ccylinder.

Adrress of gas agency is given below:
Haily mandi gas service
shop number 349,pataudi road
near bus stand,Haily mandi(Gurgaon)
Phone number-2170628

Hi,
This is reagrding BP 44 in Gurgaon. I have Wagon R. The petrol tank capacity is 35 Litres. In my car, the fuel indicator was not even touching the RED mark. I went for a filling and the meter has already crossed 35L mark yest it was filling up. I believe, there a meter tampering which has happened.

Regards
Abhijit Mukherjee

Dear sir,

Every time this is a problem when we book our cylinder the told us it will take 15 - 20 days to delivery the gas cyliender. This time i have book the cyliender on 1/10/2010 & 07/10/2010 till date i have not recived my cyliender. my consumer no. is 27000 & 27004 Name Manoj kumar & Ashok Kumar my gas agency name is AHOKS STORE C.R. PARK NEW DELHI. I Request the Authourity to take some legal action aginst this & when it take replay me my mobile No. [protected]

Thanking you

Vinay Kumar
103 N, Zamrudpur
Greater Kailash Part-1
New Delhi - 110048
[protected]
[protected]@ibibo.com

Hi,

This is to bring to your notice a mischievous event that happened with me at one of the Gurgaon Petrol Pumps in Sector 44 (BP-44). While I requested for a refill of 1000 Rs, the attendent stopped the meter at 800 Rs and with some trick the amount of 1000 Rs. started blinking on the meter. Somehow this was the second time I was facing this incident, so I was watching the refilling very closely and despite their attempt to second my attention, I noticed it once again. Though on my complaint, they added the extra 200 Rs fuel to my vehicle but I did my best efforts to report the episode to the management staff at BPCL.

This note is to promote an awareness among people that they need to be very cautious while refilling fuel in all the petrol pumps across Gurgaon. Moreover, always be cautious to look at the opening and closing unit readings, if the reading is blinking at the end, there is some suspicious activity - as it should show the amount and quantity refill details (e.g . 1000 Rs & 19.11 Ltrs, however in case of a fraudulent activity, it will blink only 1000Rs and wouldn't show the quantity).

Moreover, if an action can be taken through this web page, it would be helpful for the community as a whole.

Regards.

Dear Sir,

I am trying to apply for a new gas connection at Bright Gas Agency (BharatGas) - Juhu and they are forcing me to buy a hotplate for about Rs.2500 which I already have. i have been told that unless I buy the plate, they will not give me a gas connection. i already have a Hot plate in perfect working conditin and don't need a new one. Plase tell me what should I do.

Regards,
Gauri Malhotra
Mumbai

There is a delay in delivery of LPG cylinders of Bharat Gas ..it takes around 20-25 days for delivery after the order is placed.

Also the new order is not accepted within 15 days of delivery of previous order.

On an average the LPG goes for around one month.

This simply means that we have to go without LPG for 10-15 days.

This problem needs to be sorted out promptly otherwise it will raise consumers ire.

Every time we speak to agency ( trupti gas) they say that there is short supply of cylinders.

We are facing this problem since last 2 months.

now the issue is How come a consumer come to know that there is really a shortfall in LPG cylider supply.

Kindly suggest....

I HAD REGISTERED A BOOKING OF GAS ON 6-09-10. MY Consumer number is 40915. When i went to Bharat gas agency Vishnukrupa gas service - kalyan (139787), the customer care people at the counter were very rude in reply. As if we are begging for the gas. There was a lady customer who had bring her only cylinder with herself to get a new cylinder. The manager asked her to bring the cylinder from home to office for the same. This is was services provided by Bharat gas people.

Take a serious note of it. Other wise we the people will take action on BHARAT GAS.

Yours dissatisfied customer

|Gopal Seth

R/Sir ,
1. My Gas Con. No-10458 With Delhi Gas Agency D-5A MilaP Nagar Uttam Nagar New Delhi
2. I Have Booked My Gas on 17 Sep 10 As Regn No -3309729 but till to date not delivered my gas to my home
3. After approach to agency they brought the gas cylinder to my home but without sealed and less quantity of gas
4. I have not accept the same then he go back and given challenge to me that he will never supply gas to me.
5. Again I approach to agency but his reply also very unsatisfactory like ”I will not supply your gas , you bring your empty gas cylinder to my godon and take refill cylinder to your on risk'' . I told it is not a way to taking cylinder. But he is not listen my single words
6. I 2nd time I booked my gas on 25 sep 10 as regn. no 3454560 but no use
7. it is requested that please my take necessary action and as soon as possible deliver gas to my home

Respected Sir/ Madam

I wish to inform you that I have booked my gas cylinder on 19/09/2010. for the consumer no 31594. in the name of RAM KUMAR GUPTA with the agency Vidya Gas Service .Addresss-Zindpeer Chauraha Disst-Hardoi ,pin code -241001 ,15 days but I have not recive of my cylinder

Thanks
Ram kumar gupta
gupta colony ,hardoi
[protected]