Bharat Petroleum [BPCL] Complaints & Reviews

Hi,

I booked a cylinder on 25th Sep which suppose to be delivered on 12th October got cancelled due to the door lock (They don’t have a courtesy to call the customer) during the delivery.

I understood the status “C” as cancelled and again booked the cylinder on 26th October. Current status is “P”

I personally visited to distributor location and they said that will be delivered on 27th October.

I called them on 6th Nov again and they said that the cylinder would be delivered on the same day before 3 PM. I was ready to pickup the cylinder from them but they said their office is only used for booking.

Today we are in 8th Nov I yet to get the cylinder.

It is more than 40 days now for me to get the cylinder :(

They never bother about the customer as the delivery team dont even have the courtesy to call the customer on the mobile.

My Consumer Number: 55055.

Hi,

My name is chandrakanth, I am staying at Kumannan Chavadi, here we have trouble with Bharath Gas. The office is located at Poonnamallee, it is 6kM far from Kumannan Chavadi. but the problem is we are not sure when the gas will come to our area , they will keen on change the location and we have search for it every time. If we called they will tel they will bring to home which never happens. only if we pay extra they will deliver to home. some times they will asked to come to one place to get the gas but once we went no one will be there that too i have to spend 80 rs for taking the empy gas cylender by Auto. who will return that money? i always see other gas services deleiver the gas ontime. this is a worst gas service never seen.

Thanks and regards
Chandrakanth I
[protected]
No 43, 44 S. D Complex,
Lakshmi avenue,
Sri Ambal Nager,
Kumannan Chavadi.
Chennai-56
[protected]

I had booked refill request on 24th Oct, 2010, when the distributor had promised to deliver it within 8 days. The distributor code is 251930 (Ratan Enterprises) of Bharat gas. I had called on 30th Oct, 2010 to delivery boy i confirmed that i would delivery it today or tomorrow i.e.31st Oct, 2010 but till today 8th Nov, 2010 i did not turned up. Yesterday on 7th Nov. 2010 i have called and asked about the status i said today you will get delivery. It is really embarassing to the people like us to get the timely delivery of Gas and every time i have to keep on pleasing them for the delivery. My consumer No. is 76584. Please help me in handling this issue with permanent solution.

Thanks & regards,
Prasad Jagtap

MY GAS CONNECTION CONSUMER NO : 20650.
POOR SERVICE FROM GAS AGENCY.
CYLINDERS ALWAYS DELAYING BY THEM FOR MONTHS.
AND ALWAYS TELLS LIE THAT THEY WILL DELIVER SOON AND NO RESPONSE AFTERWARDS.

GAS AGENCY NAME :
CHAITANYA GAS SERVICE
No : 5, Shiv-Shakti Apt.,
Near Nehru Maidan,
Dombivli,
THANE(DIST),
MAHARSHTRA(STATE)
PIN-421201
Tel No :[protected] /[protected]
Owner's Name : Ms Aditi
AGENCY CODE : SAP CODE : Sapcode : 112294

THIS IS NOT ONLY MY COMPLAINT ALSO EVERYBODY IN THIS AREA IS SUFFEREING DUE TO THEIR POOR SERVICE. I KINDLY REQUEST TO TAKE IMMEDIATE ACTION FOR THIS. PEOPLE ARE TORCHRED WITH THIS GAS AGENCY'S POOR SERVICE. CYLINDERS ARE GETTING AFTER ALMOST A MONTH AFTER FINISHING THE CYLINDERS. THEY ALWAYS SAY THAT THEY WILL DELIVER SOON AND NO DELIVERY HAPPENS.

IN MUMBAI, WE CANNOT DEPEND ON OTHER SOURCES FOR COOKING AND GAS IS ESSENTIAL AND IT NEED TO GET IN TIME.

I booked an LPG cylinder 15 days before but i think it was useless because i haven't received it yet.Bharat gas
(blue flame gas agency janak puri) has been making us fool.
It's pathetic service has finally made me to complaint.
I hope my complaint will be read & you will look in this matter

waiting for your early positive response.

Thank You.............

Dear Sir / Madam,

This is to inform you that we have not been receiving proper supply of LPG gas cylinder on time inspite of booking the same 21 days in advance as per the norms set by BPCL services. We are facing the problem for the last two months inspite of repeated calls at the centre (Mukta Gas Service) there is no proper response. I had booked the cylinder on 22nd October 2010 and the booking no. 449 and when I called to inquire about the status of delivery after 8 days I was told there is no booking being made on the above mentioned date which led to a bitter argument and the phone being hung up abruptly. There is rampant black marketing in the area where the van comes loaded with cylinders but people who have done the booking dont receive the cylinders and the same is openly black marketed in hotels and non-subscribers of BPCL LPG gas.

Consumer No: 5546484
Name: Liaquat Ali Khan

Therefore I request you to take note of the same and help us find solution for
the same.

Thanking you.

Yours faithfully



Fatima Khanam Khan

Date: 1st Nov 2010
From,
Mr. Ajay Bhargav
C-4, 95, Gulmohar City,
Derabassi, Punjab.

Dear Sir,
Sub: undue delay in issuing cylinders and regulator
Ref: Consumer no: 30063 (Indane Gas)
In the above regard, this is to inform you that I have been using Indane gas for the past 22 years. Recently, I shifted from Mohali, Phase 6 to my own house at Gulmohar city, Derabassi. Unfortunately, there is no agency of Indane gas here and I was guided to Bharat gas agency situated at Barwala road, Derabassi.
I have joined Mount Shivalik Ltd. as CEO at Ambala and in my absence my wife approached the Bharat gas agency for getting cylinders and regulator with my authorization letter on 25th of October 2010. On her visit, the customer care person informed that a confirmation from Indane agency is required. (even if the transfer voucher is present, a confirmation is required. This is a loophole in the system.) She went all the way to Mohali to get a signature (the behaviour of the Mohali gas service, Indane gas was also very rude –at the time of taking the connection, at the time of surrendering and also at the time of confirmation). Then she was asked to get the authorization letter attested from Tel Bhavan, Chandigarh. My wife went to meet the person there but was told that authorization is not allowed and I should only sign the documents. The customer care person at the said agency told that I should be present in the evening before 6 pm and that the cylinders and regulator will be given. But, later my wife was told that there is no stock and therefore I should come on Thursday. This delaying tactics kept on continuing and every time my wife called the agency she was told that stocks are not available and now they are saying it will be done only after Diwali. I do not understand the intention of this agency because they are changing their statements every now and then.
I feel that you have lost value for old and loyal consumers. It is harassment and mental worry caused to the consumer for no reason. Such poor service quality and attitude of the local agencies is highly objectionable and punishable. We had approached some people in Derabassi and were informed that cylinders are available in black for Rs. 600. I strongly feel that there is a nexus / ulterior motive behind all this.
I request you to look into this issue with all strictness and seriousness and ensure that two gas cylinders and regulator are supplied at my house with immediate effect. Failing which, I will be forced to approach the consumer court for legal action.
Thanks and regards,
Ajay Bhargav
[protected]

Panikkar Valappil house,
ealiyapatta , cherpalchery po
palakkad dt
PH NO. 0466 2017113

01.11.2010



Palakkad district officer,
bharat petroleum corporation limited
palakkad.





SUB; DELAY OF GAS SERVICE (PAVITHRAM GAS AGENCY).




Respected sir,
I am MR. Sulaiman p k residing in cherpalchery palakkad district kerala having consumer no. 12523 in pavithram gas service agency. I had booked for my home cylinder on 24.09.2010. Pavithram gas service is poor and layer in service making delay deliveries. They dont pick up the phone for inquiring or gas booking . Because of the delay service my two cylinders are empty leaving me to use electric appliances. I hope you understand my problems and humbly requests you to modify this bad service.
Hoping an immediate action.
Yours faithfully,
sulaimanpk.

I apply for new gas connection date 16.10.2010, but till date has not been rececied any answer.
distributer address.
Abhi gas agency
render road palanpur patia, surat

yours faithfully
Bhaskar deo
[protected]

Sir,

My name is Nagesh Mallya.K and my consumer no.13538. My gas agency is Blue Flame Agencies,Thailangadi,Kasaragod. I have booked the cooking gas on 13.09.10,even after 45 days passed not delivered cooking gas to me till time and till date. When I contacted over phone many times even today itself ,answer is delivered yesterday but not received till date Sir, as my gas exhausted two week back, we are struggling for cook something with gas. My humble request is do the favourable action in this regard at the earliest. My another question is how much days required them for deliver gas after booking

K.Nagesh Mallya,
Kasaragod
Mobile phone:[protected].

Hello Sir Mam,

My name is Bindeshwar Pandit from Delhi. I booked my LPG Cylinder on[protected] at Pratap Jyoti Agency, Avantika Sector-One, Delhi. My Cons. N o. : 50113
But till today I didn,t get any response from them. If they can't deliver the service than why they are running the agency. Screw out them irresponsible persons. Also their employees are not good. They misbehave with me.
This is not the first time. This the routine of these guys. Pratap Jyoti Gas agency's services are too bad.

Please take a hard actions on it otherwise this kind of services
will not work out.

Thanks & Regards
Bindeshwar Pandit

Dear sir,
Bharath gas agency "VENKATADRI GAS AGENCIES" HIRIYUR-572143. CHITRADURGA DIST. KARNATAKA STATE. My costomer ID.10049, every time making delay in delivery of gas cylinder. even though after billing they won't deliver I hope they are misutilising (selling out side) my recent bill no.13415 dt.27.10.10 not yet delivered so far, kind request to take serious action for timely delivery of gas.
Regards
Rathnamma

Good evening sir,
I am Monoj Kumar Hazam, an employee of MaFoi Management Consultented Ltd. For Bharat Petroleuim corp. ltd. in Jorhat Assam. Dept. ID is 207854.Sir, my Problem is I am not open my Monthly sallery Slip from the given ID. So sir it is great provlem to find out my P.F. No. if you kind enough to infrmed me my P.F. No. in my mail id, at ([protected]@yahoo.com)

your truely,-
Monoj Kumar Hazam

from a.arulmary consumer no.33474 vengateswara gas agency annnanaggar chennai.
complaint about
1. delivery man not wear uniform
2. not wear id card
3. asking more amount then bill amount
4.paid only ten rupees more, but demanding 25 rupees more
5.if not threatening as
'pay more if not next refilling will not consider'
6. this is the second time, first time informed to agency through phone but no action takenn
7.its tamil nadu governments freegas connection, so that they never consider we as a consumer
please take action

Dear sir,

I AM A CUSTOMER OF BHARAT GAS AGENCY. I HAVE BOOKED MY CYLENDER MORE THAN 35DAYS. BUT STILL I HAVE NOT GOT CYLENDER.

AFTER EVERYVISIT THEY TOLD ME TO DELIVER IT AFTER 2-3 DAYS. BUT ALL IN VAIN.

THERE IS NO RESPONSE FROM THERE SIDE. AND ON THE NEXT VISIT THEY REPLY THE SAME AS ABOVE.

SAY WHAT I SHOULD DO.

MY CONTACT NO,. IS 0-[protected]

I HAVE BEEN USING MY BPCL PETRO CARD FOR A LONG TIME BUT I AM NOT RECEIVING ANY STATEMENTS FROM THE COMPANY .ON AN AVERAGE I USE RS.2000 DIESEL AND PETROL EVERY MONTH. KINDLY GET ME THE STATEMENTS AND MY CREDIT POINTS ACCUMULATED TILL DATE.I HAVE NOT REDEEMED IT TILL NOW.MY NAME IS ,SUNIL KUMAR V, AND MY CARD NO. IS [protected].

This is to inform you that We are booked gas cylinder before durga puja on 08/10/2010 but still not recived the same and also inform that one of delivery boy Name UTTAM booked gas for our name and black that gas on market. Please look into matter on urgent basis.


Our Contact number [protected]
Customer ID 10619


Bharat Gas Distributer Name & Address detail given below.

Dipsikha Gas & Gadget.
103, N.S Road Harinavi. Subhasgram 24 p(s) kolkata 700147

23.10.2010
dear sir,
I had booked for refilling of LPG cylinder on 08.09.2010. Its more than 45 days and have not yet received the cylinder till date .I made severel phone calls to the THALIADAN GAS AGENCY, OTTAPALAM, PALAKAD,KERALA.(C C NO.114648)and remined them.Its of no use when ever i make call , i am getting the answer " it will be delivered to you by two or three days later" but they are not delivered. So we request you to take immediate action to solve the problem.
consumer no.-9077
service no.8810343 dt.04.02.1997
thanking you

Dear Sir,

we are inform you that we not get home delivery of Bharat Gas riffil bottel but we are pay for home delivery charge since last two year Rs.359.89+17=376.89 ever new riffil bottal Retail Invoice No.5068 dt.22.10.10 atteched.

So we are request you to please solve my probleme.

Cone.No.12488 Bharat Gas Dealer.M/s.C.R.SONS(BHARUCH) & CO Ph.[protected]/221782 TIN.[protected]DT.27.09.05

Thanks & Regards

Subhash Jha
Mob.[protected]

Dear Concern,
This is not the first time i am suffering with the problem but now I am fed up with the service of bharat gas. Continuously I am facing the same problem. I booked bharat gas cylinder through sunandan gas agency on 13th Oct 10 and still the deklivery is not happened and when I called to the agency every time I am getting same reply..cylinder is out of stock. I want to ask you one question that if the cylinder is out of stock how come u can sold in black via charging Rs.100 or 200 more means this guys had a habit to sell it in a black..This is my personal experience.
My family is huge and we need gas frequently and when after delivery when I called for the second booking they always said that u have to book after 10 to 12 days..Now my cylinder is empty & in the morning when I called to the agency they said same Cylinder is out of stock and if I wil say I want to take in black they will come immedtly…From where should I go to have a food for my family.
If you guys are not interested to give the service pls tell us will find some other option..
Followinf are the details:
Cons No: 60054
Booking Number: 4862
Add: :C-2,plot no: 203,Kinara chs,gorai 2,borivali(w),Mum-400092.
Contact No: [protected].