Bharat Petroleum [BPCL] Complaints & Reviews

Sir/Madam,

I am a customer of Bharat gas since many years. I use one cylinder for two to three months average. I have booked for refill of cylinder on 8th september 2010. Till today they have not delivered the cylinder i.e after 21 days of booking, they have not delivered the cylinder. so i want to lodge a complaint against Anmol Bharat Gas Distributors, #20, 1st Main Road, Kamalanagar, Bangalore-560079. Please take action so that i get delievered today only. This is not a months problem every month they delay to give cylinder.

From,
Vijayanagowda G.O
Consumer No. is 23807.
Mobile No.[protected]/[protected].

Dear Sir / Madam

wish to introduce as a bank employee. I had contacted your Gas Dealer
M/S Excel Gas services, Plot #100, Shiv Pooja, Sector - 29, Vashi, Navi Mumbai to get a gas connection 15dyas back. initially they denied my application stating that I will have to purchase new burnor(shigadi / stove) from them only otherwise they won't provide new connection.when I asked them to give these things to me in writing they got afraid and told me that their mechanic will visit to my place for insepection. I have contnuously followed with them for next 10 days, However no body turned up. It is only on last saturday (25th Sept'10) one of their mechanic visited to my place for inspection and told me that as I am staying in the same building connection can be provided even in days.

As per his instuction I have visited the dealer on 28th morning (Tueseday) to submitt my documents and pay the charges. However I have been told by their staff that they have stopped giving any new connection. when I asked for clarification on of their staff called Asha Shelar started abusing me and asked me go to any other dealer as they will be not entetaing any new connection as there are already lot of orders are pending with us.

I here by request you to take my complaint against this dealer. and I am also afraid that this agency must be selling these cylender on black to direct cusomer higher price as every day I can see lot of customer querrelling with them for cylender.

I hereby humbly request your goodselves to take stict action against this dealer.

Regards,
Renice Shetty
+91 [protected]
402, Shiv Pooja, plot # 99,
Sector-29, Vashi,
Navi Mumbai.

i booked the gas on 4-9-2010, but still gas not yet delivered, today date is[protected].
This is the third time am facing same complaint, why because the delivery person demand extra money to deliver the gas, am refused to give much money, am giving less and hence they delayed to deliver the gas.
Please rectify my problem.
Even i complaint 5times to concern gas agency, but still gas has not delivered,
please rectify it,
thankyou.

Sir, I am consumer of Bharat Gas with consumer No. V-9299. The dealer concerned is Vishnu Jyoti Gas Service, A-6, HIG Duplex, Brij Vihar, Ghaziabad (U.P.). My grievance and complaint against the dealer is that they act in a totally arbitrary and monopolistic manner with no regard and respect for the Consumers. They act as if they are obliging by providing the so called service. The specific complaint is against the non-supply of gas on the stipluate date and on being enquired, they are not willing to entertain the call.
I had booked a gas cylinder from the above dealer on 21.09.2010 and was told that the gas delivery would be done on Saturday, the 25th September. I kept waiting for the delivery but in vain, as no body turned up. I called up the dealer, but no body picked up the phone. However, after trying for long, somebody picked up the phone and in most rude and indifferent manner said that the delivery would be done only on Monday, 27.09.2010. I told him specifically that Monday being a working day, no body would be at home, therefore, requested to at least get it delivered on Sunday. However, his blunt reply was that "its my problem" and banged the phone on my face without even letting me complete the call. Thereafter i have been constantly calling the dealer but no body is picking up the phone even though they have five phone for the customers. I spend whole saturday and sunday calling upon in vain.
This problem i have faced earlier also. The dealer have adopted this kind of modus of selling the cylinder in black market. They will intentionally deliver the cylinder on the working day or the day when the customer had inconvenience and if there is no body at the residence, then they will mark it as delivered and sell it to somebody else in black.
Please see to it and please get the problem resolved, since the gas is a basic essential services and i am having great problem in absence of the delivery.
Thanks and Regards
Nishakant Pandey
4/375, Vaishali,
Ghaziabad.
[protected](M)

Hi,

My consumer no is 143338. I had booked a gas cylinder on 06 Sept 2010 and I have yet not received the cylinder. I have been following up on this since 1 week and all I have got, is just assurances from the customer service department.
Yesterday, when I called the customer service, they mentioned that the status of my LPG cylinder is delivered . However, I have yet not received the cylinder. This is not the first time such a thing has happened to me or my neighbours. We are experiencing this problem since last 3 months.
Our service provider is "Dev Mogra Gas Service, MIra Road, A/C no[protected]"
Request you to pay an immediate attention to this.

Premlata Purohit
Service :

Bharat Gas

govind bharath gas agency

koratty

Not give the salander at godawn
My name is sajan mp S/O AV POULOSE and i am customer of Bharat gas in govind gas agency.



Address of this agency is -

"GOVIND GAS SERVICE

KORATTY NEAR KORATTY RAILWAY STATION "

ph[protected],2732633

My customer id is - 147



I have booked my gas through phone on 09/09/2010 in GOVIND gas agency.

The incharge says after 2 weeks delivery to gas

and today call to agency there people bad responding and incharge say to deley to delevery more weeks
i think the angency malpracticing


Kindly take immediate action and inform me as soon as possible.





With thanks

SAJAN MP

[protected]

Its been almost a month from the day we have ordered for our gas cylinder. we have fired many times to the person sitting at your Nalasopara branch. this is the second time we are facing this problems. Because of this we had to black a cylinder, which you people made a habit for us (consumers) to take this step as you/your people don't deliver cylinders on time making situations out of control.

And mind it your people are so smart that they don't allow us to book the second cylinder after 15 days and this forces us to book it in black .......... which is nothing but your laziness

it is your laziness and we have to pay for it x-(

Bharat gas manali becomes a rude agency nowadays, they are not able to give proper suply well in time. One has to wait for long time, once you dial phone no. it shows out of order / you will not get any answer. Pls. note that if you are conected with public services you should have good communication for customer's.

I am a customer of Jay Jyoti Gas Agency, Vejalpur, Ahmedabad-51. Every time I face the same problem while phone booking. They never pick up the phone. Once in a blue moon even if they answer the call, they don't respond properly. This kind of service is not expected.

Respected Sir,
I am the consumer of Shakuntala Bharat Gas Agency, Narela, Shafiabad Road, Narela, Delhi and my consumer No.40934. my name is Hukam Singh S/o Shri Tej Singh, R/o Village and Post Office Khera Khurd, Near Shyam Baba Chowk, Delhi - 110 082. I am trying regularly from three weeks for booking the LPG cyclinder on telephone no.27282571 and 27282572 many times in a day, till date nobody pick up the telephone, after two weeks...

Dear Sir,
This is not the first time, I am complaining against the Bharat Gas distributor i.e. Priyanka Gas Agency, Hamilton Road, Delhi for not supplying LPG cylinder in time. Recent case is we have got cylinders booked via SMS on 11.9.2010 for connection No. 15206 and 4247 on enquiry when this cylinders would be supplied it was told that they would take 10 days. I made phone call to the Agency concerned, a lady on reception told me that they had given the delivery coupon to delivery man for supply of cylinder. But no cylinder has been supply at our residence by tody i.e. 23.9.2010. I again enquired the about the delivery of cylinder, I have now been told that they supplied the cylinder. But the fact is that, No cylinder has been supplied to my residence uptill now. I would like to request to authority concerned to look into the matter and make arrangement for immediate supply of gas cylinder without any further dealy.
This kind of problem may not arise again it the high time to take action against the errant dealer and supply man who are reported to have engaged in selling of cylinder in black market depriving the consumer from not having gas cylinder.
I hope an action in the matter will be taken at an urgent basis.

Prem Babu
23.9.2010

Revathi Gas Agencies having 3 phone numbers, even though no one responses evenafter ringing. Controling authorities should take action on Revathi Gas agencies, Hafeezpet, Near Railway gate-Hyderabad-AP

* No Reponses to phone call - consumer should travel to book the cylinder and to get the status also we need to go personally because there will be no response in the phone

* Delay in supply of the cylinder - will supply after 15 - 20days after booking - they will inform that it is on the way but after somany days they will supply.

* System is lacking in backoffice to give prompt service to the consumers

* Even for Miyapur also the same situation

* I request to change dealer ship/ to fine to concerned person.

Raju Mandala

Hi - I am registered with Bharatgas branch at Kalewadi Phata, Pune under PCMC. Cylinder delivery person demands Rs. 5/- extra over the printed receipt. And when I asked, what is it for...and they say its transportation charges. I told then it should be mentioned in the bill itself so as to track it. And he has no answer for it. He says "if you want the cylinder, you pay 5/- or else he will take cylinder back."

With this....where Rs. 5/- goes we don't know and this malpractice must be stopped.

Regards,
a irked customer.

we have a Bharat gas cooking cylinder connection no 47392 serviced by M/S Chaitanya Gas Service, Dombivali [ E ]. we had booked for a cylinder on 4/9/10 & though we were promised supply within 8-9 days, till date [ 21/9/10], there is no supply. Distributor's phone numbers are always engaged. Even during personal visit to the shop, we are given evasive answers reg supply in rough langauge. They claim to have short-supply , but, in nearby Kalyan City , there are no supply issues. There is absolutely no co-ordination between the said distributor's front office/shop & their godown & in the past we have noticed that, though the front office had informed that cylinder has been despatched, the godown people are unaware of the instructions & thus they don't supply. There is big rush of totally harried customers at the distributor's front office & there is no end to sufferings of common customers like us. - complaint registered by Mr Bhave of Dombivali [ e ]

My Consumer Number for Bharat Gas is 09074 .
This is to complaint that Bharat Gas cylidners in our area - Malad west - Sunder Nagar are always either delayed or just not delivered .
The Agencies sell the gas cylinders to unauthorised in Black resulting in these issues .

Secondly the Bharat Gas agency - Madl West contact nos are never reachable[protected]/28758022. They are either ringing or constanntly enggaged or somebody just picks up the receiver and bangs it down .

I have booked a Gas cylinder on 8th September 2010, however have not got he delivery yet .Also am not able to get thru their telephone lines because of the reasons mentioned above .

Request assistance to ensure a fair service to all consumers.
My Contact Number is : [protected]
Name : Nipa

Sir/Madam,


I am the client of Bharat Gas Service In ganjdundwara agency.I have booked a cylender 50 days ago but they have not provided cylender till date. They are selling cylender at high rate in the market(black rate).So please take immediate action against him.


Thanks

Chandra Prakash Gupta
Mob.[protected]


Address

Mohalla Dhanpal
Krishna Talkies Road
Ganjdundwara-207272

U.P.

I asked the operator to fill petrol worth Rs.300 in my bike. By the time I was looking at the meter, another operator asked me... card or cash.
Meanwhile meter jumped to Rs.95 and stopped. Operator said there is a power cut so it has stopped, and he reset the meter to 0 and filled the petrol worth Rs 205.
I didnt observe anything at the same time. Then I checked the tyre pressure at the same petrol bunk and observed that the...

This is to bring to your notice that Ph no of shriram Gas agency are constantly busy, me and my husband are working and cannot keeping calling them always.

Secondly i have booked the gas almost 15/20 days back but still i have not received it. they keep saying they will be sending in 2/3 days but we do not get it.

Pls do the needful.

late delivery & no prompt service
Miserable service by Anita Gas Agency at Virar West - thane district. mumbai.GAS CONSUMER NO.: 15739

DISTRIBUTOR CODE : 371703

It is such a shame to note that Anita Gas Service based at Virar (west) mumbai has such terrible attitude towards its customers. First of all they don't even have any patience to hear to what the customer is saying over phone. They promise...

It is always noted that inspite of booking advance the delivery is effected late & that too after after several phone calls. This time we have booked on 3rd Sept & were told will be given with 10 days & now till date we have not received & on call they give some or the other reason.
My Consumer No Is:11829 with Ajinkya Gas Service, Badlapur East