Bharat Petroleum [BPCL] Complaints & Reviews

delay from distributor end — delay in getting LPG cylinders

Their is lot of delay in getting LPG cylinder my number is on 26th of march and till date i did not even have a slip 12 April 08.

The other thing is that i cannot make to book my extra number unless and untill i get first one...

Please take it seriously my number is 606971 and kindly look into the matter seriously since i dont have option its my need...

thanking you in anticipation

No. all time busy
This is to bring to your notice that Ph no of shriram Gas agency are constantly busy, me and my husband are working and cannot keeping calling them always.

Secondly i have booked the gas almost 15/20 days back but still i have not received it. they keep saying they will be sending in 2/3 days but we do not get it.

they are keeping the receiver so that phone is show busy, i had observed it so many times.

This is to bring to your notice that Ph no of shriram Gas agency are constantly busy, me and my husband are working and cannot keeping calling them always.

Secondly i have booked the gas almost 15/20 days back but still i have not received it. they keep saying they will be sending in 2/3 days but we do not get it.

they are keeping the receiver so that phone is show busy, i had observed it so many times. very bad bad bad...service

Priyanka damale.
Me and My husband are working and cannot keeping calling you all the time, also your phone is engaged.and main thing is i am paid you 5500 on 16th feb, i got regulator but i have not getting bill and calender yet
Pleases do the needful.Its really argent...

It is always noted that inspite of booking advance the delivery is effected late & that too after several phone calls. This time we have booked on 3rd April & were told will be given within 10 days & now till date we have not received & on call they give some or the other reason.
My Consumer No Is: 45312397 with Aruna Bharat Gas Distribution, Gudlavalleru-521356 (ph.no:[protected]. Distributer code: 140872.

dear sir,
poor dealer, poor distribution, Water in LPG cylinder, Not give the salander at godawn, NO HUMANITY BY SATNAM GAS TALWARA TOWNSHIP HOSHIARPUR PUNJAB INDIA

PLEASE TAKE THE ACTION

CONSUMER NO 2944 SAI BABA AGENCY CHENNAI 75-PAMMAL
BOOKED 23 SEPTEMBER TILL 19TH OCTOBER NO SUPPLY NO POSITIVE FEEDBACK PLS TAKE CORRECTIVE ACTION REGARDS THIS SUBJECT.

TALK TO CONCERN SOUTH HEAD OFFICE PLS CATALYST THE ACTION ASAP

Very Big Problem
I, Kind your notice that your Gas Agency Officer hand over Authority in Ranjit Sagar Dam Officer and Collect beg black Money. This is a major issue. Sir, the distributor has no fix policy for distribution of gas namely
Every time Ranjit Sagar Dam Women his wife pick the salander upon her heads and return back home empty gas salander. When we were reached their after 21 days they tell us you come next week when next truck reached.
They have not telephone in agency every day Ranjit Sagar Dam Authority provide your gas without booking.
I, requested you please open another gas agency nearest extra villager people and transferred their villager gas and gas Agency control our hand to Ranjit Sagar Dam authority.
Please look into this matter and set right this situation so that consumers can book their requirement over phone and not to run to their depot for booking.
You are requested to kindly look into the matter and evolve some efficient method for the distribution of cooking gas on Ranjit Sagar Dam, Tehsil pathankot, distt. Gurdaspur. .
Ranjit Sagar Dam, Project, Tehsil pathankot, District Gurdaspur (punjab) Population nearest Ges Agency 1, 80, 000 but your one gas agency supply the gas hole area circle in this city. Your agency supply is very poor, blackmail, despicable, without booking, single your company workman deliver. Every day fighting in your gas agency room. If you inspection on gas agency on Ranjit Sagar Dam then you believe the hole distributes control in Govt. workmen of Ranjit Sagar Dam hand.

Smt.Neelam Devi, president, and
Convener Mehila Congress, Dhar Block (Gurdaspur)
Mahila Congress, Sujanpur (Dhar) Distt, Gurdaspur.
House No. T-1/598, RSD Colony, Tehsil Pathankot,
Distt. Gurdaspur (Punjab)
Mob[protected], [protected]
e_mail: [protected]@yahoo.com

RADHA GAS — IRRESPONSIBLE

HI FRIENDS,
I AM AJAY FROM COIMBATORE.........I AM A CUSTOMER OF RADHA GAS SERVICE PAST 13 YEARS EVERY TIME ME BOOKED GAS......THEY WONT DELIVER IN CORRECT TIME....THEY WILL DELIVER GAS 45 DAYS FROM THE BOOKED DATE............
AND ALSO THEY SELLING GAS TO SHOP AS ILLEGAL..........................

PLEASE TAKE SOME ACTION FOR DIS..................ASAP.............

WITH REGARDS
AJAYKUMAR
[protected]@yahoo.com

Sri Munusamy Gas agency is very very bad. I have tried atleast 500 times for last one week to book a cylinder. But it is always busy and once in a while phone is ringing but no one cares to pick up the call. I duely request BPCL to cancel the license for this stupid agency.

I fully agree with this complaint. I am another customer who want to take a new BPCL connection. Tried to reach this agency through telephone for last 3 weeks, but I never got a chance to speak to them. Either phone will be busy or it would be ringing and no one bother to pick the call

The complaint aginst this agency is 100% true. All the 3 telephone numbers are busy all the time but there is no one to pick up the phone if it rings once in a while.

i agree with this complaint.very poor service, reaching them through phone is waste of time

Same experience with me as well. Never been able to reach them for past one week.

Sri Munusamy Gas Agency is very very worst in service. I booked a cylinder through phone after several attempts and when i contacted them after 20 days for not being cylinder delivered, they told me again to book a new cylinder and i have been waiting for more than 20 days for my cylinder delivery and trying trying trying to contact them through phone but i could not. BPCL has to review our complaints and take necessary action against this agency for their poor and worst service.

SenthilKumar

Sri munusamy gas agency is tooooooo bad agency to fulfill customer requirements through phone call.Today atleast 45 times i have been tried but phone is busy.I think they just taking the phone reciever and keeping in the table and irritating the customers...Even very bad response on physical visit for support also..They just say a approximate date as they like..The girls sitting in the lounge is just chatting with each others for their personal problemss always..Pls anybody do something for sorting these like of bloody ..wastefull agency.

Dear Sir,
I am LPG gas consumer, I come under with M/s National Gas Service, Hisar>125001 Haryana who are the distibutor of my area, My consumer No. 8938. My problem is after booking they have not supply the gas immediately .I have been provided with two cylinders. Presently i booked the gas on 18 may 2011, Booking No. is 55 today is 11 jun2011 .In the last month they supplied the cylinder after 20 days after booking. When I tried to book the other cylinder last month, it was informed to us that you cannot do so because you received last cylinder few day back. When contacted telephonically that it not a fault on my part, they assured me to supply the next cylinder in time, but all in vain.Most of the time their phone found engaged. Other consumers are also have the same problem where other supplier of the other company are suppling in time.
Please take corrective measures Ravinder mohan H.NO.15 Roop Nager Colony 12 Quater Rood Hisar 125001 Hariyana

Pragati Enterprises — Delay in delivery of LPG Gas Cylinder

Dear Sir,
I am retired ex-serviceman from Bombay Engineering Group (BEG), (age -68 years). My Consumer No. 9895, Pragati Enterprises, Phule Nagar, Yerwada, Pune. My residential tel. No. is[protected]. I have booked cylinder on 21/3/09 and got booking number 357. After one week I inquired with the agency regarding the delivery of cylinder. I have been told that I will get the within 2-4 days. Again after one week I inquired with agency, the same answer have been got.

As per rule the customer should get delivery within 2-3 days after booking. Till after booking of cylinder (24 days) we have not received the cylinder. My son & daughter-in-law are working. Therefore only we aged people (me & my wife) who could not go everytime to Gas agency office for inquiry or getting cylinder, as most of the time the office phones are getting busy.

Sir, It will be grateful of you, if you take early action in this matter.

Thanks & regards,

Subhedar S.R. Parbate (Ex-servicemen)

Lpg Gas Cylinder — Delay in Delivery of LPG Cylinder

We have gas connection with Hindustan Petroleum Corporation since last 30years. The connection is in the name of Ajay Sharma and Sanjay Sharma. Currently we are staying at Rz-2C,Main Road Opp Primary School and Palam Police station. Our current Gas dealers are M/r Chauhan Gas Agencies, Near Ramphal chowk,sec 7 Dwarka.
Consumer number of ours is 601776 and 617098.
We have booked our gas secind week of February 2012, and we are yet to receive our refill. When enquired over phone, the company informs us that their delivery is late as supply is not coming from back.

Sir/Madam,
Delay in Delivery of LPG Cylinder We enquire from others they are saying no problem as they are telling which is not acceptable.

Please kindly look into the matter and advise them to immediately supply the refill.

Thanking you,

yours faithfully,

Ajay Sharma
[protected]
PS: My wife is a house wife and hence available only in the home. My wife's mobile is [protected]

sir i was hoalding a petro card in the name of pradeep kumar mansingka the adress given was mansingka industries ltd. dr ambedkar road pachora 424201 the card was lost at khandala in 2005 with a balance of 2000+ i have changed 3 new scorpios car in this duration i do not know how to get the card back i have also forgotten the number of my card i am a frequint travellar national/international by car can u help me my cell no is [protected].

my card has blocked i requested you take my card unblocked then i use again
my card no. is petro card fast
CA[protected]
CU[protected]

i have not used my petro card since so many months and forgotten the password .i want to reactive again. i have some points also.please help me out .my account id is CA[protected], my name RAMAKRUSHNA MAHANKUD, card no.[protected]

Hi,
I am a petro card customer and my card was getting blocked status whenever i tried to use the card in the petrol pump station.
I called up the helpdesk at the number +[protected] and they unblocked the card. But this alone does not solve the problem. You need to carry out the following activities to get your card unblocked.

- Visit your nearest BP bunk
- ask the representative to connect the machine to telephone line (the machine you use for sale)
Choose option utility 9 - card blocked - Choose unblock option
You should be seeing the gprs connecting process
Then again choose option 4
Choose reset status
Give default pin 0000
Then give your new pin

Hope this resolves any card block issues.

i have not used my petro card since so many months .i want to reactive again. i have some points also.please help me out .my account id is CA[protected], my name PRAVIN SHAMSUNDER TEMBE, card no.CU[protected]

petrobonus CA-[protected], CU-[protected] My name on card SUSANTA PRADHAN
i want to active my petrocard,
so i want to active again
i have not used my petro card since so many months and forgotten the password .i want to reactive again. i have some points also.please help me
thank u
susanta pradhan

My Petrocard No. [protected] in the name of KRISHNAN G SARMA. On 24 June 2011 evening I had gone to a BPCL Retail Outlet - A.V. Veeraraghava Iyer at Vazhuthacaud, Trivandrum for filling petrol in my car. On giving my Petrocard for charging the cost of petrol, the attendant tried to charge the same, but the error message came reading 'CANNOT READ CARD'. This happened thrice.

Please check up and advise me earliest since there is balance in the card account.

A line in confirmation shall be appreciated.

KRISHNAN G SARMA

I have Petrocard in the name of D S PATIL with card no.[protected] which seems to have been expired. I want to reactivate the same. Can you pl help with the procedure.

D S PATIL

yes alwats phone lines are busy but when it get connected they are not receiving the call i dont know how to get it connected with that peoples when we are suffering from it.

dear sir,

my cons no. 132663.
cons name is : digmabar sawant, nallasopara

my name is : samruddhi sawant

we want booking our gas but your phone is not answering . we try again & again but no one answering. i want delivery on Sunday only. i think your phone service is very insufficient to customer. pls look in this pls pick up your phone or give us correct gas service booking no. to satisfy customer.
pls look our complaint we want delivery only on sunday because we both are working at home noboday. so ple co-operate us pls send our gas delivery on Sunday.

dear sir:

i am are living 14 km away from coimbatore city i have got B P gas connection at radha gas ageancy coimbatore my booking code ( 64185 ) i am booking my gas after 25 days of expairy no one is picking the phone for long time. after booking it take 15 days time to get the delivery. for each delivery. delivery boy collecting extra amount and not responding properly. so i am cancelling my connection due to your poor service and respond.

regards

prabhu.A
Coimbatore
[protected]

always not rechable phone or very delay today last 2 days i try to contact for booking

dear
sir/madam
agency name -JAGRATI GAS SERVICES gurgaon hr.
no one are picking the phone numbers are [protected] & [protected] from last 3 days.
customer id-20298
customer name-saroj kumar saini
customer mob no-[protected]

I have booked for my Gas Cylinder at Koperkhairane, Navimumbai Bharat Gas agency 15 days before. But still they have not delivered yet. Even I going to their office in every 2-3 days they and each day they are telling today only we deliver. Even we can not contact them through phone as they never pick the phone up.

I have spending more money for food as we do not have double cylinder.

This is too much negligence to customers.

This Bharat Gas connection no one should take.

my name is dharmakranti arun payal.44114 is my booking number so my humble request is that please book my gas in a faster process today only because the gas which was there earlier has got over and had became empty so my kind request is that please take the request and please send the cylinder quickly.

they not at all responding on calls...pls take strong action aginst them...

I have booked a gas cylinder with the mittel gas agency, newpanve lroughly 15 days ago. All the phone numbers are MADE DELIBRATELY BUSY. Not able to contact them for status of delivery. If they can not supply on time, atleast there phone lines should be active.