Bharat Petroleum [BPCL] Complaints & Reviews

Sir,
plz ref me old complain no.96188. Being a defence personel, i have requested you to release a new LPG connection for my wife who is living alone near to Nimapara. Mr P K Ray helped me a lot and personally telephoned to the distributor to give me a connection. After going several times, i have recieved the letter from GAS Agency through post. When went to the distributor, again the same story, "we don't have new connection now, come after 15/20 days." They have kept the letter and required document with them and i have aprised the proceedings to Mr PK Ray. Plz help me to secure a LPG connection.

Sir,

I am a subscriber of M/s Bharat gas having my Customer Number : 17460 . This complaint is against M/s Sahid Sub.Balbir Singh Gas Agency,Barwala Road,Dera Bassi.Distt.Mohali (Punjab).I got gas connection in Dec'2009.till today I purchased only Three Gas cylinder in my account whose delivery is entered in my pass book.

When my last cylinder finished on 01.09.10.I ordered to book a cylinder on phone.They refused to deliver the gas by saying that I got my last cylinder before one week ago.

I went to gas agency & found that they blacked huge number of cylinder from my account.When I asked for gas again.They said that it will take one week.

Sir,Agency staff blacking gas in open market,They are not giving deilvery to me.

They openly saying that do what ever you can.

Kindly take needful action.

With regards

Arvind Kumar
[protected]

I have transferred my Gas connection from Amla MP to Pune and on transfer I was charged for 5 Kg Rice costing Rs 496 and rubber tube costing 182 by Gas Agency Arihant Gas Agency Pune -48 .Though i was charged the same i have not taken the items and agency not refunded the same.I was not aware that BP Gas sells rice also.My complaint to BP was not yet replied by the company I hope through your medium they may reply.
Consumer No.AG37042

Hi,

We have this connection since Dec 2009 and actively used since January 2010 at Mira road (shanti Nagar). Since then we are in pain for getting the refills of cylinders as the agency have a very irresponsible executives (especially catter box womens answering phones or keeping on hold unnecessarily without putting it on mute, not booking the refill request & when they recall that the phone line is on they gives us the dummy booking no) & when they come back on line they just gives us the dummy booking no & hang up. With this no when we walk to collect refill at the refilling center we realise it is the dummy no & they says we will book now & the cylynder will be delivered to the residence address in a weeks time. After a week when we run out of the gas we call to check the delivery status wher they confirm that it was never booked & now if you want please come & collect it. After going to the center they again ask for the booking no & in many times we have to return back without the refill. Now that the situation is bad they provide us with the booking no & assures that it will be delivered in another 2-3 days or you can come and collect it day after. This is going on for past 6-7 months. Just wanted to ask if this is the only way this agency work. Please give me the contact details to whom this complaint should be notified. Will I get hte response for this mail. With lots of hope I am mailing you. Please revert.

This is regarding the excess money charged at the BPCL Petrol Pump opposite RTO office Pune (M/S Premchand Laxmichand & Son`S-Opp RTO, 40-41, Dr. Ambedkar Rd, Pune 411001 )

When I asked the Petrol pump attendant to top-up the tank, we started filling the petrol and stopped at Rs 210. He then asked me to move my vehicle forward and started filling. He had not set the meter to zero and filled the meter showed Rs 950.
He however charged my credit card for an amount of Rs 1160 telling that he had reset the pump. I tried arguing with him, but to no avail.

I checked the fuel milage at home, which indicated that I was overcharged.

they not properly talk to cusmter, They black most of cylinder, always a singh boarg is hanging( Gas nahi hai).no attenand on phone it will alwayas ringing if luckly book the refill it will come after 15 days. Book the refill after 30 day of deleviary...

Recently, I had moved in to Ahmedabad with family. I had gone to Bharat Gas Agency(New Era) at Ranip and submitted Transfer Voucher for subscription on 21st August 2010(Saturday). To my surprise, I was told that the cylinders will be delievered on 24th August(Tuesday). Eventually, I got teh delievry only on Friday(27th Aug). Even then, I am not issue the subscription voucher by the agency. I am wondering why such a delay for getting a cooking gas? I had the experience of moving into Mumbai, Bengaluru and Hyderabd and at all these places, I was issued Subscription Vouchers on teh same day with the cylinders delivered at my home.

Dear Sir,

Our consumer id is 33482 and it has been enrolled with Rashmi Gas Agency. This time we have booked (No: 6883) over phone for refill cylinder on 15th July 2010 but we couldn't receive refilled one till today ie 27th Aug2010. This is not one day or one month as we are facing this kind of irregular and irresponsible service every time. Once the delivery boy rashly replied as there are 1000 complaints from customer if I complain again I could be 1001 but there wouldn't any improvement or realization. The manager is just says for the moment as he delivers but the result will be similar. Kindly look into the issue and take action accordingly as completely dissatisfied as a customer.

I approached KFCSC but they have give contact numbers of Bharat Petroleum Corp. When I am trying to contact those numbers I am getting response as they are not in use. I've also complained on the portal (www.ebharatgas.com). Where does a customer need to complain….?

Thanks,
Hari
(S/O Sri. K. Balaiah)

Padekar Gas Agency -Gandhi Nagar ,Nashik -422006(Bharat Gas). Forcing to buy anything while taking cylinder during Transfer Voucher process else the connection and pass book is not availed to me.

As forced by Ms.Patil, manager of Padekar Gas Service Nashik I have paid Rs.455 against cash memo -588 Dated 19-07-10. But even after forcefully taking money by Padekar gas Service Nashik Agency of Bharta Gas they threaten to disconnect...

Hi,
My name is Nagaveni,

Every time if i book the Gas they commit the one date, on which day they will be able to supply the Gas (approximately they say 12-15 days lead time).
even then they will not suppy the gas. ( they will tells many tales like: will suppy it tommorw/ i think its 12th day so u have to wait till 3 more days/ person was not available at home when the gas delivered to you are place/ door locked/ road repair/ again finally stock not avaible / Tele lines will always be enganged/ usally they sell the Gas block/ commercial Gas can provided immidiately/
phone response so poor/ as well as bad also

all these above mentioned reasons are normally they use .

Kindly solve this issue as soon as possible.

Your'
Consumer

no gas for the last 2weeks
I had booked a cylinder refill on 14August 2010, (9935) with SAI SHUBHAM GAS SERVICE at Thane Ghodbunder. The staff gave me a booking reference number 105. They informed me that I will get it in 6-7 days. I followed up with them again on 23rd August on Tel [protected] they told me it will get whithin 3-4 days
Then again I contacted on 25th Aug for supply again I received same reply. Since then till today,i.e 26th August, I'm yet to receive my cylinder. Staff of agency not receiving phone call and giving rough answer.
Now I'm without gas for nearly the past 2 weeks. WHAT A WAY TO TREAT YOUR CUSTOMERS
[

Mrs V.P. Doshi Kalher

I am a consumer of Bharat Gas Agency Distributor, vishvanath gas agency Saraimeer Azamgarh U.P India(276305). The supplies and the service of this distributor is horrible. I booked gas for home delivery on 20 july 2010 but till today 25.august 2010 not delivered. Whenever i make phone call to their representative, he says company policy to book cylinder after one month usage and delivery to be commenced after ten days thereafter. They didn’t supply the gas till date.
I am very sorry to say we are facing much problem due to this type of service and it is regular happening with Bharat Gas.

Kindly take the necessary action against the agenc
Thanks
A .N Azmi
Manjirpati
Sarai meer
Azamgarh

The staffs of Munusamy Agency, Bharat Gas agency in 100 ft road, velachery are too hostile to bear with. They just illtreat customers as though we r their servants and we have no rights to put further questions other than giving our customer number. They howl at us or cut the line in the mid of a conversation if we tend to ask any further details. I dont understand how people just put up with such irresponsible insensitive staffs and how bharat gas company per se does not look into such issues as it brings a bad reputation to the parent company , leave alone the dealer. its high time authorities take action.

I have given online complaint no.95855 to the customer care centre of Bharat Petroleum, a copy of which is given below:

Further to my earlier complaint (given below)
1. please note that the concerned distributors address and phone numbers appearing on your web site is also the old one and not updated.
2. I had booked my clinder reffill on 28th July, till date the reffill has not come and I am not able to contact them on their phone numbers also as they come continuously engaged.

EARLIER COMPLAINT:
I am a consumer of BPCL Gas cylinder wide consumer no.26306 in the name of Minal M Dani with your supplier namely MSD Enterprises, Bangalore. I wish to place on record the following :

1. Few weeks back MSD Enterprises changed its office to a new premises and changes the phone numbers without any intimation to me whatsoever. Hence I was unable to contact them over the phone.

2. On automatic booking system of Bharat Gas on 12664 also the old phone numbers were not recognised.

3. After great difficulty I could locate their new address and booked a reffill of gas cylinder vide booking number 3538 on 28th July. So far I have not received the gas cylinder reffill.

4. In the past also I have had unpleasent experience dealing with MSD Enterprises with regard to late supply of gas cylinder reffill, non cooperation with regard to regulator change, extra money being asked at the time of the gas cylinder reffill, not getting through their phone numbers for days together etc.

5. MSD has usually said that they take 7 to 10 days for reffill delivery but this time it has been too long and after delivery of the reffill cylinder they do not register any booking for reffill for a month starting from the date of reffill cylinder delivery. So it becomes very difficult for me to manage with the number of days gap between delivery of two reffill cylinders because of delay on the part of MSD Enterprises.

Kindly forward this to the concerned department and solve my query at an earliest.

yours truly,

Minal M dani

My father in law Mr. RAMASWAMY wanted to get his existing gas connection transferred from Kerala to Tirupur as he is being transferred here. He approached BHARAT GAS-DESIKAN AGENCY located at Anuparpalayam, Tirupur as it is close to his new rented house. Booking executive-Mr. Satheesh verified all the documents on[protected] and said that he needs one more confirmation letter from the previous agency inorder to process this request. He also informed my father in law that it will take 2 days from the enrollment date to deliver filled GAS cylinder as per the current practice. As requested, my father in law brought all the required documents today[protected] and met Mr. Satheesh. Now Mr. Satheesh is saying that he is unable to enroll my father in law today as he does not have one way cylinder as per the policy. He behaved in a rude manner while replying to our query. He suggested us to contact the complaints officer Mr. KIRAN @ [protected]. When contacted he said that he cannot take this complaint as this is not written anywhere. I contacted customer relation centre @[protected] as available in www.ebharatgas.com but no response. Such ir-responsibilities should be handled very seriously. I need a revert on this immediately.
Arun Kumar
[protected]

Customer Complaint no 2750109 dt 18/5/2010

This has ref to the above captioned complaint no given by one of your Customer Care executive named Mr Able.
I have been calling up frequently to your no[protected] & speaking to several executives from 23/4/2010 but i am surprised that nothing has been done till date.
I had a old Petro card (No [protected])which was lost & i got a new replaced card (No [protected]).The old points that were in the old card is yet to be transferred to the new card.For this i must have called more than 4 times(Few dates i remember like 23/4/10;18/5/10)& after explaining the entire episode i am told that the old balance will be transferred to my new card within the next 7 days but it never happpens.

Kindly let me know when this will be done.Instead,if In-Out vouchers can be send it can be send to my mailing address with an intimation.
Pls confirm.

Regds

SHIVAJI MOHINTA

Gas cylinder not supplied on time to me always in Lakhimpur Kheri,
My name is :
Rajey Gupta
256, Raniganj
near railway station
Lakhimpur kheri
U.P.-262701

Dear Sir/madam
I Mahesh Kumar customer no ME 56521 SV no[protected] my (Bharat Gas) distributor name CC611867 Mahalakshmi Enterprises #2153 2nd cross 17th main opp KPTCL office HAL 2nd stage, bangalore 560038.
I am applying for 2nd cylinder. but Mr. sudhakar (manager) ph no 22975459 is demanding for more money or buy compulsory gas stove or pressure cooker that will be extra burden for me. He is telling that its from bharat gas compulsory items that you have to buy and( providing the bill of M/s. Chetan Enterprises), otherwise I will not give the other cylinder.
I have video also that I can show you.
Please help me out in this matter. as soon as possible.

Thanking you.
Mahesh Kumar

I had booked a cylinder refill on 09August 2010, with (138924 )SAI SHUBHAM GAS SERVICE at Thane Ghodbunder. The staff never gave me a booking reference number. The informed me that I will get it in 2-3 days. I followed up with them again on around 12th August, when they informed me that they do not have my booking.
They again took a fresh booking and gave me a reference no - 1535. Since then till today, the 17th August, I'm yet to receive my cylinder. This is frustrating considering that, they don't allow me to take a 2nd connection till 1 year.
Now I'm without gas for nearly the past 2 weeks. WHAT A WAY TO TREAT YOUR CUSTOMERS

complaint about gas leakage,
on 15/08/10 at 08;30 pm i remove gas regulator and reengage it on gas .after it is fount that gas is coming with pressure ,i quickly turn of the regulator and remove it from cylinder.but still gas is leaking from cylinder nozzel.to stop it i quicly remount regulator and place it at nutral position.this has created panic situation at our home and building.

at this panic situation i tried to call on bharat gas emergency no. at 23053488;[protected];[protected];23088555;24133203.
but no one responded.either they are out of station or busy.after trying for twenty minits i give up and then tryied to fire bridgade bu they also busy.
by looking at this situation i dont belive in fire bridgade and bharat gas, these are reputed and most important organosation. and if they cannot provide security to people living in center of city how could they msnage security for the people living outskirt of city?