Bharat Petroleum [BPCL] Complaints & Reviews

Dear Sir,

I am Somnath Tambe, Bharat Gas Consumer No 15996.

I have booked my cylinder for refilling purpose on 08.05.2010 through
Bharat Gas SMS BOOKING SERIVCE.

My booking reference No. is 1179803.

Three days after booking, When I called to Mr. Ganesh
(Owner of M/s. B. K. ENTERPRISES, Kharadi, Pune - 411014,
On his Mobile (No.[protected]), he answered in very casual approach to
Wait for 2-3 days.

Till today I have not received cylinder.

Every month I have facing such types of problems.

Request to look into this matter & resolve it permanently

Dear Sir/Madam,

I have booked a Gas Cylinder of Bharat Gas on 7/5/2010 on the authorised Distributor named Jwalaji Gas Agency, Shri Nagar, Nagpur. As per the comittment, we should be get the cylinder within 24 hrs. But not received till date. When we made inquiry at the office, the office people said that they have no manpower and not giving the exact date when I will get the cylinder. Also the office people said that I have to collect it from the godown which is 5 kms away from my residence.

Kindly note and please take legal action.

It is usual problem of customer.

Customer ID : 12932
Customer Name: Deepak Mehar
Address: 56, Chandra Nagar, Nagpur

I am using Bharat Gas connections at my residence at Ooty with dealer 631812, Master Fuel, No:3, Ettins Road, ooty and once they issued the refill the cylinder afterwards, i have booked and they are not issuing the clyinder. Always they informed that no load has come. But, neighboruing houses and the customers who had booked after me also got the refill cylinder. But, they are not isssuing to me. I enquired with neighbours and they informed that they are paying etc. Rs. 50/ per cylinder. I had launched the complaint the Bharath Gas Services. Kindly advice where to be launched the complaint.

With Regards
Dr.S.Manivannan
Ashwin Nivas
167/C1 Rajmahal Road
Mount Pleasant
Ooty - 643001
Mobile No: [protected]

Sir ,
My name is MATHAI MATHEW Cunsumer No 14512 Address Barretto Arcade B4 Firgulem Navelim Salcette Goa Phone [protected],
I did my Gas booking on 20/04/2010 ,I get my gas delivered always very very late .
Please do look into my matter and please reslove my matter at the earlest as possible
MARGAO GAS DISTRUBUTORS SP CODE 112320 CODE NO LPG 381823 ADDRESS Antivoerza Bldg. (Behind timblo shop) II nd phase shop no 2 Margao Goa.403601

thanking you

i am k.n.reddy residing at maduravoyal,chennai-600095. my bharath gas connection number is:17962. my connection number been attached with banu gas agency.
i have been experiencing with banu gas agency always in regard delivering the cylender at every time. first of they will not response properly over the phone .after much hardship(nearly after making phone for 10 to fifteen times)they will take the booking of our order.and they will not give the booking number even we ask for it.and then the real trouble will start.they will inform us a day of delivery.but they never bothers bothers to deliver at said date.then after we have to make calls every day to get delivery.mean time our gas wil get empty,then we have to go around the hotels with entire our family for our daily food.inspite of explaining all of our troubls to banu gas agency they do not have any curtecy/humanity to bother about it.they will deliver the gas a week or ten days so after expiring the sheduled date(which they self set).we been forced to be at their mercy.we are facing such troubles at every delivery.i took this problem to hiher-ups for couple of times over the phone.but i don't see any proper action from them.only the answer from them is "ok sir, we look in to that",thats all.
to avoid all this problems i registered my self in "ebharathgas" at the end of march 2010,and booked my gas on 30/03/2010.i have been given booking reference number ;888613. two weeks back when i check the status of my booking,i have been shoked to note that my booking has been said to be delivered on dt.16/04/2010.. infact sofar they have not made delivery of my booking till date. i am going on trying banu gas agency over the phone every day for past two weeks since from i seen the position.every time (every day)when attending my phone they simply say that " today the delivery will made" and they will discunnect the phone.
today i take up this matter to mr mishra,the regional sales officer,bharat gas,chennai (south region) over the phone([protected]),and explained the above situation.he assured me that he will look in to problem and resolve it,and he ask me to contact after ten minutes.accordingly again i contacted him.this time he told me that he spoken to banu gas they will deliver the gas immedietly.i waited for the gas till this evening hoping that it will get delivered since mr.mishra has instructed them.but my hopes went in vein.again i contacted mr mishra by this evening at about 5.35pm.at this time also he assured me that my gas will be delivered today it self. so far his responce has been not responded by banu gas agency. they have not cared to deliver me the gas. for past ten days we don't have the gas. with out cooking gas we are suffering much. i don't understand what i have to do at this juncture?in this circumstances we are loosing our belief on your administration.
i will request through this" consumer complaint web site" to the concern authority to realise my deep pain for why i am writing this lengthy,and request you to take firm action against concern persons who are responsible ,and see such situations will not occur to any other consumers in future, thus hoping you will you renew the consumer's hope/belief on your administration and thus render justiece..thanking you .
your's sincerly.
K.N.REDDY

I may kindly bring to your notice that, I Mr. Ram Mohan Patra (Retailer of yours) At/PO :- Loisingha, Dist – Balangir (Odisha) Phone No[protected] & [protected] (M) bearing Petro Card No-CA[protected], Code – 8112 has not received Refrigerator Electrolux DC-180 Ltrs. RR Prem till today yet.
I was eligible to get this through redemption voucher (reward of Refrigerator Electrolux DC-180 Ltrs. RR Prem), which the Points redeemed 502596, Voucher Issue date was – 10.02.2009. Despite several reminders and follow up to Videocon people (BBSR) has insisted to pay Rs.1100/- to get this. However I have deposited the same by DD No-308515 Dtd. 22.02.2010 drawn at State Bank of India and send through courier GOODLUCK Commercial Service POD No-19054 on Dtd 24.02.2010 to Videocon Industries Ltd., Raj Path Motor, Plot No.263, Annapurna Complex, Bapuji Nagar, Bhubaneswar – 751009 along with voucher. This amount is also not being informed earlier; as Electrolux refrigerator is not available and Videocon product will be given to me. I have paid as per the representative said. But the story is unchanged and not received yet.
What is the issue, please confirm me, it is going to more than 1 year. Being an old, honest and regular retailer, I will not go forward with you, if it goes like this. I have spent so many on phones calling to BBSR (0-[protected]) and my time and energy also. So, please send this product as early as possible, otherwise I will seek for the legal action against you for cheating and will publish the same in all major Media (TV & Print).

Warm Regards,
Mr. Ram Mohan Patra
At -/PO: - Loisingha,
Dist – Balangir (Odisha)
Phone No[protected] & [protected] (M)
Petro Card No-[protected]

Iam Dineep KK, Kalanilayam, Keezhmoongod,Thekkupara P O,TVM and my phone number is [protected](res) [protected](Mob)
I took a gas connection in the year 2003 by installment through a field agent from the vinod gas agencies. He committed that me have to pay the amount within 2-3 month after completing the full amount he will give the necessary documents. They provided the Stove and gas cylinder According to him I have paid the full amount and he was recording it in a card. After the full payment he said that he will bring the gas book and customer number by showing this card. The man disappeared and I enquired in the Vinod Gas agency and they replied that there is no gas connection in your name. But now I got a mail from the Poorna gas agency, Amaravila regarding my gas connection. But they didn’t give any customer number just requested to bring necessary documents for changing the agency. But how could I bring this necessary documents. I reported this in Poorna gas agency and they replied that give a request that the book was lost he will make a new one. Actually I didn’t get that book then how can I say its lost. Now Iam working in Mumbai and I would like to get this connection because my money was lost. My adress is correct but they spelled my name as Dheneeph actually Iam Dineep K K. After that I come to know that there is lot of people lost their money through this field agent. Nobody have any documents against him. Please take necessary action to get this gas connection properly.

To whomsoever it may concern,

Since lat one week I am trying to call Ashish gas agency (Distributor of Bharat Gas agency) at 25061383, to book new cylinder but phone always goes on ringing & no one take the effort to pick up calls, sometime it is busy tone for hours (seems phone has been kept aside). I tried calling other agency of bharat gas in Ghatkopar west but they were unable to help me as they have their own set of...

our bharat gas distributor is " shivam " adress D sector kankarbagh patna bihar
consumer no. 9705.we had booked for cylinder on[protected] but we recieved the same on[protected] after repeated reminders.when we went for anew booking on 03-05-10 we were told that new booking will be made on 21-05-10 taking into calculation 21 days after date of delievery whereas it should have been 21 days after last booking was made (i.e[protected].this type of harrasment is going on for the last some time.it has come to our notice that they blackmarket the gas making unnecessary delay to customers and harassment

consumer mobile no. [protected]

To Gujarat purvatha Nigam B-302 Afill toer L.H road varaccha
To main officer road surat 395006
Jayantibhai B. Savaliya
1st may 2010
Amideep petrol pump providing Bharat petroleum.Located -Varaccha Main Road Simada Naka,Nana varaccha. Surat-395006

They are not giving proper facilities.There petrol are giving by mixing another particles.there are not giving full quantity of petrol.they are not giving the complaint book for complaining.There is no any basic facilities on Petrol pump.there air machine is not working.

please take steps on requested complaint


send require email on -Divyang.[protected]@yahoo.com

DEAR SIR,
I AM THE RESIDENT OF D-93 YADAV NAGAR,SAMEY PUR
DELHI-110042.
My consumer number is 008508. It is my painfull duty to inform you about following series of the complains against the Vijay Gas agency.

1. Non receipt of domestic gas refill before 15-20days after placing order though telephone/ebharatgas/personal way(Kindly check previous order details for confirmation).
2. Bad behaviour of the staff on reception/consumer desk.
3. No responce of telephone call(May be the staf[censored]sed to busy in some other important activity).
4. Non confirmation of booking number on telephonic order booking.
5.Non availability of complaint register.
I place order for my domestic Gas refill on[protected] through telephone but I am yet to here about its delivery.
Its my very sincere and humble request to you that kindly look into the matter and take some positive action so that all the customers of Bharat Gas retain brand image of the company and do not get such types of troubles in future as I am facing for so long with Vijay Gas Agency Badli.
Also Kindly please notify whats is the prescribed peroid of delivery from the date of placing order so that we can place our order in advance.

Waiting for reply and action.
With Best Regards,
Mahesh Kumar Sharma

Respected Sir,

Subject :- Sona enterprises Bhognipur, Pukhrayan Kanpur Dehat

I am Safiq Ahamad S/o Jaheer Khan living in Muhalla Patel Nagar, Sec-8. Our Gas Connection No. 13308. We have paid charges for Home delivery but they are not providing us home delivery even we goes to agency again and again. They uses rubbis language for us and tell us that what u can do who will listen your complains. They get Gas Cylinder to other person in Black and charges Rs. 450.

I am facing lot of problem So, Please it is hieghly request to you that provide us Gas Cylinder as earliest

Thanks with regards
Safiq Ahamad
mob. [protected]
Email [protected]@gmail.com

Dear sir,

I have booked a cylinder through bharatgas website vide reference number 983313 dated 16 Aprl 2010 but till now no cylinder has been delivered. Please looked into the matter and arrange to deliver the same. The 'talk to us' link where once can lodge a complaint is also not working in the website as 'your feed back could not be sent try again' will appear when tries to lodge a feed back. Concerned authorities may look into the matter and solve the problem for the benefit of the bharatgas customers please. No email address of bharatgas in also available in the website, hence this.

yours truly
mini boby

I sent two SMSes to The Local distributor namely-Kalyani Gas Service on 11th Apr 2010 and again on 23 Apr 2010 at their number [protected] but even today on 25Apr2010 the cylinder is not delivered. Please look into the matter. My connection Number is KG-9349.
The distributor is very dishonest...,while in the black market the cylinder is easily available...please look into the matter...will i have to complain each time i need a cylinder?

sir, i have a connection of bharat gas (shakari gas service gonda). sir the main preoblem is that our dealer of bharat gas sell the the mostily gas in black market.due to this resaon the consumer does not find his gas on properly time.
i booked my gas(consumer no-6481) on 1-04-10 but the delivery of gas to me till not today . whenever i had gone for receved the gas they told us that gas is not coming for delivery. but the main reason is that they sold it in black market.
what shoul we do.
this is the regular problem of gonda shakari gas service. i have already complint against this .
thanks.........

RESPECTED SIR,

IAM A REGULAR CUSTOMER FOR MORE THAN 2 DECADES FROM UR AUTHORISED DEALER SRI LUXMITULASI GAS CO., KAMBALATANK, RAJAHMUNDRY AND BEARING NO: 1850 (U CAN IMAGINE HOW LONG RELATION WITH U ON SEING CONSUMER NO.). EVERY OFFICE, EVERYMAN WILL HAVE THEIR OWN PROBLEMS. BUT CUSTOMER IS THE MOST IMPORTANT PERSON IN YOUR PREMISES.

I AM ONE OF THE OFFICERS IN GOVT. OFFICE AND ALSO PARTMTIME JOURNALIST IN SOME DAILIES.

MY COMPLAINT IS

GETTING OFFICE PHONE TO BOOK FOR CYLINDER IS A VICTORY TO ME. BECAUSE IT IS ALWAYS BUSY AROUND THE CLOCK. U MAY THINK THAT NO. OF CUSTOMERS LIKE WILL ALSO TRY BY THAT TIME.

YESTERDAY 2OTH APRIL EVENING WITH MY WIFE WENT TO OFFICE BUT I AM ARROGANTLY REPLIED BY STAFF. THEY ASKED ME TO COME TO OFFICE IN PERSON TODAY (21ST). AT 2"CLOCK WITH RECORDS BUT THEY ASKED ME THIS IS NOT THE TIME AND ASKED ME TO COME AFTER 3 " CLOCK. DURING THIS SUMMER DAYS IS IT GOOD FOR ANYBODY TO ASK PEOPLE ROUND THE OFFICE. SO MANY TIMES THEY AREVERY MUCH INSULTING ME LIKE ANYTHING.

I KNOW HERE YOUR OFFICE IS SEIZED BY SUB-COLLECTOR AND A MAN FROM SUB COLLECTOR 'S OFFICE IS COMING BOOKING FOR CYLINDERS. I KNOW THAT UR OFFICE PHONE CONNECTIONS ARE REMOVED.

BEFORE TAKING FURTHER ACTION OF COURSE MAY I HAVE UR EXTREME CO-OPERATION IN BOOKING MY NO. THROUGH THIS MAIL. MAY I HAVE UR GENTLEMENSHIP IN GETTING CHANGE IN YOUR STAFF AND PHONES ALSO.

I AM VERYMUCH GREATFUL TO U IF YOU CAN GIVE ME A CHANCE TO BOOK MY CYLINDER THRU MAILHEREAFTER. IT IS GREAT HELP FOR ME.

MAY I HAVE YOUR KIND ATTENTION IN GETTING CYLINDER WITHIN A SHORT TIME. BECAUSE 10 DAYS HAVEBEEN PASSED IN THIS STRUGGLE.

MY STRUGGLE IS NOT EXISTENCE. MY STRUGGLE IS ONLY FOR GOOD ANSWER. GOOD WORK GOOD SERVICE.

MY CONSUMER NO IS 1850. NAME YERRAPRAGADA S K V PRASAD

THANKING YOU SO MUCH.

SINCERELY YOUR'S

PRASAD YSKV.

* SELLING GAS IS GOOD BUSINESS* BUT * TELLING GAS IS NOT GOOD FOR BUSINESS*

Sir, Presnt time I am live in Sihora(distt.-Jabalpur). Due to this reason I apply transfer our gas connection from mansi gas agency, amar patan(distt.-Satna)(code no.140238) date-02nov.2009. to sihora(M.P.)
but he gave me transfer advice in the space of transfer voucher. i indicate many time, distributor, mansi gas agency, amarpatan, but he ignore my problem.
due to this TA(055) I have not recieve gas connection in Sihora(distt._Jabalpur) before six month.
Please solve this problem.

Dear Team,
I want to complain about your petrol bunk located in chennai , adyar next to
malar fortis hospital. All the staffs in the petrol bunk are committing malpraactises. They turn the attention of the customers by talking about some offer and in the meantime the pumpmen tries to fill petrol without ensuring zero with an amount present in it. Or he acts as if he had heard the wrong amount ( for eg 100 rs instead of 300). they tried to cheat me 5 times.without the knowledge of dealer this cant happen.i suspect adulteration too. kindly cancel his license or take appropriate action.

Gas dealer has charged Rs. 150/- for replacing gas regular

I have a Bharat Gas connection No. 26439 with Vighneshwar gas agency at Koparkhairne, I booked an order for a refilled gas cylinder on 15th April,2010 Agency office told me to have delivery on Monday 19th April,2010, BUT the delivery vehicle has approached for delivery on saturday 17th April,2010. I was not their at home because I have to take my baby to a doctor and the home was locked.

On return my neighbour told about the LPG delivery van's visit. Immdediately I contacted the agency about the preponement of vehicle; the officer at desk agreed their mistake and promised to deliver it on Sunday,18th April,2010. This promise is not follwed, so I contacted them asking for a refilled cylinder.

Then I was being told that A cylinder was delivered to me on the same day i.e.17th Saturday, to somebody else. How come my cylinder be given to somebody else?

Why my legitimate demand is not served ?

empty cylinder is still with me at my residence.

I request to look into this matter and take necessary steps.