Bharat Petroleum [BPCL] Complaints & Reviews

i have booked my gas cylinder(consumer no 26624) on 10/2/2010 with mamta gas agency hindnagar lucknow.but till today i have not get it at home.on enquiring they said that u take it from godam after 5-6 days.i want to know that is bharat gas is not supplying gas at home.why the agency has issued cylinder booked after 10 feb with out delivering my booking. is phone booking is closed. is there any quota for getting hand to hand booking cylinder .if not why agency doing it.agency is not displaying sales officer phone/mobile no out side and not displaying information offcer name under RTI act.

Dear Customer help desk,

Once week back had gone to Bharat Gas office met Ramkrishnan customer service. I told him I want new connection he called Distributor Mr. Venugopal RJ Gas code is 631804, They were insisting me to purchase Gas stove & other home appliances from their office. My requirement was 4 stove busrner but didn't had for 4 days I asked them arrange mean while my collegues gifted me this stove within 10mins immediately I informed them I dont require Gas stove they said ok. When I went to have connection form to be filled up at thier store no one was responding & they asked me to speak to Mr.Ramakrishana customer help desk of Bharat Gas even he was insisting me to purachse gas stove I explained him everything but he didn't listen anything and he gave one area sales Manager number Ms.Sandhya I explained everything to her she said no one can force you to take the bruner for new connection she talked to RJ gas customer service and agreed and they we me Domestic Gas Customer card. Now they have to deliver the Gas cylinder and they have to inspect the hot plate. I had called Ms.Lina arrange the same for today evening morning she said ok now when I called her she is saying now it is not possible I dont have deliver person and the owner this agency gone for lunch he will come after 6pm we can not help you. This is the way to treat customer I have paid money yesterday itself but they not ready to talk in proper manner too. It is total customer harrasement . Is it compulsory to buyhome appliacne from disrtibutor to get the connection.

I need reply for this even I am also in customer service in 11 years we never behaved like this with anyone.


Regards,

Jayshree AN
[protected]

As per the delivery rules, cylinder should be delivered within 24hrs but Gautam Enterprise, Bharat gas, Dilshad Garden, C-3/G-2, Delhi-110095, Tele No.22585116,22585119, 22597029 takes to deliver the cylinder more than 7 days after booking date and new cylinder is booked only after 21 days of last delivery due to this monopoly of Gautam gas, customers left without gas for few days.

Kindly take note of this harrassment monopoly...

Consumer No. 20172, Jwalapur, Haridwar,

Gas Agency – Puskar Gas Agency( Bhart Gas)

Hi,

I have lodged two complaint last month Ticket No. is C[protected] and C[protected] and this month C[protected]..The problem is still exist and the Agency is not providing the gas cylinder with in due time. Ist we have to wait for booking for 21 days after receipt of the Gas.

Than after its take around one month to get the gas ie total 51 days cycle to get the gas even the cylinder get empty within 20 -25 days.

Requested to look into the issue and provide a facility for early booking and receipt of the gas and oblige.

Hope this time I will received a reply from your side.


Thanks & Regards
Ajay Jain

Dear Sir/Madam,

This is regarding Complaint of Sandesh Gas agency Pimpri Pune Distributor of Bharat Gas, We have came to pune from Indore in Dec 09 Since this is a transfer Connection in that case company have to give us immediate gas cylinder. but they have hang us till date & we have no connection . They also misbehave with my mother & they add charge which is unwanted.

So requesting you to please look into this matter & sort out ASAP.

Mean time i also planning to Register FIR for misbehave with my mother

Plz suggest ??????

Regards
Kunal

Dear Sir

I am a Bharat Gas consumer, & my consumer ID is B19216 in Visakhapatnam.
I booked my gas on 28 Jan 2010, but still now it has not delivered. When I am asking for the delay, agency is using very rough language and daily he is telling that it will be delivered next day but still now it is not delivered.

My Agency Name & Address:
Subbaih Gas Agency
Bharat Gas distributor
Madhavdhara,
Visakhapatnam

name of gas agency :National Gas Service Hisar
Name of consumer : S.D.Sharma
Consumer no.T-1729
Booking no 35 dated 06/02/2010 on Telephone no.[protected]
But it is very sorry to mention here that no lpg delivery has been received so far till 4.29pm

I have moved from Delhi to Ernakulam and I was enquiring for a new gas connection at Simi Gas agency Ernakulam. They refuse to give me a new connection with out buying a gas stove. as per company policy this is not a requirement and i already have two stoves.

Dear sir ,

My last booking of domestic gas cylinder was 28/01/2010. Distributor has given delivery of refilled cylinder on 10/02/2010. I went to distributor for booking on 16/02/2010. but he has refused to take booking . is there any instruction from the bharat gas to book only after 21 days?

I am concusmer Bharat enterprises Sector 13, Karnal (Bharat Petroleoum)Vide Consumer No. 2937. I had Booked the Complaint on dated[protected] for riffling of cylinder. But uptill now he did not supply the gas cylinder whereas onwards[protected].Many cylinder has been refflied, best reason to him. all of the officers were fully aware regarding. kindly inquired the matter through honest office and faulty person should be punshied. why the said bharat enterprises is delaying to the supply LPG reiffling to the applicant give reason.

dear sir/madam,

This is regret to inform you that during interview for obtaining outlet of BPCL, dt. 10.02.10 at Dealer selection office, O/O area marketing manager, jharkhand, territory office & depot, station road, chutia, Ranchi-01. The outlet for Mazhiaon Khurd, dist-Garhwa, Jharkhand. Category-OP, market plan-rural.

During interview the 2 other parties including me were nominated for the same outlet. As per the advitisement for eligibility criteria for resident of the concerned revenue village and concerned village panchayat, the aforesaid 2 parties were not belonging to the concern revenue village and panchyat. Fortunately I have been eligible as per the requirement, but still the others got the same marks. For this I was not eligible to get the opportunity to avail the retail outlet on my own area. I lodged a complain to bpcl register code no.C[protected] but no corrective action has been taken so far.

Therefore I have request you to look into the matter seriously and judge it accordingly.

Your early action in this regards is highly appreciated.

thanks

Vijay Kumar Tiwari
Applicant
[protected]

I am a consumer of Bharat Gas vide consumer No.: S-10467 registered with M D Enterprises, 5-Vishal Market, Permanand Colony, Delhi.
I want to draw your attention towards un-respectful and non-cooperative attitude of the dealer and the staff of M D Enterprises, 5-Vishal Market, Permanand Colony, Delhi. I submit my complaint as under:

1) The telephone Nos. 27224950 and 27118559 goes always busy for days...

Dear sir,
Namaskar.

I am the consumer of Bharat gas at Jodhpur (Rajasthan) Dealer M/s Sushil Gas Agency.

1) That whenever we call an phone to your delear the phone is busy, if it is not busy then the phone was not lifted - no answer.


2) I call for supply to dealer today they told that your gas is booking on today because to is the twentieth day of delivery of calendar. But ….
3) I received the last calendar on 21.12.2009 by Mr. Surender.
4) After the 40 day when my calendar empty then I booked on 29.01.2010 and received booking No. 113.
5) Today I call for supply to dealer on telephone for today supply the calendar they(Mr. Ravi from Dealer side) told that your gas is booking on today because today is the twentieth day of delivery of calendar but I don’t received any calendar after 21.12.2009.
6) I want to explain the details but put the phone the dealer side, again call than say “Ek bar batadia samajh me nahi aata ha kya, aaj book hui ha.” Than put the phone.

In the Jodhpur Bharat Gas is available any time in full quantity @ Rs. 500.00 per calendar.

Pl look in to this very seriously.

Paras Mal Jain
(C. No. 4834 Sushil Gas Agency)

Opp. Happy Hours School

37A Ajit Colony,
Ratanada, Jodhpur

R[protected] M- [protected]

Dear Sir,
My sv.NO & DATE :1765817 dt[protected]
My CONSUMER NO. A6138
REGISTERED AT 631809 AMUDAS GAS SERVICE UDUMALPET TIRUPPUR DIST, TAMILNADU

Sir,
on 28/12/2009 when I was supplied the Gas Cylinder I was not issued any receipt instead simply a cash memo was issued on which only my address was noted not even the paid amount of Rupees 330/=.. On inquiry they say that if I do no book for a gas cylinder within 100 days, the company will take off my consumer number, A6138 and issue a fresh number and hence computer receipt cannot be issued.
But I do not believe this answer and consequently I bring this to your kind notice to confirm their answer and to take necessary action for issuing me proper receipt please
K.Srinivsan
Udumalpet

I, Pawan Kumar Gupta, S/o Shri Nathu Ram Gupta, R/o 988, Sector-37, Faridabad, Haryana-121003, having a Gas Connection in my name with consumer No.6723, at Rathi Gas Service, Sector-37, Faridabad,and i approched to book gas cylender at there office and they refused to book the gas saying that it can be booked only after 21st Feb. because you have received last gas delivery on 21 st Jan, while in Jan also we have booked on 12th and received the Gas on 21st, when i insist for booking they have given me tel.no.of the manager [protected], and that manager told me what ever their staff doing is correct he can not help me, i tried tel. no. of Customer relation Center at[protected] but no body is taking the phone Ps. advice.
Thanks
My Telephone No.is [protected]

DEAR SIR,
MAINE APNI HOME DELIVERY MOTI GAS SERVICE DISTT-ETAH MAIN 07/01/2010 KO KARAI THI OR TAB SE AAJ TAK MERE YAHA GAS CYLINDER NAHI BHEJA OFFICE MAIN JAKAR MILNE PAR KAH DIYA JATA HAIN BHEJ DEGE PAR BAR BAR KAHNE PAR BHI CYLINDER NAHI DIYA GAYA MERA CON. NO.-563057 HAIN MERE PACHH MAIN UCHIT KARBHAHI KI JAY
(SANDEEP SAXENA ADD. - DAK BAGLIA NEAR T.B. HOSPITAL ETAH ) ( PH.-[protected] )

we have got our refill booked on 3 feb but have not recieved it till date..

Late delivery of LPG filled Cylinder & Negligence in responding
Dear Sir,

we wish to inform you that we are resident of House no,8/35 Lakshmipuram, vadapalani, chennai, and user of Indian gas . In our Area Sri Guruvayurappan services is authorized for indian Gas (LPG -domestic uses) Distribution. 01.2010) . considering your rule i called up the agency on 10.02.2010 to book a fresh cylinder. The agency accepted the booking and said the cylinder will be issued after 13 days (21+13) when questioned he gave a vague answer for some customers he delivers cylinders even after 40 days.The worest part of it is he started guding me that it is not a commercial product and asking me to use it in limited propotion plus added that, this is how his agency works(raising a strong objection towards his comments)

Moreover the sad part is he is not ready to address any query over the phone and instructing us to visit office for all the issues.The agency has to understand the importance of providing the contact number and realise every valuable customer is working and not idle.

I would request you to address my problem & see to that the cylinders are getting delivered on time with an acceptable delay of 1 or 2 days

Agency Name: Sri Guruvayurappan Services
No.5/10, Andavar Nagar, 5th Street, Kodambakkam, Chennai-600024
Mail ID: [protected]@yahoo.com
Phone No.[protected]/24849499

Best Regards
G.Selvam
+91 [protected]

Dear sir,

My bharat gas connection paper was lost and I have not my consumer no. and other details of my connection then I wants to know all over details of that and a duplicate copy of my connection. Gas agency gives no reply about this so I am very tierd. My gas conection is at basti (uttar pradesh) in bharat gas agency



ved prakash singh
Add:
Village- Babhaniyaw
Post- Nagar bazar
distt. Basti
U.P

Gas booking reference No.533976 dated 23/01/2010, Gas has not been delivered even after 15 days, Bharat Gas Distributor M/s Ashoka Stores Chitranjan Park, Phone No.26277304 is always busy. Mr.Anil assured me early delivery but till date it not delivered. I even lodged my compaint with Bharat Gas on their website ref.no C[protected] dated 04/02/10 but I have no response from the company. Kindly help...

Thanks