Bharat Petroleum [BPCL] Complaints & Reviews

We (our family) is holding the Bharat Gas connection at Ahmednagar. The agency dealer is "Anand Gas" at Vaiduwadi near Pipeline Road, Ahmednagar. We are facing serious problem of irrgular supply and no home delivery of refill gas cylinder since last 5-6 months from this Bharat agency dealer.

When we try to book for refill-cylinder on telephone, there is no early reply from Anand Agency, Ahmednagar. No one picks up the telephone from dealer's side untill first 4-5 continous calls.

For home delivery this is my personal example with proof on my booking gas card - I have booked one refill cylinder om 2-Jan-2010. Till 21st Jan there was no reply from Anand Agency. To which I made again lots of callls to which one call was answered and reply from dealer's end was 'cylinder will be sent immediately and in next 1 hour it will reach at your home'. But no one from Bharat gas Anand Agency came. I awaited till next 2 days tryiing to call them but non of my telephonic call was picked and answered. So on 23rd Jan personaly went at this dealer and inquired about my booking status. I was given answer from Anand agency, Ahmednagar that 'you will get cylinder today (i e 23rd Jan) but I didnt believed them (from my previous bad experience with them) and insisted that I need cylinder right now and after my 3 hrs waiting at Anand agency I was given cylinder at some other location.

Looking at this behaviour of the people from 'Anand Gas at Vaiduwadi near Pipeline Road, Ahmednagar' I'm very much disappointed and made up my mind to register the complaint I have recorded all the answered/un-answered telephone calls with Anand Agency, Ahmednagar in this time period.

Also when I spend those 3 hrs at Anand agency on 23rd Jan, I found all people who came for refill cylinder booking are facing with less or more simillar problems. When inquired in detail some gas connection holders said that we always have to come personaly to book refill cylinder and again after long days again need to come for delivery at Anand agency personaly.

Please suggest me best option.

My name is Sanjay Verma,I have a connection of Bharat Gas at Jagadhri,Haryana.

My consumer no. is 10973,Agency Name is Jagdambey Gas ,Jagadhri Haryana.

Complaint no.:

1) Agency phone nos. are always busy [protected],[protected].In bell is ringing no one is picking up the phone.This is happening every time we want to book our gas cylinder or try to know the status of delivery of gas.

2) When we go to agecy no response.

3) All the cylinders are being blacked in the local market but for consumers there is always shortage.

Can anybody help us ?????

Thanks

Sanjay Verma
[protected]

Dear sir .

I am a consumer of Bharath gas for the last 11 years . I got the connection by paying takal charges of Rs. 10000 / in 1999. Since 2006 M/s Banu gas agecny maruavoyal is the supply agent for me.

Ever time you book the gas for refilling the staffs at their office always mis out the booking and when we check for the delivery status they will come back and say the booking is not there,.

Thn they will go for a new booking then after this also they deliver the clylinder only after 15 days , hence totallly i willk loose 21 days to get the refiiling done.

when we go for the next booking they talk aboout 21 days from the date of delivery .Total 42 to 45 days .

My cyldinder will lost only for 35 days .

This problem is there always with them for the last 5 years. I have seen so many other brands are being supplied to the same area of maduravoyal not with this kind of problem.


In this regard i have made compliants with BPCL anna nagar but no solution till today.

The best customer services you can learn from this BANU GAS AGENCY - MADURAVOYAL - CHENNAI .

Can any one help me on this.

thanks

saravanan[protected]

Dear Sir,

I am booking for the gas cylinder from past 2 months but agency is not delevering it. The delevery boy is asking for extra money to bring the cylinder in same day. this is crimnal offence and moral voilance.

After enquiry the agency is saying they recorded delevery on 16th Jan 10. But I have not recieved the cylinder till date.

I do not know whom to complain

Shantidevi...

Dear Sirs,

This has reference to Bharat Gas Connection No. 16158 subscribed htrough Mayapuri Gas Company. That following my booking for a refilled Cilynder, the delivery agent M/s Mayapuri Gas Company has delivered cilinder vide Bill No. 138 dated 18.01.2010 (PIN 627458). On verification of the weight I found that the cilynder is lwss by two kg. The Gross Weight & net weight written on the cilynder is 15.8Kg. & 14.2 Kg respectively whereas the total weight is only 28.0 kg. which means the filled quatity is less by two kg. I sought immediate attention on the issue.

Regards,

G.K. Nair

Hello Sir, my name Jawalker Suresh Kumar, my native place Pamdi, Anantapur District., My father J.Raghunatha Rao expired on 03.06.2009. My father’s J.Raghunatha Rao Bharath Gas connection at Garladinne, Anantapur District., consumer no. 2410. Change to my name Jawalker Suresh Kumar, i give all processure follows, i give Affidavit, No Objection Certificate with Notary Signature and my father proofs, Bharath Gas Voucher Original no. 6502627, death certificate also my proofs including i give 03.10.2009. Some economic problem i was come to hyderabad. I was call to lot of time M/s Illuru Bharath Gas Enterprises, D.C.No.14070, N.H.7, Garladinne, Anantapur District. But no response last our staff response to your doccuments was gone in my office. I complaint 3 times Bharath Gas Enterpires 1) Ref. No. 75481 Dt. 05.12.2009, 2) Ref. No.2344680 Dt. 10.12.2009, 3) Ref. No. 2356992 Dt. 15.12.2009 but no response. I talk to Ennadu Mundadugu our suggestion first of all your total story and zerox doccuments you will post at District Supply Office, Anantapur. I was post on 16.12.2009, Register Post No. 3803 to The District Supply Officer, Collectorate Compound, Anantapur – 500 004 with Register Post. Present I am a small job at Nagole, Hyderabad. I have no gas connection present sir, but no response.. what sir ? i am very unhappy, no response, no action, i am lot of time call to toll free number[protected], but no response why ? i don't understand. Please Justify Sir my problem. Please change to my name and transfer my gas connection sir.Another small request i have no English language sir. Thank u Sir. Pls resply sir.

We have problem with the gas regulator as it is continuously leaks, I have already reached out three times to the Prem gas agency, Rajnagar. Ghaziabad. regarding the changes on the regulator and each time the answer I got is that regulator is out of stock and ask me to come on next monday. My question is if in case some mishappening ouccur that to whom I need to sue whether to company or agency for there careless behaviour regarding the safety of the customer.

Please look into the case as as it not matter of delivery of sevice o right time but is matter of safety toward customer.

Hi Sir,

Wish you all happy Republic date of our great nation. But as one of the Citizen of this great nation country i am ashamed that we as customers in this country are on a ransom & pity of people who care little for the humanity, Law of the country & costumer service. Looks like company's like Bharath Petroleum haven't done the catch up.

Sir on 25 Jan 2010 I went to the Bharat Petroleum gas stations which is located on South end circle, RV road cross Bangalore. Were one on the attendants at the location informed me that they have only Speed fuel but not the normal petrol. When i said can you prove it to me that you do not have the stock (Because some of this gas station have to finish there unused stocks of SPEED even if they have what the customer wants) had the whole of staff surrounding me & my family hurling abuses. I was even warned not to return to there bunk otherwise my bones would be broken.

Sir please make me understand as a customer i think i am allowed to question & all i needed was a polite & honest reply that it is not available as it is done in some of the MNC petrol stations eg Shell.

I am in possession of gas connection of bharat gas for the last 10 years as I was initially issued a single gas cylinder by Bhagawati Gas Service Ambala city vide SV No.[protected] dated 2/7/2000.Again due to change of residence at Shahzadpur my connection was transferred to HLRDC Bharat Gas Agency,Naraingarh TA Bo.[protected] dtd.5/6/07. My serial No for issue of double cylinder is A070879. I have not been issued a double cylinder despite lapse of 10 years after issue of single gas cylinder.I am 60 years old and a retired teacher. Due to single cylinder may wife faces lot of difficulties in preparating food with alternative arrangements after consumption of gas cylinder due to health problems of old age. I would request senior officers of Bharat Gas to look into the matter personally and issue DBC immediately. My address is Sh.Mahesh Singh,(Retd. teacher) S/O Late Nihal Singh VPO ShahzadPur Teh.Naraingarh Distt. Ambala. Mobile No.[protected],[protected]

My BPCL Consumer No. 9318

My address: Flat No.1, Aashirwad Bldg., RCM-15, Morarji Circle, Vapi-396195.
[Mob No.[protected]]

BPCL Dealer: CP Shah Gas Agency, Imran Nagar, Vapi-396195
{Phone: 0260- 2422252/2432800}

1. I am not getting delivery LPG Cylinder from your above dealer in time. Also the attitude of their staff is arrogant and deteriorates.

2. I have booked Gas on 06.01.10 [Booking No. 1210] but, even after a lapse of 20 days, I have not yet received cylinder so far. Today, on enquiring, I received very rude and rough nature of conversation from their end. Previously also I had had the same nature of attitude from the dealer.

3. An immediate and favorable action is solicited.

Truly yours,
George Peter.K

I have booked for my refill cylinder on 01.01.2010 with Jyothi Bharat Gas Agency, Thottappadi, Marathakkara, Thrissur District : 680 306. But till today I have not received the refill cylinder. This is the current case. In past too, the Agent is not punctual and takes his own time to deliver the cylinder. Myself and my wife being senior citizens and our children are away, we cannot move out from the house and this dealer of BPCL unwantedly disturbs us for getting our refill cylinders. We have two cylinders. Both of them have been exhausted and still delivery has not come, although no sooner 1 cylinder goes off, booking is done. Sometimes, we feel of staying in good old age home because of the adamancy of Jyothi Bharat Gas Agency, Thottappadi, Marathakara.

Sir
My consumer's no. is 1147.My Distributor's name is M/S Amit Gas Agency Bharat Gas Distributor Barauli,Gopalganj(Bihar) and Distributor's Code-451746.I booked my cylinder for home delivery on[protected].After booking twenty two days have passed but the cylinder has not been supplied to me as yet.There is a rule in the said agency that a cylinder can be booked only after 21 days of the prior gas delivery.A cylinder is supplied to a consumer after at least 45 days of the prior gas delivery by the said gas agency.They sell gas cylinders illegally in the market.
You are kindly requested to take proper action against the said gas agency for delay in delivery of gas ,booking and blackmarketing.

Dear sir/madam

I booked a cylender to ur dealer in firozabad(u.p) maruti gas agency C.B.Market.when delivery man come to my home for giving cylender,he forced me for taking 100gm. Tea packet in 35 rupees with every cylender.my wife says that i will not take tea packet then he says that i will not give u delivery of cylender.i m requsting u please look this matter .

Thanking you

DEAR SIR,
I HAVE TRANSFERED MY GAS CONNECTION FROM BALURGHAT TO BARASAT DUE TO TRANSFER OF MY WORK PLACE. BUT AFTER MEETING YOUR FRANCHISEE AT BARASAT , I HAD EXPERIENCED A NEW THINK.

THEY ASKED ME TO BUY A NEW PRODUCT FROM THEIR SHOW ROOM AGAIST ACCEPT THE CONNECTION. OTHERWISE THEY WOULD NOT BE ABLE TO ACCEPT MY REQUEST.NOT ONLY THIS, WHEN I DENY THEIR REQUEST THE BAHEVED US ILL.

SIR, I INTEND TO KNOW THAT WHETHER IS IT THE PROCEDURE TO GET A NEW CONNECTION FROM YOU OR NOT?

PLEASE COMPLY AS EARLY AS POSSIBLE AS I AM NOW IN VERY CRITICAL SITUATION.

MY PH NO [protected],[protected]

Dear Sir,

My consumer No.783

With reference to above no myself asked the concern agent to re-issue the gas cylinder vide reference letter dated 13.12.09. For that i got the approved letter from the concern authority to issuing the same on the same day day 13.12.09 for re-issuing. The same letter has been handed over to concern agent also.

But still today the gas agent is telling that we will visit today,tomorrow or within a day or two. After one and half month as of today myself not yet got the gas cylinder.

Kindly help me in this regard to re-issue the cylinder.

Dear Sir/Madam,

I'm a custmer of Bharat Gas Cout Naka Thane ( w ) Branch. I have booked Bharat Gas Cylinder on telephone on 20/01/2010 . but still i'm getting the cylinder as on today i.e. 22/01/2010. from 20/01/2010 to till date i'm calling the custmer executive regarding the same but no is bother to supply the cylinder. I requested your good self to please take some action against them so that no custer of Bharat gas will face this problem in future. This is my humble request to you sir.

Thanks & Regards,

Antaryami R Padhiari.

RESPECTED SIR / MADAM,

WHEN THE HAPPENINGS HAVE REPURCUSSIONS BEYOND THE IMMEDIATE SCENE , IT IS ONLY THEN , THAT WE PAY SPECIAL ATTEMNTION TOWARDS IT. I WOULD LIKE TO BRING IN YOUR KIND NOTICE THAT I HAVE APPLIED FOR A NEW CONNECTION WITH M/S SHIVA GAS AGENCY , LAST MORH , JAMMU . I WAS TOL;D TO PURCHASE GAS STOVE & RELATED ACESSORIES WITH THE NEW CONNECTION WHICH I STRAIGHT WAY REFUSED AS I KNOW THAT AS PER MRTP GUIDELINES :
"Which tends to bring about manipulation of prices or conditions of delivery or effected the flow of supplies in the market of any goods or services, imposing on the consumers unjustified cost or restrictions".
IT IS PERTINENT TO MENTION THAT DESPITE BEING WRITTEN ON THE NOTICE BOARD, M/S SHIVA GAS AGENCY DENIED THE FACT BY SAYING THAT IT IS NOT VALID & IS QUITE OLD.
I ALSO TALKED TO DY MANAGER (bharat gas) Mr SURINDER DOGRA ON PHONE ([protected] ) WHO IS AT PRESENT OUT OF STATION THUS AFFECTING MY SANCTIONING OF CONNECTION AS THE DISTRIBUTOR REQUIRED A WRITTEN NOTE FROM DY MANAGER TO GIVE CONNECTION WITHOUT ACESSORIES. MOREOVER WHILE WATCHING PEOPLE COMING FOR A NEW CONNECTION OR FOR 2 nd CYLENDAR WERE GIVEN ACCESSORIES AS AN OBLIGATION.

I AM IN EARLY NEED OF A NEW CONNECTION . SO YOUR GOODSELF IS REQUESTED TO KINDLY ISSUE INSTRUCTIONS TO DISTRIBUTORS NOT TO HARASS CUSTOMERS BY IMPOSING UNJUSTIFIED COST & RESTRICTIONS. I HAVE ALSO LODGED COMPLAINT ON BHARAT GAS WEBSITE UNDER NO : 78952 BUT NO RESPONSE HAVE BEEN RECEIVED YET. I WILL BE PLEASED IF AN ACTION REQUIRED U/R IS TAKEN AGAINST THE SAID DISTRIBUTOR.

REGARDS
TEJINDER PAL SINGH
[protected]

Respected

I am Kailashnath Dubey resident of Viral-602, Pokar Complex, Kashimira, Mira Road (E), Thane. hereby lodging this complaint on Bharatgas and on his Franchisee Named Dev Mogra Gas Service, whose address is Shop no 5&6, B-5, Sector-11, Shantinagar, Mira Road (E).

I am a consumer of the said company for my residential Cooking Gas Service. My Cons No:136671.
I had booked a previous compliant for the same on 11/01/2010 via compliant no:16500 to the said company but yet i had not recieved any reply or even my Gas till date. They dont even bother to pick up the phone.I had tried on there all phonne no ie. 28108122, 28109687, 28121799, 28124130, 28128263, 28123300 but they dont pickup a single phone. From 11 to 21 i am waiting for the gas to come to my home. Curently i am cooking my food on Stove and facing lots of problem. Today on 21st again i booked my gas from online facility via reff no 525467.
Requesting you to please look into the matter and try to resolve it.

Dear Sir,

I have my domestic cylinder connection with Barat petroleum gas ltd (Happy home gas service Modinagar. distt ghaziabad UP .pin 201204)

They are so irregular in there services they took off with any prior informtion . delivery time is crossing
above months . Gas is getting over earlier than previousily it used to be(means less gas in cylinders)

There behaviour is really annoying .
Please took necessary action aginst them

Thanks
Regards
Abhishek

Dear sir we are customers for more than 25 years { consumer number 16774}. we have booked for a new cylinder 20 days ago and n0t yet received our cylinder, and if asked they say that our request has been canceled. And this is being repeated every time, this is a repeated problem faced with your dealer. And we get it only after repeated promoting we request u t0 look into the problem ,
thanking u Gopalam