Bharat Petroleum [BPCL] Complaints & Reviews

Dear Sir,

My consumer No.783

With reference to above no myself asked the concern agent to re-issue the gas cylinder vide reference letter dated 13.12.09. For that i got the approved letter from the concern authority to issuing the same on the same day day 13.12.09 for re-issuing. The same letter has been handed over to concern agent also.

But still today the gas agent is telling that we will visit today,tomorrow or within a day or two. After one and half month as of today myself not yet got the gas cylinder.

Kindly help me in this regard to re-issue the cylinder.

Dear Sir/Madam,

I'm a custmer of Bharat Gas Cout Naka Thane ( w ) Branch. I have booked Bharat Gas Cylinder on telephone on 20/01/2010 . but still i'm getting the cylinder as on today i.e. 22/01/2010. from 20/01/2010 to till date i'm calling the custmer executive regarding the same but no is bother to supply the cylinder. I requested your good self to please take some action against them so that no custer of Bharat gas will face this problem in future. This is my humble request to you sir.

Thanks & Regards,

Antaryami R Padhiari.

RESPECTED SIR / MADAM,

WHEN THE HAPPENINGS HAVE REPURCUSSIONS BEYOND THE IMMEDIATE SCENE , IT IS ONLY THEN , THAT WE PAY SPECIAL ATTEMNTION TOWARDS IT. I WOULD LIKE TO BRING IN YOUR KIND NOTICE THAT I HAVE APPLIED FOR A NEW CONNECTION WITH M/S SHIVA GAS AGENCY , LAST MORH , JAMMU . I WAS TOL;D TO PURCHASE GAS STOVE & RELATED ACESSORIES WITH THE NEW CONNECTION WHICH I STRAIGHT WAY REFUSED AS I KNOW THAT AS PER MRTP GUIDELINES :
"Which tends to bring about manipulation of prices or conditions of delivery or effected the flow of supplies in the market of any goods or services, imposing on the consumers unjustified cost or restrictions".
IT IS PERTINENT TO MENTION THAT DESPITE BEING WRITTEN ON THE NOTICE BOARD, M/S SHIVA GAS AGENCY DENIED THE FACT BY SAYING THAT IT IS NOT VALID & IS QUITE OLD.
I ALSO TALKED TO DY MANAGER (bharat gas) Mr SURINDER DOGRA ON PHONE ([protected] ) WHO IS AT PRESENT OUT OF STATION THUS AFFECTING MY SANCTIONING OF CONNECTION AS THE DISTRIBUTOR REQUIRED A WRITTEN NOTE FROM DY MANAGER TO GIVE CONNECTION WITHOUT ACESSORIES. MOREOVER WHILE WATCHING PEOPLE COMING FOR A NEW CONNECTION OR FOR 2 nd CYLENDAR WERE GIVEN ACCESSORIES AS AN OBLIGATION.

I AM IN EARLY NEED OF A NEW CONNECTION . SO YOUR GOODSELF IS REQUESTED TO KINDLY ISSUE INSTRUCTIONS TO DISTRIBUTORS NOT TO HARASS CUSTOMERS BY IMPOSING UNJUSTIFIED COST & RESTRICTIONS. I HAVE ALSO LODGED COMPLAINT ON BHARAT GAS WEBSITE UNDER NO : 78952 BUT NO RESPONSE HAVE BEEN RECEIVED YET. I WILL BE PLEASED IF AN ACTION REQUIRED U/R IS TAKEN AGAINST THE SAID DISTRIBUTOR.

REGARDS
TEJINDER PAL SINGH
[protected]

Respected

I am Kailashnath Dubey resident of Viral-602, Pokar Complex, Kashimira, Mira Road (E), Thane. hereby lodging this complaint on Bharatgas and on his Franchisee Named Dev Mogra Gas Service, whose address is Shop no 5&6, B-5, Sector-11, Shantinagar, Mira Road (E).

I am a consumer of the said company for my residential Cooking Gas Service. My Cons No:136671.
I had booked a previous compliant for the same on 11/01/2010 via compliant no:16500 to the said company but yet i had not recieved any reply or even my Gas till date. They dont even bother to pick up the phone.I had tried on there all phonne no ie. 28108122, 28109687, 28121799, 28124130, 28128263, 28123300 but they dont pickup a single phone. From 11 to 21 i am waiting for the gas to come to my home. Curently i am cooking my food on Stove and facing lots of problem. Today on 21st again i booked my gas from online facility via reff no 525467.
Requesting you to please look into the matter and try to resolve it.

Dear Sir,

I have my domestic cylinder connection with Barat petroleum gas ltd (Happy home gas service Modinagar. distt ghaziabad UP .pin 201204)

They are so irregular in there services they took off with any prior informtion . delivery time is crossing
above months . Gas is getting over earlier than previousily it used to be(means less gas in cylinders)

There behaviour is really annoying .
Please took necessary action aginst them

Thanks
Regards
Abhishek

Dear sir we are customers for more than 25 years { consumer number 16774}. we have booked for a new cylinder 20 days ago and n0t yet received our cylinder, and if asked they say that our request has been canceled. And this is being repeated every time, this is a repeated problem faced with your dealer. And we get it only after repeated promoting we request u t0 look into the problem ,
thanking u Gopalam

Revathi agencies bad service is beyond this complaint form. for a refill, I have been struggling to get them online. their phones 23047778/9 are busy 24/7. once in a while if we get through and by gods grace it rings no one picks up. its been more than a month since i asked for a refill and its not delivered yet. finally i dropped in thier place to check, they said no loaders are available, they all are on leave, they suggested to get the empty cylinder and take the refill if i want on my own. thier attitude is pathetic ..they are there to make money and make our life misrable. this is the second time i am picking up the refill on my own after giving up on waiting endllessly.

Please let me is it mandatory to pay extra charges for delivery of gas cylinder to our flat at 2nd floor. Delivery boy asks for extra money of Rs.20 or Rs.25 else he abuses. Before complaining I would like to know this. Secondly they did not give bill also.

Pl clarify.

Tnks // Amin...

Non-delivery of Gas on stipulated days
Consumer No. 38667
Distributor Code: C. C. 561830
Distributor Name: GANGA GAS SERVICE GORAKHPUR U.P. 273001.

On 29.12..2009 I booked for a replacement gas cylinder . After several reminders over the phone& Direct visit to the shop Gas cylinder was delivered on 19.01.2010, after 21 days . Their promised deliver time was 10 days and I went to the agency to clarify when I can book the next cylinder. Staff informed me that I can book for a replacement cylinder after 21 days from delivery date.

Previously same was happen I had booked for cylinder on 12.04.2009 & cylinder was delivered on 26.04.2009 & I had booked on 16.08.2009 & t was delivered on 04.09.2009.

This was happen with me 3rd time & I was getting refill cash memo.

I understand that the dealer is using my Refill cash memo for other. I am complaining about Ganga Gas services and Bharat Gas, although promised to improve the efficiency of the agency has done nothing and several customers are disatisfied with the agency. I request you to check and see that the deliveries are made witin the promised dates,

I am also demanding that My Gas Booking details will provide to me.
Awaiting your reply.

Best regards.

bipin k. srivastava mob [protected]

THE SMS BOOKING OF GAS CYLINDERS WAS LAUNCHED BY GREAT FANAFARE BY OIL MINISTRY BUT WITHIN ONE MONTH THE SYSTEM HAS BEEN BROUGHT TO FEET BY GAS CYLINDER MAFIA.

WHERE ARE THE TALL CLAIMS? SMS BOOKING IS NOT WORKING MAKING A MOCKERY OF CLAIMS AND BRINGING INNOCENT PEOPLE TO THEIR FEET.

HAIL THE RICH AND INFLUENTIAL WHO HAVE PAID HEAVILY TO OIL MIN. PEOPLE TO FAIL THE SMS SYSTEM AS IT MAKES THEM ACCOUNTABLE

sir, i have a LPG cylinder of Bharat Gas. Agency is in G-1118/1119, Shakur Pur, delhi. They always take 10-20 days for delivery of the cylinder. This too after repeated requests. The excuse these people give is they do not have supply from Headoffice. We are facing major problems due to this. Please do something about it.
Thanks.

Dear Sir,

I have posted very important documents (original certificates) by speed post from Pilibhit, Head Post office on the 11th of dec, 2009.The receipt no. is SPEU[protected]IN. Unfortunately the documents have not yet reached to the destination i.e Ganjdundwara (Distt Kasganj, earlier was in dist Etah). I've tried tracking from the internet but could get only information that the post was wrongly delievered somewhere in Kasganj.Not only this I have gone many times in Pilibhit and Kasganj bothe the post offices but still no action could be seen in this regard. It is a matter of great shame that this kind of things happened such a trustworthy department. I, once again, hereby, request the concerned department to kindly look into the matter and let me know the status immediately.

Thanks.

Regards
Devesh Singh
Executive Engg.
Bharat Petroleum Corpn Ltd (Mathura)
(A Govt Of India Enterprise)

Sir,
We are living at A/9 Gulmohar Res, Nr.Navshya Maruti, Sinhgad Rd, Nr Navshya Maruti,Pune 411030.
having our gas agent delear Tejaswini Gas Services and our A/c Code is 24237.
The employee of this gas are selling the Gas in Black market and never provide us Gas within tome.
Every time when my wife goes to ask after 15 days then they give the recipt and after that also the employee of agency argues with my wife.I found it is very cheap to argue with female and more on that nobody to hear our voice. Plz take necessary action on urgent basis.

Dear sir,
I,Bela Devi consumer of Bharat LPG bearing cons. No. 1126 of Prem Gas Agency ,Katihar,Bihar. I always get the delivery of refil gas after passing one month. Dealer told me that I Can Book It After 21 Days . but my one refilled gas has been always consumed within one month So I Want To Know That what is The Rule for booking and getting the refil gas
I Hope, you will take suitable steps For adicate my problem.


Regards
Bela Devi
w/o Sri Shankar Lal Sharma
Hiranyamayi kunj ,Binodpur KATIHAR-854105

CUSTOMER NAME:- ARUN KUMAR SINGH
sv no[protected]
gas agency:-ASHA BHARAT GAS AGENCY,BAGHRA MUZAFFARNAGAR. SAP:142080
COMPLAINS.
1NON DELIVERY OF GAS AT HOME EVEN AFTER 24 DAYS OF BOOKING.
2. NOT MAINTAING CUSTOMER CARDS.
3 CHARGING EXTRA MONEY FOR DELIVERY EVEN WITHIN THE RADIUS OF 2 KM.
4.NO BOOKING FACILITY ON PHONE.

MY CONSUMER NO IS 27820. I BOOKED A GAS ON 09.01.2010 AND IT WAS INFORMED THEN BY 12.10.2010 GAS WILL BE DELIVERED. HOWEVER TILL 15.01.2010 IT IS NOT DELIVERED. I CALLED UP TO THE GAS AGENCY FOR LAST 2-3 DAYS & IT WAS INFORMED THAT "GAS WILL BE DELIVERED BY TODAY" BUT NOT DELIVERED TILL DATE. THEN THEY GAVE ME THEIR MANAGER'S NO. [protected], HE WAS NOT PICKING UP THE CALL, BUT I KEPT TRYING AFTER 10-15 CALLS HE PICKED UP & DIDNT REPLIED. THEN ALSO I KEPT TRYING & AFTER THAT HE PICKED UP & ANSWERED & WHEN I ASKED HIM THE DELIVERY BOY'S NUMBER THEN HE TOLD ME TO HOLD, & THEN CUT THE CALL, AFTER THAT HE WAS NOT PICKING UP THE CALL....PLZ HELP.

I want to book my BHARAT gas CYLINDER & i m calling on this no
+[protected]‎
+[protected]‎
from today 10:00 to still calling but everytime showing busy .

i dont know what is the problem in acctually.plz tell me what should i do now.

We have booked for LPG a month back but still there is no clue for the delivery of Gas cylinder. We are facing the problem continously from last 6 months. Everytime we have problem in booking for the gas cylinder as noone takes any calls at gas agency. Then the delivery is a big issue.

Agency name: Vijay Gas agency registered with Bharat Gas
Customer name: Ashok Panchal
Customer Number: 999633

In Adambakkam there is a BPCL petrol pump (Next to Adambakkam Bus terminus / Opp. to cremation yard) & i regularly fill up petrol there. Many times the pump operators cheat us by diverting our attention and filling up petrol in less quantity. Secondly when we fill petrol for two wheeler at 2T premix pump they collect more money & fill tank for less money for eg., if you give Rs.100/- for filling petrol along with oil they will fix the meter for Rs.100/- but will stop the gun at Rs.90/- itself & when we ask they will answer that the balance Rs.10/- is for Oil. Every time i have an issue with the employees working there & i also see people arguing similarly.

Requesting the concerned officer to take immediate action on the petrol pump & penalyze them for doing such malpractices to public.

Expecting reply & speedy action, i remain.

Rgds
Sridhar

Sir,
I got one connection from chirahula gas agenci(119000)REWA(M.P.) .Once the regulator knob got stuck and on giving extra pressure it had broken but the regulator was not replaced by chirahula gas agenci since the no. of regulator issued by previous distributor was not written on the SV issued previously.Checklist for the consumer before receiving SV is nowwhere seen which would have been confirmed.My consumer no. is 2754,contect no. [protected]