Bharat Petroleum [BPCL] Complaints & Reviews

Revathi agencies bad service is beyond this complaint form. for a refill, I have been struggling to get them online. their phones 23047778/9 are busy 24/7. once in a while if we get through and by gods grace it rings no one picks up. its been more than a month since i asked for a refill and its not delivered yet. finally i dropped in thier place to check, they said no loaders are available, they all are on leave, they suggested to get the empty cylinder and take the refill if i want on my own. thier attitude is pathetic ..they are there to make money and make our life misrable. this is the second time i am picking up the refill on my own after giving up on waiting endllessly.

Please let me is it mandatory to pay extra charges for delivery of gas cylinder to our flat at 2nd floor. Delivery boy asks for extra money of Rs.20 or Rs.25 else he abuses. Before complaining I would like to know this. Secondly they did not give bill also.

Pl clarify.

Tnks // Amin...

Non-delivery of Gas on stipulated days
Consumer No. 38667
Distributor Code: C. C. 561830
Distributor Name: GANGA GAS SERVICE GORAKHPUR U.P. 273001.

On 29.12..2009 I booked for a replacement gas cylinder . After several reminders over the phone& Direct visit to the shop Gas cylinder was delivered on 19.01.2010, after 21 days . Their promised deliver time was 10 days and I went to the agency to clarify when I can book the next cylinder. Staff informed me that I can book for a replacement cylinder after 21 days from delivery date.

Previously same was happen I had booked for cylinder on 12.04.2009 & cylinder was delivered on 26.04.2009 & I had booked on 16.08.2009 & t was delivered on 04.09.2009.

This was happen with me 3rd time & I was getting refill cash memo.

I understand that the dealer is using my Refill cash memo for other. I am complaining about Ganga Gas services and Bharat Gas, although promised to improve the efficiency of the agency has done nothing and several customers are disatisfied with the agency. I request you to check and see that the deliveries are made witin the promised dates,

I am also demanding that My Gas Booking details will provide to me.
Awaiting your reply.

Best regards.

bipin k. srivastava mob [protected]

THE SMS BOOKING OF GAS CYLINDERS WAS LAUNCHED BY GREAT FANAFARE BY OIL MINISTRY BUT WITHIN ONE MONTH THE SYSTEM HAS BEEN BROUGHT TO FEET BY GAS CYLINDER MAFIA.

WHERE ARE THE TALL CLAIMS? SMS BOOKING IS NOT WORKING MAKING A MOCKERY OF CLAIMS AND BRINGING INNOCENT PEOPLE TO THEIR FEET.

HAIL THE RICH AND INFLUENTIAL WHO HAVE PAID HEAVILY TO OIL MIN. PEOPLE TO FAIL THE SMS SYSTEM AS IT MAKES THEM ACCOUNTABLE

sir, i have a LPG cylinder of Bharat Gas. Agency is in G-1118/1119, Shakur Pur, delhi. They always take 10-20 days for delivery of the cylinder. This too after repeated requests. The excuse these people give is they do not have supply from Headoffice. We are facing major problems due to this. Please do something about it.
Thanks.

Dear Sir,

I have posted very important documents (original certificates) by speed post from Pilibhit, Head Post office on the 11th of dec, 2009.The receipt no. is SPEU[protected]IN. Unfortunately the documents have not yet reached to the destination i.e Ganjdundwara (Distt Kasganj, earlier was in dist Etah). I've tried tracking from the internet but could get only information that the post was wrongly delievered somewhere in Kasganj.Not only this I have gone many times in Pilibhit and Kasganj bothe the post offices but still no action could be seen in this regard. It is a matter of great shame that this kind of things happened such a trustworthy department. I, once again, hereby, request the concerned department to kindly look into the matter and let me know the status immediately.

Thanks.

Regards
Devesh Singh
Executive Engg.
Bharat Petroleum Corpn Ltd (Mathura)
(A Govt Of India Enterprise)

Sir,
We are living at A/9 Gulmohar Res, Nr.Navshya Maruti, Sinhgad Rd, Nr Navshya Maruti,Pune 411030.
having our gas agent delear Tejaswini Gas Services and our A/c Code is 24237.
The employee of this gas are selling the Gas in Black market and never provide us Gas within tome.
Every time when my wife goes to ask after 15 days then they give the recipt and after that also the employee of agency argues with my wife.I found it is very cheap to argue with female and more on that nobody to hear our voice. Plz take necessary action on urgent basis.

Dear sir,
I,Bela Devi consumer of Bharat LPG bearing cons. No. 1126 of Prem Gas Agency ,Katihar,Bihar. I always get the delivery of refil gas after passing one month. Dealer told me that I Can Book It After 21 Days . but my one refilled gas has been always consumed within one month So I Want To Know That what is The Rule for booking and getting the refil gas
I Hope, you will take suitable steps For adicate my problem.


Regards
Bela Devi
w/o Sri Shankar Lal Sharma
Hiranyamayi kunj ,Binodpur KATIHAR-854105

CUSTOMER NAME:- ARUN KUMAR SINGH
sv no[protected]
gas agency:-ASHA BHARAT GAS AGENCY,BAGHRA MUZAFFARNAGAR. SAP:142080
COMPLAINS.
1NON DELIVERY OF GAS AT HOME EVEN AFTER 24 DAYS OF BOOKING.
2. NOT MAINTAING CUSTOMER CARDS.
3 CHARGING EXTRA MONEY FOR DELIVERY EVEN WITHIN THE RADIUS OF 2 KM.
4.NO BOOKING FACILITY ON PHONE.

MY CONSUMER NO IS 27820. I BOOKED A GAS ON 09.01.2010 AND IT WAS INFORMED THEN BY 12.10.2010 GAS WILL BE DELIVERED. HOWEVER TILL 15.01.2010 IT IS NOT DELIVERED. I CALLED UP TO THE GAS AGENCY FOR LAST 2-3 DAYS & IT WAS INFORMED THAT "GAS WILL BE DELIVERED BY TODAY" BUT NOT DELIVERED TILL DATE. THEN THEY GAVE ME THEIR MANAGER'S NO. [protected], HE WAS NOT PICKING UP THE CALL, BUT I KEPT TRYING AFTER 10-15 CALLS HE PICKED UP & DIDNT REPLIED. THEN ALSO I KEPT TRYING & AFTER THAT HE PICKED UP & ANSWERED & WHEN I ASKED HIM THE DELIVERY BOY'S NUMBER THEN HE TOLD ME TO HOLD, & THEN CUT THE CALL, AFTER THAT HE WAS NOT PICKING UP THE CALL....PLZ HELP.

I want to book my BHARAT gas CYLINDER & i m calling on this no
+[protected]‎
+[protected]‎
from today 10:00 to still calling but everytime showing busy .

i dont know what is the problem in acctually.plz tell me what should i do now.

We have booked for LPG a month back but still there is no clue for the delivery of Gas cylinder. We are facing the problem continously from last 6 months. Everytime we have problem in booking for the gas cylinder as noone takes any calls at gas agency. Then the delivery is a big issue.

Agency name: Vijay Gas agency registered with Bharat Gas
Customer name: Ashok Panchal
Customer Number: 999633

In Adambakkam there is a BPCL petrol pump (Next to Adambakkam Bus terminus / Opp. to cremation yard) & i regularly fill up petrol there. Many times the pump operators cheat us by diverting our attention and filling up petrol in less quantity. Secondly when we fill petrol for two wheeler at 2T premix pump they collect more money & fill tank for less money for eg., if you give Rs.100/- for filling petrol along with oil they will fix the meter for Rs.100/- but will stop the gun at Rs.90/- itself & when we ask they will answer that the balance Rs.10/- is for Oil. Every time i have an issue with the employees working there & i also see people arguing similarly.

Requesting the concerned officer to take immediate action on the petrol pump & penalyze them for doing such malpractices to public.

Expecting reply & speedy action, i remain.

Rgds
Sridhar

Sir,
I got one connection from chirahula gas agenci(119000)REWA(M.P.) .Once the regulator knob got stuck and on giving extra pressure it had broken but the regulator was not replaced by chirahula gas agenci since the no. of regulator issued by previous distributor was not written on the SV issued previously.Checklist for the consumer before receiving SV is nowwhere seen which would have been confirmed.My consumer no. is 2754,contect no. [protected]

dear n respected sir,

i m frm ludhiana n having a gas connection of bharat gas company thru dealer ravindera gas service station situatd in sarabha nagar,ludhiana.

i hav problem with dealer that they donot attend the phone n the behavoiur of dealer is very rude. he behave like a dectator .he donot care customer.

i hope u will do something on my complaints.

with hope
sameer sharma

i booked for a gas cylinder on[protected].icontact on[protected] for non supply of my cylinder.on that particular date on the board supply date was[protected].iasked them when the supply for 04-12-09 is finished why not my cylinder has been supplied to me.they don't gave me satisfatory answer. i booked complain on that date on their complain register.again i visited them on 06-01-10 and registered complaint. but till date i have not...

Sir,
i have booked a for LPG cylinder refill on 22/12/2009. till now i have not recd the delivery. i have just one cylinder which has exhausted for the past 20 days. i have requeted for a additional cylinder for the past 8 years, they say this facility has been stopped. whereas for those who apply for gas geyser, they immediatly deliver along with the geyser and a new connection. we have to ring for half an hour to an hour to get the line, and we get a cold response that "book agide sir stock banthakshna kalskodthivee". For 20 days has the BPCL not delivered any stock to them. what ever way you plead there is only one kind of response, as if we are at the mercy of them and to some extent it is true. hope customers like me will get a solution soon.

black markiting done by local gas delivery person. selling gas to non customer of bharat gas agency at price of 500rs. where is actual price of bharat gas is 300rs only.he cut the villege customer slip through home delivery slip, i got a cylinder wih in three month but my consumer no. provided one rifill black per month. my consumer no 13437. DEALER ID HLRDC ( UNDER GOVT.) FRANT OF SADAR THANA HISAR. [protected],276852.

TAJINDER SINGH
[protected]

plot no.8 tamilar enclave dabri road palam new delhi-110045
in this plot gas cylinders are being tampered and lot of gas leaks in this process making it difficult to breathe.

I am Authorised consumer of Bharat Gas-c.No-10981 at Sangli Maharashtra. due to enefficient refill

service I want extra cylinder. M/s swati Gas Sangli asking for S. V. form or Affidavit. My say is when I

am Authorised consumer of you ;then why you asking for documents such as SV. I am ready to give

my Ration card. So I request u please issue extra cylinder unnesesary asking for documents.