Bharat Petroleum [BPCL] Complaints & Reviews

I am a Bahart Gas customer affiliated to Ulhasnagar agency 'Harjas Gas Agency'. They employ all sorts of delaying tactics in delivering the refills. We have just one cylinder and still they deliver the refill in 2 days and sometimes beyond. When we ask of them to provide us with one additional cylinder, they even refuse that.

I don't know what to do. I tried lodging complaint via Bharat Gas official side, but it refuses to submit the same without providing any error message. Hope this forum conveys my message to this insensitive company.

I am availing the services of Sathyas Bharat Gas Agency, a distributor for Bharat Gas Agency in Tiruchirapalli. The delivery boys are not satisfied with the tips that consumers give in excess of the billed amount. They have become greedy and pressurise us that we should pay Rs.40/ per delivery in excess of the cylinder amount. When questioned as to why we have to pay such a huge amount, the delivery boys of this gas agency say that Sathyas Agency doesn't pay them any remuneration and thus we have to pay the amount. I am also shocked to hear that they have threatened to take back the cylinders if I wouldn't pay the amount. When the agency was contacted, much to my chagrin, they also repeat that they are not paying any amount to the delivery personnel and it is for us to settle the amount.

Why is it that such agencies are entertained when they are not in a position to pay their own delivery personnel? Is it not tantamount to blackmailing a consumer, when we have the right to ask about unauthorized collection of excess amount? Why shouldn't the agency be blacklisted for not providing proper service and not sorting out the issue? Will Bharat Petroleum look into the matter immediately and prevent swindling by the agencies and delivery personnel?

Gas cylinder supply not on time
Dear sir,
I am a consumer of LPG Gas from Bharat petroleum Agent name is Surya gas service,Jhansi.
I booked the cylinder on 02/12/09 and the agent assured to supply cylinder after one week .
but after one week they told me write a complain on our complain book but they don't take
any action on it. But every months i am not getting cylender on time . The agent swithced
off all his phone no.,so i am not able to contact them even. when i contact customer
complaint cell of BP,they are convence me instead of taking action against them. Pls launch
a complaint against the dealer.
Bharat Petroleum
consumer no. SGS 1021
consumer name. R.S.Sharma
Agent- Surya gas service, Mubarak Market
Place- jhansi (Uttar pradesh) 284003

My Bharat Gas Consumer No. 834 and I've made request for refill of gas cylinder on 27/11/09, but still there is no responce against the same while it's passed 22 days which crossed the time as per extenet.

I've visited the agency but there's no responce...


please do something in my favour...


thank you......

I Hemant Kumar ,an employee of SAIL(Nav Ratna PSU) , consumer no. 5250 had booked an domestic LPG cylinder at your dealer at Rourkela, namely, Ayushi Indane. The booking serial no. was 691. The deliveryboy always insists of charging more than the bill amount by Rs.20/-. After refusing to pay the amont more than the bill amount , the delivery boy took back the cylinder he had brought for delivery to us.This has become a tool for harassment by the dealer and delivery boy.Kindly advise whether delivery charges are to be payable in addition to bill amount. If not , kindly take strict action against the dealer.

Hi,

Jamia Nagar area has become a hub of corrupt LPG gas distributors. There are 100s of shops (illegally) sellig LPG gas at the rate of 55 per KG and there are 1000s of hotels having no commercial LPG gas connection but they get the GAS delivered on time without failure.

Friends Gas Service (Bharat Nagar, New Delhi) my distributor. In last two years the situration has become worst. No body picks up the phone and after visiting the distributors office most of the time I fount that the phone is not on the cradle to avoid calls. Over the phone and in the office peopole talk extremly rudely. Always the gas is delivered after 7-12 days from booking. Every one complains that the amount is the cylinders is 2-5 KG less than the actual weight.
I have remided them more than 100 times in last one year. I booked my GAS (consumer number 16251) on 06.12.2009 by visiting the office since no body picked the phone for more than 4-5 days. The gas was delivered on 15.112.2009. I asked the delivery boy to weight and he replied he has done it and after my insistance he checked it with his half borken and a very old weighing machine and he claimed it to be acurate. Later in the evening when I got a chance to weigh it I found it to be 3.5 KG less. I have complained it to the area manager on [protected]. Since then I have got more than 100 calls from the agency for settelment but I am not satisfied. I want an answer and action to be taken against the malpractice.

Regards
Mohd. Shahnawaz
Bharat Gas consumer number 16251
Mobile - [protected]

Since my gas regulator is out of order for many days I went to "Rekha Indane Gas Serices Shahada" to get the replacement on 25th Nov. I was not entertained since their Saheb was travelling to Pune. Also I was told that SV paper is not available with them and asked to come back after 1 month. These are the minute reasons given to ignore the customer serices. Who is responsible incase some unfortunate situation occurs.

had Booked for the refilling of LPG cylinder on dt. 1/12/2009 but yet today on 15.12.09 there is not any response and nobody ready talk to us from the distributor of M/s. nisha gas agency, warthi,th-mohadi,dist-Bhandara,441905
also thay involve in black marketing of gas cylender.

Sir


After first booking,in how many days I can book second time for lpg?
I booked for LPG cylinder on 23-11-09 & I received the same on 02-12-09.
Again on 16-12-09 I called for booking on tel no.[protected].I was told that I
can book only after 21 days of receiving the previous cylinder.please, clarify the rule.

sir , i am shashikant dubey , working with one family magazine as crime reporter. we have one gas connection with my sister name(sushila Dubey) few days back i went at upendra gas. but they have not talked properly. actually i need DBc connection and wanted to book the cylender also .first they said booking is closed i said when open said no idea . then i talked customer care jhansi. after that they have taken my application for DBC but not given Recept . if they will not given the recept then how can i know my status. they said make the call .this is the way to work?always talk very rudely. not booked my empty cylender.said come tomorrow at garotha charauha between 10 to 1,.i went at that place no one was there ,no office . everything is wrong.
so this is for your kind information.and please take action against them.solved my issue.other wise i will take this matter in news paper and court with all those are facing problem like this.regards
shashikant
Crime reporter
[protected]

My consumer No. is 7550 with Brahma Jyoti Gas Distributor, Shastri Nagar, Meerut. I booked on 27.11.09 a gas cylinder for home delivery. After 18 days it has not been delivered. Whereas, it is readily available on extra payment ranging from Rs. 150 to 250. Personally visited the agency for 05 times but of no use. I found the Mobile No. [protected] was mentioned over there i.e. in the Agency Office. It was mentioned to be of Shri Aditya Sharma owner of the Agency. When I made a call one Shri Anwar Ansari of Nainital picked up the call. And he was irritated to receive calls on this number. He stated that daily a number of calls are made on his this mobile no., which is not of Aditya Sharma. He informed that he had made a complaint with Police. But no action has been taken till now. It appears that the Agency Owner has deliberately given a false number to cheat the customers. If no remedial action is taken the things may go adverse.

DEAR SIR,
THE BHARAT GAS CLAIMS TO DELIVER THE GAS-CYLINDER TO ITS CONSUMER WITHIN 24 HOURS OF BOOKING.
HERE,WE HAD BOOKED OUR CYLINDER FOR HOME-DELIVERY
ON 17/11/2009 AT SRNO.8.
THE DELIVERY HAS NOT TAKEN PLACE DESPITE OUR DAILY
REMINDERS TILL TODAY i.e. 013/12/2009
distributor's name- SURYA GAS SERVICE, JHANSI
distributor's CODE- 571701

DEAR SIR,
I AM UZMA MIRZA FROM BULANDSHAHR MY BHARAT GAS CONSUMER NO. 008887.
THE BHARAT GAS CLAMS TO DELIVER THE GAS CYLINDER TO ITS CONSUMER WITH IN 10 DAYS OF BOOKING.
HERE WE HAD BOOKED OUR CYLINDER FOR HOME DELIVERY ON[protected], THE DELIVERY HAS NOT TAKEN PLACE DESPRITE OUR DAILY REMINDERS TILL TODAY i.e[protected].
MY GAS AGENCY OM GAS BULANDSHAHR .
UZMA MIRZA
BULANDSHAHR

Dear Sir/Ma'm,

We are the people of Raman Mandi with humble request want to divert your kind attention towards the illegal activity of the person mentioned below as under :

Persons involved:- Name :- Paramjeet Singh (Kala)
Address:- Punjab Refrigerators, Opp. Post Office, Raman Mandi 151301
Distt. Bathinda (Punjab)

1.That these person have a Mechanic Shop in Raman Mandi, delhi jointly and the hockers of the gas agency to come there or home and after filling small and big cylinders out of the supply cylinders and in this way they cheat the consumer.
2.That the foul smell of gas generally spreads in the area and the atmosphere usually becomes full of combustible gas and the chance of fire are always there.
3.That the Entire Bharat Gas office and warehouse are illegally involved in the entire scandal.
Your kind honor is requested to take prompt & quick also strong action against these person and save tour life.

Oswal gas Bharat Gas Service , Chaksu ,jaipur ,Rajasthan

[protected][protected][protected][protected][protected]
Sir ,
Here the gas dealiers makes compalsary that if you want to refill "bharat gas " cyclinder . you have to purchase " TEA " with each refill, when we ask about this they always answered it is order by upper officers
so you have to purchase this or cutt out your number from queue ( sir , here 150 cyclinder make queue every day , )
agar kisi ko bhari garmi mai , jaha par paani bhi nahi milta aas pass waha par , chaksu se 3 km distance par 150-180 cyclinder ki line mai lagne wale parson ke bolkar lota diya jata hai ki "TEA" nahi lena chahate to gas par khana banana band kar do.
thank you .....
it is all about chaksu , bharat gas service....
please help sir , here available gas service is only bharat gas egency service , so we can not change our gas service....

Dear Sir,
I've booked for refilling of LPG cylinder through M/s-Samidha Gas, Ravi Nagar, Gwalior (A Bharat Gas Agency) on 10/11/09 with Docket No. 208. However, It is not delivered till today (09/12/09) despite my repeated requests.

Pl. look into this matter and oblige.
thanking you,

J. Acharya,
Consumer No. SG6832.
P-70/2- Raksha Vihar, Stadium Road,
Gwalior-474002.
Ph. [protected], [protected].

Dear Sir,
I have booked gas cylinder on 03-12-09.
Still I have not received
I am having only one cylinder

Complaint No :485 dt 03-12-09

Dealer Name; Visveshwar Gas Agency, Rediyar Palyam, Pondicherry

The Bharat Gas distributor GASJET (distributor code: 461843) do not pick up any call. We have to visit in person to do a booking. This is continuously happening for the last 3/4 months. When asked why they do not pick up call(during the visit to the distributor), they reply that do pick up the phone calls, unfortunately it is a plain lie. We are now fed up with GAS JET and its irresponsible people. Please take necessary action. Myself Anisur Rahaman Mullick, residing at Barisha, Kolkata - 700063, West Bengal

To,
The Complaints Head
Bharat Gas Ltd.

Subject :- NON-DELIVERY Gas Cylendar Even On Time.

Dear Sir,
I KAPILDEO MUNI SRIVASTAV, I CONSUMER OF BHARAT GAS SERVICE YOUR BRANCH M/S DEORIA GAS SERVICE DEORIA [U.P.] MY SV. NO. IS[protected] AND COUSUMER NO. IS DG10274.
THE BHARAT GAS CLAIMS TO DELIVER THE GAS-CYLINDER TO ITS CONSUMER HOME DELIVERY WITHIN 10 DAYS OF BOUCHER ISSUED.
BUT IN THESE DAYS BEFORE 6 MONTH HE ACT HIS ON RULE AND REGULATION AND NOT GIVE ANY INFORMATION PUBLICILY OR NOTICE BOARD. IN THIS TIME, FIRST STEP HE BOOKED ON CARD AFTER 21DAYS, ISSSUED CYLENDR DATE, SECOND STEP 15 DAYS AFTER BOOKING DATE HE ISSUED BOUCHER AND KEEP HOME DELIVERY AND AFTER HOME DELIVERY, ITS NOT CERTAIN HOW YOUR CYLENDR DELIVER.
HERE IS THIS MONTH I BOOKED MY CARD ON DATED 11/11/09 AFTER 15 DAYS HE ISSUED BOUCHER AND KEEP HOME DELIVERY ON DATED 24/11/09 AFTER THIS DATE I GIVE FOUR COMPLAINTS TO NON DELIVERY OF GAS BUT TILL DATE NOT DELIVER CYLENDR BY HIM.
WHEN I WENT HIS GODAM TO TAKEN MY CYLENDER I SAW THERE HE KEEP A NEW GORAKH DHANDHA THAT HIS EMPLOYEE GIVE ANSWER THAT GAS CYLENDER IS NOT AVALIABLE AT THIS TIME WHEN CYLENDER IS AVAILABLE THAN DISTRIBUTE. BUT BEHIND GODAM HIS HAWKAR AND EMPLOYEE BOTH ARE ENVOLVED BLACK CYLENDER RS 400/ONLE AND BEHIND GODAM EAISLY AVAILABEL CYLENDER.
SO I REQUEST YOU KINDLY GIVE PROPER RESPONSE ON MY COMPLAINT M/S DEORIA GAS SERVICE DEORIA [U.P.] AS SOON POSSIBLE.

SHOP KEEPER CONSUMER
M/S DEORIA GAS SERVICE KAPILDEO MUNI SRIVASTAV
MALVIYA ROAD, DEORIA CONSUMER NO.-DG10274
[U.P.]-274001 SV.NO.[protected]

DETAILS OF AGENCY:
Contact Person: MS. S. LALITHALAKSHMI
Dealer Name: RAJNI GAS AGENCY
Address: 17/2 ATHIPET MAIN ROAD
AMBATTUR
City: CHENNAI
District: tiruvallur
State: TAMIL NADU
DEAR SIR
PLEASE REFER TO THE AGENCY ABOVE WHO INSIST THAT CONSUMER HAVE TO BUY GROCERY ITEMS LIKE TEA AGARBATHI ETC WHEN THEY GO FOR CHANGE OF AGENCY OR TO GET THE GAS BOOK. IF YOU DONT BUY THEY FLEECE THE CONSUMER BY NOT REGISTERING THEIR REFILLS OR THEY INORDINATELY DELAY THEM AND MOST OF THE TIME THEY DO NOT PICK UP THEIR PHONE OR IT IS ALWAYS ENGAGED.
PLEAS ECAN BPCL GIVE A NOTIFICATION THAT SUCH ITEMS ARE NOT TO BE SOLD BY THESE AGENCIES.
THANKS & REGARDS
ARUMUGHAM