Bharat Petroleum [BPCL] Complaints & Reviews

Respected sir/Madam,
It is really painful to approach just for the booking of the cylinder and non reciept of cylinder on time despite booking on toll free no. My connection is with JAYA Gas agency.I have booked for the cylinder on 12.12.09 but I have not yet received the cylinder.Last month I have booked for the cylinder on 02.11.09 and I have received the cylinder on 17.11.09. we are working couple and in this age of technologically so advanced with improved communication and fast modes for contact and provision for best customer support and care , we are not in a position to even book a genuine cylinder for domestic purposes. It is really frustrating that despite of booking I am not getting the cylinder.I have been facing this problem every month.If there is any poosibility of changing my connection to another gas agency which is doing its service correctly at the appropriate time kindly change my connection to that agency.I kindly request you to take necessary action and see to that my problem has been cleared.I have furnished my details herewith:
Gas Agency:JAYA GAS AGENCY
Distributor Code:CC641721
Customer No:2962
Customer Name:SIVA SUBRAMANIAN
Mobile No:[protected]
Address:No:12,MUTHAIYA NAGAR,
THATTANCHAVADY,
PANRUTI-607106.

Sir,
about three months ago i applied for a new gas connection to bharat gas agency at sec-24 rohini. they submitted the form but dont gave me any request no. or referance no. till now no visit done for the connection. i made no. of visits to that office but always tells me that it will take more two or three and now three months have been passed and still i am without a gas connection. i took the field servair contact no. and many time contact him every time he shows attitude and misbehaves.
Kindly have a look. till now i did not get any reply.

Also i made a on line complaint as shown below but till now no response i get.


Rakesh kumar



--- On Sun, 20/12/09, [protected]@bpcl.in <[protected]@bpcl.in> wrote:


From: [protected]@bpcl.in <[protected]@bpcl.in>
Subject: Complaint posted on BPCL Corporate site
To: [protected]@yahoo.co.in
Date: Sunday, 20 December, 2009, 10:48 AM

Dear Mr. Rakesh kumar ,

Your Complaint has been registered and being forwarded to the concerned person for action.

Please make note of your Complaint ticket number C[protected]. This shall serve as reference
number for further correspondence.

We value your feedback and shall try to address your issue at the earliest.

Thanking you for your patience.

Web Administrator
BPCL

Dear sir,
I stay at Thane - Khopat . I went to BHARAT GASCOURT NAKA THANE(W), THANE 400601, MAHARASHTRA for a new connection. They said that it will given in 5 minutes flat provided I buy the Hotplate from them. I gave them all the documents they asked for like Address proof, Pan card copy, Attested copy of Ration Card, My company details etc.

But when I refused to take their Hotplate ( as it looked substandard), they are delaying the same and say it will take 15 days to 1 month for the connection and the tone of the conversation has changed from servicing to delaying tactics which is highly unfair and unlawful.

I understand that Bharat Gas is one of the finest company to deal with and they listen to the consumer complaint quick and fast.
I am in dire need of a new connection as I am getting married.
Could you please intervene and get the gas conncetion by 28th December please??

Thanks & regards

Ajay Bhaya
Flat no# 3/5, Vinayak Bhavan, Khopat, Thane -West. Mobile 0-[protected]

I had Booked for the refilling of LPG cylinder on dt. 09.12.09 but yet today on 25.12.2009 there is not any response and nobody ready talk to us from the distributor of M/s. Ashwani Enterprises, Distributor of Bharat Gas, Delhi.
Pitamber
Bharat Gasconsumer no. - 4190
B-257, Gali no. 7
Ashok Nagar, Delhi - 110093

Dear Sir / Madam,

I had booked for an additonal connection with the Bharat Petroleum Corporation Gas Distributors ( Rohan Gas Distributors, Malleswaram,5th Cross, Bangalore - 560 003.) eight years back till date the same has not been given to me. My booking No, 4974 for the additional cylinder. On approach the distributor is insisting me to buy the product displayed in the showcase which are four times costiler than the marked price. If I purchase the same will be given immediately. Now I am not in prosition to purchase the same. I request you to take up the issue with the concern and see to it that the additional cylinder is given to me. ( My consumer No.RD.12351)

Awaiting your immediate action in the regard.


Thanking you,

Yours faithfully,



M.S,Kumar
No.56, 5th Main Road,
Vyalikaval,
Bangalore - 560 003.
Cell No. [protected]

Hi, Recently i was trying to apply for an additional Bharat Gas cylinder which costs only Rs .1700 but the Gas distributor and the Bharat Gas Customer care no. says that goods worth Rs. 1300 have to be also purchased from Bharat Gas as there are directions from the government to cover up losses incurred in supplying an additional cylinder to the existing user. I just wanted to know is it a fact. Is it right to offer products to the consumer which the consumer does not wants. If it is not true and fait than what action can i initate agaist such practise. Kindly suggest.

This refers the poor response customers are getting from Shri Maruti Bharat Gas Service, Lane No 6, Vidya Nagar, Pune-32 Dealer Code 25171. I request to the responsible Bharat Gas authorities to call on[protected] &[protected] which are mentioned on our gas cards. They never pick up the call made on first no & the second no is not in service. They are also not ready to give any alternate no. Each customer has to visit the agency & personally book the refil cylinder. The agency doesn't have any fear of either Bharat Gas Authorities or The District Supply Authorities. We expect strict action from either or both the authorities, or shift our connection to other agency in the area.

DEAR SIR,
THE BHARAT GAS CLAIMS TO DELIVER THE GAS-CYLINDER TO ITS CONSUMER WITHIN 24 HOURS OF BOOKING.
HERE,WE HAD BOOKED OUR CYLINDER FOR HOME-DELIVERY
ON 15/12/2008 AT Shubham Gas Service.
THE DELIVERY HAS NOT TAKEN PLACE TILL TODAY i.e. 23/12/2008

This is regular problem with the gas agency. The contact no provided is always busy or by luckily if it rings nobody bother to pick it up. Half of the population of the area has subscribed piped gas. Inspite of this there is always delay in the delivery. We need to remind the service twice.
Regards

I am a Bahart Gas customer affiliated to Ulhasnagar agency 'Harjas Gas Agency'. They employ all sorts of delaying tactics in delivering the refills. We have just one cylinder and still they deliver the refill in 2 days and sometimes beyond. When we ask of them to provide us with one additional cylinder, they even refuse that.

I don't know what to do. I tried lodging complaint via Bharat Gas official side, but it refuses to submit the same without providing any error message. Hope this forum conveys my message to this insensitive company.

I am availing the services of Sathyas Bharat Gas Agency, a distributor for Bharat Gas Agency in Tiruchirapalli. The delivery boys are not satisfied with the tips that consumers give in excess of the billed amount. They have become greedy and pressurise us that we should pay Rs.40/ per delivery in excess of the cylinder amount. When questioned as to why we have to pay such a huge amount, the delivery boys of this gas agency say that Sathyas Agency doesn't pay them any remuneration and thus we have to pay the amount. I am also shocked to hear that they have threatened to take back the cylinders if I wouldn't pay the amount. When the agency was contacted, much to my chagrin, they also repeat that they are not paying any amount to the delivery personnel and it is for us to settle the amount.

Why is it that such agencies are entertained when they are not in a position to pay their own delivery personnel? Is it not tantamount to blackmailing a consumer, when we have the right to ask about unauthorized collection of excess amount? Why shouldn't the agency be blacklisted for not providing proper service and not sorting out the issue? Will Bharat Petroleum look into the matter immediately and prevent swindling by the agencies and delivery personnel?

Gas cylinder supply not on time
Dear sir,
I am a consumer of LPG Gas from Bharat petroleum Agent name is Surya gas service,Jhansi.
I booked the cylinder on 02/12/09 and the agent assured to supply cylinder after one week .
but after one week they told me write a complain on our complain book but they don't take
any action on it. But every months i am not getting cylender on time . The agent swithced
off all his phone no.,so i am not able to contact them even. when i contact customer
complaint cell of BP,they are convence me instead of taking action against them. Pls launch
a complaint against the dealer.
Bharat Petroleum
consumer no. SGS 1021
consumer name. R.S.Sharma
Agent- Surya gas service, Mubarak Market
Place- jhansi (Uttar pradesh) 284003

I Hemant Kumar ,an employee of SAIL(Nav Ratna PSU) , consumer no. 5250 had booked an domestic LPG cylinder at your dealer at Rourkela, namely, Ayushi Indane. The booking serial no. was 691. The deliveryboy always insists of charging more than the bill amount by Rs.20/-. After refusing to pay the amont more than the bill amount , the delivery boy took back the cylinder he had brought for delivery to us.This has become a tool for harassment by the dealer and delivery boy.Kindly advise whether delivery charges are to be payable in addition to bill amount. If not , kindly take strict action against the dealer.

Hi,

Jamia Nagar area has become a hub of corrupt LPG gas distributors. There are 100s of shops (illegally) sellig LPG gas at the rate of 55 per KG and there are 1000s of hotels having no commercial LPG gas connection but they get the GAS delivered on time without failure.

Friends Gas Service (Bharat Nagar, New Delhi) my distributor. In last two years the situration has become worst. No body picks up the phone and after visiting the distributors office most of the time I fount that the phone is not on the cradle to avoid calls. Over the phone and in the office peopole talk extremly rudely. Always the gas is delivered after 7-12 days from booking. Every one complains that the amount is the cylinders is 2-5 KG less than the actual weight.
I have remided them more than 100 times in last one year. I booked my GAS (consumer number 16251) on 06.12.2009 by visiting the office since no body picked the phone for more than 4-5 days. The gas was delivered on 15.112.2009. I asked the delivery boy to weight and he replied he has done it and after my insistance he checked it with his half borken and a very old weighing machine and he claimed it to be acurate. Later in the evening when I got a chance to weigh it I found it to be 3.5 KG less. I have complained it to the area manager on [protected]. Since then I have got more than 100 calls from the agency for settelment but I am not satisfied. I want an answer and action to be taken against the malpractice.

Regards
Mohd. Shahnawaz
Bharat Gas consumer number 16251
Mobile - [protected]

Since my gas regulator is out of order for many days I went to "Rekha Indane Gas Serices Shahada" to get the replacement on 25th Nov. I was not entertained since their Saheb was travelling to Pune. Also I was told that SV paper is not available with them and asked to come back after 1 month. These are the minute reasons given to ignore the customer serices. Who is responsible incase some unfortunate situation occurs.

had Booked for the refilling of LPG cylinder on dt. 1/12/2009 but yet today on 15.12.09 there is not any response and nobody ready talk to us from the distributor of M/s. nisha gas agency, warthi,th-mohadi,dist-Bhandara,441905
also thay involve in black marketing of gas cylender.

Sir


After first booking,in how many days I can book second time for lpg?
I booked for LPG cylinder on 23-11-09 & I received the same on 02-12-09.
Again on 16-12-09 I called for booking on tel no.[protected].I was told that I
can book only after 21 days of receiving the previous cylinder.please, clarify the rule.

sir , i am shashikant dubey , working with one family magazine as crime reporter. we have one gas connection with my sister name(sushila Dubey) few days back i went at upendra gas. but they have not talked properly. actually i need DBc connection and wanted to book the cylender also .first they said booking is closed i said when open said no idea . then i talked customer care jhansi. after that they have taken my application for DBC but not given Recept . if they will not given the recept then how can i know my status. they said make the call .this is the way to work?always talk very rudely. not booked my empty cylender.said come tomorrow at garotha charauha between 10 to 1,.i went at that place no one was there ,no office . everything is wrong.
so this is for your kind information.and please take action against them.solved my issue.other wise i will take this matter in news paper and court with all those are facing problem like this.regards
shashikant
Crime reporter
[protected]

My consumer No. is 7550 with Brahma Jyoti Gas Distributor, Shastri Nagar, Meerut. I booked on 27.11.09 a gas cylinder for home delivery. After 18 days it has not been delivered. Whereas, it is readily available on extra payment ranging from Rs. 150 to 250. Personally visited the agency for 05 times but of no use. I found the Mobile No. [protected] was mentioned over there i.e. in the Agency Office. It was mentioned to be of Shri Aditya Sharma owner of the Agency. When I made a call one Shri Anwar Ansari of Nainital picked up the call. And he was irritated to receive calls on this number. He stated that daily a number of calls are made on his this mobile no., which is not of Aditya Sharma. He informed that he had made a complaint with Police. But no action has been taken till now. It appears that the Agency Owner has deliberately given a false number to cheat the customers. If no remedial action is taken the things may go adverse.

DEAR SIR,
THE BHARAT GAS CLAIMS TO DELIVER THE GAS-CYLINDER TO ITS CONSUMER WITHIN 24 HOURS OF BOOKING.
HERE,WE HAD BOOKED OUR CYLINDER FOR HOME-DELIVERY
ON 17/11/2009 AT SRNO.8.
THE DELIVERY HAS NOT TAKEN PLACE DESPITE OUR DAILY
REMINDERS TILL TODAY i.e. 013/12/2009
distributor's name- SURYA GAS SERVICE, JHANSI
distributor's CODE- 571701

DEAR SIR,
I AM UZMA MIRZA FROM BULANDSHAHR MY BHARAT GAS CONSUMER NO. 008887.
THE BHARAT GAS CLAMS TO DELIVER THE GAS CYLINDER TO ITS CONSUMER WITH IN 10 DAYS OF BOOKING.
HERE WE HAD BOOKED OUR CYLINDER FOR HOME DELIVERY ON[protected], THE DELIVERY HAS NOT TAKEN PLACE DESPRITE OUR DAILY REMINDERS TILL TODAY i.e[protected].
MY GAS AGENCY OM GAS BULANDSHAHR .
UZMA MIRZA
BULANDSHAHR