Bharat Petroleum [BPCL] Complaints & Reviews

DEAR SIR
MY CONECTION NO. IS DG-128 WE HAVE BOOKED OUR GAS ON DATED 17.10.2009 AND TILL TIME WE HAVE NOT FOUND LPG. PLEASE VERIFY THAN SOLV IT.
THANKING YOU.
B P SRIVASTAVA

I don't know whether these complaints are ever been read by someone who can actually take some actions against these. But still I would still like to share my experience with the public.
I'm having a gas connection with Bharat Gas (Mahalaxmi Enterprises) in Bangalore. From past two months the hawkers are asking more money while delivering the cylinder saying the prices has been increased.But the receipt still says it costs Rs325.22(Including VAT). But the hawkers are saying that it costs Rs340.
And even said that I can call Bharat Gas and enquire about the same.

With reference to my earlier complaint, I was advised on 2.11.09 by Mr Indrajeet Chatterjee ([protected]@bharatpetroleum.in) and [protected]@bharatpetroleum.in that there should not any problem in transfer. Thereafter, after encountering problems I wrote back on 9.11.2009 to [protected]@bharatpetroleum.in> with copy to [protected]@bharatpetroleum.in and to [protected]@bharatpetroleum.in as under but till date no response has been received. Please look into the matter and advise

"Madam / Dear Sir,

RE: Feedback Reference No:73032
COMPLAINT
With reference to your email dated , I was advised by Mr Indrajt Chatterjee of Kolkata LPG Territory in terms of his email dated that I can get my LPG connection transferred to Bharatgas from Indane, if it is convenient to me. This was contrary to what I was told at the first instance by Mr Ashok Sen (Mobile No.[protected] who looks after supply of Bharatgas LPG at Naktola (Kolkata) for our locality.
In order to avoid refusal again, I had mailed back to Mr Indrajt Chatterjee requesting him to suitably enlighten Mr Ashok Sen the correct position and in the absence of any other communication from Mr Chatterjee, I had presumed that necessary action must have been initiated so that I shall be able to transfer my LPG connection to Bharatgas.
However, I regret to inform that when I again contacted Mr Sen over telephone on 7.11.2009, he has once again refused to entertain my request mentioning that since the Indane Gas Agency in Garia (about 3 KM from my residence) is located nearer to my residence than the Bharatgas Agency Office, at Naktoal, he will not accede to my request for the transfer, despite my mentioning about the information given to me by Mr Chatterjee to the contrary. Even my plea to him that the supply depot of Bharatgas agency is situated very close to my residence and it would be more convenient for me to have LPG supplied from Bharatgas did not find any favour with Mr Ashok Sen. In the circumstances, I shall request you once again to initiate suitable action to facilitate the transfer of my LPG connection from Indane to Bharatgas.
In this connection, I attach a copy of my email dated address to Mr Indrajt Chatterjee of Kolkata LPG Territory, wherein I had mentioned that Mr Sen was agreeable to provide me a new Bharatgas LPG connection immediately at an aggregate cost of Rs.4,500/- provided I agree to purchase (what he calls) a “package” including new oven etc. There appears to be an ulterior motive behind all these and it is not a fair business practice. You will surely appreciate the fact that this is against the consumers’ interests and should not be allowed to continue at the cost of a genuine customer’s legitimate request. I trust that the matter will be looked into from your end and appropriate action initiated, as warranted. I shall look forward to your advices in the matter at your earliest convenience.
Assuring you of regular follow-up from my end at appropriate level(s) till satisfactory resolution of my complaint,
Yours faithfully,
S. K. Deb
[protected]@bharatpetroleum.in>
[protected]@bharatpetroleum.in
[protected]@bharatpetroleum.in

I have applied for a new connection within 2nd week of September(app. no. 279) this year. In spite of continuous follow up till date I am suffering due non-availability of cooking gas from DSP CO-OPERATIVE, BENACHITY. Please look into this matter and take step as soon as possible.

Note: In case of any clarification call me +91 [protected]

Dear sir,
This agency in full of curruption & misbehaveiour..if we book our gas on 20th of the month they took the action after 3 or 4 days and the gas cyliender reach to us after 6-7 days because of that we face so much problem. and if we call them in their customer care number firstly they didn't pick the call & by the chance if call is conected then the bahaviour of them are so rude and without solving our problem they disconnect the call early....when they come to home for the delivery they dont have the wing scale to show how much gas available in the gas cylinder.. I m so much tired after call them so much time so plz took some action i believe u will do some thing agains them..

sir,
iam an indane consumer with NO.26596 registered at sri balaji gas agency /krishnapuram ambattur,Chennai,
i wish to know why they insist me to book the next cylinder after 21 days from the date of previous delivery,in addition to that they take another 5 days to register the booking into the system,hence i had to wait a total of 21+ 5 =26 days to get my booking registered,and 10 to 15 days for the cylinder to reach home so a grand total of about 41 days is required to get a cylinder ,our repeated requests and complaints to the agency was of no use ,they say it is all as per the instructions from the IOC, as per HINDU dated[protected] honorable Chief minister /Tamilnadu had commented on this 21 days rule,but the agency does not seem to accept this,i wish this problem to be rectified .

I have booked a LPG gas cylinder on 03/11/2009 vide my Consumer No-6688 to DELHI GAS ,Uttam Nagar personally visit at agency.I mentioned T.No. Of the agency 64651996,64651997 and 18565275.
He does not attend the telephones.
He does not deliver the supply on time..
His behavoiur is very rude.

dear sir
My name is Mohammad Waseem and i am a correspondent from These Days english daily news paper,

Mera counsumer no. 24067 hai, mera gas agencie wala har baar bahut paresaan karta hai,wo 01 month sai pehle gas ki booking hi nahi karta hai, aur har baar booking karne kai kam sai kam 10 din baad delivery karta hai, aur wo jis din delivey deta hai us date sai 30 din kai baad new booking karta hai, jab ki aap ki taraf sai 21 din kai baad delivery kaa rules hai, is baar bhi maine[protected] ko booking karaya tha, but aaj date 11 nov tak bhi usnai delivery nahi deya tha, aur wo black mai cylinder haatho haath deta hai, us agencie kaa adrees hai- Rahul Agencies bharat petroleum distributor
31/ 5 jangpura ext, new delhi 110014 tel no. 24311107, 24312373, 24312374

mere aap sai request hai ki is distributor kai khilaaf karyawahi kare.

thanking you

Mohamad Waseem

HELLO SIR, MY NAME IS JATINDER KUMAR

RESPECTED SIR, MEIN AAPKO J BATANA CHAHTA HU K HAMAREY VILLAGE K PASS JO GAS
AGENCY PADTI HAI, WOH GAS AGENCY WALEY SABHI GAWON WALLON KO JO EK SYLENDER K 325 RS KA MILTA HAI WOH OUNEHY 375 RS KA SYLENDER DETEIH HAI WOH AISEY K WOH SAATH MEIN HUM SABHI KO 55 KI TEA KA PACKET DETEIN HAI AGAR HUM WOH PACKET LEINEY K LIYE HUM MANA KARTEIN HAI TON WOH CYLENDER NAHI DEITEIN, JAB K J SAKEEM BHARAT GAS WALLON KI TARF SAY NAHI HAI PLZ SABHI GAWON WALEY BAHUT PARESHAN HAI JAB K KHUHS GAWON WALEY BAHUT GARIB HEIN PLZ SIR OUNKEY KHILAF KHUSH ACTION LEIN.... PLZ SIR.

sir ,
i was booking my cylinder as on 23 oct 2009, first time and i got to time of delivery on 4th nov. 2009 but still the time i was not recieved my cylinder.
second time today i met to office where i take to reply that your booking was cancell and i am book to again today and get to delivery time on 17th nov. 2009.
please solve this matter as soon as.
regards
balveer singh
consumer no. 6109

dear sir,
Hum vashi , sector 26 se aapko yeh compliant de rahe ki hamare yahan bharat gas ki ek hi agency hen. Only in sector 29. Yeh agency hume time pe gas deliver nahi karti . pochhane par kahete hen ki humare pas sabko deneke liye stock nahi raheta. Magar hume malum he n ki yeh agency black e cycliender bech rahi hain. Ek to delivery ke 20 din tak booking nahi hoti aaur booking ke time par 7-8 din bolkar bhi delivery nahi hoti. Delivery to booking ke 20-25 din ke baad karte hen ,woh bhi 10-15 baar phone kane ke baad. Is liye hum chahte he ki hume proper services di jaye yaar phir yahan pe nayi agency chalu ki jaye. Maine khud 15 din pahle booking karvayi thi magar muje abhi tak gas nahi mila. Yahi nahi meri society me kitni ladies ne 22 din pahle booking karvayi thi magar unhe bhi gas nahi mila.hum joint family me rahte he to hame ek cyclinder jyada se jyada 25 din hi chalta hen.aur yeh agency to 40-45 din ke bad delivery karti hen. To hum aapse aasha rakhte he ki aap humari problem ka koi na koi solution jarur nikalenge. Thank you.
Yours faithfully.

HI

I got the gas connection with single cylinder around 3 yrs ago from BP dealer in Gultekdi-Pune area.
Sametime I also asked him for 2nd cylinder. till date the dealer is rejecting for 2nd cylinder stating reason as a company policy.
May i know what the policy of issuing 2 domestic cylinders.

what should i do to get the 2nd cylinder

regards

Pankaj shah

not recieved refill even after one month. i think the agent is selling in block market.


please guide me anyone for whome i have to complain regarding this. this problem should be solved. this is not only my problem it is of every one in the HASSAN (Karnataka.).

Hi,

I am a unsatisfied active customer of Deoria (Utter Pradesh). This is not only me but all your customer of Deoria who comes under Deoria Gas Services are very disappointed by the local rules. There are new rules conducted by Deoria Gas Services for domestic gas customer:
1. Minimum Home Delivery charge is Rs. 325-Rs. 350, while on we get a receipt of Rs. 294.50 (Reference: July 2009 receipt)
2. After 22 days of receiving delivery of a refilled Gas (Domestic), Customer valid for register his name for new home delivery voucher, after 10 Days from registration of name Customer become valid for booking of home delivery voucher. After getting this voucher Customer should wait for at list 10 days for launch a reminder complain for delay in delivery of gas, then again wait for 5 days and after that re launch the Complain and fallow further till either customer get the delivery with in 22 days from the date of booking or after 22 days booking become invalid. After that again fallow the above process. Also I want to mention here that for all the above procedure customer should physically present at Deoria Gas Services Office counter, customer can not use other medium like Phone, e-mail, sms etc. So it will take around 40 to 60 days to refill a domestic gas for whom who have taken connection of Double Cylinder.
Behind al this:
1. Refilled gas is available every day if customer wiling to pay Rs. 500- Rs. 700. One can take it Directly from Authorized Gas cylinder Delivery Boys of Deoria Gas Services.
2. You can see in city domestic gas widely and openly used for commercial purposes for example: at restaurants, at footpath fast food providers, for refilling small gas cylinders etc. Don’t know if any one use this in house commercial purposes.
Now I want to raise some question in front or customer relation officer that is it the way you are treating your customer?
Please help me this time my both cylinders are empty.


Your Poor Customer
Anchal Kumar Verma(Mo-[protected]) on behalf of Jagrup Prasad
H/N.-639/29,
W/N-15
Deoria (UP)- 274001

I have a gas connection with Sandhya gas service, Thiruvananthapuram. The agency is puts much delay in booking the gas and delivering it. Last time I booked for a cylinder on 26/10/2009 and on persistent follow up I am told that I will get a refill on 12/11/2009. They were reluctant to even accept the booking on the grounds that I was supplied with a refill a week before. They conveniently concealed the fact that I was supplied that refill after 20 days of my booking. Thia procedure is going on for a long time resulting in my hunting for refills among my friends and relatives to fill in the gap. My average usage is 25 days for a refill. Please help me out of this fix.

Suresh G

i have booked my cylender on 30th october
now im calling to agency for cylender status but no call attending allways same problem facing
agency phone no allways busy responce same problem facing last two days please tell me now what i should do
ageny name
DEEPA GAS SERVICE
I-63, WEST PATEL NAGAR, NEW DELHI-110008
TEL : 25885258,25886503

I have received an domestic LPG cylinder from M/s. Ramachandra Gas Agency, Point Care Street, Pondicherry on 02.11.2009. The gas inside the cylinder is leaking at the bottom wreckage. I lodged a complaint over phone to the said gas agency on 02.11.2009 at 6.00 pm, but they have not yet replace the cylinder so far. The cylinder is still leaking and I am very much afraid of it. Kindly do the needful at the earliest. Thanking you sir. sd/- Muthaiyan

Sir,
The Bharat gas agency, named Shreya gas agency, Mattam road, Changanasserri, Kottayam, Kerala (Phone:[protected],[protected] allows its customers to book cylinders only after 25 days of delivery of the previous one. They promise to deliver the cylinder within 15 days from the date of booking! Their phones would always be busy when the customers try to make a call. When a consumer makes a phone call after trying for long, the employees behave in a very rude and unpleasant way. I have bitter experience with them several times. The cylinder would actually reach my door steps after several days and continuous phone calls to the agency starting from the 15th day after the date of booking. It has been learnt from other consumers that this gas agency sell cylinders for more money, illegally. The amount which they charge for one cylinder refill to the consumers is Rs.350/-. For a new connection they charge Rs.4500/- (one cylinder deposit and stove - mandatory!). Kindly take necessary steps to stop the bad behaviour of the employees and see that the cylinders are delivered to the consumers in time.

I have transferred by domestic gas supply card (Indane) from Jorhat (Assam) to Kolkata. Since Bharatgas has a supply depot very close to my residence at Nilachal Complex, Narendrapur, I requested the Manager, Bharatgas Supplier, to transfer my connection from Indane to Bharatgas. I have been told that they will not do this.

Next, I requested them to provide me with a new connection. I was told that I shall have to pay Rs4,500/- for the purpose. I was told that this is the package which includes Gas Oven etc but since I already have Gasoven etc I told them that I require only the connection. I was then told that in such case, there is no guarantee as to when they would provide me new connection and it will be delayed indefinetly.

Please let me know what should I do now.

consumer no.17433
rajasekaran.E.M
yuvaraj gas agency didnt deliver gas cylinder even after 20 days of booking.so i request you to kindly take action.