Bharat Petroleum [BPCL] Complaints & Reviews

Ihad Booked for the refilling of LPG cylinder on dt. 23/09/09 but yet today on 24/090/09there is not any response and nobody ready talk to us from the distributor of M/s.upender gas service mauranipur-jhansi .dist-codeno-571866 mr.jai prakask

-I AM A CONSUMER OF YOUR MAMTA GAS SERVICE HIND NAGAR KANPUR ROAD LUCKNOW CONSUMER NO. MG - 6628
-I WENT TO AGENCY PERSONELY 0N 10/10/2009 BUT THEY REGISTERED ME FOR SMS BOOKING ON 5733 & GOT BOOKED FOR LPG REFILL ON 10/10/2009 THAT ME RS.2/
-ON 16/10/2009 I RECEIVED A MASSEGE FROM 57333 THAT LPG REFILL AGAINST BOOKING NO. 364621 HAS BEEN DELIVERED TO MY HOME
-BUT TILL TODAY 24/10/2009 IHAVE NOT RECEIVED LPG
-WHER HAS THE LPG BEEN DELIVERED?

Namaskar

Customer Number: XXXXX (not given for security reasons—will provide if called for verification by company)

(1) I had booked a cylinder on October 22 with Ajay Enterprises, Kothrud, with specific instructions to be delivered after 3 pm. On October 23, the delivery boy came and went at 12:30 pm. This has happened for the second time that our explicit instruction was not followed. My wife came home from work early at 1:30 pm to be well in time to take the delivery just in case the delivery boy came at 3 pm sharp. Please understand the inconvenience that we suffered because of this.

When I called the agency office, the lady telephone attendant was very rude and non-cooperative, and gave me wrong information.

(2) The lady telephone attendant said we will have to collect our cylinder from Ketan park. If we had time to do this, would we request delivery at home? Do you think we are free all day doing nothing?

(3) I asked the lady telephone attendant whether I could collect my cylinder from the agency office personally on Saturday (October 24) and she said we don’t give cylinders to people with two-cylinder membership. I know this is totally false and a white lie as I have personally picked up the cylinder from the agency office not less than three times.

(4) The lady telephone attendant was very rude and uncooperative during this entire conversation and kept repeating “We cannot do anything about this”.

o She said that we should opt for delivery on our holiday. So, does she think that if our cylinder
empties on Monday, we should wait till the next Saturday?
o She also audaciously said that since we have two cylinders, we should not have a problem! She
said that we should book again tomorrow Saturday October 24, in which case we will receive the
cylinder on Monday October 26—again a major inconvenience to come home early from work with
no guarantee that the delivery time instructions will be obeyed.

We need both cylinders at a time and it is very cumbersome and more importantly very dangerous to shift the only remaining cylinder between two different rooms.

(5) Since we needed the cylinder urgently, my wife finally reached the Ketan Park building. The shocking thing is that the cylinder delivery boys sit there all day. When asked “why didn’t you come in the afternoon”, one delivery boy replied “wahan ka round subaha mein than na” (the delivery round in your area was in the morning). Then what the hell is the use of giving instructions about the timing?

(6) On the top of this, the person asked for Diwali bakshis!!! I believe we are entitled to some kind of bakshis (meaning compensation) ourselves from the agency for making us run around for the cylinder and giving rude treatment.

(7) Price: First, although the price is Rupees 311 (310 point something rounded off), they routinely ask for Rupees 315. When my wife once refused to give the extra money, the delivery boy verbally misbehaved with her. We lodged a verbal complaint with the agency, but the demands for extra money continue. This is an even more serious issue to misbehave, although only verbally, with a lady. If this happens next time, we will be forced to lodge a complaint with the local Police authorities.

Secondly, if we take the delivery at the agency office ourselves, we are supposed to get some rebate on Rupees 311. The agency does not follow this too.


Thanks and regards,

- Mandar D Joshi

From,
Sujith C V
TC-28/2725
Near old GPO,
Trivandrum-695001
[protected]

Ref: Consumer No:14199
Sir,
I am a consumer of Bharat Petroleum Gas, the connection of which has been availed from the Sandhya Gas Agency, Thakaraparampu , Thiruvananthapuram.
It is understood from my dealer that the second cylinder for my connection has been sanctioned on priority basis. When I approached them for availing the same, it is insisted by the Sandhya Gas Authorities that the second cylinder will be provided only if I purchase a new Gas Stove from them.
Now I am having a gas stove in good condition and it is very difficult for me to spend a huge amount unnecessarily for purchasing a new gas stove.
I shall be thankful if your good self could kindly inform me whether I should purchase a new gas stove for getting the second cylinder. Otherwise, kindly direct m/s Sandhya Gas for providing the second cylinder immediately.
Thanking You and awaiting your speedy action in this regard.
Sujith C V

To
The Managing Director
Bharat Gas,
Faridabad

Dear Sir,
Sub : Undue delay in getting gas connection

I am requesting you to please give your kind attention towards my problem.Sir, my name is Manish Chauhan,recently i got transfered from Ahemdabad to Faridabad.I have been taking Bharat gas supply from DURGA GAS SERVICE,F/G/14, SURBHI PARK, VATVA ROAD,ISANPUR,AHEMDABAD-382443,with consumer No 21761, from last 2 years.On transfering I recieved transfer vouchers,Voucher No 3533521 from the above agency on 5/1/2009 for Faridabad.After coming to Faridabad I registered for my new connection in RAJ GAS SERVICE 29,INDIAN HARDWARE MARKET,HARDWARE CHOWK FARIDABAD, with Xerox copy as per their advice.In the meantime I misplaced my original vouchers,for which i complained in the SARAN POLICE STATION,DATED 12/03/2009.When i went to the Gas Agency with Xerox copy of my MISSING TRASFER VOUCHER and FIR COPY,Raj Gas Agency refused me for the issue of gas connection.On faridabad Gas Agency advice i went to Ahemdabad for the copy of duplicate transfer voucher,but even they didnot treat me properly and refused for issuing the duplicate papers.
I have got a family and I am suffering a lot without a Gas Connection from last 10 months.Kindly,put an end to my sufferings and hepl me out of this problem.

Dear Sir / Maam,

I am a bharat gas consumer in Bangalore and have been with madamme enterprises for more than five years.My consumer number is 26219.

Please refer to my complaint where I was given a feedback reference number 64798 dated 21/7/09.

I have once again placed my booking with Madamme Enterprises at Madivala on 15/10/09(booking reference # 7407) and till today 22/10/09, I have not received my refill.

As mentioned to you in my earlier complaint, this issue is not having any result. Will some senior person from your concerned department in Bangalore take some action?? When I enquire this with my neighbours who have take their connections from Indane, HP,etc., they inform me that they get their supplies within a period of one day from placing the order on the phone. So, why is Madamme Enterprises, each time delivering the cylinder after one week to ten days?? Do I have to call each time and remind them.

I request this issue be taken up very seriously as presently I am a very dis-satisfied customer with Madamme Enterprises. If required I can be contacted on any of the numbers mentioned below.

Hopefully, next month I will not have to write this similar complaint!!!

Sincerely,

Zubin Poonawala
Tel :[protected] / Mob : [protected]

Sir, i'm sivasankaran, I was got LPG connection from Sathya Bharat gas agency, Karaikal, pondicherry state since 2004. Two years before chitra Bharat Gas Services, take over some customers ( including me) to their distribution limit. My residential address is 1/117, west street, arunmozhidevan, tamilnadu that is located 5 km from the west side of karaikal town and 3 km from the west side of Sathya gas ware house. in our village contains more than 40 LPG connections. From the month of july 2009, the sathya gas staff's and the distributors are not giving cylindars to us. they told that they are not giving cyliders to tamilnadu peoples. In tamilnadu area, the nearest LPG distributor located in nannilam, that is locatted around 25Km from our village. so that is impossible to get cylinders from tamilnadu. we are eagarly waiting to get LPG cylinder. pl take nessesary action to help our peoples

Sir,

I own Bharat Gas consumer LPG connection with following details:

Consumer No - 10192
Distributor - Ani Gas, Kannur

The above distributor, Ani Gas, Kannur is not delivering LPG Gas cylinder even after successful booking before 1 month. The agency is not responding to customer calls properly and making delay for the delivery of cylinder on a regular basis for the last few months.

It is realized that many customer like me are also facing the same problem with Ani Gas, as they are putting many common people like me in trouble by not delivering the services on time.

I request your honour to take necessary action to address the above compliant on priority.

Regards

Pushpalatha AV
Consumer No - 10192
Ram Nivas, Mayyil PO
Kannur, 670602

This is with regards my card number [protected]
Customer id CU[protected]
I had redeemed 128,104 points on 28th june 2009 at gurunanak automobiles for 4 vouchers of wills lifestyle . till date I havnt received the same and its been around 4 months now.
I have tried calling the helpline number but they seem to be of no use in their conversation
Pls find details of the conversation till date

Ref...

Dear Sir,
My name is Pawan Kumar Singh. I have taken connection couple of week ago. Agency gave me some kitchen stuff with connection. I asked him, why these stuffs are giving with connection, they told me that these are given by company (Bharat Petroleum Gas). So I am giving to you.

1- So I want to know that, is Bharat Gas selling kitchen stuffs (like rice, sugar, refine oil, tea) with connection?
if it is not. then please do some needful steps.
2- is gas stove() necessary and compulsory to take with connection?

I got Rs 4100 items with connection from the agency.

Thanks With Regards,
Pawan Singh,
Noida sector-12,
+91-[protected]

Gas Agency= (Bahugura Gas Agency) sector-22, Noida.

Hello Sir,
I have Bharath gas connection in Bangaru Sai Enterprises(CC No:661819), Kukatpally, Hyderabad. From last four to five times they are delivering gas cylinders very late. During Booking time they are telling us it'll be delivered in 7 days. But they are taking around 10 to 15 days in delivering.
This month its already 14th day and i went to their Distributors office on 19.10.2009. They told me that they will deliver same day by EOD. But didn't delivered. Today(20.10.2009) i again went to their office and got same answer. This time i have taken the mobile number([protected]) of delivery boy and keep calling him from 11 AM. Each time he is saying he is now in the next lane and deliver with in 1 hr and now its 5 PM. both Distributors phone and delivery boys phone is not working.
Its such a pain to us to get the cylinder delivered each time we booked. Please kindly take necessary actions with this gas Distributor.

Dear
i have a double bharath gas cylinders our distributor Anmool Gas agency kamalanagar Area
i request to you do the needfull of this problem because i have booked for cylinder on 08/10/2009 but still i have not recived the cylinder and also that bleady peoples are not recieved the phone it always says youngage i will try above 200 calls from 5 days .They are supply the cylindres to hotel very needly because of extra price .So once again i request you
please take action for this problem

thanks & regards
sathish
[protected]

I, Smt Prachi raut consumer of Bharat LPG bearing cons. No. 49520 of Anita Gas Service. Agency No. 3056467 (ph no[protected]Virar (west). I has booked a cylinder as on 7 Oct (booking No 6062) however till today (20 Oct) the cylinder has not been delivered to my home. I has called so many times but they refuse to answer. I am facing very poor response every time.. Each & every time when I booked a cylinder I have very bad experience with Anita Gas..

I am one of the unfortunate customers of Bharat gas with a Single Cylinder connection. Unfortunately & unexpectedly, we ran out of fuel on Sunday and I raised a request on Monday (12-OCT-2009) morning looking for the refilled gas cylinder and the agent promised delivery with a grace(waiting) period of 5 days. Being a single cylinder holder, I managed these five days with the tough alternative (kerosene stove). Now that Diwali is nearing, we are in desperate need of fuel (gas) and when we checked with the agent, he gives lame excuses.

His excuse was that the truck driver have gone on Diwali vacation and so the load hasn't yet come. Drivers will be back after Diwali and the delivery will happen only POST-DIWALI.

This is atrocious and totally unacceptable after FIVE days of WAIT. :(

Will there be any action taken on such poor service providers?

I ANAND choudarapu having a lpg connection with bharat gas distributor at Karimnagar distributor code. 661865 and Name M/s. Nirmala Gas agencies. For replacement of Regulator the distributor is asked me Rs.300/-. When I asked for bill the concerned branch people is denied to give bill and they have given wrong information. When I contacted Mr. Kishore who is the customercare employee of bharat gas agency resided at warangal he told me...

TO,

The Bharat Gas Agency
New Delhi
14/10/2009

Sir,

Most humblly and respectfully , I would like to say that I am facing problem of booking bharat gas , but old phone no in not any conformation for booking. I know that your Bharat Gas started the new booking service or SMS Service in these days. So I want to new booking phone no or SMS Service no.Now time i couldnot book the gas or sylender for home.

I requested to you, please send me a Bharat Gas booking phone no or SMS service no immediately. I am great oblige to you.

Thanking you

Yours Truly

Name - Pankaj Kumar Mandal

Very very bad & worst experience in life time so far....

I reside in Bangalore and i shifted my house from Madiwala to Cubbonpet which is inside the city limit of b'lore. I got connection from Madam Agency in Madiwala and since they dont suppy to my new area, i asked for a trasfer of my connection from Madiwala to Rajaji Nagar branch.
First when i approached Madam Agency they told, they dont have form's and asked me come later and i found there a gentleman fightiing /shouting inside the office for same transfer related issue. I didnt understand the reason for that fight at that time and i realised the same when i called them up later to ask whether the form has come. I got the same answer (No form's come later) thru phone again. Even after that a week later i called up and the moment they received the call and hear's that its a transfer related call, the response you will get is "No form's come next week" and i was screwedup very badly and i shouted over phone and after that they told they will call me once the form come's. And i didnt get any call till next week then i went directly. They told it will be done and made me to wait for 20 mins and told that everything is ready Sir, but our Manager was not there to sign and they told it will be couriered to my address on next working day. I was little bit angry with that reply but still i controlled and said okie for that. But now its almost 15 days over, after i was told that it will be couriered and still i havent got it. If i call they will tell we will do tom sir.

I will tell onething, none of the Madam agency staff's are interested in Servicing the customers. The moment they get a call for transfer's they will tell "No form come next week". I dont understnd the logic or reason behind this, whether its really true or they just bluffing something. If that case is really true also, am very much surprised how come the form's will get exhausted in the 2nd or 3rd day itself and how they manage themselves to serve the consumer's. I dont know whether i will get a response for this, but still posting this complaint...

My consumer No. is 23479 under Kanchanjunga Gas Srvice,Pradhan Nagar,SILIGURI,Darjeeling,WB.

Its heart rending to recall that 10 yrs back I had to get the connection under provision of Tatkal expending extra Rs.4600/- which was a significant amount that time .(Ref: SV No.159015 dated-16.12.99 The then Consumer No. being B-1742 under M/S CHIRAAG,Siliguri).

The quality of service catered by Kanchanjunga Gas Srvice is totally disappointing.

On the cover of the Book they gave two Numbers:
REFILL BOOKING:[protected]
OFFICE: 2517526 (I.V.R.S);
The first one is either always BUSY or is not picked up at all even after a long ring.
Second one is Out of Service.

Again,in the Office they displayed a BSNL Mobile No.[protected] which is no longer a valid No.

In the instant case, I booked my LPG on 16.09.09 and did not yet get it and failing to communicate them I had to purchase a small cylinder worth Rs.180/-
Is one month not enough for supplying a lone domestic cylinder?

The Godown beside THE RIVER PANCHANOI should be kept under strong vigil as the story of one of the carriers namely Sadananda Roy who at the time of scarcity delivers Gas irrespective of date of booking for Rs.500/- leads to confusion( I can't produce proof because I am not authorized to conduct an inquiry ,neither I have such spare time). And many people now-a-days are praising HP when the issue of regularity and longivity come up.

PLEASE LOOK INTO THE MATTER WITH CARE AND SYMPATHY IN THE INTEREST OF PUBLIC SERVICE AND SAVE INDANE FROM MASS REVOLT AND PROTEST OF THE CONSUMERS.

Now lets wait and see how longer it takes to get my Cylinder booked on 16.09.09.

Regards,

I M SATISH KAPOOR FRM MORADABAD HAVING BHARAT GAS LPG CONNECTION NUMBER 31019 FRM AGENCY NAME BRISTO GAS AGENCY WHOSE CONTACT NUMBER IS[protected]

THEY NEVER GIVE CLINDER DELIVERY AT HOME ALWAYS WE HAVE TO GO HERE AND THERE OR IN AGENCY GODOWN AND HAVE TO RUSH WITH THE DELIVERY MAN FOR LPG GAS .

NOW I HAVE MY BOOKING FROM LAST 13 DAYS BOOKED ON 01/10/2009 BUT THEY HAVE NOT DELIVERED TILL NOW 13 DAYS PASSED NOW AND ALSO GIVEN THEM THREE TIMES REMINDER BUT THEY DIDN'T BOTHER . THIS AGENCY USED TO BLACK THEIR CYLINDERS MOSTLY WHICH I HAVE LISTEN.

EVERY CONSUMER CONNECTED TO THIS AGENCY IS FACING THE PROBLE LIKE ME BUT GENERALLY COSUMERS GO TO AGENCY GODOWN AND TOOK CYLINDERS FROM THERE AS THEY NEVER DELIVER AT HOME.

BUT I DONT HAVE SO MUCH OF TIME AS I M VERY BUSY IN MY STRUGGLE LIFE.NOW U TELL US WHAT SHOULD I DO. HOW MY PROBLEM CAN BE SOLVED.

AND IMMEDIATE REPLY ME PLZ TILL WHEN THIS MINE CYLINDER WILL BE DELIVER.

THANX

SATISH KAPOOR
55 AGDARSH NAGAR
IDDGAH ROAD
MORADABAD
[protected]
[protected]@yahoo.co.in

DEAR SIR,
THE BHARAT GAS CLAIMS TO DELIVER THE GAS-CYLINDER TO ITS CONSUMER WITHIN 24 HOURS OF BOOKING.
HERE,WE HAD BOOKED OUR CYLINDER FOR HOME-DELIVERY
ON 22/09/2009 AT SRNO.003 & 004 against Gas Conection no: 8850 & 8851 from Saraswati Gas, Yamunanagar, Haryana
THE DELIVERY HAS NOT TAKEN PLACE DESPITE OUR DAILY
REMINDERS TILL TODAY i.e. 12/10/2009