Bharat Petroleum [BPCL] Complaints & Reviews

I am the resident of Mulund (W), we are getting the gas cylinders from Jai Bhavani Gas Agency situated at Mulund (W). My father has booked gas cylinder with this agency and they have committed him to provide the same by Monday i.e., on 17th August 2009, since we have not received the cylinder till today i.e., on Tuesday. I spoke to this agency to provide us the cylinder. I had the conversation with Mr. Sandeep Dwivedi who is working in Jai Bhavani Gas Agency. When I told him that the commitment was given of 17th August and still now we have not received the gas cylinder he started answering very arrogantly. He said that we are giving commitments to so many people and we can not keep on fulfilling such commitments. Infact he had asked me talk to some Mr. Kedarnath Dubey (unknown to me) and ask him to know who is he i.e., Mr. Sandeep Dwivedi. His language was – “Kedarnath Dubey ko phone kar ke pucho main kaun hu toh tumhe pata chalega”.

It means that the common people like us should face such gunda type people in order to fulfill our basic requirements.

Respected Sir/Madam,

I, Seethalakshmi Naskar, the regular consumer (Consumer No.:42440) of Bharat Gas Cylinder for domestic purpose from ARIHANT GAS AGENCY, SR.NO. 24-1/B/2, Kondhwa Budruk, Somji Bus Stop, Pune-48, Phone No.:[protected].

We would like to bring to your notice the following issues, which are being faced every time:

1. This dealer always takes at least 10 days from the date of booking to supply the Gas Cylinder; whereas Bharat Gas commits to deliver gas cylinder with in 48 Hrs.
2. Telephone nos.[protected]/26330344/[protected] are most of the time not reachable and even after reaching with great difficulties the response is really very poor. They do not even listen to the consumer's request properly. Telephonic follow ups are just not possible.
3. Whilst visiting them personally for follow up, they just do not bother to listen to the consumer and even the staff members misbehave with consumers.

I have personally visited one of you head offices and it has been displayed that " Customer is God"; I think here we have been treated like Dogs.

As per rules, it seems there should be a gap of 21 days between the two consecutive bookings and this people take 10 -15 days for delivering the cylinder every time. So we are suffering for this poor arrangement/management of delivery system from this particular dealer.


We have tried our best to give you some of the important feedbacks and hope that it will be rectified on war footing basis.

We now request you to give your action plan to resolve these issues and it will also be appreciated if you let us know your inability to resolve the same; so that we can proceed further...

Looking forward to hear from you soon.

With respectful regards,

Seethalakshmi Naskar,
Contact No.: [protected],

Adds: Flat No.:12, F-Block, Kalpataru Apats., 2129, New Modikhana Road, Camp, Pune-1. Land Mark: Near Pool Gate Market.

Dear sir.
I belonge to sri ganganagar & my my vehicle no is RJ 13 CA 2992,
Dear sir it was 14 aug 2009 when we was at jaipur & my car need refuling.Then i take my car on bpcl coco on sehkar marg, jaipur. I ask to sales man for top up my car's tank with normel diesel but he denie me.After reqeting he show me other unit.Then i take my car on that unit but nobody came there to refule my car.After 15 mins i ask them again to fule but they ignore me. Then i demand for sales officer number.They give me this number..([protected]). I make a call on this number but nobody pic my phone.After all of this i decide to comlain on online desk..Plese sir do something for me & for all customer...I hope you do ur best.

Thank you
Jaideep singh

TO.

Bharat Gas Company
Mumbai Thane Division,
Rspected Sir,
I am the consumer of your Domestic gas connection in Dombivli-west (Thane-Maharastra)
My consumer no. is 14542, Here I want to make a complaint about the following distributor from whom I
have to book cylinder's --- JAGANNATH GAS CO. Near Samrat Hotel, pandit din dayal road,
Dombivli-west. Phone No.[protected]. I am fade up with the delayed supply of cylider's even after 15 to 20 day's after booking .This condition is from Last 5 to 6 Month's cosecutively . I don't think this distributor is useful enough for domestic customer like us. Please verify the same and take a Legal Action...

I am holding LPG gas connection for my home since 4 years, My agency name is: Munusamy agencies in Velacherry. My name is Illayaraja i got the hand book in the name of Illayaraja but i am getting refill bills in the name Iyyappan, even after inform numerous times there was no action from agency side. Last 4 years i am trying to resolve this issue but could not.Since Gas bills in the different name i could not able to produce anybody in terms of residence proof and so on

Name:Illayaraja.M
Consumer ID:21864

the performance of the agency is too poor. the delivery is not done infact even after 20 of booking.
and we need to get our cylinder from him after going to his agency and we need to even pay him before getting the cylinder gas. After complaining to agency holder no. of times no active steps were taken. the condition is so poor that in the market few gas mafias are existing and they are creating a mess and selling the cylinder at very high rates up to 600 per cylinder .

hope fully you will take some proper action towards this problem.
please keep the name confidential.

yours faithfully.

DEAR SIR

I USUALLY TRY ON TELEPHONE TO BOOK THE GAS CYLINDER. BUT THE OPERATORS OF RAVINDER GAS, SARABHA NAGAR, LUDHIANA PUNJAB ARE NOT ATTENDED THE TELEPHONE OR DISCONNECT THE PHONE WITHOUT LISTENING OUR VOICE.

WHEN I WENT TO THE DEALER OFFICE SITUATED AT SARABHA NAGAR ON 14.08.2009 AT ABOUT 11 AM ATTENDANT SAID TO ME THAT THE THERE IS NO BOOKING TODAY WE ARE CLOSING OUR OFFICE. I ASKED TO THE ATTENDANT THERE IS NO NOTICE BOARD. HE REPLIED I ASKED THAT WE ARE CLOSING OUR OFFICE. PLEASE GO BACK. I ASKED FOR COMPLAINT BOOK SHE ALSO REFUSED TO GIVE ME THE COMPLAINT BOOK. I ASKED FOR WHERE IS THE DEALER/MALIK OF THE GAS AGENCY SHE THERE IS NO MORE STAFF.

IT IS THERE FORE REQUESTED THAT ON LINE BOOKING SHOULD BE STARTED FOR THE CONVENIENT OF THE CUSTOMERS.

THANKS AND WITH REGARDS

SUBHASH NAMDEV
ADVOCATE
J-558/64, BRS NAGAR, LUDHIANA PB INDIA
+[protected]
CONSUMER NO. 16999

dear all,

i am having a connection of bpcl lpg consumer no - 98641, facing the problem of delay in delivery 7 to 8 days, while calling to the agency everytime get the feedback of shortage of stock.
if agency facing the shortage of stock, then how they can easily supply for black connection, this state the clear indication that shortage is only for genuine connection customer and not for black connection.

BPCL COMMERCIAL STAFF PLS TAKE THE NECESSARY ACTION AGAINST THE AGENCY SITUATED AND DISTRIBUTION IN VASAI(MUMBAI) - DEOTALAV.

Dear Sir,

I have recently shifted to prabhadevi from virar and have also transferred my Bharat gas connection to the prabhadevi bharat gas distributor whose name and contact numbers are as under:

SHREE DATTA GAS AGENCY
BHARAT GAS DISTRIBUTORS
SHOP NO. 18, MANTRI CORNER C, H.S. LTD.,
SAYANI RD., PRABHADEVI, MUMBAI - 400 025
PHONE: 2432 7974/76, 24332046

I have made a request for gas cylinder around 12 days back. Till date the gas cylinder is not delivered to me. I have made repeated calls and requested them again and again to deliver me the gas on the days when i am available at home. One day they have come to deliver but i was not at home. After that I have made them more than 20-30 calls to deliver me the cylinder, when i was at home.But even after promising me of delivering they have not sent the cylinder.

Initially when i called them for cylinder they told me that I should inform them in the morning about my availability at home and they will deliver the gas at that time. since last three days i am calling them and yesterday and today I took an off from office to take the delivery of the cylinder but they have not bothered to send me the cylinder. Every day morning to evening i am calling them and asking them to deliver the gas cylinder but they are not bothered to deliver it. Now tomorrow is 15th august a holiday and day after is sunday. From monday I will again start going to my job and again there will be a problem to receive the gas... that means that I will have to take a off from office or to leave the job to get the cylinder and even if i take a off there will be no surety that I will receive the cylinder. what type of service bharat gas is providing I am unable to understand. They are delaying to deliver such a necessary item without which a whole household comes to a stand still. They are harrasing me like anything no body is ready to listen anything. Their employee are the worst employee i have spoken to ever. They asked me to stay at home to take the delivery and even after i took a leave from office and was at home to take delivery, they have not sent me the Gas cylinder.

Now I am left with no option, except filing a complaint against these people. I hope there is someone who can take some strict action against these people and tell me a solution how i will get my gas cylinder delivered? Please someone help me. I cant take leave from office again and again and sit at home to take the delivery of gas.


Thanks and regards

Sir,

With the above respected topic, I Hoshiar Singh (Mob. No. [protected]), would like to file a complaint to you that I got the L.P.G. gas cylinder from the agency dated 22nd July with 3.3 kg lesser gas from the gas cylinder of standard 15.5Kg.

Our agent named as Sudhir (Mob. No. [protected]) motivated us as not to file complaint to you and take the amount of the gas which is empted from our gas cylinder i.e. cost of 3.3 kg of L.P.G. I also filed the complaint with the dealer 24 days ago but the dealer doesn’t take any action regarding our complaint.

Kindly, filed my complaint with you so I am able to get a new gas cylinder (i.e.15.5 kg) from the agency by replacing old one and take the legal action against our agent and our dealer.

Thanking you,

Yours’ Faithfully,

Consumer No. 7465
Hoshiar Singh
House No.-485
Near Yadav Choupal
Kapashera
New Delhi 110037
Bharat Petroleum

Dealer’s Address:

Code No. 581827
Shyamji Enterprises
Vasant Kunj
New Delhi 110070

hello sir, i am ur customer and my consumer number is -4014. now a days they wont deliver the gas properly. when i call to them for booking they told that only after 21 days they are booking but for others they booked with in 15 days. i dont know the reason sir . i am having ration card also. i also complaint this through letter but they dont take it has serious. it is very difficult to me to get a cylinder sir.even they get the money from us for door delivery but they dont delivered properly... "PLEASE TAKE ACTION IMMEDIATELY "

THANKYOU
yours faithfully,
subramani.

I filled up petrol worth Rs 500 at the above retail BPCL petrol pump on 9th August, 2009 at 4:30 pm.
I checked the indicator on the pump and it showed Rs 507 and 10.5 litres. As I drove away I thought that my petrol tank indicator showed less than what it should be for 10 litres but I didnt pursue it. Today when I had driven for hardly 40 kms my tank was empty.
Normally my wagon R car gives a mileage of 12 - 14 kms in city so it should have run for at least 140 kms.

Now I am convinced that the pump is faulty and I was given less petrol than what I paid for.

I got transferred from Ahemdabad to ujjain; i have come across many distributors in past; but i think worst LPG distributor is Gas Centre, Ujjain; late refill delivery, imposing other products to purchase, bad behaviour of staff are some e.g. I think Bharatgas company should take some action against Gas Centre, Ujjain.

Dear Sir,

I, Lav Kumar Chaturvedi, residing at bhayandar (E), Thane-401105, am in urgent need of new gas connection for my domestic use.

In this regard, I personally visited at Tirupathy Gas Service C/o BPCL at bhayandar (E) and requested Mr. J. S. Vaithy, Prop of Tirupathy Gas Service to allot me a new gas connection for my domestic use.

I have been told by him to pay Rs. 4, 500/- towards the new gas connection including the cost of 1 burner and 1 gas cylinder, regulator, pipe etc.

I informed him that I do not require the burner as I have already purchased the same from market and he may inspect the same. I am ready to pay the inspection charges, but he has refused to do the same and said that if you want a new connection then you have to purchase the burner.

I again informed him about the rules of BPCL as provided by the company that "it is not mandatory for you to buy your hotplate from the Distributor." On that he got angry and shouted on me that you go and do whatever you want, new connection will not be allotted to you without burner, this is my rule and he instructed all his employees not to allot me a connection without his approval.

Due to this misbehavior of Mr. Vaithy I haven't been allotted a gas connection till date and am still facing the problem.

Hence I request you to do the needful against Mr. Vaithy and help me to get a new gas connection.

Thanks & Regards,

Mr. L. K. Chaturvedi.
+[protected].
mail - [protected]@rediffmail.com

dear sir,
i have complained to bharat gas but till date no response is given to me.


S B Tripathi

Mob-[protected]

----- Forwarded Message ----
From: Surya Bhushan Tripathi <[protected]@yahoo.co.in>
To: z_infobharatgas <[protected]@bharatpetroleum.in>
Sent: Tuesday, 4 August, 2009 6:06:09 PM
Subject: Re: Re-Reminding the burning issue regarding the supply the cylinder


Dear Sir,
Still This matter is pending.i do not know that why r u not taking any action regarding this burning issue but sir, one things which i would like to clear u that i[censored] r unable to solve this problem, I will take all the matter on higher authority atleast patroleum ministry .Still i was not intrested to brought all the matter on higher level but seeing ur worthless activity is encourage me towards it.
Thanx & Regard
S B TRIPATHI
VILL-KOTUPUR
POST-BASKHARI
DISTT-AMBEDKAR NAGAR 224129
MOB-[protected]





[protected][protected][protected][protected]
From: Surya Bhushan Tripathi <[protected]@yahoo.co.in>
To:r z_infobharatgas <[protected]@bharatpetroleum.in>
Sent: Friday, 31 July, 2009 9:31:41 PM
Subject: Re: Re-Reminding the burning issue regarding the supply the cylinder


Dear Sir,
i would like to tell u that this is not my personal problem regarding the supply of cylinder.this matter is related the publicly problem which i would like to tell u clearly .Inspite of this u r not taking any action regarding this issue while i have several mailed u.
So Plz do the needful support and solve this problems as quick as possible.

THANKS & REGARDS
S B TRIPATHI
VILL-KOTUPUR
POST-BASKHARI
DISTT-AMBEDKAR NAGAR 224129
MOB-[protected]


[protected][protected][protected][protected]
From: Surya Bhushan Tripathi <[protected]@yahoo.co.in>
To: z_infobharatgas <[protected]@bharatpetroleum.in>
Sent: Monday, 27 July, 2009 4:14:12 PM
Subject: Re: Re-Reminding the burning issue regarding the supply the cylinder


Dear Sir,
Today, I have received a call mob no [protected] regarding the supply the cylinder at BASKHARI. he said to me that i m unable to solve ur problem due to absence of security which should had been provided by the DM Ambedkar Nagar Which is pending right now.Sir if there is the problem of security so why the Kapoor Agency is supplying the cylinder at Bariyawan while There is also the problem of security like BASKHARI.Sir this matter is very crucial regarding the public interest.So Plz do the needful

THANKS & REGARDS
S B TRIPATHI
VILL-KOTUPUR
POST-BASKHARI
DISTT-AMBEDKAR NAGAR 224129
MOB-[protected]




[protected][protected][protected][protected]
From: Surya Bhushan Tripathi <[protected]@yahoo.co.in>
To: z_infobharatgas <[protected]@bharatpetroleum.in>
Sent: Saturday, 25 July, 2009 9:26:14 PM
Subject: Re-Reminding the burning issue regarding the supply the cylinder


DEAR SIR,
STILL THIS MATTER IS PENDING PLZ DO THE NEEDFUL IN THE INTEREST OF CUSTOMER


THANKS & REGARDS
S B TRIPATHI
VILL-KOTUPUR
POST-BASKHARI
DISTT-AMBEDKAR NAGAR 224129
MOB-[protected]




[protected][protected][protected][protected]
From: z_infobharatgas <[protected]@bharatpetroleum.in>
To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Sent: Tuesday, 21 July, 2009 2:24:14 PM
Subject: B- N SULTANPUR KAPOOR GAS RE: Feedback Reference No:64742


Dear Sir,



We are in receipt of your feedback.



We are forwarding a copy of your mail to our territory at Sultanpur, and requesting them to look into the matter and assist



Regards,



`e-bharatgas’ team





-----Original Message-----
From: [protected]@yahoo.co.in [mailto:[protected]@yahoo.co.in]
Sent: Monday, July 20, 2009 8:47 PM
To: z_infobharatgas
Subject: Feedback Reference No:64742



Feedback by UnRegistered user:

Feedback:
Sir, We mailed you regarding the misbehaviou of owner of Kapoor Gas Agency Tanda distt. Ambedkar Nagar (UP) for non supply of gas cylinder to the resident of nearby areas of town Baskhari distt. Ambedkar Nagar (UP).. But no action has been taken so far and the owner of Kappor Gas Agency has been supplying the cylinder arbitrarily. Sir, I would like to inform you that we have been taking LPG cylinder from Kapur Gas Agendy, Tanda, Ambedkar Nagar, (UP) for the last 10 years. The agency has been supplying the cylinder regularly to us at our nearby point. But nowdays, the owner of Agency has denied the supply og Gas cylinder to all o[censored]s without any reason. We are ready to take the cylinder from his godown but he is not ready causing serious problem to all the consumers. We are totally dependent on lpg cylinder and no other source of fuel is available to us. The agency owner is acting arbitrarily and looking only self interest. I, thereofore, request to kindly look into the matter and direct the concerned agency owner to supply the cylinder regularly as was done earlier. This agency belongs to Bharat Gas. Thank you. with hope from Ss.B. Tripathi, r/o Village-Kotupur, PO-Baskhari, Distt. Ambedkar Nagar (UP)

Other Details:

Name:
S B TRIPATHI

Feedback ref no.:
64742

Phone no.:
[protected]

Address:
vill-kotupur Post-Baskhari Distt-Ambedkar Nager Pincode-224129

City:
Faizabad

State:
Uttar Pradesh

Email ID o[censored]nregistered Customer :
[protected]@yahoo.co.in

Feedbacktype :
Complaint

I have got a connection of Bharat Gas in Mira Road (East) Thane, Maharastra Agency name is Devmogra Gas their contact nos. provided to us is :
[protected]
28109687
28121799
These nos. are never picked up for Gas booking . Don't know to whom complain about this agency.
Pl. advise where to approach .

Regards,
Rajesh

I had registered to apply for second gas cylinder connection 2 years back.The registration was done at Tejaswini Gas service, Sinhagad Rd. I had visited their office several times for second gas connection enquiry. Everytime I get a common reply "Second gas connection has not yet been started due to shortage". This is hapening since last 2 yrs. Its very difficult to manage without second gas connection.

To
The Incharge
M/s. Bharat Gas Ltd.,

sir,

Sub : Non transfer of Gas connection from Sangareddy to Nandigama Reg

Ref : My S.C No.

Due to my personnel i have shifted my family from Sangareddy(Medak Dist A.P) to Nandigama (Krishna dist, A.P), I have handed over my two cylinders, Regulator and Original documents to M/s. Uttam Gas at Sangareddy after completion of 10 months also and i have visited twice personally in Zaheerabad they says that documents was misplaced with in couple days we will send to you by courier. Initially sangareddy people has done somemalpractice due to that Zaheerabad Uttam Gas people has incharge for Sangareddy, when I contacted sangareddy people they have to clear your consignment like that. Both are doing the same not giving any reply. Yes we have received your cylinders and documents but misplaced our end. we will do we will do. The same was complained earlier (before 2 months through on line i have not received any reply from your end.


I am suffering a lot.

Please look in to matter and justice my case.


Thanking you
Yours faithfully,

Basavapurnaiah.k

On the evening of 31/07/09 around 9:30 pm I happened to be at Sai Services Petrol Pump, Plot No 1, Gururaj Co-Op. Hsg.Soc. Paud Road, Kothrud, Pune-411029. I had demanded to the attendant to fill petrol in my Santro Car of Rs 500. But wile refulling the petrol stock with him had finished and petrol of qty. 7.40 Ltr of Rs 359.42 was filled. After starting my car I noticed that the fuel indicator hasn't moved and is near zero. I argued with the attendant but in vain. This is the second instance with me at this same petrol pump of filling of less fuel than charged.

DEAR SIR IN MY AREA ONE NEW GAS AGENCEY WANTED PLEASE GIVE FULL DETAILS IN THIS AGENCEY AND HOW MUCH COST .I AM UNEMPLEY I AM STUDED DEPLOMA IN ELECTRONICS
IN MY AREA GAS IS VERY TITE POSITION MY AREA IS PRAKASAM (D.T) MEDARAMETLA (VILL) KORISAPADU (M.D) IN ANDHR PREDESH . ALLREDEY ONE AGENCEY WAS PROVIDED IN ADDANKI IT IS DISTANCE 10 K.M OF MEDARAMETLA. IT IS BHARAT GAS AGENCY THIS AGENCY GAS LORRY'S ARE COME IN 15 DAYS ONCE ON MOUNTH PLEASE GIVE FULL DETAILS ON THIS MY E-MAIL ID IS [protected]@gmail.com