Bharat Petroleum [BPCL] Complaints & Reviews

Dear Sir,
I have booked Bharat Gas( Consumer No: 47231 ) last month about 12th April 2009 but till date i have not recd Cylinder as i am talking daily to the dealer and daily they are saying that today they will delivered gas.They are also not picking the phone also even i have to try 2/3 hours to make a call.Kindly suggest what should i do.

Dear Sir/Madam

I am Raghwendra P. Singh, My residential address is House No.89, Sarsawati Vihar, Chhakarpur, Gurgaon, Harayana, i had applied for new connection with all required document from Shanti Gas Service, Gurgaon & when they send their verification officer to my house that time i am using Gas cylender of my House owner & my house owner had help me for some time & same cylender was seen by verficatio officer (Mr. Rakesh) & he is saying no you will not get new connection because you are using gas cylender then i told him this cylender i borrow from my house owner & he will taken back by him, then he says ok if you want new connection then you have to give some extra money to me then only you got the new connection then i told him i am not going to give you any money then he says i will see how can u got the new connection then very next day i go to shanti gas service & i spoke to owner about same, he is saying no you will not get connection.

I want to know is this correct if i will give extra money to verification officer if not then how can i will get the connection, who will give me the connection & how?


Please help me i am realy very disturbe due to this & hoping that i got support from your sied.

Thanks & Regards
Raghwendra P. Singh
[protected]

Dear Sir/Madam

I am Raghwendra pratap Singh my residential address is House No.89, Sarsawati Vihar, Chhakarpur, Harayana, i had make the booking for new connection & i had submitted all the required document to Shanti Gas service after 12 days he send a person for verification, that time a borrow a gas cylender from my house owner & he is giving me that because i don't have the gas cylender, the same thing i told to that guy, he is saying no u have the cylender in kitchen then we don't give you the new connection then again i request him that this is not my i am borrow from my House owner for some time, he is saying then ok u have to take stove with cylender & you have to pay extra money to me that is a part from cylender & stove cost then i refuse to give tha extra amount & told he to go from here then i go to shanti gas service & spoke to owner he is saying i am not going to give you connection, why you told my person to go from your house then i told him i am going to comlain about you to company he is saying go & tell whom you want to tell no body will do anything of my.

Kindly help me in this regard & guied me that how can i will get connection because shanti Gas Service is not going to listen me any more.

I am looking for your quick action regarding the same & hope i will get justice from company

Thanks & Regards
Raghwendra P. Singh
[protected]

Non supply of LPG
Sir
I am a consumer of M/S Bharat Gas Corporation Ltd. since 23/5/1993. M/s Mamata Gas Agency, Hindnagar, Lucknow was the agency supplying LPG cylinder (consumer no. MG 3911) to me. In April 2009, I have informed by the agency that my gas connection has been shifted to M/S Joyti Gas Agency, Station Road, Lucknow. I approached the the said agency and they enrolled me on 13th April 2009 (Consumer No. JG 29271).

I booked for a refill gas cylinder on 26th April 2009. Since then, 17 days have past (10th May, 2009), and on every enquiry the agency is promising to supply the gas in a day or two, but supply is not coming. Repeated requests have fallen in deaf ear. In this supply situation, the exiting cylinder has also ran out of gas. Thus, cooking has stopped in my kitchen. This is an essential commodity and it is not available on open market.
At the first instance I request you to ensure and restore the gas supply to me immediately.

From the attitude of the personnel manning M/s Joyti Gas Service, it appears that BPCL is no longer interested to supply gas to a consumer of 12 years standing. If BPCL is not a position to supply the gas to my residence (E2, Ikshupuri colony, Jail Road, Lucknow) kindly transfer my papers to the Indian Oil Corporation (M/s Auronoday Gas Agencies, Sadar, Lucknow or R.D. Gas Agencies, Banglabazar, Lucknow).

Dr. S. K. Duttamajumder
E2, Ikshupuri Colony
Jail Road
Lucknow - 226 002.

my consumer no. 7607. i m customer of your DADRI (gautam budhh nagar) u.p branch. my first complaint is that the new connection rate is very high ( rs7500) why ?. second is that if i purchase a new connection without cylinder (only pass book), two cylinder is already update on new connection but i not recieved it. third complaint is that tea packet, gas pipe, lighter, chullah, rice, cloth press, touster etc are given on new connection without any demand by coustomer. without above items, connection is not available. fourth. non booking of home delivery before 30 days. and most of complaint is that around 100+ cylider sale in black daily from raghav gas agency, dadri. and double passbook is running on a single connection for sale cylinder in black..so please survay in dadri residensial area and cheking in agency confirm my complaint after this plaese take action in this regard.

i have bharat gas connection from 2006 at kharghar. But i am really frustrating with their service. The way of talking with the customer is very rough.
after giving a request for re-filling minimum i have to wait 15 days..though i can see the people are getting cylinder, if they can bring it from their shop. everytime while make a booking, roughly they will answer and reply "samoi laagega"..ok it can happen while there is no supply..but it cant be all time, while coming to their office with empty cylinder, after a regorous request they are giving cylinder.
please do something in this regard.

Hello —

I get my gas cylinder from — Dhruv Gas Agency — near, New Ashok Nagar Police Station, Mayur Vihar Ph-1, New Delhi-110 096. My problem is whenever I call the agency — their phone nos [22716617 & 20] are busy or engaged and by fate, even if you get connected — nobody picks my call (strange) and the phone keeps on ringing! The next time, when you drop the line and redial — you get back to square one i.e. — busy/engage tone!!!

Initially Bharatgas had provided a National Booking No. [1702] — this number is of no use now (doesn't works anymore!) — I don't know where to go and, whom to speak with? I found this site on Google while searching my Agency's phone no.

I am thinking of ringing PS: New Ashok Nagar and request them to personally visit the Agency.

...
Meghna S.

Dear Sir,
My name is Madhav Shankar Kulkarni resident of (Sangli) Maharashtra with consumer number-3610. Swati Bharat Gas Service is our domestic gas supplier driven by one of the politicien in our area. Service provided by them is of 3rd class. They have never supplied gas cylinder upto our home, every month we have to go to them to purchase gas cylinder to their office. and they give gas cylinder to only those people who are reporting their agency with empty cylinder. They are also providing the gas to non-members with extra charges which is not legal.
So please conider complaint and take strict action against them.

This compaint is regarding the excess charge levied by the LPG distributers in the district of Malappuram, Kerala state. The gas agencies of this district is charging heavily the lpg consumers in the name of transportation charges for the LPG cylinders even within the 5kms radius of the agency. When complained the agencies are thretening to stop the supply if we are not paid the transportation charges. However the matter was reported to the District collector and Taluk supply officer which yeild no result. The consumers are being exploited by this racket for a long and we are begging the mercy of the agencies for the supply. On enquiry I found that the district collector has not published the transportation rate so far which is leading to this widescale exploitation. Hence I request you to kindly make arrangemnet for the timely supply of LPGs and publish the transportation charges at the earilest. . I humbly request you to save us from this kind of exploitation. The complaint I have submitted is as follows: ""I request your kind attention to the undue levying of transportation charges for LPG refills. I am a customer attached to the Ram Gas Agencies, Munduparambu, Malappuram of Indane Gas for my LPG requirement. My customer No is 13138. For the delivery of LPG cylinder to my house the agency charging Rs. 20/-, though the delivery area is within 5 Kms radius. It is learned that as per rule the LPG agencies are not entitled to collect transportation charges for the delivery within 5 Kms distance from their godwon/ Offices. (Rule 9 of the Liquefied Petroleum Gas (Regulation of Supply and Distribution) Order 2000 made in exercise of the powers conferred by Section 3 of Essential Commodities Act 1955). The transportation charge levied by the agency is not reflecting in the cash bills issued by them. However during my last re-fill on 3/3/2009 upon my insistence the transportation charges was got incorporated in writing in the cash bill. (pls see the copy enclosed). The agency also told me that, If I am not willing to pay the transportation charges I have to take delivery of refill cylinder directly from the godown. Hence I request you to kindly direct the Gas agency not to collect any transportation charges for the delivery within 5 kms radius or to incorporate the transportation charges in the computer generated cash bills if it is due. "


I also request the District collector/Taluk supply officer to take this complaint as seriously and sought out the issue but nothing happend so far. Till now the exploitation on the LPG consumers and trespassing of the consumer rights is continues. Can anybody giude me where to complain this exploitation ?

Respected Sir

I am writing this mail with deep agony we are facing with the Bharat gas distributor. Every time we book for a cylinder after 3 months. This time i personally visited the office and booked for cylinder delivery on
[protected]. They have not given me any token for my booking on that day.

They said in 4 days time it will come. one week over and again on[protected] i visited office. They said it will come in 2 days time. But it has not come. later i called several times over phone. They said it si coming today. till now not yet delivered.

Today 2-5-2009 when i called morning they said today it is coming definitely. But again when i called today at 4 o'clock, to my astonish the person says your booking is done on[protected], but i first visited on[protected] and booked.

This is regular practice with this distributor when ever we book for a cylinder.


regards.
M.Venu gopal
(C)[protected]

My Consumer number with bharat gas is 19109 and have been facing repeated incidence of customer neglect. I have booked for refilling on 2nd of Aril and till now I have not recieved the cylinder.

Distributor when called, informs me to call the gas supply boy/agent to check for it and the Agent tells he has recieved only 6 cylinders and is not able to supply.

Lodged a complaint with Bharat gas customer care and recieved the reply saying " we will arrange for the refill" 10 days back. I think it was only a reply and have not looked in to the concern I had raised for.

Tried calling Bharat gas customer cell at [protected] adn 75459 but no one is there to pick up the call.

This had been a very bad experience for me as I have a small baby at home and undergoing lot of torture from these non systamatic, unprofessional and corrupted agencies.

Please can you look in to this and try to correct at least to the tolerable limits.

Thanks and Regards,
Jagannath.M
[protected]

At around 11.00 am today, my mother was alone at home when the lpg gas cylinder was delivered. The price of cylinder is 280 rupees.My mother gave the delivery man Rs. 300, and the remaining amount was not returned, saying he doesn't have change, will give after delivering another cylinder nearby. The delivery boy did not have a weighing scale too, and my mother did ask for it.Uptil now the boy is nowhere to be seen.
I came back and called up the 'DHURUV LPG DISTRIBUTER' E-38, New Ashok Nagar, Delhi, phone no. 22716620.The phone wasn't picked up.Moreover, when i weighed the cylinder, it was 2 kg less.
In lieu with all this I was bound to comment over such fraud and cheaters prevalent in our country. The question isn't of Rs. 20 or 2 kgs, its about mismanagement and unreliability of BHARAT GAS!!
Phone no. [protected]
consumer no. MT12896

Dear Sir,

I am a consumer of Bharatgas (LPG) and my present distributor is M/S Banani Distributors, Kolkata 700019. My consumer Number is 5042. I booked for my refill cylinder on 13th April 09 and till date no delivery has been made. it is understood that the normal delivery time for all other companies in and around Kolkata is 4/5 days. I do hereby lodge my complaint for the inordinate delay. I also could not not contact the customer care of Bharatgas due to non-availibility of their telephone number in their site.

With regards
B.K.Sengupta
300409

While attaching refill cylinder it is observed that gas is coming out of the cylinder with a simultaneous noise. We are in urgent need of a cylinder and the agency office is closed today.
Our customer number is 4892
Agency name & Address is M/s Vishwanath Gas Agency
Hamuman Nagar, Pune, Nera Symbiosis College
My landline No.[protected]
Mobile [protected]

Please arrange to send the replacement immidiately.

JOSHI SANJAY D.
26-A, SWANAND, KAPILA SOC, GOKHALE NAGAR, PUNE 411016

I am user of Bharat Gas Cylinder. The service provider is Jyoti Gas Service, near KK College, Lucknow. They never deliver the gas at home despite many requests. In their booking slips, they indicate "Home Delivery." But never for the last 20 years, they have ever delivered any cylinder at my residence. I am always required to bring cylinder from their Kailashpuri Godown which always takes three to 100 visits before one gets the gas cylinder.

One has first to go to KK College for booking, then next morning at 7 am to the godown for return of the cylinder and it taken 3 days to 3 months in rushing to them, making Qs and getting the cylinder.

The Bharat Petroleum Corporation Limited, Lucknow branch are in hands and glove with the agency and therefore the agency is never making home delivery. The Agency never bothers to the consumers requests. Are we living in a democratic country or we are the slaves in the hands of the powerful officiers of Bharat Gas and the Jyoti Gas Agency?

I am trying to get second cylinder, I got my first cylinder on dated 11 Jan 2008.
I want to apply for second cylinder. But rajaram bharat gas Agency (Near Katraj Milk Dairy, Katraj Pune) not giving me second cylinder.They told me that you can not book next cylinder upto 1 year, Now I am apply for that but again they told me you will gwt your new cylinder after 1 year.

Dear Sir,

My mother -in -law (smt.Jayalaxmi) is costomer of Bharat gas agency Bangalore ( M/S Saimangala Gas Agency, Laggere, Bangalore-560058) & the consumer no is 31258. we are dealing with saimangala from last 1year. we have few problem as below
1. Not even once we have recieved the cylinder at our door step.
2. there is no branch office at laggere.
3.If we call the H.O for cylinder booking at peenya 2nd stage, no one will attend the phone.
4. every time we have go personnely to their H.O at peenya 2nd stage to book the gas.
5.even if we book after one month, the bill will be raised after 15 days from the date of booking.
6. the problem is if we go to collect the gas after one month from the date of booking at laggere the agency people are telling that your bill is not ready & we cannot give the cylinder.
7. Agency people are asking us to go H.O & check the status.
8. There is no office in laggere, the agency people keep on changing the place of delivery every week & we are confused.
8a. we are waisting our time to collect one cylinder, some time we have to go 3/4 days to collect one cylinder, Daily we have to be in que for few hours.
9. even if we put the cylinder in que from early morning 6am, some times they will not come even the time is 1pm, this happens 3-4 days in a week, agency weekly off is on monday.
10. even if the agency people come with cylinder, the full will be 10nos to 15nos Max. But the empty cylinder & customer in que is min 25nos to 30nos.
11. problem is the agency people always collect the empty cylinder & amount in advance from the people, by saying that we will give cylinder tommorow.
12.but they are not giving the cylinder back even after few days/week.
13.we strongly feel that some malfunctioning is going on, please look in this matter.
14.we request you to provide us door delivery.
15. we have one more agency in laggere - Bangalore by name Anmol agency (Bharat gas), there if the customer books a gas cylinder, agency will give cylinder immediately.
16. we dont no what is the problem with M/S Saimangala Agency.
16a. we even call sales officer number it is ringing, no response.
16b. not even 5% of customer are happy with M/S Saimangala gas agency.
17. if we ask the Agency people they talk rubbish & ulgar.
we request to take some action at the earliest.

Thanks & Regards,

M.Jawahar Babu
#784, 2nd main, 5 th Cross
Laggere, Bangalore-560058
m:[protected]

Sir, My consumer No. is 18735. Since my getting the connection I hav e booked only once since I am provided with meals in our college and stay alone. I was trying to book the refil from 8th of April. There was nobody to pick up the phone. After trying for 2 days in vain I went in person to book the refil. To my surprise I was told that already refil was booked on 9th of April. I was given the reference No. of 153 of 09.04.2009. Later I gathered to my shock and disbelief that more refils have been booked in lmy name and being misused since I do not book so frequently. Hence, I want you to provide how many refils have been made in our name. If you do not give the details I will be constrained to invoke the provisions available under the RTI Act of India and act accordingly and legally.
Secondly even after 9 days no cylinder was supplied. I visited them to day again as nobody responded for the phone calls, and enquired. I was told that since I called only today I would be supplied the cylinder tomorrow. I do not understand why I should call them again at all when I have booked already.


Third, theyhave suppled refils for the booking of 10th also. This themselves admitted and said they will do so as they the dealers and it is for their will and wish.

Fourth I was repeatedly requesting for the 2nd cylinder booking which they refuse to book. After little altercation now they have booked the 2nd cylinder. I afraid what sort of mischief will take place in this matter.
With the foregoing facts I charge that the said agency is totally disorganesd, uncare for the rules and regulations, indulging in fraudulant acts, acting according to their wishes and paying scant regard to the consumers.

Following are the complaints in a nut shell.
1. They dont attend the phone calls.
2. Refils are booked anony, ously.
3. They allot connections only afters pressing the customers to buy the products at enormous rates and useless products.
4. They do not book the 2nd cylinder.
5. They refuse to suply lthe refils accoding to the bookings.
6. I shall be supplioed the details of no of booking have been made in my name and how many actually supplied.

I solicit your co-operatin in this regard.

I had called up K Ramanaiah Gas Agency, 153 Arcot Road, Valasaravakkam, Chennai -93 for a refill of my cylinder since it was empty. The call was taken by a lady and i was told that the cylinder would be delivered within 10 days. When I called up after 15 days, I was told that there was no booking done and they have taken a fresh booking. On checking with the lady in the gas agency, I was accused of lying and they told me very rudely to go...

sir,
my name is satya narayan vyas. my connection no. is 2645. i had booked for a cylinder on one month ago.Its more than 10 days and have not yet received the cylinder. Till date I made more than 10 calls to the gas agency .nd when ever I make a call, I get the answer "It will be delivered to you 2 or 3 days and today I recieved the same answer when I called today morning.
I recieved refilled cvylinder 12-15days every time last one year and I complaint pls solve my problem. he
Thanking you.