Bharat Petroleum [BPCL] Complaints & Reviews

I am trying to get second cylinder, I got my first cylinder on dated 11 Jan 2008.
I want to apply for second cylinder. But rajaram bharat gas Agency (Near Katraj Milk Dairy, Katraj Pune) not giving me second cylinder.They told me that you can not book next cylinder upto 1 year, Now I am apply for that but again they told me you will gwt your new cylinder after 1 year.

Dear Sir,

My mother -in -law (smt.Jayalaxmi) is costomer of Bharat gas agency Bangalore ( M/S Saimangala Gas Agency, Laggere, Bangalore-560058) & the consumer no is 31258. we are dealing with saimangala from last 1year. we have few problem as below
1. Not even once we have recieved the cylinder at our door step.
2. there is no branch office at laggere.
3.If we call the H.O for cylinder booking at peenya 2nd stage, no one will attend the phone.
4. every time we have go personnely to their H.O at peenya 2nd stage to book the gas.
5.even if we book after one month, the bill will be raised after 15 days from the date of booking.
6. the problem is if we go to collect the gas after one month from the date of booking at laggere the agency people are telling that your bill is not ready & we cannot give the cylinder.
7. Agency people are asking us to go H.O & check the status.
8. There is no office in laggere, the agency people keep on changing the place of delivery every week & we are confused.
8a. we are waisting our time to collect one cylinder, some time we have to go 3/4 days to collect one cylinder, Daily we have to be in que for few hours.
9. even if we put the cylinder in que from early morning 6am, some times they will not come even the time is 1pm, this happens 3-4 days in a week, agency weekly off is on monday.
10. even if the agency people come with cylinder, the full will be 10nos to 15nos Max. But the empty cylinder & customer in que is min 25nos to 30nos.
11. problem is the agency people always collect the empty cylinder & amount in advance from the people, by saying that we will give cylinder tommorow.
12.but they are not giving the cylinder back even after few days/week.
13.we strongly feel that some malfunctioning is going on, please look in this matter.
14.we request you to provide us door delivery.
15. we have one more agency in laggere - Bangalore by name Anmol agency (Bharat gas), there if the customer books a gas cylinder, agency will give cylinder immediately.
16. we dont no what is the problem with M/S Saimangala Agency.
16a. we even call sales officer number it is ringing, no response.
16b. not even 5% of customer are happy with M/S Saimangala gas agency.
17. if we ask the Agency people they talk rubbish & ulgar.
we request to take some action at the earliest.

Thanks & Regards,

M.Jawahar Babu
#784, 2nd main, 5 th Cross
Laggere, Bangalore-560058
m:[protected]

Sir, My consumer No. is 18735. Since my getting the connection I hav e booked only once since I am provided with meals in our college and stay alone. I was trying to book the refil from 8th of April. There was nobody to pick up the phone. After trying for 2 days in vain I went in person to book the refil. To my surprise I was told that already refil was booked on 9th of April. I was given the reference No. of 153 of 09.04.2009. Later I gathered to my shock and disbelief that more refils have been booked in lmy name and being misused since I do not book so frequently. Hence, I want you to provide how many refils have been made in our name. If you do not give the details I will be constrained to invoke the provisions available under the RTI Act of India and act accordingly and legally.
Secondly even after 9 days no cylinder was supplied. I visited them to day again as nobody responded for the phone calls, and enquired. I was told that since I called only today I would be supplied the cylinder tomorrow. I do not understand why I should call them again at all when I have booked already.


Third, theyhave suppled refils for the booking of 10th also. This themselves admitted and said they will do so as they the dealers and it is for their will and wish.

Fourth I was repeatedly requesting for the 2nd cylinder booking which they refuse to book. After little altercation now they have booked the 2nd cylinder. I afraid what sort of mischief will take place in this matter.
With the foregoing facts I charge that the said agency is totally disorganesd, uncare for the rules and regulations, indulging in fraudulant acts, acting according to their wishes and paying scant regard to the consumers.

Following are the complaints in a nut shell.
1. They dont attend the phone calls.
2. Refils are booked anony, ously.
3. They allot connections only afters pressing the customers to buy the products at enormous rates and useless products.
4. They do not book the 2nd cylinder.
5. They refuse to suply lthe refils accoding to the bookings.
6. I shall be supplioed the details of no of booking have been made in my name and how many actually supplied.

I solicit your co-operatin in this regard.

I had called up K Ramanaiah Gas Agency, 153 Arcot Road, Valasaravakkam, Chennai -93 for a refill of my cylinder since it was empty. The call was taken by a lady and i was told that the cylinder would be delivered within 10 days. When I called up after 15 days, I was told that there was no booking done and they have taken a fresh booking. On checking with the lady in the gas agency, I was accused of lying and they told me very rudely to go...

sir,
my name is satya narayan vyas. my connection no. is 2645. i had booked for a cylinder on one month ago.Its more than 10 days and have not yet received the cylinder. Till date I made more than 10 calls to the gas agency .nd when ever I make a call, I get the answer "It will be delivered to you 2 or 3 days and today I recieved the same answer when I called today morning.
I recieved refilled cvylinder 12-15days every time last one year and I complaint pls solve my problem. he
Thanking you.

Fit for nothing.Dont now how Bharath Petroleum gave agency for this useless team, For 21/03/2009 single cylinder connection booking till the time there is no dely, If we ask to staff they are blabing, i went straight every one in the office are below 18 years, to whome i want to complain, they are escaping, Hope this forum make register my complain and do necessary action.
My Cons No 56402 Mrs Shymala

Dear Sir,

As per my organization (M/s Essar Power ltd.) instruction I got transferred from Angul to Ranchi. i applied for transfer of my gas connection and same was transferred to Ranchi having termination voucher no. TV[protected] and consumer no.7165.

I have deposited above termination voucher on 09.04.09 at Kudru, Ranchi, which has already been conformed from Angul gas agency on dated 3.0.09.

But till now I have not got the gas cylinder for which I am suffering a lot.

Kindly take necessary action on above matter.

Regards,

P K Mohanty

Virdi Gas Service
Mohali
G-II-1/2009 11 April 2009
Subject:-Unauthorized GAS connection on my address:can be proable IED

Dear sir,
I am recently retired paramilitary officer, I am owner of plot no 347 Industrial Area Phase IX MOHALI.
Since during my service career I have come across many IED fabricated/planted in GAS cylinder by terrorist elements, I was surprised to see the delivery cart of your agency came to drop one gas cylinder against bill no 322817 dt 10/4/09 cons no 4402 having address of my industrial plot said above in the name Hari Om.
I may mention that, there is no domestic living of any Hari Om or his family member in my premises for which gas may be meant.
Kindly stop such supply to my premises address with immediate effect also get the character and antecedents verified from police source to know the probable misuse of domestic gas cylinder as well the gas for unauthorized purpose, including IED.

(Jasbir Singh Sandhu)
347, Industril Phase IX, MOHLI
Mobile [protected]
Copy to: SSP, Mohali, for information and necessary action

It is not less than a mental harassment for me and my family to deal with Bharat Gas Agency Chandigarh Sector. 30.
The situation is that we first booked the cylinder on[protected]after try to call the Agency for 4 days as they rarely attend the calls) and after waiting for the cylinder for one week till[protected] we started calling your office (Nirmal Gas Agency) again but as usual they never answered our calls. Both of the phones either kept ringing or were busy which we later come to know that they actually keep the receiver of the phone aside to avoid calls. This is the first very common complaints about your stall. On an average we spent one and half hour over the phone every day to get through but they never picked the phone. And, finally after so much efforts on[protected] when we spoke to them, to our shock they told us that the “Cylinder Had Never Been Booked In Their Records” !! All the Arguments with them failed and we had to give a fresh request !! They assured us that Now they were booking the Cylinder and gave us a reference number this time and told us that we would have to wait for next 4-5 days again.
Now till date it is the same story. We have yet to receive the Cylinder and when this time after trying to call them so many times when we spoke to your representative named JITENDER, he gave us a new Excuse this time that the Cylinder reached our home on last Saturday but since the home was Locked the Cylinder returned though this is a pure lie. Since we first booked the cylinder on[protected] we never locked the home throughout the day. In the hope of the cylinder we never locked the home, no matter what. Moreover as I work in Night Shifts in DELL I have always been at home at Day time and on Saturday I along with my family members did not leave the home even for a minute in the day time. Jitender was literally Rude to me and told me that “I can happily complain about this wherever I want. He don’t bother”
This is not the first time it has happened. In the month of Feb 2009 the similar thing happened. After trying to call for 3-4 days when we managed to speak to the representative over the phone and after waiting for next 8-10 days for cylinder we again start calling them to remind about the Cylinder and when finally they pick the phone the speak to us in a rude manner and behave in such a way as they were doing some Favor to us. It has always been a Nightmare dealing with Nirmal Gas Agency and waiting for the Cylinder.
We are five members in the family and we have only one cylinder connection. So you can well imagine how impossible is to manage with one cylinder for more than a month!!
This is the worst ever Service I have received, be it a Telephone, Electricity, Banking or anything else. I am so much fed up and mentally harassed by your services.
Sincere Regards,
Charanjeev Batra

I have a bharat gas LPG cylinder. I have applied for a second cylinder. But I have been told that delivery of second cylinders is pending from more than a year.
Second point is when I asked for a refilled cylinder I have been told that it will take 3-4 working days to get a refilled cylinder as there is a big shortage of cylinders. I don't know how a person can survive these many days?
Now I am confused that if there is really a shortage of cylinders then why and how new connections are getting issued? Why company has not stopped giving new connections?
If copnay will stop issueing new connections then customer will go to some other distributor and get a connection. Atleast a customer will not have to wait for service.
And if there is really a genuin problem then why company is not providing facility in cylinders so that a person can check how much gas is still awailable and accordingly apply for a cylinder refill.

Respected sir,
myself Mr.mahajan a. b. is consumer of bharat gas petroleum since 1996.
I require double cylinder .I've also requested to my agency number of times, but they dont listen.
so, i request you to please look into the matter&oblige.
my gas agency is DEVIKA ENTERPRISES, BHARAT PETROLEUM COMPANY LTD., 20,
CHAITANYA SHOPPING CENTRE, BIJAPUR ROAD, SOLAPUR 413004.

Thanking...

R/Sir,
I am consumer of Bharat Gas . i m residentof gidderbaha distt. muktsar state punjab. i have purchased a new connection of gas ( a cyclinder). But the dealer Preet Gas Aency Gidderbaha has taken Rs. 4200/- without any reciept for a cyclinder . When asked for this they misbehaved and threat us.

I have gas connection with Bharat Petroleum Gas. I never got before 10 days after I booked. Whereas one of my friend is having connection with Indane Gas ( Indian Oil), he used to get it within 2 days from the day of booking. Why this anamalee between the suppliers. ? Whenever we ask the distributor, the standard asnwer is no supply/ less supply. We are working category so we cann;t go behind them each and every time. I am asking them to deliver before 30 days of previous cylinder delivered ..At lease they should deliver 30th or 31st day ... It is not so. Kindly take up to authorities who is in charge of supplying cylinders to the distributors.

e3779

Hi
I want to take BHARAT LPG GAS connection from your Dealer HANUMANT GAS at KARRAHI Road, Barra, Kanpur ( UP East ) near Barra By pass.
They are not ready to give me only connection & forcing me to buy the CHULHA with the connection when I enquired about policy they created conflict at their premises.
Sir Plz look in to the matter.

As per BPCL Petrbonus scheme consumer gets reward points aginst purchase of fuel, lubricants etc. I am holding such petrocard. As per Petrobonus scheme consumer can reddem the points accumulated against the showcase dipalyed by BPCL. Accordingly I have reddeemed 88712 points for want of Jaipan Vacuum cleaner on 9th Oct 2008. The commited deleivery period is 8 ~10 weeks. Till today 5th April'09 I have not received the reward. The customer...

Dear Sir/mam

I am a consumer of bharat gas/bpcl since23/12/1986 and my consmer no. is :- 3012 and SV no.-831438 and AGENCY name Rai gas service, ravi nagar, Mugalsarai, varanasi(now disst. Chandauli).
Due to some reason above mentioned agency has been terminated and on that place new agency M/S laxmi gas agency been shifted by company . when i inquired about my cons. no.-3012 they were not able to find my number.sir, they make me to runfor atleast three months but they didnot done any thing.I have written letter and phone call to terretory manager, BPCL, Allahabad and mr. anindra singh dhaka but they didnot replied to me.
sir, I want to say that please take action to regain my consumer number in company record and also in agency record. I willbe thankful to you.

Dear Sir,

We are the residents of Village Bhankerpur, Tehsil. Derabassi, Distt. S.A.S. Nagar Mohali. Punjab.
The cooking gas cyclinders are provided by shaheed sub. Balbir Singh Gas Agency, Derabassi. But, we the villagers of bhankerpur are getting cooking gas cyclinders from gas agency once in a week. The trolly containing gas cyclinders came to our village on every wednesday and the people standing in ques get their cyclinders one by one. one has to stand for approximate four hours for getting cooking gas cyclinder. I complained against the gas agency to bharat gas on their website. The representatives of gas agency came on 1/4/09 wednesday at the site where the cyclinders supplied in our village and ask the villagers standing their that someone has complainst against us from your village. They get the signatures of the villagers standing their to get cyclinders by saying that sign this letter that you are getting cyclinders on every wednesday and you are satisfied by our service otherwise, you have to get the refilled cyclinders from mubarikpur which is appromimately 2.5 kilometers away from our village. Whereas i requested them to arrange for the supply of cyclinders thrice in a week to avoid long ques. More interesting is this that knowne of the persons who signed the letter knows what is writtin in the letter which they signed

I have shifted to my new house in Andher east Chakala. I have gone to the Bharat Gas Distributor at Andheri east opp Vishal Hall.
They asked for the required documents which I showed them. After checking the documents they told me that I have to buy the complete package for approx-6000K which included new gas-stove equipment.
I informed them I already have got a new stove as a gift and it very good and i dont need it. But they insisted that I buy one cause its a package deal.
Since then they are not ready to give me a gas connection. I guess they either want some money or they really think I am going to buy extra gas equipments...

http://www.bharatpetroleum.com/sbu/lpg/faqs.asp?from=lpg#five

If you check this official link on How to get new connection you can see they dont have any such compulsion to sell a package.

This is my first step. Next would be to put an official complain and then get BP vigilance officer involved.

I had Booked For the Reffiling Of LPG cylinder on dt. 17/03/09 consumer number:[protected]
but yet today on 31.03.9 there is not any valuable response from the distributor of ganapathi raja enterprise at bangalore and what i do so do the needful ASAP

In the month of January I shifted from Faridabad to Indirapuram, Ghaziabad.
In Faridabad distributor was Rathi Gas Service (consumer number 4859). As per my information I went to Rathi Gas to Transfer my connection. First day I reach at 4:20 P.M. so they refuse to transfer as being late . As I carried the cylinder and regulator from Ghaziabd, I request several times to take that and release me. They did not listen, just dictate me. Next day I reach at 11:30 PM. Then they ask to give the photocopy which they can inform be before . After getting the termination voucher I reached immediately to Vishu Jyoti Gas at Braj Vihar as I do not have double connection. First day they ask to bring photocopy of Termination voucher, address proof, identity, all these I had in that moment. so they asked for 2 registered post envelop which cost Rs. 23 . no where mentioned. I was ready to bring immediately but they resufe to do in that day. They ask me to come after one week. I request that I need connection urgently as I did not have alternative. So they give me solution to purchase Gas from their go-down with Rs. 550-600. I purchased from them and pay the amount in cash. Its very easy. After one week I went to Vishnu Jyoti Gas to get transfered the connection. Again they refuse as they do not have the paper to make the transfer told me to come after 3 days. I went their after 3 days, again they refuse as they do not have the regulator to provide me the supply and told me to come after 10 days. Now my Transfer voucher valid for one month, so they want my voucher becomes invalid and I continue to purc hase Gas from their go-down by paying double cost. It seems that BPCL do not want customer in legal form. They want to make more profit by selling gas in black. I hope this will be read by atleast one responsible person from BPCL who respect his position.