Bharat Petroleum [BPCL] Complaints & Reviews

Dear Sir,

As per my organization (M/s Essar Power ltd.) instruction I got transferred from Angul to Ranchi. i applied for transfer of my gas connection and same was transferred to Ranchi having termination voucher no. TV[protected] and consumer no.7165.

I have deposited above termination voucher on 09.04.09 at Kudru, Ranchi, which has already been conformed from Angul gas agency on dated 3.0.09.

But till now I have not got the gas cylinder for which I am suffering a lot.

Kindly take necessary action on above matter.

Regards,

P K Mohanty

Virdi Gas Service
Mohali
G-II-1/2009 11 April 2009
Subject:-Unauthorized GAS connection on my address:can be proable IED

Dear sir,
I am recently retired paramilitary officer, I am owner of plot no 347 Industrial Area Phase IX MOHALI.
Since during my service career I have come across many IED fabricated/planted in GAS cylinder by terrorist elements, I was surprised to see the delivery cart of your agency came to drop one gas cylinder against bill no 322817 dt 10/4/09 cons no 4402 having address of my industrial plot said above in the name Hari Om.
I may mention that, there is no domestic living of any Hari Om or his family member in my premises for which gas may be meant.
Kindly stop such supply to my premises address with immediate effect also get the character and antecedents verified from police source to know the probable misuse of domestic gas cylinder as well the gas for unauthorized purpose, including IED.

(Jasbir Singh Sandhu)
347, Industril Phase IX, MOHLI
Mobile [protected]
Copy to: SSP, Mohali, for information and necessary action

It is not less than a mental harassment for me and my family to deal with Bharat Gas Agency Chandigarh Sector. 30.
The situation is that we first booked the cylinder on[protected]after try to call the Agency for 4 days as they rarely attend the calls) and after waiting for the cylinder for one week till[protected] we started calling your office (Nirmal Gas Agency) again but as usual they never answered our calls. Both of the phones either kept ringing or were busy which we later come to know that they actually keep the receiver of the phone aside to avoid calls. This is the first very common complaints about your stall. On an average we spent one and half hour over the phone every day to get through but they never picked the phone. And, finally after so much efforts on[protected] when we spoke to them, to our shock they told us that the “Cylinder Had Never Been Booked In Their Records” !! All the Arguments with them failed and we had to give a fresh request !! They assured us that Now they were booking the Cylinder and gave us a reference number this time and told us that we would have to wait for next 4-5 days again.
Now till date it is the same story. We have yet to receive the Cylinder and when this time after trying to call them so many times when we spoke to your representative named JITENDER, he gave us a new Excuse this time that the Cylinder reached our home on last Saturday but since the home was Locked the Cylinder returned though this is a pure lie. Since we first booked the cylinder on[protected] we never locked the home throughout the day. In the hope of the cylinder we never locked the home, no matter what. Moreover as I work in Night Shifts in DELL I have always been at home at Day time and on Saturday I along with my family members did not leave the home even for a minute in the day time. Jitender was literally Rude to me and told me that “I can happily complain about this wherever I want. He don’t bother”
This is not the first time it has happened. In the month of Feb 2009 the similar thing happened. After trying to call for 3-4 days when we managed to speak to the representative over the phone and after waiting for next 8-10 days for cylinder we again start calling them to remind about the Cylinder and when finally they pick the phone the speak to us in a rude manner and behave in such a way as they were doing some Favor to us. It has always been a Nightmare dealing with Nirmal Gas Agency and waiting for the Cylinder.
We are five members in the family and we have only one cylinder connection. So you can well imagine how impossible is to manage with one cylinder for more than a month!!
This is the worst ever Service I have received, be it a Telephone, Electricity, Banking or anything else. I am so much fed up and mentally harassed by your services.
Sincere Regards,
Charanjeev Batra

I have a bharat gas LPG cylinder. I have applied for a second cylinder. But I have been told that delivery of second cylinders is pending from more than a year.
Second point is when I asked for a refilled cylinder I have been told that it will take 3-4 working days to get a refilled cylinder as there is a big shortage of cylinders. I don't know how a person can survive these many days?
Now I am confused that if there is really a shortage of cylinders then why and how new connections are getting issued? Why company has not stopped giving new connections?
If copnay will stop issueing new connections then customer will go to some other distributor and get a connection. Atleast a customer will not have to wait for service.
And if there is really a genuin problem then why company is not providing facility in cylinders so that a person can check how much gas is still awailable and accordingly apply for a cylinder refill.

Respected sir,
myself Mr.mahajan a. b. is consumer of bharat gas petroleum since 1996.
I require double cylinder .I've also requested to my agency number of times, but they dont listen.
so, i request you to please look into the matter&oblige.
my gas agency is DEVIKA ENTERPRISES, BHARAT PETROLEUM COMPANY LTD., 20,
CHAITANYA SHOPPING CENTRE, BIJAPUR ROAD, SOLAPUR 413004.

Thanking...

R/Sir,
I am consumer of Bharat Gas . i m residentof gidderbaha distt. muktsar state punjab. i have purchased a new connection of gas ( a cyclinder). But the dealer Preet Gas Aency Gidderbaha has taken Rs. 4200/- without any reciept for a cyclinder . When asked for this they misbehaved and threat us.

I have gas connection with Bharat Petroleum Gas. I never got before 10 days after I booked. Whereas one of my friend is having connection with Indane Gas ( Indian Oil), he used to get it within 2 days from the day of booking. Why this anamalee between the suppliers. ? Whenever we ask the distributor, the standard asnwer is no supply/ less supply. We are working category so we cann;t go behind them each and every time. I am asking them to deliver before 30 days of previous cylinder delivered ..At lease they should deliver 30th or 31st day ... It is not so. Kindly take up to authorities who is in charge of supplying cylinders to the distributors.

e3779

Hi
I want to take BHARAT LPG GAS connection from your Dealer HANUMANT GAS at KARRAHI Road, Barra, Kanpur ( UP East ) near Barra By pass.
They are not ready to give me only connection & forcing me to buy the CHULHA with the connection when I enquired about policy they created conflict at their premises.
Sir Plz look in to the matter.

As per BPCL Petrbonus scheme consumer gets reward points aginst purchase of fuel, lubricants etc. I am holding such petrocard. As per Petrobonus scheme consumer can reddem the points accumulated against the showcase dipalyed by BPCL. Accordingly I have reddeemed 88712 points for want of Jaipan Vacuum cleaner on 9th Oct 2008. The commited deleivery period is 8 ~10 weeks. Till today 5th April'09 I have not received the reward. The customer...

Dear Sir/mam

I am a consumer of bharat gas/bpcl since23/12/1986 and my consmer no. is :- 3012 and SV no.-831438 and AGENCY name Rai gas service, ravi nagar, Mugalsarai, varanasi(now disst. Chandauli).
Due to some reason above mentioned agency has been terminated and on that place new agency M/S laxmi gas agency been shifted by company . when i inquired about my cons. no.-3012 they were not able to find my number.sir, they make me to runfor atleast three months but they didnot done any thing.I have written letter and phone call to terretory manager, BPCL, Allahabad and mr. anindra singh dhaka but they didnot replied to me.
sir, I want to say that please take action to regain my consumer number in company record and also in agency record. I willbe thankful to you.

Dear Sir,

We are the residents of Village Bhankerpur, Tehsil. Derabassi, Distt. S.A.S. Nagar Mohali. Punjab.
The cooking gas cyclinders are provided by shaheed sub. Balbir Singh Gas Agency, Derabassi. But, we the villagers of bhankerpur are getting cooking gas cyclinders from gas agency once in a week. The trolly containing gas cyclinders came to our village on every wednesday and the people standing in ques get their cyclinders one by one. one has to stand for approximate four hours for getting cooking gas cyclinder. I complained against the gas agency to bharat gas on their website. The representatives of gas agency came on 1/4/09 wednesday at the site where the cyclinders supplied in our village and ask the villagers standing their that someone has complainst against us from your village. They get the signatures of the villagers standing their to get cyclinders by saying that sign this letter that you are getting cyclinders on every wednesday and you are satisfied by our service otherwise, you have to get the refilled cyclinders from mubarikpur which is appromimately 2.5 kilometers away from our village. Whereas i requested them to arrange for the supply of cyclinders thrice in a week to avoid long ques. More interesting is this that knowne of the persons who signed the letter knows what is writtin in the letter which they signed

I have shifted to my new house in Andher east Chakala. I have gone to the Bharat Gas Distributor at Andheri east opp Vishal Hall.
They asked for the required documents which I showed them. After checking the documents they told me that I have to buy the complete package for approx-6000K which included new gas-stove equipment.
I informed them I already have got a new stove as a gift and it very good and i dont need it. But they insisted that I buy one cause its a package deal.
Since then they are not ready to give me a gas connection. I guess they either want some money or they really think I am going to buy extra gas equipments...

http://www.bharatpetroleum.com/sbu/lpg/faqs.asp?from=lpg#five

If you check this official link on How to get new connection you can see they dont have any such compulsion to sell a package.

This is my first step. Next would be to put an official complain and then get BP vigilance officer involved.

I had Booked For the Reffiling Of LPG cylinder on dt. 17/03/09 consumer number:[protected]
but yet today on 31.03.9 there is not any valuable response from the distributor of ganapathi raja enterprise at bangalore and what i do so do the needful ASAP

In the month of January I shifted from Faridabad to Indirapuram, Ghaziabad.
In Faridabad distributor was Rathi Gas Service (consumer number 4859). As per my information I went to Rathi Gas to Transfer my connection. First day I reach at 4:20 P.M. so they refuse to transfer as being late . As I carried the cylinder and regulator from Ghaziabd, I request several times to take that and release me. They did not listen, just dictate me. Next day I reach at 11:30 PM. Then they ask to give the photocopy which they can inform be before . After getting the termination voucher I reached immediately to Vishu Jyoti Gas at Braj Vihar as I do not have double connection. First day they ask to bring photocopy of Termination voucher, address proof, identity, all these I had in that moment. so they asked for 2 registered post envelop which cost Rs. 23 . no where mentioned. I was ready to bring immediately but they resufe to do in that day. They ask me to come after one week. I request that I need connection urgently as I did not have alternative. So they give me solution to purchase Gas from their go-down with Rs. 550-600. I purchased from them and pay the amount in cash. Its very easy. After one week I went to Vishnu Jyoti Gas to get transfered the connection. Again they refuse as they do not have the paper to make the transfer told me to come after 3 days. I went their after 3 days, again they refuse as they do not have the regulator to provide me the supply and told me to come after 10 days. Now my Transfer voucher valid for one month, so they want my voucher becomes invalid and I continue to purc hase Gas from their go-down by paying double cost. It seems that BPCL do not want customer in legal form. They want to make more profit by selling gas in black. I hope this will be read by atleast one responsible person from BPCL who respect his position.

Sir
I am a resident of Deoghar District(Jharkhand). I am in need of a LPG Connection. I went ot the office of Bharat LPG Gas namely M/s Modern Enterprises at Deoghar with proper documents and requested to give me a new LPG connection. The Ofice In charge demanded Rs 6000/-(Rs Six thousand only) for a new coneection with single cylinder.When I told him that the price is to much and unjustified he told me either deposite the above said amount or go back. Please help me.
Thanking You
Regds
Vijay Kumar Pandey
GSM - [protected]

i m the customer of bharat lpg. the delivery man is n't deliver cylinder at home properly & he is standing at his specify corner. i said to him alot that, deliver the cylinder at my home, but he was n't deliver properly. And he told to me that, he is not find my address. Address is old one & i told to him plz also write my new address in your computer system. but he is not listen me carefully.so, i m requested to u pls solve this problem as soon as possible.

hi Guys
i am amit kumar, and i want to purchase a new connection of bharat gas, yesterday when i visited to bharat gas distributer, then he told me that he have to pay the gas stove also, but i am having a branded gas stove, i have no need of the gas stove and the gas stove provided by that dealer of ballabgarh {Chawala gas Agency} is very cheap quality. i want to say they are making us fool, they do not follow the standards and want to sell low quality goods to customer,

when i am having a branded gas stove then tell me whats the need to purchase a gas stove from bharat, is is compulsion or monopoly of gas company.

irresponsible agency
We had called on March 18 for gas booking and were told that the delivery would be after 2 days. yesterday when we called we are told that no booking has been done and therefore it would take another 2-3 days. THIS AGENCY IS VERY IRRESPONSIBLE. Every month we have to make at least 15-16 calls to remind them, but nobody pic the phone. Pls do the needful

Bharat Gas(Delhi Gas), Uttam Nagar, New Delhi-59

Regards,
Deepak

Hi,

Can you let me know the rate of the second connection of the bharat gas...
Because the Your Agency i.e Anita Gas Godown which is there at Virar (W) are asking us Rs.3750/- for the second connection but as per the bill it is rs.1712/-...They are asking us to take the other products such ar Oil, Rice and etc otherwise they will not give us an second connection...

Sir, my consumer No. RG16523 and Agency is M/s Rajeev Gas service, Mansarovar, Jaipur. In this regard I am to inform you that since last one half year I am continously persuing for registering/booking for DBC, But, agency is not registering my request and told that come in to next month. Till today they are not registered my request and not alloted DBC to me. I have complaint the same to Mr Kamlesh incharge of Rajeev Gas, but he is also replying that DBC is not available, will be providing in next month, But, even after lapse of one and half year, their next month has not come. In this context I request you humbly that kindly look into the matter and pass necessary order to Agency. My telephone No. is[protected].