Bharat Petroleum [BPCL] Complaints & Reviews

Sir,

We have a LPG Gas Connection with Bharat Petrolium LPG in Chennai. We have the connection with the Valasaravakkam Branch of Bharat Petrolium Gas Agency.

We have double cylinder connection, but the agency is delivering cylinder for one cylinder only. When contacted the Agency Manager, he said the double cylinder means the second cylinder should be keep as reserve. Nowhere it says that the agency should consider the double cylinder connection as the consumer is having two cylinders and the agency should delivery two cylinders separately.

As fas as my knowledge, when a consumer is having double cylinder connection the agency should treat as two connections and should deliver accordingly.

We also should not forget that the government itself mention in ration cards as - gas connection - double or single and will provide kerosene to those who have single cylinder connection.

Please advice.

Thanks and regards,
Venkata Raghavulu B

Mobile # [protected]
Land line:[protected]

Sir
I have Registered for DBC Registration on Feb-2008 for Cust No 21542 from Ambica Gas Agency Jaipur.
Still I Have Not Recived A Double Cylinder Still We Are Having Single Cylinder We Facing Many Problem After Finishing that Cylinder.

Res sir,
w/r/t subject cited above i have a indane lpg connection customer no:622672 and I have paid Name transfer fee of Rs.100/- as per S.V.No:038 due to my father death, AT Sursagar Gas Service, Ghatlodiya, Ahmedabad.61, , the distributer of Indian Oil corporation Lted, as per book no:07, Invoice no:648, S.V.No:038, and also given correct information as per our requirement reg to name transfer but also one copy given to me by IOC, Maketing division, which has wrong customer name and address and complaint to same above distributor but he has no agree to change the customer name . and also they behave very rudely with us. so please correct as early as possible correct name as per gujarati copy by distributor is PATEL SHUSHILABEN AMBALAL. so please do the needfull in this matter .thanking you sir.customer name:-PATEL SHUSHILABEN AMBALAL, CUSTOMER NO:622672, , ADDRESS:C/6, Purna pursottam society, arjun ashram road, ranip-ahmedabad-382480-contact no:[protected]--Nileshbhai Ambalal Patel--son of shushilaben Ambalal pate.

I am writing this mail to you after frustrated with the way of operating the Gas Agency of my local operator. Please find below their details:

SAP Code: 146151
Eminent Computers Pvt. Ltd.
Bharatgas Distributor
Shop No. 5 & 6, L1, 34/1
Sangam Vihar, Devli Dondh Road
New Delhi – 110062
Ph: 011 – 29911816 / 17 / 29915946 / 47

Representative – Gokul

Whenever, I call them to book for refilling, the first problem is that you will always found their number engaged; though its 9: am in the morning or 4:00 pm in the evening. Seems they purposely remove the received from holder to make it engaged. Luckily if you able to get through the number, they will never pick up the phone, don’t know why they have taken the agency when they are not able to run it proper way.

Secondly, we always get the refilled cylinder after 3-4 days of making the booking, at times it takes even week also. Though, it is known that as per your customer care policy the refilled cylinder should be provided within 24 hours and on Sunday also. But these people hardly care about your set practice and spreading bad name in market about services of Bharat Gas which is known for its best practice for Customer & always serve customer first.

Thirdly, we never receive the cylinder properly refilled, seems they have already sold some gas to make extra money. Further, they never weight the cylinder to ensure that the total 14.2 kg gas is there as Indian Gas Agency operator does it. Also my agency guy never has efficient manpower for supply of Gas. At times, we have to go ourselves to get the refilled cylinder.

I hope you will definitely look into this and take some immediate action on it.

Thanks in anticipation.

Poonam
Customer

dear sir,

i had booked for refill on 24th Feb with consumer no. 32586 with "Rashmi Gas Agency". Inspite of repeated reminders they don't deliver. today is 16th march but no gas. the manager of this agency is Harish Kumar, his mob. [protected]. this person seems to be good for nothing guy. every month this is the problem, this is the second time i am placing my complaint regarding him hoping that some one can sort of this problem. waiting for positive response.

from
anitha nagula

SIR I KNOW EACH AND EVERY CYLINDER HAVE A PHYSICAL EXPIRY DATE.THAT DATE IS MENTIONED EVERY CYLINDER AS FOLLOWS : A/B/C/D XX
HERE A MEANS FIRST QUARTER SO ON; XX MEANS LAST TWO DIGIT OF YEAR.

ON 13/03/2009 I GET A CYLINDER FROM MY AGENT.IN THAT CYLINDER THE PHYCICAL EXPIRY DATE IS - B 08 - IT MEANS THE PHYSICAL CAPACITY OF THE CYLINDER EXPIRED ON JUNE 2008. SO THIS CYLINDER IS NOT SAFE ONE.SO I KINDLY REQUEST YOU OLEASE TAKE NECESSARY ACTION

THANKING YOU,

YOURS TRULY
YOGANANTHI S

Sir I am residing in Karambakkam Porur ch 600116 and getting gas supply from one M/s Ramanaiah gas agencies Valasaravakkam ch-87. For the past 5-6 months I am getting supply only 15 days after the date of booking. That too after making several calls to the customer care and the distributor centre. This month also I have booked on 5-3-09, I have not yet recd the Gas. The concerned authorities may kindly look into it.sir .Thanking you.

we had booked a gas cylinder on 15/01/2009 from bharat gas office in Mauranipur dist- jhansi (U.P)ButEvery day call in the office, they say it will be delivered today $now one week pased .we have not received any cylinder .Have also applied for extra cylinder probable two year back .but no extra cylinder is issued till date. We request you to kindly look into the matter urgently, since for about one week, we are buying food from hotel . Best regards Krishna murariU G5334 Distributor code 571856 (upendra gas service) Mauranipur .jhansi (U.P)

I had a HP gas connection while I was residimg at RZ/1/7, in ODRC govt rental housing at Behala on Diamond harbour road. I have now moved to new location where I wanted to transfer my existing LPG. On inquiry I came to know that the M/S Sainik gas supply agency is not in existence and the consumers have been distributed among three different distributors. I am not informed of such developments and the HP has acted carelessly in changing our service destinations without any communication.
my consumer no is 621928

Dear Sir/Madam,
With due respectfully, My mother is the customer of Kitchen Flame Bharat Gas Agency b-2/15 cycle market Mangol Puri Delhi 110083 since last 15 years.Her customer no is 6385. But since last two years, I noticed that the behaviour the staff of Kitchen Flame is very bad towards their customers. They abuse the customers. They gives very bad words to the customers. It is unbearable. They demanded more money on the new connection. Last month I changed the Domestic Gas Customer card they said it is compulsary to take the ruber tube and they took Rs 280 for changing the customer card. The service of Kitchen Flame is not proper. They do not pick up the phone when we book the cylinder. their phone no is 27914695, 27921110, 27923257. I have no words for their complaint because all staff is corrupted.
I, therefore request you to please take a proper action in this regard as soon as possible because it is the compulsary for all human beings for leading a proper life. I specially request you to please state the staff of kitchen flame how to behave the customers specially Jitender the employee of this agency because he always gives bad words to the customers and says the no-one can take the action against me.
Thanking you,
Yours obediently,
Sunil Kumar
Add- House No 1319 Block R
Mangol Puri, Delhi 110083
mobile no [protected]

I need to submit complaint about new Bharat Petroleum LPG Gas dealer.

611752
CHETAN PRAKASH
102, VYSYA BANK COLONY, 8TH MAIN,
BTM 1ST STAGE, BANGALORE-29
Telephone: 26784411 /26784422/ 41202202/41202101

I transferred my connection from Bhopal to Bangalore.
They took more than 30 days to do transfer.
They took Rs. 1700 from me and gave receipt of only Rs. 1000.
They told remaining charges are for tube and advance for refill cylinder.
Even after 10 days of payment, I'm unable to get my refill cylinder.
So I want to submit complaint about this dealer.
Till now I've called around 10-15 times to them and to their delivery boy.
Every time I call them their behavior is serious unfriendly.
Next thing I want to do is get Rs. 1700 back from them and transfer my connection to some other dealer.

I wanted simply to submit this complaint and especially it may be useful for other consumers in judging service of this Bharat Petroleum LPG Gas dealer.

Consumer number 29235

I BOOK MY GAS ON 17TH Feb 2009 but till date i have not RECIEVED GAS FROM AGENCY, I CONTINUVOUSLY CONTACT WITH DEALER AND REMINDER 8-10 TIME BY PHONE AND PERSONALLY GO THERE.
BUT TILL DATE NO RESPONCE .
MY CONNECTION NO. 13998
DR.SATYA PRAKASH VISHNOI
B-4, DISTRICT HOSPITAL CAMPUS
CHHIPITOLA
NEAR SAI-KA-TAKIA
AGRA-282001 (U.P.)

respected sir,
I am the consumer of bharat gas (cooking).CONSUMER NO-16213 . I have diposited cylinder in DAMAN branch & transferd my document to bharat gas. Indore
acording to bharat gas Indore 's instruction I have submitted all photocopy of document on dated 21/02/2009. til now I am not getting cylinder for cooking & I am suffering.

so I request to you kindly issue cylinder for cooking in INDORE BRANCH.

I am resident of Ajeet Road, St. No. 4, . The gas cylinder delivery is done from Pusab Gas Service, Veer Colony, Bathinda. Home delivery of gas ans booking of gas is not in time. I have booked for gas cylinder which no. is 9976 on dt. 14/02/2009. but gas is not deliverd till now. My gas consumer is 1589. My Adress is:-
Ajay Kumar Aggarwal
H. No. 21192, St. No. 4,
Ajit Road, Bathinda
Tel. NO.[protected]

You are requested to take necessary steps. As it is creating a lot of problems to our family.

I am Jayant Isaac, from Durg-Bhilai (Chhattisgarh) India; I want to tell the incident that occurs almost every time when I go for filling the petrol or diesel in my car and bike. I would like to tell one incident when I went to the petrol pump for filling the petrol of Rs.100/- and said the petrol pump person to get me petrol of Rs.100/-, immediately the person filled the petrol of Rs.99.75 only. On asking for clarification he simply said that this much quantity only you will get for Rs.100/-. By getting this answer I argued with that person and insisted him to give petrol of full amount of Rs.100/- then he simply denied giving me the petrol of full 100/- rupees. This type of incidents always takes place with me as well as other customers. Now a days lots of customers are not having time to do all this conversation and they simply ignores it and says that it is a matter of only 25 paisa or 15 paisa, but I want to say that it is not a matter of this small negligible amount because when it is accumulated it becomes a huge amount that these people earns by cheating the innocent customer.

Can you please guide me the procedures to launch complaints against these frauds and do the needful.

Dear sir,

My brother MR. DEVIDAS VITTHAL KHURD had Apply for new gas connection(CONNECTION NO-3689) in RATAN ENTERPRISES RAHATANI(KALEWADI ). The gas number is come.But the problem is my brother & his wife is in london & they will be come after 2 months. I went to collect the gas on saturday in Ratan Enterprises with all neccessary documents.but they refuse to give me gas connection.
my brother ready to send authorization mail for collecting gas connection. So i request to you if possible on my brothers authorization mail to give me a gas connection pls intimate to Ratan ENTERPEISES for the same.
Otherwise i kindly request to you pls hold this gas connection till my brother will come from london.

Pls reply on my query asap

Thanking you,
audumbar khurd

Sir
I am customer of Domestic connection of Bharatgas consumer No C10366 at Visakhapatnam in Andhra Pradesh.This is to lodge a complaint against the delivery boy who is asking for charges for delivering the cylinder at home while it is promised for home delivery from sri saikrupa gas agency in Gajuwaka.Request take up this matter with Bharatgas authorities for the same.
Regards.
Sameer

Sir,

We booked our gas dt. 15/02/2009 booking no. 06, but till date not dilvered.

Connection No.-16204
Name- Anurag Awasthi
Adress- House No. 05, Hiran Nagar ( Near Ajit Singh Gate) Unnao-209801

Please provid the gas timely, And Telephone No. allways engased. Please help.

Thanking You

our customer no. is 5939 by name KISHANCHAND PAHUJA we are getting cylinder each n every time after 15 to 20 days after booking. the agency holder is selling in black also, in past our supplier was balaji gas agency in PHULERA. they were also doing the same thing, in past we launch many complaints against this particular agency holder. then after some time the dealer has been changed. now the new dealer also doing the same troubles, the reason is SAME STAFF of the old phulera dealer is working with the new dealer. there names are mr.kuldeep sing & dinesh sing...new dealer name is ANNAPURNA BHARAT GAS, BUS STAND, NARAYNA (TEHSIL. PHULERA)...DIST. JAIPUR... RAJASTHAN... PHONE NUMBERS ARE...[protected], 234416.

I'm one of your customer having LPG connection, consumer no:1931 dated 17/11/2007 at your distributor, m/s BHASKAR GAS AGENCY, 1/260-B, NEAR GARUDAN KULAM, BARRACKS, WEST HILL, CALICUT, KERALA. PIN:673006.(distributor code:621705) .
I received my second cylinder connection on 26/2/2009 by paying Rs.2150/-.along with a COMPLIMENT worth Rs 380/- which have been charged from me. When I enquired about the detailed bill, they gave only the subscription voucher for Rs 1250/- and a bill worth Rs 326.50/-. I rejected the compliment but they said that it was a company offer and they even charged money for it.Kindly clarify the genuiness of the compliment and the chages for the second cylinder.