Bharat Petroleum [BPCL] Complaints & Reviews

To, Mandar Karmarkar
Pune
[protected]
[protected]@rediffmail.com

The Chief Vigilance officer
Bharat petroleum Corporation Ltd



Dear Sir,


Sub : Complaints Regarding two LPG Pumps In Pune
( Mitali Service station WC/MH/14/5171(p108928) & Saraswati Auto services MR/PN 279)

I have following 3 complaints which are same for both the LPG pumps

1. Both LPG pumps of yours do not operate AIR pressure Facility which II understand is mandatory. I have visited and filled up LPG at these place at least 3-5 times each, in last 3 months, non of the occasions I could avail the air facility at these two LPG pumps. You need to investigate this matter. I have all the cash memos with me for both pumps.


2. When both pumps could not give me AIR faci;ity 2nd time I demanded the complait book which I suppose is mandatory from your side. After a wait of 10 minutes also the could give me the “complaint book”.When the 3rd time also they could not give me the AIR facility I was waiting for 20 minutes at both the places for writing a complaint. The staff on the counter made it sure that I don’t get it.

3. At both petrol pumps the telephone numbers of your local office ( sahajanand Complex, east street, Camp, Pune) are not displayed, I suppose it is mandatory from your end to display the name of concern authority with contact nos. Both pumps do not hv this information.

4. Today morning when I visited your East street office to give a written complaint about these irregularities I was greeted by a security man at the reception counter and he informed me that one MR Singla is responsible for the concerned area and he is not there in office. When I insisted that I must lodge a complaint he directed me to one Mr Gaikwad. I told him verbally all my experience about these two pumps, he made a note of it. When I insisted, now that I am at your office pl give me a blank paper so that I can handover a written complaint about the same, He said, he can always accept it but it will go to the area sales person and nothing will happen i[censored] want a right effect I sould go to your website a lodge a complaint thru it. When visited your website it doesn’t have a link to complaints but it has link to vigilance office and the same link is not working due to server upgradation(nothing new abt it)
You are now requested to take a serious note of these 3 complaints and revert back to me about the action taken from your end. Pl mind that I won’t give up this issue till it gets resolved. If you need cash memos of these pumps
I have for mitali, dated 02/11/08, 06/12/08 – 2 nos morning and evening and 24/12/08
For sarswati dated 10/11/08 and 09/12/08

Thanking you,
Yours faithfully




Mandar Karmarkar
[protected]

i am customer of this agency since last one year. during the time of booking we asked for 2 cylinders but were told that new connections will be gettin 2 cylinders only after 6 months. now i ve only 1 cylinder which got over last night. in the morning when i boked for the same the person there is saying that i ll get it only after 3 or 4 days. what should i do with an empty cylinder for 4 days. when i went there they are saying that that''s...

Sir,
I am the native of Nedumbassery. My gas agency is Sema Gas Angamaly. I got second cylinder but it is of no use because of the non availability of gas. When first cylinder received then after 45 days duration the next cylinder allowed in this agency. It is very difficulty. In my house one cylinder is using at least 30 days. I am in a great difficulty. The agency said the company insutrected that when first cylinder received then two weeks later only next cylinder booking. Then the cylinder 45 days after only received. total period is 45+ 2 weeks 59 days.

Please do the needful

Pls.deliver this to the Bharat Gas Customer Support div. complaints.

Dear Sir/Madam
I am a consumer of Bharat Gas and my consumer card no. is 3906 registered with "Shubh Jyoti. Bus Stand, Khargone, PIN- 451001 M.P."

When consumer go to the agency office to book gas cylinder refeel then they are being asked to come only after 21 Days for cylinder booking.

I have read in a news paper that there is no such condition applied that " A consumer can book gas refeel only after 21 days" and a consumer can book gas refeel when it is needed.

Sir/ Madam, hereby I would like to request you to kindly let me know the fact about this situation.

If there is no such time limit for gas refeel booking then kindly give direction/ instruction to "Shubh Jyoti, Bus Stand, Khargone, PIN- 451001 M.P."
You are requested to please reply at your earliest and oblidge.
Thank You.

Your sincerely,
Vikas Prakash Vyas.
e- Mail: [protected]@yahoo.co.in

dear Sir,

I brought bharat gas connection six months back. at that time only i asked for double cylinder they said you buy only one cylinder now and second cylinder will be issued only after six months. now when i approched them now they are asking me buy water filter costing Rs. 1800 for issuing second cylinder on existing gas connection which actualy cost Rs. 1750. MY consumer No is 11105

Gas Agency details are as follows;
Akshay Gas Agency Distributor code No 371792
Sita Sadan, Opp Police station, Ch. Shivaji Marg, Bhyander (E), Dist : Thane-401 101
Ph. No.[protected] & 2814 6646

kindly help me out.

regards,

Nilesh Nalhe
+[protected].

Hi,

People at the Bharat Petroleum petrol pump chennai-82 (Sri Ramachandra Agencies, Peravallur - Explosive License no - P/SC/TN/141337 (P121772)) have been charging Rs 1.00 for every fill for Rs 100. Also the quantity of fuel will be for Rs 100. They say that, that is what they follow and will not fill if they are not given the Rs 1 more. This has been happenning until the recent price drop.
Also there had been multiple incidents where consumers were told that they had not paid for the fill even when they had. Readings will be taken, calculation on the day's sale will be done and ultimately, the consumer will be told that he had not paid. I had personally witnessed this once and was a victim of another.

I request the consumer forum and Bharat Petroleum to take this seriously and undertake necessary actions. Please have regular / surprise audits undertaken to ensure that standards are followed and the consumers are not cheated.

i booked the gas on 21 Nov 2008, consumer no:17211 on the name of T Nagaraj Sharma H.No:3-5-117 GANESH STREET, JANGAON.and the booking number is 4164.till today they have not delivered inspite of several personal visits to the distributor at jangaon, Dist: warangal. This is happening regular basis and leterally every time . now a days we all are engaged in our daily bussiness and...
plz take action and deliver in time
thank...

Dear Sir,

I have been transferred from Indore to Maharashtra from 01.09.2007. I have not received any bank statement till now may be due to not changing the address.

Therefore I request you to provide me monthly statements for my credit card no. [protected] for last one year.

I will be grateful if you could deliver it by monday (22.12.08) as I require same to clear my loan file.
You can mail on "[protected]@yahoo.co.in"
Regards

Virendra Ramakant More

Respected sir, as i am tejus s/o srinivas roa m<consumer no <20061> residing in #35 3rd cross 2nd stage sudhamanagar bnglore 560027 as we require an additional connection for the same no we are roaming frm past 3 months, for office, in v.v puram bnglor harsha enterprises not providing the service, saying some other the reasons every time spkon to propriter regarding he is gvng the rubbish ans com next, weak after 1 month, frm 3 months we are getting ths bullsht same ans, , frm them, we require the additonal connections coz if we book the gas it will get deliverd after 10 to 15 days we are suffering a lot on ths so i kindly request you to provide the connections as earliest as possible, other services are providing good service pls don't make, us to switch to other service providers thanking you yours faithfully tejus

Sir, the distributor has no fix policy for distribution of gas namely
i) At times they ask for advance booking of gas to be done on telephone and on other occasions (most of the time ) they provide gas without booking, depends on the drivers mood, when the gas is booked on phone then they want booking receipt, as issued by their office to them, which they seldom carry, it delays the delivery of gas.
ii) Distributor has neither fixed any day of the week and / or the date for delivery of the gas in my locality i.e. Nanda Chowki nor any place where the truck would stops and distribute the gas to the consumers of this locality, they don’t have fix time too, some time they arrive at 10AM, 12PM and on occasions after 2PM, as a result one has to be always on the road to look out for the gas every day.

Please note that their truck carrying gas, every day passes through (certainly not at fixed time) nanda chowki and other localities on its way to Selakui but it never stops in between to deliver gas even if one tries to stop it, and if one could chase him and force to stop they make innumerable excuses and invariable ask to book gas first, against generally followed norm of taking the counterfoil of the coupon book and gas being booked by themself only. As a consumer we are totally left on the whims of the driver of the van/truck, always waiting on the road for his benevolence, certainly people have other more important chores to attend .
You are requested to kindly look into the matter and evolve some efficient method for the distribution of cooking gas.

Dear sir,
i want a new bharat gas connection, subdelar want Rs.5040
for new connection in shahpura (dis.jaipur)and give one cylander, one ragulater with pipe, one chula, one cooker, some rice and tea.
without thinks subdelar canot give connection.
sir,
i want to know that one chula, one cooker, some rice and tea must to purchase with connection.

Chandra Shekhar
Shahpura Dist.jaipur
Rajasthan M.[protected]

I transferred my gas connection from Noida to Faridabad. Noida gas agency has given me confirmation letter in hand to avoid postal delay in transfer confirmation. Now the Faridabad badhkhal gas agency is not accepting it. I said you can phone there and they will confirm whether they have given me confirmation or not but the agency is saying I will accept only through post. I don't think it is good to haras and the agency is also asking me two registry envelops. Please help me so that i can get the connection.

Mahalaxmi Enterprises, a dealer in ITPL selling a 14kg cilender LPG Gas with a 2kg Wheet Floor, for Rs.420/- in his godown near Kundanalli are 3 kms from ITPL, Bangalore. Buying wheetfloor of Rs.67.00 is compusory. If you not having Rs.420/- you have to go back.

Please enquire about the same and do justice to the consumers.

Dear Sir/Madam,

I am T.Subbamma, w/o T.Sanjeeva Reddy resident of S.Uppalapadu, Jammalamadugu, Cadapa of A.P. As I have to approached your Distributor M/s Sree Lakshmi Gas Agencies located at Jammlamadugu for New LPG Gas Connection on June 2008 and againly on August 2008 but they r responding irregularly as No new connections & No Booking for New LPG connection.

For this response I have to issue a Legal Notice against to Distributor on[protected]. Eventhough the Distributor was not responding to issue of New LPG Gas Connection.

I have also arranging for complaint in Consumer Forum & Right To Information Act.

So please go through on my complaint and take the Neccessary Action on the Distributor and Issue me New LPG Gas connection immediatly.

Any futher clarification be feel free to call me or revert to my mail ID.

Thanks & waiting for ur Reply

T.Subbamma,
W/o T.Sanjeeva Reddy,
S.Uppalapadu (Village),
Jammalamadugu (Mandal),
Cudapa (District),
Andhra Pradesh,
India.

Mobile No: [protected].
Mail ID : sreenivasulu.[protected]@relianceada.com., [protected]@yahoo.co.in

I am a customer of Bharat gas and my supplying dirtibutors is M/S CITY GAS SERVICE, CJ-99, SALT LAKE, KOLKATA-700 091, C.C. No.- 461702. Now I am having single cylinder. 7th day of November 2008, came to know over telephone that my distributors issuing 2nd cylinder Immediately I rushed there and requested them to issue me the 2nd cylinder. But they told me that I have to purchase an amount of Rs. 2000/- of some household utensils from their shop other than the connection price, and then they will issue me the 2nd cylinder. I requested like anything to issue me 2nd cylinder, even I wish to purchase a little thing of Rs. 500/- (approx) from them, but they won't listen and rigid their voice and asked me to do complain where ever I wish.

WHAT A BAD RULE AND RUDE WAY TO TALK TO THE CONSUMER.
It is my humble request to the Bharat Gas officer, please take care of the issue.
Thanks and hope you will take the proper actions.

JAYDEB KUMAR MANDAL, Ph. No.- [protected], email id - jaydev.[protected]@yahoo.co.in / jaydev.[protected]@gmail.com

I wish to transfer my Gas Connection from Jammu To Gurgoan, which i have bought on 28/04/
08 under consumer no 23450 and subscription vochure no is[protected] from Shiva Gas agency (Agency No 531884) last morh Gandhinagar Jammu.

I got the feedback from the Agency that i can not transfer my Gas before completion of one year.
However i require it urgently to be shifted.

So kindly Guide and suggest me the best possible way to transfer it to Gurgoan at the earliest.

Dear Sir,

I, Praveen Kumar, having a Bharat Gas connection. I wish to state that My Dealer i.e. Bhram Jyoti in Meerut (U.P.) is providing very poor services to the customers and the person dealing with them are in trouble as First they are booking the gas after one month period from the date of delivery & the delivery is providing to the customer within/after 15 days of the booking.

This is the harrasment of the bharat gas customer as by this process there is a gap of almost one & a half month between the previous delivery & the next one. As the persons only having single gas connection are facing a lot of trouble bcoz of this process as i think one gas cylinder is not sufficent for one & half month period as the maximum period i[censored]tilised properly with 4 or 5 persons family is 30days but in winter season its also too tuff to use even for 30days while new connection are not available in the market. As in our case, we have booked the gas on 14.11.08 and got the delivery of the same on 27.11.08 and the dealer is saying that he will book the gas on 27.12.08 and which will be delivered in next 15 days atleast.

So it is requested to plz do something so that we can come out from this situation and if the dealer is doing or working as per the rules & regulations so plz provide me what are the rules or regulation for delivery & booking of the gas and also about the provisions regarding new gas connection. My information are as under:

Name Praveen Kumar
Dealer Name Bhram Jyoti in Shastri Nagar, Meerut (U.P.)
Consumer no. 4270
Address K-2-2226 Shastri Nagar, meerut (U.P.)-250004
Contact no. [protected]

Plz do needful to help us.

Thanks & regards

Praveen Kumar
[protected]

Date-17.12.2008


Dear sir

brahma jyoti bharat gas se delivery man se under wait(not14.2kg gas)cly mill rahe hain.complan karne par koi karyawahi nahi hoti.booking ke 12din bad bhi gas ghar par nahi de jati hai phone per gas book karane ke liya kai bar phone karma parda hai kyoki phone vyast aata hai mr.gourav phone nahi uthate or mishbehave se pesh ate hain.khai bhar mr sanjay chug se complan ki ghai to unhone bhi hamari samasya ka samadhan nahi kiya.lagta hai ki mr. chug bhramjyoti se suvidha shulk vasool kar rahe hain Humne 15.9.08 ko bhi complan kit hi jiska aaj tak koi samadhan nahi ho paya hai. Delevri man ko ghattoli karte pakre jane par malum hua ki 17Rs /cly delivery man se gas ajency per jama karaye jate hai jis karan wo cly se gas nikalte hai .gas ki booking ges delivery ke 30 day ke bad book karte hai . Gas ajency pe consumer ko bataya jata hai ki ek sal me 8 cly consumer ko Bharat Petroleum corp. se mil raha hain. Brahmajyoti gas servcie ke staff par kisi ke pas company ki ICARD nahi hain.Hamara gas conection Meera Gas Service se transfer hoke aaya tha App hamare onection Meera Gas per transfer kene ka kast kare. Appse namrniwedan hain ki hamari samasya ka samadhan kare
cons no-4023, 4708, 4037, 4296, 4220, 4001, 3005, 4088, 4512, 4573, 4149, 4201, 4488, 4747, 4060, 4011, 4442, 3948, 4167, 4421, 4269, 372, 259, 4270, 373, 3962, 4550, 658, 7481, 4245, 4059, 4429, 4285, 4230, 4198, 149, 4202, 4343, 3217, 3041, 6334
sabhi custome
M/s Bhrama Jyoti gas
shastrinagarmrt. Send to:- 1.mr.sanjay chug
2. Loni plant
3. Bombay
4. s.k jain (Ex. Director lpg)
5.ministry of bharat petroleum
6.shoshan unmulan parishad delhi
7.lpg complant bord

SIR,
I WANT TO DRAW YOUR KIND ATTANTION TOWARDS CORREPTION OF OUR GASS AGENCY, I HAD ALREADY LOADGED A COMPLENT BEFORE FEW MONTHS TO YOU . BUT OUR DEALER OF GASS AGENCY ( EAST END ENTERPRISES, DILSHAD GARDEN, DELHI - 110095) NO BOTHER FOR ANY COMPLENT OR REQUEST.
HIS DELEVERY MEN NEVER USED MEASURMENT SCALE TO WEIGHT THE GASS CYLENDER. THEY ALWAYS DELEVERED UNDER WEIGHT CYLENDER. TODAY e.i. 16.12.2008 HAS DELEVERED A CYLENDER 12 KG GASS + CYLENDER WEIGHT 16.7 = 28.7 KG.

KINDLY ADVISE US TO SOLVE THE PROBLEM. IF YOU ARE ALOS UNABLE TO STOP THE THEFT OF GASS OR CORRUPTION PLEASE WRITE US SO WE CAN MOVE TO HIGHER AUTHORITY OR CONSUMER FORAM.
PLEASE DO THE NEEDFUL & OBLIGE.

YOURS FAITHFULLY,

KAMLA W/O SH. B.S. CHANDRA
GASS K.NO.9819
ADD. 36-D, POCKET-A, MIG FLATS, GTB ENCLAVE,
DELHI - 110093.
MOB.NO.[protected], [protected]
TEL.NO. 22135952.

I S.R.SHARMA IN AHMEDABAD I AME COSTUMAR VINAY GAS I GO TO GAS MANAGER AGENCE SAY TO ME YOU WILL PAY RS 40 THAN BOOKING GAS.