Bharat Petroleum [BPCL] Complaints & Reviews

I approached Balaji gas agency at MS Koil Street, Royapuram at chennai, for getting new domestic LPG connection today. The person Ms.Umayal, there asked me to buy an LPG stove and an Electric Rice cooker from them.When I said I do not require them, she said "in that case she can"t give connection to me"and she shouted at me and insulted me. I am an MBBS Doctor. If even a Medical officer is treated like this at one of your BharatGas outlets, then what will be the fate of other common man visiting there???? Is purchase of such thigs is mandatory to avail an LPG connection? I would like to have clarification regarding this. I would like to meet some responsible higher officer of Bharat Petroleum to make representation in person. I kindly request you to give me the details of such officers in Chennai, at the earliest. Thankyou...Dr.N.VARADARAJ MBBS

There was an attempt to malpractice at Advaita Petrol Bunk, on 16 th main road, BTM layout. Though I had clearly asked the operator to fill my diesel tank. He sets the metre for 200 Rs and acts as if he has filled for 200 rs while the cash collector disturbs me . If i was not alert he would have reset the meter filled my tank and charged the extra 200 Rs to me. I have noticed this ha[ppening in many petrol bunks across banglore. someone should investigate this & put an end to innocent people getting conned. I could provide more details like name of operators etc on request.

Hello,

I was trying to Book a cylinder from Sunday (Emergency Service Available on Holidays), but there was no response to my calls till today (Tuesday - 1645 IST), they deliver the cylinder after 15 days from booking date, now I have lost 3 days just to book the cylinder.
Can some on really look in to this and help all the consumers of Harikrishna Gas agency.

Girish

DEAR SIR,
THE BHARAT GAS CLAIMS TO DELIVER THE GAS-CYLINDER TO ITS CONSUMER WITHIN 24 HOURS OF BOOKING.

MY CONSUMER NO IS 12821. AGENCY IS BHARAT GAS AGENCY, Tirunelveli
HERE, WE HAD BOOKED OUR CYLINDER FOR HOME-DELIVERY
ON 14/10/2008
THE DELIVERY HAS NOT TAKEN PLACE DESPITE OUR DAILY
REMINDERS TILL TODAY i.e. 25/10/2008.
PLZ LET US KNOW, HOW CAN WE CONTINUE THE RELATIONSHIP WITH YOU IF WE ARE NOT GETTING PROPER SERVICE FROM YOUR SIDE AND NOT EVEN PROPER REPLY ON PHONES. THE BEHAVIOUR OF YOUR EMPLOYEES WITH US IS WORST.

Tamilnad Govt has announced that producing of Ration Cards in person is not required for refill of LPG for domestic consumers.

"Ration Cards should not be insisted upon by LPG distributors in future" - Tamilnadu Government's commissioner for Civil Supplies stated on Sep 12, 2008 vide The Hindu dated on Sep 13, 2008 published from Chennai in the first page itself.
Still, the dealers of BPCL in Chennai insisted on ration cards for refilling and denying the supply for bookings.

Except in Tamilnadu, nowhere, Ration cards are insisted for refilling in India.

Will BPCL authorities take action and instruct to their dealers on this to follow the Govt rule?

My name is Subhash Chandra Dubey and i am customer of Bharat gas in Rathi gas agency.



Address of this agency is -

"RATHI GAS SERVICE

OLD DHER SHAH SURI ROAD NEAR SARAI KHWAJA FARIDABAD"



And godown address is - "VILLAGE PUWAI, FARIDABAD"



My customer id is - 776407



I have booked my gas through phone on 22/10/2008 in rathi gas agency.

The incharge / assitant of godown (rathi gas agency) is Mr. Pawan kumar.

At 24/10/2008 morning at 6'o clock I gone at godown .
So many people are also stand there in line for waiting their number.
I was gone there and start waiting for come-out my number. At 8'o clock the godown was opened and they start distributing the gas cylinder to the people those who are in line.

Approx 80 people are there in line after distributing the gas to 40 people they stop distributing the gas cylinder and mr pawan told for rest people to submit there cards and come tomorrow for gas cylinder because cylinder are finished.



After this thing they load there 4 tempo (200-250 cylinder) and send them to deliver the cylinder in sector areas. But the Main thing is that he gave 20-25 cylinder to a private dealer of that local area without any receipt and number.




Its not only first time with me even it happened time to time with every customer of rathi gas agency.
And if we will wait for the vendor service then its not sure that when you can get your cylinder because so many time I was waiting for them they took 20-20 days and they haven’t drop the cylinder at home.



Kindly take immediate action and inform me as soon as possible.





With thanks

Subhash Chandra dubey

[protected], [protected]

Dear Sir

I am writing to complain about our city gas agency named as Ahmedgarh gas agency.Firstly, we have to wait for days when we have to book the cylinder & moreover the owner of the agency act as a dictator when anybody complain about their services they started abusing and using rough words and threat the public if anybody complain about them he would stop their service.
Secondly, the terrible distribution system of this agency.You will be surprised to know that their are several villages which are attached to this agency along with our city and inspite of providing good distribution system we have to wait in a very long queqe which is approx. 1km long.everybody have to go for thier jobs but to take the delivery they have to miss their half day.Moreover the selling of cylinder in black is very highin our city.
I request you on behalf of my city residents to please look seriouly into the matter and ensure the public the good services in future.Hope for a positive reply soon.

Thanking You,

City Residents
Ahmedgarh
Dist. sangrur
punjab

Consumer No. 10464
Distributor Code: C. C. 611712
Distributor Name: PRATEEK ENTERPRISES, BANASWADI, BANGALORE.

On 18.09.2008 I booked for a replacement gas cylinder under wait list no. 10217. After several reminders over the phone, Gas cylinder was delivered on 03.10.2008, after 16 days on 03.10.2008. Their promised deliver time was 10 days and I went to the agency to clarify when I can book the bext cylinder. Staff informed me that I can book for a repklacement cylinder after 21 days from delivery date.

Today I called them to book for a replacement cylinder and I was told that the booking can be made only after 25 days from the date of delivery. This is disgusting and it is not my fault that the cylinder was delivered after 16 days of booking.

This is the second time that I am complaining about Prateek Enterprises and Bharat Gas, although promised to improve the efficiency of the agency has done nothing and several customers are disatisfied with the agency. I request you to check and see that the deliveries are made witin the promised dates,

When Indane has a delivery period 2-3 days I wonder what is wrong with Bharat Gas with a delivery period of 16 days.

Awaiting your reply.

Best regards.

Marykutty John

i have a complaint against preeti gas agency nabha that they r not returning the regulator and as well as not picking the phone.So i had a great leakage of cylinder but no soloution for it, then they said send back it but the cylinder was leaking profusly so i had to keep it on the roof

My gas connection No.1104 is with M/s Ess Ess Enterprise, Nehru Vihar, Delhi. Generally their telephone No(s[protected]/23814025 always kept engaged and do, not pick-up. I had booked the above connection on 15th /16th Oct, 08 from my tel.No. 27612367 on toll free No.1712 as well as telephonically but so far I have not received the cylinder. Their service is very poor. May take necessary action.

This Distributor never picked-up phone. Every month we have rush to to agency and book the cylinder. I don't know what is the purpose of having Phone in that agency. Very poor response from the agency.

My connection no: 10005, name : m.meenachi, my agencies annamar agencies phone no:[protected], 257770, 257771. last cylinder delivery date was 31.07.08 and my booking date was 04.08.08 booking no is 4757.till date I am not reciving no cylinter, i asking them they told me roughs that is the all behavior, so please take this compliant.

your faith fully
m.saravanaboopathi

sir mare pass apka connnection no 24784 jo ki raj kumar ke name se sidhu gass sevice bathinda se hai mari family jayada baadi ho gye ab ek cylender se gujara nahi hoota plz issue me second cylender sidhu gass wala 3000 rupee mangta hai dusre cylender k liye plz second cylender issue kare

Mysel[censored]jwala wankhade, I had registered complaint on BPCL website complaint ref. no. C[protected].
on 7th Oct. I got reply mail that I'll get feedback from BPCL within weeks time but yet no feedback, no call from BPCL customer support.

I hope BPCL will take immediate action on this complaint.
Regards,

Ujwala Wankhade
([protected])

I want new gas connection from the BHARAT GAS AGENCY, Bandikui, District - Dausa (Rajasthan). I went there several times for the new connection but they are always refusing for new connection.

I want that they take my request of new connection and give me the request number so that I can know that in how many days I get the connection whenver there will be availabilty .

But they are not considering this thing . I have to go again and again there office. They are harrassing to me.

Please suggest what can be done.

Thanks

With Regards
Ramesh Chandra Saini

I AM FROM NAYAGARH DISTRICT OF ORISSA. ON BEHALF THE CONSUMERS OF BHARAT GAS I AM TELLING THE FOLLOWING POINTS.
1)M/s BARNA GAS (BHARAT GAS DISTRIBUTOR) OF NAYAGARH DISTRICT H.Q. IS NOT WORKING AS A CONSUMER FRIENDLY DISTRIBUTOR. HE CREATES ARTIFICIAL SCARCITY OF GAS. CONSUMERS ARE NOT SUPPLIED GAS EVEN AFTER MONTHS FROM THE DATE OF BOOKING.
2) BUT AT NEAR BY SMALL TOWNS OF NAYAGARH DIST H.Q. M/s BARNA GAS HAS OPENED RETAIL OUTLETS WHERE THEY ARE SELLING DOMESTIC CONSUMER GAS @ RS 550.00 TO 700.00.
WE THE POOR PEOPLE OF NAYAGARH DISTRICT ARE FACING A LOT OF PROBLEMS BY M/s BARNA GAS.
3) WE NEED YOUR COOPERATION AND HELPING HAND TO SAVE OUR SELVES.

Delay in delivery of LPG gas
I had Booked for the refilling of LPG cylinder on dt. 07.10.2008 but yet today on 15.10.2008 there is not any response and nobody ready talk to us from the distributor of M/s. Vishnu Gas Service Brij Vihar, Ghaziabad, Uttar Pradesh. Even after daily reminders on phone they are giving false assurance everday.
Please look into the matter urgently.

Thanks & Regards

Kaushal Kishor
[protected]

sir
i want new LPG bharat gas connection so i visited chand gas service, new rly. road GURGAON(haryana), they said forms are avilable only on first wednesday of the month.they misguided me. On[protected] as proof of residance i presented EMPLOYERS CERTIFICATE which is one of the document, BUT THEY REFUSED IT.Then i approached area sales manager after that they give me form, after that i filled the form and submitted
Than i asked them whan address verifcation wil be done, they said THERE IS NO TIME LIMIT.but i as per INSTANTGAS CONNECTION on WEB SITE after complection of documents immidietly connection will be issued.
sir please help me

Sir/Madam
I am a junior telecom officer in BSNL Chittorgarh, I was having a domestic LPG gas connection in
Banswara, Rajasthan from HP in 2001 which was subsequently got transfered by me
to Kota, Rajasthan in 2003 on my transfer to Kota. I was further transferred to
Jaipur, My Native place and my parental home where my father already have a
double cylinder gas connection, so i did not required a gas connection there, so,
i did not applied for the gas conection there. I was again transferred to
Chittorgarh in June 2007, But here is no HP Gas service and my TV was also Two
years old. I approached to both of Gas agencies Here ( Indane and Bharat Gas )
and both refused me a connection and also directed me to get the TV revalidated.
I went Jaipur and got the TV revalidated for a month from HP Had office, Jaipur But of no use as both
agencies refused to accept transfer voucher again and told me that new applications are not being
entertained. I have left with no options but either to arrange an illegal gas
connection from black market and
pay rs 550 each time for a domestic LPG Gas cylinder, or obtain from private
LPG gas providers (Badala Gas at Chittorgarh Rajasthan) which provides unsealed
gas cylinders of 12 Kg LPG gas ( not guranteed) for rs 500 (without receipt)
which too not on time. I opted the 2nd option for the time being and kept trying for the gas connection, but all in vain . I haver also submitted my documents ( Copy of Transfer order, identity proof, Transfer voucher, residence proof etc.) to your agency's office at Chittorgarh.
On The other hand every hotelier, street tea vendor, Halwai etc. using domestic LPG,
can be easily varified by reaching at there cooking place.

Kindly Guide me how to get a domestic LPG gas connection at Chittorgarh.

Thanking you

Pawan Kumar Kumawat

Dear sir,

Please note that I Dharamveer Sharma holding your gas connection against SV No.[protected] dt.22.01.99. We are facing a problem after shifting my gas connection from M/s.Anil Enterprises 16/5, Mathura Road, FBD to M/s.Rathi Gas Services SAP Code-140078.
The dealing persons of Rathi gas services alwaya do misbehaving to custumers & do not book the Gas even that they have complete stock of gas.
Sir, I m realy fed up the services given by the M/s.Rathi Gas Services SAP Code-140078 so, i request to you that kindly transfer my Gas Connection to my previous suplier i.e M/s.Anil Enterprises 16/5, Mathura Road, FBD.

I hope a possitive reply from ur side

This is for your information & necessary actiom Pl.

With Regards

Thanks & Regards

Dharamveer Sharma
Tel.No [protected]