Bharat Petroleum [BPCL] Complaints & Reviews

my Consumer ID: 32187

I face very poor response from Rashmi Gas Agency (tel no: +[protected]/02) every time I try to do a cylinder booking. First of all their phone line is all the time busy. It seems like they keep the phone off the hook. And if you are lucky to make a booking which they promise will be delivered in a week's time doesn't happen for at least 15-20 days. In fact if you don't follow up, they don't bother to deliver at all.

One more thing I have one cylinder now and I went for 2nd cylinder. They told me that I can get it but I have to pay 3000 +
because they told with this 2nd cylinder I have to purchase some home appliance, like mixer or pressure coocker etc, If you have this item in your home syill you have to take one more otherwise they will not give 2nd cylinder.

I am consumer of Bharat Gas for last 20 years. I am having only one gas cylender against my connection No. 6563 (Kamala Gas service Nehru Nagar Ghaziabad.). I am not getting double cylender due to the reasons one and another. Now I contacted the agency when the DBC system is open, they say that you are already having double cylender as per their record in their computer. Actually I am having only one cylender and security for only one cylender has been deposited by me. It is not understood that how they say that I am having double cylender. Kindly issue instructions to issue me another cylender under DBC scheme as I am facing great problem. I am a sr. citizen and feel problem to obtain gas from Godown of Agency in case when gas finished suddenly. Thanks
K C Goel
A-25 New Anand Vihar Rakesh Marg
Ghaziabad. Mob. [protected]
Consumer of Bharat Gas connection No K 6563
Kamalas Gas services Nehru Nagar Ghaziabad.

Sir, I have been transfered from Guwahati to Delhi. I surrendered the connection of LPG which was issued to me in my name on Septeber 9, 2008 to City gas Agency, Basistha Road, Beltola, Guwahati-28 and they issued me transfred voucher for Delhi, Unfortunatly my transfer voucher has been lost during transit the laggege of goods. Please issue another transfer voucher or duplicate. let me know the procedure for requsting.

Sir
I am so many times applied for new connection in Bharat gas at velaceryy (Munusamy gas agency ) last 2 years. They will consider anything simply thery are saying come after one month.

I think thery are selling new gas connection for bribe or illegally or to the hotels.

Kindly take necessary action against the velachery Bharath gas agency ( Munusamy )

Regard
Balakrishnan S.

Dear Sir,
I, Baijnath Kaushik, having a gas connection from bharat gas and my consumer no is 25484, at Vasundhra, ghaziabad and was connected to
Distributor code-52194, Vishnu Jyoti gas service, Block no 1, Sector-14, Vaishali, Ghaziabad. This is to inform you that last month on 27/08/2008, i have shifted to dehradun, therefore I have deposited my gas cylinders at ghaziabad office and my termination voucher is TV 053, at dehradun when I have contacted my nearest distributor Arbind Gas (Race Course road), they have asked me to submit a photocopy and then they just put a query stamp asking the Vishnu Jyoti gas service, Block no 1, Sector-14, Vaishali, Ghaziabad to confirm that TV voucher is issued by is correct and asked me to send by registerd post which I have sent on 02/09/2008 by registerd post SP EE[protected] IN, after 20 days when I am enquiring from Vishnu Jyoti gas service, Block no 1, Sector-14, Vaishali, Ghaziabad, there are saying that we have not recieved your registered post, and here at dehradun when Iam enquiring they are saying that we have not recieved your reciept. Last one month my family is suffering due non availability of gas, I shall be highly obliged in this regard, please kindly forward my complaints to the authority to take appropriate action in this regrad.

thanks & reagrd,
BAIJNATH KAUSHIK
Contact No_+91-[protected]

Dear Sir

I am getting half filled cylinder/ water filled in the cylinder on regular basis, inspite of giving the complaint to respective agency, no appropriate action is taken.

I am getting 5-6 kg gas less in each cylinder from last 3 months.

Pl note the distrubutor name & address
M/s Eastend Enterprise (bharat gas)
Dilshad Garden (Near Seemapur Border)
delhi
Ph :[protected], 22586987, 22120634
My Cunsumer No is: 15077 (ASHOK KOTHARI)

Dear Sir,
I am a consumer of Bharatgas. My consumer No. is SG-14792. The distributor is Shriram Gas Agency, 3073, Suvarna Nagari Society, Near Anandnagar, Sinhgad Road, Pune-411051 (Maharashtra). Their phone nos. are [protected] & [protected].
The distributor has given me a gas connection with single cylender on 21/08/2007. On the same day I have booked for a second one. My waiting No. of second cylender is 1644.
Even after a period of 1 year the distributor neither give me the second cylender nor explains the present status of supply of second cylender.
To worsen the situation without considering our accute position created due to single cylender, he supplied the refilled gas after 12 to 15 days from the date of requisition.
I am annoyed by the poor service of the distributor and Bharatgas but I can't find the alternative.
Please held me and ask the distributor/Bharatgas to supply me the second cylender immediately and the refilled cylender should immediately be supplied after requisition.
Your co-operation is highly expected.
Thanking you.

Yours faithfully,

B. V. Jagtap

I had lost my second refill/empty cylinder when relocating. The agent wouldnt issue me a second cylinder upon many requisitions...

Delivery man Mr.Vishwas Kedare of M/s.Anand Gas Agency (Ahmednagar) had visited my home for cylinder delivery he demanded Rs.10/- above the reciept amount of Rs.341.51 & said that Cylinder cost is higher by Rs.5/- than the reciept printed price & Rs.5/- for delivery. I refused & told i will pay as per the reciept He replied that Ok then I will see how you are getting the delivery of cylinder timely & delivered to your door step as I am the only delivery man. I have also mentioned the complaint on the back reciept slip. I have also taken in writing the reciept of additional Rs.10/- on the customer copy reciept along with his signature.

I want to know the exact price of cylinder delivered at our door step in my area & how much we have to pay to del;ivery man.

You are kindly requested to guide & reply in 7 working days or else I am lodging the complaint in consumer court.

Regards,

Sandeep Ramchandani
103, Sai Seva Apt.
Savedi, Ahmednagar.
Consumer no 5880
Dealer Name & Address :-
Anand Gas Agency
Parag Plaza, Ahilyadevi chowk,
Pipeline Road, Savedi,
Ahmednagar.
Area officer of Bharat Gas :- Mr. Nilesh Naik

I am consumer of Bharat Gas serviced by Ganapathiraja Agency in Jayanagar.

Never ever i get thourgh the phone provided by the agency. Even after 30 calls, no one picks up the calls here.

Used SMS booking, twice i got the confirmation, but yet to get the cylinder.

Horroible experience for last 2 years.

I have booked cylinder for refiling on 21st August'2008. but till today(25th august) not delivered the cylinder. It is very very poor Seriveds.
It is every time same problem from them.

Regards,
Vinod Kumar

members this is very pity situation that we people are facing everyday in most of the petrol pumps across cuttack and bhubaneswar, petrols are sold at the price of 55 rupees in the name of higher grade petrol like speed, power and xtra premium where as in terms of service there is no difference.The consumer are not given any choice to buy the general petrol this makes me feel that as if this is additional burden of 5 rupee is given to us and when we are complaing they are saying that we should not fill petrol and wait for the general petrol to come.
Is it the status of consumer in India but everyday the adds of GRAHAK JAGO is brodcasted by govt this nothin but robbery in front of everyone.

Feedback by Registered user:

Feedback:
I have placed two orders one on 24/aug/08 order no-272290 & one on 1/sep/08 order no -273577.Also i had complained about late delivery for both the orders which i have not recieved uptill now.Pls let me know i[censored] r TALK TO US facility is just to decieve customers so atleast I can make arrangements thro other channels.

Feedback ref no.:
38368

Feedbacktype:
Complaint

Consumer Details:

Name:
Mahesh

Consumer No:
26530




Contact No:
32303300

City:
pune

Emailid :
[protected]@rediffmail.com

Other Details:

Distributor's Code & Name:
(112240) NATRAJ GAS - [protected]@vsnl.com

Territory's Name:
Pune LPG Ter`y - [protected]@bharatpetroleum.in

SO's Name:
LPG - Pune - 2 - null



The above para was mailed by me to the concerened authorities from BPCL but to no response .From this u can see the pathetic situation of general ( verry common man ) at the mercy of institutional mafia .Ps will some body take strict action.

the bharath petroleum pump in pallavaram ( tn lorry owners federation (tnlof) bpcl bunk) is one of the worst bunks of bharath petroleum.

these people here never make consumers ensure zero before putting petrol. i have suffered a lot of times . i have a bharath petroleum petrocard so i am forced to use this bunk frequently. even today i had picked up a fight when i went in my car and asked them to put 5 litres of petrol. just when i turned back the meter showed 1.44l . i argued with them asking why was i not told to ensure zero before putting petrol and what i got back was a abuse in filthy tamil language. i told them i will not pay a single paisa and retorted and came back. i also took a photo of the meter saying i gonna file a complaint

here is the photo : http://img262.imageshack.us/my.php?image=[protected]ku1.jpg

and another thing i have seen here is that these people cheat on quantity of fuel too. normally my santro gives 100-104 kms/10 litres of petrol in any other bpcl bunk but in this bunk petrol it gives me only 85-90 kms/ 10 litres. i really wanna complain about this bunk to bpcl. but i dont think they will even see my complaint. so i am registering it here

I have bought gas stove (ISI mark) with rubber tube from a local vendor. Now, when I want new Bharat Gas connection, Vinayak Gas Agency of Chembur Colony is forcing me to buy the hot plate again which is a waste for me. Please help.

dr sir,

i am a bharat gas consumer for the pas 27 years and using LPG (domestic) at home.

I have moved around states and presently in TN after being a IAF person for 15 yrs.

Now for gas cylinder booking time and again they ask for ration card.
Is it a must ?
secondly, can i not have an secondly connection, as have a large family with my in-laws, having two house Nos., two water connections, two EB connection...etc ???????

pl clarify

edwin
phone 0422/2401308

I am customer of bharat gas service and my consumer no. is 7871 and distributer name is Kalavathi Gas Distributors - Mumbai ( Virar) and Distributor Code is 140007. On 13/05/2008 i have surrendered my lpg cylinder and regulator to Kalavathi Gas Distributors and received transfer voucher from the distributor to Shalok Gas Agencies. Shimoga I had shifted my residence to Shimoga- Karnataka from Virar -Mumbai. I had submitted the same on 25/05/2008 to Shalok Gas Agencies in Shimoga - Karnataka, till date they had not given the lpg connection, saying that they have not received the confirmation from the mumbai distributor.where as the mumbai distibutor have already sent the confirmation to Shalok Gas Agencies. Shimoga - Karnataka. The Compliant has been raised with Shalok Gas Agencies. Shimoga for not responding to the transfer Voucher as we are facing the problem for cooking needs from the last 3 months for the negligence with Shalok Gas Agencies in Shimoga - Karnataka. Pleease do the needful for the same.

sir
I am consumer of bhart gas my old consumer no is -33304 at Rashami gas agency without intimation they have change to another gas agency that is PRATEEK GAS AGENCY BANASWADI BANGALORE PHONE NO;[protected], 25456408, 65679213 THEY HAVE GIVEN ME NEW COSUMER NO. -44390 I BOOKED GAS ON OLD DISTRIBUTOR THEY GIVEN ME BOOKING NO. -0712 DATED 17 AUG 08 AFTER 08 DAYS I CAME TO KNOW MY GAS CONNATION HAS SHIFTED TO PRATEEK GAS THEN AGAIN THEY HAVE TOLD TO BOOK WITH THE NEW BOOKING NO . THEY GIVEN ME NEW BOOKIN NO . ON 25 AUG 08. AFTER 26 DAYS THEY HAVE DELIVERED THE GAS AT MY HOME ADDRESS . I GIVEN 20 NO OF CALL TO THE AGENCY IT CAUSE A GREAT PAIN TO ME KINDLY TAKE ACTION ON CONCERN AGENCY SO THAT LIKE ME OTHER CONSUMER OF YOUR GAS COMPANY SHOULD NOT SUFFER ESPECIALLY THOSE WHO HAVE SINGLE CYLINDER. THANKU .

Bharat Gas Complaints - Reminder Not Picking up the Telephone
Review all Bharat Gas complaints
Bharat Gas
Subject :- Not Picking up the telephone (Second Complaint)

Respected Sir / Madam,

Our Gas Agencies address is Shop No. 9, DDA Market, Hargobind Enclave, Delhi (Near to Krishna Nagar Post Office) and the telephone nos are[protected] & 98 but these people never pick up the phone. I tried both the nos from the last three days but no response. I request you to take a necessary action at your end.

Thanking You,
Regards
moh zahid

i am sentthil and i am from sathyamangalam and i am working in bangalore and i want to surrender my connection and i want to avail a new connection in bangalore.
i dont have bill to surrender my connection, i got the connection before 5 years ago. if i want to get a new connection may i know what is the procedure in sathyamangalam and what is the procedure in bangalore and i am in indranager.
The Gas Agency only should have to help me !!!