Bharat Petroleum [BPCL] Complaints & Reviews

Sir,
I am Alli Sasi . My domestic gas Cyllinder connection details are, Card Serial number 1740618; Customer Number: 7763; SV Number And Date :[protected], 19/11/2004; Distributors code is CC621729 (SREE GOVIND BHARATGAS Agencies, Ferry Road, Moothakunnam). I was booked for a gas cyllinder(refilling) on 21/7/2008, but they didn't supply the cyllinder yet (26/8/2008). I booked for the cyllinder first on 21/7/2008 and after a week (2/8/2008) I called again, but then also they didn't supply the gas cyllinder, after that I called for rebooking on 8/8/2008, 16/8/2008, 18/8/2008, 22/8/2008, 25/8/2008 these days, And each and every time they said, "TOMMORROW WE WILL SUPPLY THE CYLLINDER". And they cheat me for 35 days. Please admit my request

DEAR SIR,

WE ARE TAKING CYLINDERS THRU UR DEALER M/S PON KALIAMMAN AGENCY, GANPATHY, COIMBATORE.

I BOOKED FOR MY CYLINDER MORE THAN 40 DAYS BEFORE. STILL THEY ARE NOT SUPPLY TO ME.

THIS IS NOT ONLY FIRST TIME. PAST 7, 8 MONTHS WE R FACING THIS PROBLEM

WHENEVER WE TRY TO BOOK OUR ORDER, JUST THEY KEEP THEIR TELEPHONES ON IDLE STAGE, AND ALWAYS IT'S BUSY.

KIDLY TAKE NECESSARY ACTION IMMEDIATLY.

MY CONSUMER NO:25310

There has been rediculous delay in delivery of gas cylinder for Pimple Saudagar area. It takes around a month for delivery of gas from the concerned delivery man of this area. He is getting caught selling cylinder for black but no action has been taken in this regard.

I've many complaints about the services provided by Mira Road Bharat Gas Distributor.

1. The agency has provided 5 Tel nos. to their consumers but all of them are busy always. If, luckly I make a booking for refilling a cylinder, it does not get delivered on time. If I enquire about the delivery, the help desk person does not speak gently and try to cut the phone as soon as possible.

Respected Sir/Madam,
I am having Bharat Gas Connnection consumer code 18449 in Chennai.I had never got problems when I had this connection in my native place Jharkhand and even in Bangalore.I had transfered the gas from Bangalore to Chennai last year.Now this agency is asking for rashan card to book the gas cylinder, and when I gave my native town rashan card, they are not accepting it and saying if you are not going to produce TamilNadu rashan card next month, we will cancel the connection.They are not giving the proper guidance also, When I asked for alternative solution.I cannot remove my name from rashan card which I am having now and they are saying to remove your name from the rashan card of your native place and apply fresh rashan card in Tamilnadu, if not we are not going to book gas cylinder for you.I am in big trouble now.I am staying in chennai currently as a bachelor and I am facing lot of difficulties while communicating to bharat gas agency peoples.Kindly look into matter seriously and give me some proper solution what to do? I am eagerly waiting for your response.Kindly do the needful.

Thanks and regards,
Satish kr. singh
#17, Pandiyarajan Nagar, 1st street
MGR Nagar, Selaiyur Chennai -600073
Mno:[protected]

Hi,

My husband had applied for a new connection on 19/01/2008 & till date we have not got any response as they keep telling us that no new connections are being issued currently.

We are hence buying LPG (Bharat Gas) from a local supplier & these cylinder do not last more than 10 - 12 days.

i have one of the customer(consumer no 6963)of Bhart gas agency.i have complaint about very very poor sevice (ken gas agency) in south delhi.i booked a bharat gas before 20 days but the gas not coming that now.

sir,
i have lost my original consumer connection voucher, i want to get a duplicate copy from your end by paying proper fees. please inform me the details.
thanking you,
angshuman das
14 fc vidyasagar pally, jyangra, kolkata- 59
customer connection voucher no -WB02 WBSO 495339
consumer no- 30014 DATED 05.11.04
dealer's details- Uttarayan Gas Service, Jyangra, Kalitala.Baguiati, Kolkata-59 Code no[protected]

Dear Sir/Mam,
Myself Ghanshyam Shinkar Has shifted my family in the month of may 2008 to chinchwad, pune. i have enquired about the new gas connection the person from the gas agency denied for the new connection as he told that the connections are not available till diwali
is it true or he is lying if he is lying then plz. help me to get new connection.

I have booked a new cylinder on 4th of August. But still not I have received it. When I have given call to the Agency at this number[protected] they told me that the delivery boy returned back as the House was locked. But no body was out from my room from that day till date only because of this. The name of the delivery boy of that Area from the Agencey is "CHARAN SINGH".

My consumer number: 4627
The Agency is in the Area of "Sangam Vihar" and the Name is "Eminent"
The contact no. of Agency is:[protected]/29911817

Hi,
Demo Gas Agency in Jhilmil is providing cylinders with water filled in it. My consumer ID is 13897 and the cylinder that I was provided from the agency has water in it. Almost every time the cylinder lasts for about a month. This time it got over in less than 20 days. I later found that the cylinder contains water in it. I called up the agency to lodge a complain and the person on the other side was reluctant to give his name in spit of my insisting a number of times.

Dear sir,
I had booked for a cylinder on 23.07.2008 . Its more than 40 days and have not yet received the cylinder. Till date I made more than 20 calls to the Raj gas agency, Gobichettipalayam, Erode District, Tamil Nadu (nearest service provider) and reminded them. Its of no use, when ever I make a call, I get the answer "It will be delivered to you by today evening or tomorrow morning" but surprise it is not delivered. There is very poor response and guilty answer from them. Please take necessary action to regularise it. I want one request to the Bharat Gas Agencies, to give advise to follow the proper displaying of the rules and regulations, and how many days wants to weight etc.
Open display is necessary. That will avoid the confusion of the customer and also misusing of the agencies. Sorry for the previous complaint the date wrongly mentioned as 23-08-08 for 23-07-08.

E.Bhakthavatchalam
customer no.4844
Gobichettipalayam-638452.
Erode dt., Tamil nadu.

Sir,

My Connection Is issued In the name Of Pankaj Kumar & Adress "O" Block, House No 333, Saurabh Vihar, Badarpur, New Delhi-44, Connection No Is 6835.


Please Take Nessary Action My Contract No Is [protected]

Pankaj Kumar
(06.08.2008)

Dear Sir,
I have booked for a new connection one month ago with shriram gas agencies in Kalamboli in Navi Mumbai.Inspite of my repeated requests the new connection has not been issued to me till date.When asked they claim that Bharat Gas has blocked all the new connections.
With due respect i kindly request to to look into the matter.

With best regards

Srijesh

M/s.Shivam Gas Services, 51-52, Rambalramnagar, Ahmedabad - has been charged Rs. 40/- vide receipt no. 8395 dated 24.06.08 against installation inspection charges for [protected]. They have informed us that we had to pay Rs.40/- compulsorily for booking gas as inspection charges other wise we can not book the gas. But till date, nobody has responded for the inspection (availability at residence was also informed). I would like to know that why no one turned up for the inspection even after taking the charges.

I HAVE RECEIVED CYLINDER ON LAST WEEK. IN THAT CYLINDER

EXPIRY DATE DENOTES AS B 07. CAN WE USE THIS CYLINDER?

Dear Sir/Madam,

This is regarding the above subject as i have applied 4-5 month back for gas connection at Nutan Gas, Hiran Magri, Sec-11, Udaipur and after too many efforts I have received one cylinder, one gas pipe and gas but still i have not received regulator. I am continue follow-up from 4-5 month but every time the distributor is saying company is not issuing us regulator whenever we will received will call you. Can I know how much time required for delivery of regulator and when company will send the same to distributor.
Also I have paid extra money to distributor. My connection no is 15393 as per receipt.
One more thing which i have forget I have also not received the documents after tacking of this connection.
Request you kindly treat this matter serious as many of subscriber is facing this problem. Pl call me on my no [protected]

I am just married & shifted to my rental house in thane east. I enquired for new gas connection in bharat gas agency.Since 7 July I am following up for the same but they are saying that we have stopped for new connection from last 2 months.Even agency does not have any idea as when new connection will issue. Pls someone help on the same.

Agency details:
Saibaba Gas Agency.
Kopari Colony, Thane-East.400603
Ph:[protected]

After going through some of the related posts here and experiencing the same - I have posted the following to 'Bharat Petroleum- Vigilance Complaint Form' and am on way to SHELL :)

BP-Vigilance: http://www.bharatpetroleum.com/general/gen_vigilance_form.asp
[protected][protected][protected][protected][protected]
This complaint is about:
Advaith Petrol Bunk, No:3,
100ft Ring Road, 16th Main,
1st Phase, B.T.M.Layout, Bangalore-76


Staff of this pump cheat customer by engaging them in talks like credit card payment, do you need bills, or sometime even by talking about the price or quality of Speed petrol.

While talking, one of them will obstruct customer's view asking multiple times that how much petrol you need (example Rs. 500) and meantime person who is filling the petrol will clear the meter and start putting the petrol. You will just hear a click sound and the meter will show Rs.100.

When asked why he had put only for 100, he will then reset the meter to 0 and put for 400.

This has happened many a times to me and with my friends and colleagues!

Growing suspicious, when I started arguing why the second person did not consult me before putting the petrol. They agreed to put for Rs.100 more after showing the reading for Rs.400.

This confirms that no petrol went in for Rs.100 the first time.

Seeing that this has happened not only with me, not at this pump only and coming to know through internet that it has been regularly happening around the country, all I can understand is it is not all good at BP’s end, either you all are involved in this dirty tactic or you are turning a blind eye towards it- but you are responsible for it.

Refer these:
1. http://www.consumercomplaints.in/complaints/petrol-quantity-cheating-c30432.html
2. http://www.consumercomplaints.in/complaints/petrol-pump-staff-cheating-on-quanti...⇄
3. http://www.consumercomplaints.in/complaints/petrol-pump-staff-cheating-on-quanti...⇄

I was a loyal customer of BP-Speed from last many a years, but after reading and experiencing this I have decided to move away.

I work as a manager in Microsoft– Client Services, and I understand how important it is to value your customers unmindful of your market position.

BP- Serve your customers or perish!

Yours truly,

Reji
[protected][protected][protected][protected][protected]

- Thanks for your inputs & to this forum > was helpful in making an informed decision.
- Will love to see BP correcting itself or else going down the drain...

rej.

Poor Response
My first request is kindly call any of these phone number to book a gas[protected]/2329675
Agent Shrijagriti Gas Agency ;Kandsa road, Near DAV School, Gurgaon.
If you try for three days you will really understand how many consumer like me facing problem to book.
Speak or make some query to them you will find how they react or answer.
Any request just tell you will complaint to higher authority, you will find good answer. Pls try all this as a customer and you will really find what response a customer get with your agent.

Come and visit at the agents place wait as a common man for one hour
you will come to know many more things

I saw phone calls are ringing and without any attention the staff chatting over phone.