Bharat Petroleum [BPCL] Complaints & Reviews

Hi,
Demo Gas Agency in Jhilmil is providing cylinders with water filled in it. My consumer ID is 13897 and the cylinder that I was provided from the agency has water in it. Almost every time the cylinder lasts for about a month. This time it got over in less than 20 days. I later found that the cylinder contains water in it. I called up the agency to lodge a complain and the person on the other side was reluctant to give his name in spit of my insisting a number of times.

Dear sir,
I had booked for a cylinder on 23.07.2008 . Its more than 40 days and have not yet received the cylinder. Till date I made more than 20 calls to the Raj gas agency, Gobichettipalayam, Erode District, Tamil Nadu (nearest service provider) and reminded them. Its of no use, when ever I make a call, I get the answer "It will be delivered to you by today evening or tomorrow morning" but surprise it is not delivered. There is very poor response and guilty answer from them. Please take necessary action to regularise it. I want one request to the Bharat Gas Agencies, to give advise to follow the proper displaying of the rules and regulations, and how many days wants to weight etc.
Open display is necessary. That will avoid the confusion of the customer and also misusing of the agencies. Sorry for the previous complaint the date wrongly mentioned as 23-08-08 for 23-07-08.

E.Bhakthavatchalam
customer no.4844
Gobichettipalayam-638452.
Erode dt., Tamil nadu.

Sir,

My Connection Is issued In the name Of Pankaj Kumar & Adress "O" Block, House No 333, Saurabh Vihar, Badarpur, New Delhi-44, Connection No Is 6835.


Please Take Nessary Action My Contract No Is [protected]

Pankaj Kumar
(06.08.2008)

Dear Sir,
I have booked for a new connection one month ago with shriram gas agencies in Kalamboli in Navi Mumbai.Inspite of my repeated requests the new connection has not been issued to me till date.When asked they claim that Bharat Gas has blocked all the new connections.
With due respect i kindly request to to look into the matter.

With best regards

Srijesh

Hello,

One of your distributor named Sree Balaji Gas Agencies, Mathikere Extn., HMT Road, Bangalore service person came to our house on 24-July-2008, when no male members were in the house and asking to get insurance done for Gas. Suddenly my father came, who is working as a manager in one of the nationalized enquired about the insurance. That guy started using threatning language and said we need to face the dire consequence....

M/s.Shivam Gas Services, 51-52, Rambalramnagar, Ahmedabad - has been charged Rs. 40/- vide receipt no. 8395 dated 24.06.08 against installation inspection charges for [protected]. They have informed us that we had to pay Rs.40/- compulsorily for booking gas as inspection charges other wise we can not book the gas. But till date, nobody has responded for the inspection (availability at residence was also informed). I would like to know that why no one turned up for the inspection even after taking the charges.

I HAVE RECEIVED CYLINDER ON LAST WEEK. IN THAT CYLINDER

EXPIRY DATE DENOTES AS B 07. CAN WE USE THIS CYLINDER?

Dear Sir/Madam,

This is regarding the above subject as i have applied 4-5 month back for gas connection at Nutan Gas, Hiran Magri, Sec-11, Udaipur and after too many efforts I have received one cylinder, one gas pipe and gas but still i have not received regulator. I am continue follow-up from 4-5 month but every time the distributor is saying company is not issuing us regulator whenever we will received will call you. Can I know how much time required for delivery of regulator and when company will send the same to distributor.
Also I have paid extra money to distributor. My connection no is 15393 as per receipt.
One more thing which i have forget I have also not received the documents after tacking of this connection.
Request you kindly treat this matter serious as many of subscriber is facing this problem. Pl call me on my no [protected]

I am just married & shifted to my rental house in thane east. I enquired for new gas connection in bharat gas agency.Since 7 July I am following up for the same but they are saying that we have stopped for new connection from last 2 months.Even agency does not have any idea as when new connection will issue. Pls someone help on the same.

Agency details:
Saibaba Gas Agency.
Kopari Colony, Thane-East.400603
Ph:[protected]

After going through some of the related posts here and experiencing the same - I have posted the following to 'Bharat Petroleum- Vigilance Complaint Form' and am on way to SHELL :)

BP-Vigilance: http://www.bharatpetroleum.com/general/gen_vigilance_form.asp
[protected][protected][protected][protected][protected]
This complaint is about:
Advaith Petrol Bunk, No:3,
100ft Ring Road, 16th Main,
1st Phase, B.T.M.Layout, Bangalore-76


Staff of this pump cheat customer by engaging them in talks like credit card payment, do you need bills, or sometime even by talking about the price or quality of Speed petrol.

While talking, one of them will obstruct customer's view asking multiple times that how much petrol you need (example Rs. 500) and meantime person who is filling the petrol will clear the meter and start putting the petrol. You will just hear a click sound and the meter will show Rs.100.

When asked why he had put only for 100, he will then reset the meter to 0 and put for 400.

This has happened many a times to me and with my friends and colleagues!

Growing suspicious, when I started arguing why the second person did not consult me before putting the petrol. They agreed to put for Rs.100 more after showing the reading for Rs.400.

This confirms that no petrol went in for Rs.100 the first time.

Seeing that this has happened not only with me, not at this pump only and coming to know through internet that it has been regularly happening around the country, all I can understand is it is not all good at BP’s end, either you all are involved in this dirty tactic or you are turning a blind eye towards it- but you are responsible for it.

Refer these:
1. http://www.consumercomplaints.in/complaints/petrol-quantity-cheating-c30432.html
2. http://www.consumercomplaints.in/complaints/petrol-pump-staff-cheating-on-quanti...⇄
3. http://www.consumercomplaints.in/complaints/petrol-pump-staff-cheating-on-quanti...⇄

I was a loyal customer of BP-Speed from last many a years, but after reading and experiencing this I have decided to move away.

I work as a manager in Microsoft– Client Services, and I understand how important it is to value your customers unmindful of your market position.

BP- Serve your customers or perish!

Yours truly,

Reji
[protected][protected][protected][protected][protected]

- Thanks for your inputs & to this forum > was helpful in making an informed decision.
- Will love to see BP correcting itself or else going down the drain...

rej.

Poor Response
My first request is kindly call any of these phone number to book a gas[protected]/2329675
Agent Shrijagriti Gas Agency ;Kandsa road, Near DAV School, Gurgaon.
If you try for three days you will really understand how many consumer like me facing problem to book.
Speak or make some query to them you will find how they react or answer.
Any request just tell you will complaint to higher authority, you will find good answer. Pls try all this as a customer and you will really find what response a customer get with your agent.

Come and visit at the agents place wait as a common man for one hour
you will come to know many more things

I saw phone calls are ringing and without any attention the staff chatting over phone.

I am Consumer of Bharat Gas in Jhansi "Surya Gas Agency", have booked on 11 Jun 2008, but still i have not received my gas cylinder..every time doing complaints..every time they said next day..but now 12 July 2008 now...
B'coz they are supplying in marrige party in these days illigally.
Please do something regarding this.

thanks

Hi,
I have newly shifted to chennai and applied for a Bharat Gas connection. They have provided a new connection with the Employment letter from my company. But now they are refuing to provide me the Refil cylinder without ration card. I have applied for the name removal in my native place and it will take some time to get this done.

IS RATION CARD IS MANDATORY FOR GETTING A REFIL CYLINDER ? I

I have taken new connection from Bharat Gas Dealer in Vijayawada, Bhavanipuram, 45 days back.

In fact I am very happy to be a customer family of Bharat gas.

At the time of taking the connection, I was paid 5000 rupees and along with the cylinder, gas stove Bajaj has been provided.

For last 30 days, regularly problems are observed with the Gas stove i.e., Gas Leakage, No required output, one burner not at all working.

This is all creating impact on prestigious company like Bharat Gas.

I have given complaint to the distributor, but they mentioned the worker who will soleve the problem like the gas leakages s on leave for last few days.

Do you feel is it the reason to customer ? especially for a sensitive issue like Gas leakages.

Kindly do me a favour either by solving the problem, or simply change the gas stove, because it is under guarnatee.

This is for intimation.

CUSTOMER NUMBER: 45466 SRI BHAVANI GAS COM,
SARAT KUMAR K, FLAT NO 506, KRISHNA BLOCK, AMMA PADA, BHAVANIPURAM, VIJAYAWADA-12
D.NO 1-3-89/4 RR NAGAR, VIDHYADHARAPURAM, VIJAYAWADA 520012

DEAR SIR,

I TRANSFER MUMBAI TO KOLKATA. I LIVE IN KHARDAHA, MY NEAR DISTRIBUTOR INDANE OIL(ABHIJIT ENTERPRISE). I MEET TO INDANE OIL MANAGER TALK WITH HIM. THERE ARE TALK TO INDANE OIL DHAKURIA OFFICE, I AM CUSTOMER IS BPCL. NOT NEW GAS CONNECTION OF INDANE OIL, TWO WEEK TO ROUNDING OFFICE TO OFFICE.

EVERY THINGS DOCUMENTS HAVE WITH ME.
kindly help me new connection.

my Mobile no. [protected]

LPG refills have not been supplied even after six weeks of booking the same.This is preposterous. Agency -CITY GAS SERVICE, JAMSHEDPUR, JHARKHAND.

Sir I am a Domestic LPG Coustomer with Your Bharat Gas Dealer in Nagina Distt Bijnor (UP west) Rashmi Gas Service, Dhampur Road Nagina.There Phone Number is[protected] & 252211, This Gas service never book my home delivery request for gas supply. They create problem for coustomer & finish booking gas refill after 1 PM. Even after all hurdels when supply man comes He Charges Rs 10 extra as riksha charge. there riksha supply man never comes with a weight scale. Over all I think in this small town the owner thinks no coustomer will ever compalin against him & no company officer will ever come to check . Please Thake appropriate strong action so that at least we may get gas supply booked regularly on Phone, & at a rate prescribed By the company for Home delivery In time.

Dear sir/Mam,
It was 9:15AM of June 24th, 2008. I was at Bharat petroleum petrol pump - ASHOK MEENA & Company, Near yaadgaar, Ajmeri Gate, JAIPUR for taking petrol in my Motorcycle(RJ14 ES 8939).
I asked to their employee, SHYAM(as they told) about delivery of petrol of Rs.200.
When he started to filling the petrol, the meter took start from Rs.40. I immediately asked him to stop the delivery, the delivery was stopped at Rs.128.42.
Then I asked them to measure the petrol and asked for complaint book.
All of their staff including Administrative staff, began to fight with me and refused to provide me the measurement facility.
However, after a long session of discussion, i was able to get their complaint book, where I posted my complaint.
Eventhough, I made the payment of Rs.128, but could not get the enough petrol.

So, it is my request to you, please provide me the adequqte justice and take action on this petrol pump-
KAILASH MEENA & Company
Near Yaadgaar,
Ajmeri Gate, Jaipur

In the hope of quick action/response-
Prem c Khandelwal
83, Kailashpuri,
Amer road, JAIPUR
[protected]

I have been trying to book the gas for last 2, 3 days
on Phone nos 25553292
25540046 but in vain, seems agency has kePt down the telePhone to avoid booking
This is my second comPlaint earlier I had not received my gas cylinder for almost 15 days after booking

I really wonder whether if the cylinders are actually used for domestic PurPoses!

My agency Details

Code No 581847
Chanakya and siddharth gas
janakPuri

Seuli Ghosh, my wife bearing consumer no 14535 under your chandannagar distributor had booked a cylinder on 28.05.08 but till date the supply has not yet been made. It is very much astonishing that while we made telephone calls either the office staff of the distributors just hang on the phones or just casually telling within a day or two the delivery will be made. Many a consumers usually personally went to the shop and and collect the...