Bharat Petroleum [BPCL] Complaints & Reviews

registered a request for booking gas cylinder at SANDEEP BHARAT GAS AGENCY KHATAULI for Bharat gas cylinder 30 days back(16NOV2007), i was promised that the delivery will be done with in 10 days time but so far i haven't received it. Also whenever you call this AREA MANAGER the phone will be engaged, if its no engaged they will not lift it. When i went to their office the phone receiver was put down to avoid customer calls which is very bad.

This is not the first time i am experiencing it, lots of other people also complain the same. They do not talk properly when we raise this as why delay in supply and why phone calls are not answered. & he sale the cylinder in grey market @ 400-600.

Der Sir,
i had booked my connection against my connection no.4307 on Dated.03.12.2007 but he wasnot delivered me till 10.12.07 and dt. 10.12.07 i took by hand our booking and went to godowon but they said to me that gas was not in stock and then again i went on 11.12.07 again there answer is same . I talked to proprietor of Nirmal enterprises and request him that i have urgent but they didnot listened my problem and said that i ask from the gas agency than i will call back you after some time. now i avery sad and try to give you our problems, so you can try to improve the service. i can say you that i face poor respose from Nirmal enterprises , Chander Vihar, New delhi. his phone no.[protected].
I hope you will take right action against it and do need ful action against it.

Thanks & Regards

Yours
Sanajy Kumar
M.No.-[protected]

Sir/Madam,
MY AUNTY having a Gas connection from Bharat Gas via agency GALAXY GAS AGENCY, DUTT ARCADE, SOUTH CIVIL LINES, JACKSON HOTEL COMPOUND, JABALPUR(MADYA PRADESH).
MY CONSUMER NO. IS 6892.
mY ADDRS:- mRS. nEELAM dAWAR, 52-ADARSH NAGAR, NARMADA ROAD, JABALPUR(MADYAPRADESH).
i HAV BOOKED A CYLENDER 15 DAYS BEFORE AT THE ABOVE SAID AGENCY.AGENCY TELE NO.[protected]. IS THEY GIVE ME A 5 DAYS DELAY TIME FOR DELEVERY. AFTER 5 DAYS I GAVE THEM A REMINDER CALL THEN THEY AGAIN GAVE ME 7 DAYS DELAY TIME, BUT TILL DATE I HAVE NOT RECVD. MY BOOKING. NOW THEY ARE SAYING WE ARE NOT PROVOIDING HOME DELIVERY FOR BOOKED ADDRRS & YOU HAVE TO COME AT OUR AGENCY. aS MY AUNTI IS AN OLD LADY & I AM WORKING IN A OFFICE FROM MONDAY TO SATURDAY(09:00 AM TO 18.00) SO IT IS NOT POSSIBLE FOR ME TO COLLECT THE GAS FROM AGENCY.

SO PLEASE HELP ME TO GET MY CYLNDER AT HOME.
THANKS

Very poor response from Siddalingeshwara Gas service, Mysore[protected]. The phone line is always busy, and by our luck if the call is received the lady speaks arrogantly and books the gas. waiting for more than 20 days when called to ask about the delivery of the gas, she says that we have not booked at all.
The same repeats every month and although complained several times to the owner of the agency, no action has been taken.
Our Cons No is 4273.
Please Consider this message and do the needful.

Respected Sir'
I Rajiv Rattan resident of Giddarbaha Dist Mukatsar Punjab having a LPG connection with Ms Preet Gas Agency At my town. The above said company is a distributer of Bharat Gas.
Ihave book a refill on 23117.but i have no received my refill upto today. This is not a first time.
every time we have to struggle for refill
So plz see into the Matter. My consumer no is12984.
My telephone no is [protected]


cc : Ministry of Petrolium New Delhi

RESPECTED SIR,
WE HAVE CHANGED OUR RESIDENCE AND WE WANT TO CHANGE OUR GAS DISTRIBUTOR.
WE HAVE GIVEN AN APPLICATION TO THE OLD DEALER [ BLUE FLAME TRADERS, MEDICAL SQUARE, HANUMAN NAGAR, NAGPUR - 09] BUT HE IS REFUSING TO CHANGE THE ADDRESS.
HE HAS BEEN VERY RUDE AND ARROGANT.
WE WANT TO REGISTER OUR NAME TO THE NEW AGENCY [ SURENDRA GAS AGENCY, RAMDASPETH, NAGPUR ]
OUR CONSUMER NUMBER IS 603155.
KINDLY DO THE NEEDFUL AND CONVEY THE ACTION TAKEN REPORT ON ABOVE E - MAIL ID.
THANKS.

I am a consumer (V-21730) of Bharat Gas for last 4 years and presently located at Indirapuram, Ghaziabad. Vishnu Jyoti, Brijvihar, Ghaziabad is the dealer for our locality. For last one year we are facing lots of problem with the gas supplied by this dealer. The vendor always brings a spring balance to show the weight of the gas and it’s always shows 30 kg but surprisingly the cylinder runs 14 to 20 days only instead of 25 to 28 days. We have taken up this matter with the manager over there but so far we have not seen any improvement. I would also like to highlight some more things which is certainly abnormal.

1. The calibration details are not shown on the spring balance.
2. The vendor always introduces himself with wrong name.( If the complaint is made against that vendor, the dealer obviously deny)
3. The vendor immediately opens the seal after keeping the cylinder in the kitchen. (Actually the seals are always tampered, and to hide it he opens by saying “Madam please check the Cylinder it was sealed”. Once the seal is out it is very difficult to establish its genuineness.)
4. The supply of cylinder is always takes 5 to 6 days.


When ever I used other cylinder (from neighbors) particularly Indane, the cylinder always runs for 25 to 28 days. At this point I must mention that earlier we were taking the gas from Kitchen Care, Shakarpur, New Delhi and Gas Point, Indore, and the service of both the dealers was remarkable. We never had such type of the problem with them.

Shefaly Anand
H-3077
Gaur Green City
Indirapuram, Ghaziabad.

NO PROPER DELIVERY

I had booked for a cylinder on 29/10/07 and my home is just four km from the service provider's office. Its more than 25 days and have not yet received the cylinder. Till date I made more than 20 calls to the SREE RAKSHA GAS AGENCY, BHAVANI ROAD, HEBBUGODI, BANGALORE[protected]phone no[protected], [protected]nearest service provider) and reminded them. Its of no use, when ever I make a call, I get the answer "It will be delivered to you by today evening or tomorrow morning" but surprise it is not delivered.

I think this is a common problem most o[censored]s are facing. I don't understand why they do not abide by the words they say.

Can anyone let me know how to bring this issue to their management.

Thanks,

BABU.K

OUR CUSTOMER NO :17100
REFILLING ORDER NO: 15340 DT 29.10.2007

I was Booked a Gas Cylinder on 23.10.2007 but up till no delivery made by distributer to me . I was already complained booked to Distt Sales Officer Jhansi , but no +ve responce received to me. My Consumer No SGS 12124 Yashwant Singh ( of Bharat Gas Distributer Name _ Surya Gas Service Jhansi (U.P.)

I am a LPG Bharat gas customer with Alluwalia Gas Agency, PL Sharma Road (meerut)PH.[protected] .I want to inform that here Blackmarketing of LPG is going very high speed.Due to Blackmarketing of LPG the is problem is arrise for customers.Gas agency godown is situated on (merrut-baraut) bypass in meerut.In godown line of customers started at 4.00 a.m(morning)but during the distubutions of cylinders only 10 cylinders distubuted by MR.Danpal singh(godown distibutor).you can see that maximum cylinders sell on gas shops which is situated on Rohta road. Please consider this problem immediatly.Also send me email address and ph.no of Bharat gas company as soon as possible.

My name is Gaurava Mishra.
I have been a Bharat Gas customer for the last one year and three months.
There are some policies of Bharat Gas which are highly preposterous:
1. At the time of New Registration, the consumer is forced to buy gas stove and gas lighter, which he/she may not need.
2. People who come for installation are so adamant to get some TIPS, even when the installation charges are paid.
3. The PAPERWORK is so costly, as if it is being printed on SILVER. We are being charged for Paperwork at the time of new registration, submission of the gas at the time of transfers, and again when we want to get the connection restored at the new location.
4. The manpower is rude and unwilling, as if the consumer is someone who the company does not need.

THIS ATTITUDE SHOWS THAT BHARAT GAS AND ITS DISTRIBUTORS ARE ONLY MAKING MONEY WITHOUT WILLING TO GIVE ANY SERVICE.

Several friends of mine have the same issue, whenever I call up to ask for additional cylinder issue, the gas agency for Bharat Gas - Sama Enterprises either says they have issued last month and shall give again after 2 months.. or they say additional cylinders are not being issued due to shortage... But today News says LPG gas are not a shortage in India.
I think the agencies are issuing the domestic gas for commerical purpose so the demand is increasiong.. Some one plz look into this

There is a big problem of LPG gas distuitons in meerut.
Ahauwaliya gas agency,godown is situated on merrut-baraut road.Godown distubutor Mr.Danpal singh, sale all of cylinder in black rates. You can see all of cylinders placed in gas shops.
Normal peoples faces many problems .
please take as soon as possible

i am from bangalore my consumer number is 26649
i have single cylinder i book on time but delivery is pathetic
my booking wil go to some one agency is not able to trace delivery boys wil misuse but our madam enterprises agency staff is involved no one is properly response to my complaint please take proper action regarding misusing bookings

Dear Sir / Madam,

I have already registered for booking of One Gas Cylinder at agency Radha Gas Services {Tagore Nagar, Vikhroli (East), Mumbai 400 083}. At the time of new registration I have already paid the amount around Rs 3,700/-(including all connection material as well as gas stove), but along with this payment an agent kept one option towards me that with this connetcion i have to purchase another domestic items like Pressure Cooker, Basmati Rice ((Dawat 5Kg), Nonsticky pans and Oil etc and I have to pay more for this. It is compulsary to by one item form the above list (as to collect a subsidy from customer for government and Also if the Agency is not selling this domestic product to the customer then the company Bharat Gas will not supply them a gas cylinder in future), rather I will not get the new registration of Bharat Gas Services.

I did not understand that we are already paying subsidy to government through purchase of Gas Cylinder as we are paying Rs 300/- per cylinder (it includes all taxes & subsidies). Then how the new policy arrived to purchase another domestic product and paid the subsidy to the govenment.

I never know that the happening policy is off that Agency "Radha Gas Services" or off "Bahrat Gas". But as their is urgent need of mine I accept the conditions and registered myself and also purchased a bag of Basmati Rice worth Rs. 200/-.

While making the registration agent said that, at the time of Registration of Second gas cylinder i just have to pay 1,300/- rupees more and nothing else.

Just 15-20 days before again i went to that agancy for Registration of Second Gas cylinder. At this time the agent said that i have to pay Rs. 2,200/- for this again. I was shocked, how can they claim for Rs. 2,200/- instead of taking Rs 1,300/- , the explanation was that Rs. 1,300/- for second cylinder and rest amount for purchase of those above said domestic items (as to collect the subsidy for the government), rather i will not get second cylinder.

I never know what is the pocily behind this rating. As we are already paying subsidy to the goverenment why this things are happening again and agian. why every time middle class people are frausted by this type of wrong and wrost policies. Who is defaulter in between this either the agent, Barat Gas, Government or middle class families.

Will have to take some action against this unfair trade plocies. Rather the group of customer will go thorugh media, press as well as consumer court (as they are getting harrased) to conquer all these farud things. As our first option is to make the complaint / request towards Bharat gas Service and if it is not happening then go through the consumer court.

Could you please explain the policy of this type of subsidy to customer.

Hoping your favourable reply.

From,
Shubhangi Chavan

As par Bhart gas we will get new connection in 24 hours, and maximum 7 days, However I had requested for new connection as on 4 / 9 / 07 (more than 2 months back) at Ratan Enterprises, Pune.
Still I had not received any response from your end; I am calling every alternate day for new connection at your branch on paper given by your branch.
My waiting connection number is 8713, but I don’t know how long I have to wait for new connection.
As had talk with concern parson (mrs Archna) at Ratan Enterprises, Pune , She said that SV Paper is not delivered to our branch form hade office so we are helpless.
I had even tried to meet proprietor of Ratan Enterprises, Pune. mrs Dr anita kamble, but she hardly come to office and I never meet her as an when I go to office.
Please help me for the same. Form last two months myself, my wife and my 9 month older daughter is eating outside.
Thanks,
Hiren Shah
[protected]

sir
my father giving an application for nuw connection bharath gas 5 th sept 2007 .the bharth gas agent( pooladikkunnu,calicut, kerala Ph:[protected]) still yet not giving connection . in my enquiry it is observed that lot of people those giving application after me got connection.while iam asking to the manajer he said to me that i[censored] give 1500 to me i will give connection to u otharwise u cant get it
please proper action against those agent
sudheesh k k
palorathayil
thalakkulathur
calicut
kerala 673317
Ph:[protected]

EMERGENCY SERVICE CELLS (ESC)
Select your location from the drop down below:









Emergency Service Cells in Coimbatore :



Entire City And Other Suburbs Of Coimbatore
Golden Gas Service, Bharat Gas Distrs,
12/201 Br Puram, Avinashi Road,
Peelamedu,
Coimbatore 641 004
Phone No.[protected]







EMERGENCY SERVICE CELLS (ESC)
Select your location from the drop down below:









Emergency Service Cells in Sathyamangalam :



Entire Area Of Sathyamangalam
Prasanna Gas Agency, Bharatgas Distributors,
124 Mysore Trunk Road, Rangasamudram,
Sathyamangalam-638402
Phone No.[protected]

















To,
Mr.Murukesan,
Prasanna Gas Agency,(BPC)
Bharatgas Distributors,
124 Mysore Trunk Road, Rangasamudram,
Sathyamangalam-638402
Phone No.[protected]

Sub: LPG – Abuse of Domestic Liquid Petroleum Gas – Regarding.

♣♣♣♣♣♣

This is to inform that a lady Named Navamani, residing in the Agriculture quarters situated in Gobi main road, 0f sathyamangalam working in Noon Meals centre as Aaya is continuously abusing the domestic Liquid petroleum gas by lending and selling the filled cylinders up to Rs.500/- to the owners of the
Two wheelers and cars and omni vans and etc. Since there is a deficiency in supplying the domestic gas we the customers are suffering without getting the refilled gas in time, for which the reason likewise the women abusing the domestic gas and selling to the vehicles and earning a lot. In this juncture I request to take necessary appropriate speedy action and inspect where she’s residing about of 8pm to seize the connection itself and render justice.

Note: A special complaint was logged in the Bharat gas Website on 29.6.07



Dear Mr. G.Arvindkmuar,
Your Complaint. has been registered and being forwarded to the concerned person for action.

Please make note of your ticket number C[protected] against this Complaint.

This shall serve as reference number for further correspondence.

We value the time you have given for the Complaint.

We shall try to address your Complaint. at the earliest. Thanking you for your patience.

Web Administrator
BPCL


Yours truly,

G.Arvindkumar
[protected]@yahoo.com

i chandan kumar goswami cunsumer of bharat gas in durgapur west bengal
i have complain that i booked for refillingof cylenderbefore durga puja festival but till now (11/11/07) I am not getting my cylender in the mean while ihave remind them several times by phone but they are not ready to listen properly. i am faceing so much problem so i am requesting to higher autherities of bharat gas to take astrong action againest the agency
waiting for your action
thank you

my cosumer no.09427
agency name. m/s M.P.Gas Services,vill. khairasole,near chandi mandir,degaulle avenue,
durgapur 713212 W.B

my number.[protected]

dear sir/madam,
It is to inform you that we are regular customer of bharat gas and our supplier is chand gas distributor,gurgaon. I have complaint that they never attend our phone call.I am in urgent need of gas cylinder and I am calling since 2-3 days..most of the times they are not picking calls and sometimes the number is busy.. we are suffering lot.. We call atleast 20-30 times daily. the other complain is that their cycle is of 21 days for registering for new gas cylinder but they always supply after 25-28 days.. tehy never supply on time ..please look into this matter seriously and try to improve customer service..

looking forward for your quick action..
yours sincerely
shweta rauniyar
c/o mr.gagan kashyap
I-773, PALAM VIHAR
GURGAON