Bharat Petroleum [BPCL] Complaints & Reviews

Dear Sir / Madam,

I have already registered for booking of One Gas Cylinder at agency Radha Gas Services {Tagore Nagar, Vikhroli (East), Mumbai 400 083}. At the time of new registration I have already paid the amount around Rs 3,700/-(including all connection material as well as gas stove), but along with this payment an agent kept one option towards me that with this connetcion i have to purchase another domestic items like Pressure Cooker, Basmati Rice ((Dawat 5Kg), Nonsticky pans and Oil etc and I have to pay more for this. It is compulsary to by one item form the above list (as to collect a subsidy from customer for government and Also if the Agency is not selling this domestic product to the customer then the company Bharat Gas will not supply them a gas cylinder in future), rather I will not get the new registration of Bharat Gas Services.

I did not understand that we are already paying subsidy to government through purchase of Gas Cylinder as we are paying Rs 300/- per cylinder (it includes all taxes & subsidies). Then how the new policy arrived to purchase another domestic product and paid the subsidy to the govenment.

I never know that the happening policy is off that Agency "Radha Gas Services" or off "Bahrat Gas". But as their is urgent need of mine I accept the conditions and registered myself and also purchased a bag of Basmati Rice worth Rs. 200/-.

While making the registration agent said that, at the time of Registration of Second gas cylinder i just have to pay 1,300/- rupees more and nothing else.

Just 15-20 days before again i went to that agancy for Registration of Second Gas cylinder. At this time the agent said that i have to pay Rs. 2,200/- for this again. I was shocked, how can they claim for Rs. 2,200/- instead of taking Rs 1,300/- , the explanation was that Rs. 1,300/- for second cylinder and rest amount for purchase of those above said domestic items (as to collect the subsidy for the government), rather i will not get second cylinder.

I never know what is the pocily behind this rating. As we are already paying subsidy to the goverenment why this things are happening again and agian. why every time middle class people are frausted by this type of wrong and wrost policies. Who is defaulter in between this either the agent, Barat Gas, Government or middle class families.

Will have to take some action against this unfair trade plocies. Rather the group of customer will go thorugh media, press as well as consumer court (as they are getting harrased) to conquer all these farud things. As our first option is to make the complaint / request towards Bharat gas Service and if it is not happening then go through the consumer court.

Could you please explain the policy of this type of subsidy to customer.

Hoping your favourable reply.

From,
Shubhangi Chavan

As par Bhart gas we will get new connection in 24 hours, and maximum 7 days, However I had requested for new connection as on 4 / 9 / 07 (more than 2 months back) at Ratan Enterprises, Pune.
Still I had not received any response from your end; I am calling every alternate day for new connection at your branch on paper given by your branch.
My waiting connection number is 8713, but I don’t know how long I have to wait for new connection.
As had talk with concern parson (mrs Archna) at Ratan Enterprises, Pune , She said that SV Paper is not delivered to our branch form hade office so we are helpless.
I had even tried to meet proprietor of Ratan Enterprises, Pune. mrs Dr anita kamble, but she hardly come to office and I never meet her as an when I go to office.
Please help me for the same. Form last two months myself, my wife and my 9 month older daughter is eating outside.
Thanks,
Hiren Shah
[protected]

sir
my father giving an application for nuw connection bharath gas 5 th sept 2007 .the bharth gas agent( pooladikkunnu,calicut, kerala Ph:[protected]) still yet not giving connection . in my enquiry it is observed that lot of people those giving application after me got connection.while iam asking to the manajer he said to me that i[censored] give 1500 to me i will give connection to u otharwise u cant get it
please proper action against those agent
sudheesh k k
palorathayil
thalakkulathur
calicut
kerala 673317
Ph:[protected]

EMERGENCY SERVICE CELLS (ESC)
Select your location from the drop down below:









Emergency Service Cells in Coimbatore :



Entire City And Other Suburbs Of Coimbatore
Golden Gas Service, Bharat Gas Distrs,
12/201 Br Puram, Avinashi Road,
Peelamedu,
Coimbatore 641 004
Phone No.[protected]







EMERGENCY SERVICE CELLS (ESC)
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Emergency Service Cells in Sathyamangalam :



Entire Area Of Sathyamangalam
Prasanna Gas Agency, Bharatgas Distributors,
124 Mysore Trunk Road, Rangasamudram,
Sathyamangalam-638402
Phone No.[protected]

















To,
Mr.Murukesan,
Prasanna Gas Agency,(BPC)
Bharatgas Distributors,
124 Mysore Trunk Road, Rangasamudram,
Sathyamangalam-638402
Phone No.[protected]

Sub: LPG – Abuse of Domestic Liquid Petroleum Gas – Regarding.

♣♣♣♣♣♣

This is to inform that a lady Named Navamani, residing in the Agriculture quarters situated in Gobi main road, 0f sathyamangalam working in Noon Meals centre as Aaya is continuously abusing the domestic Liquid petroleum gas by lending and selling the filled cylinders up to Rs.500/- to the owners of the
Two wheelers and cars and omni vans and etc. Since there is a deficiency in supplying the domestic gas we the customers are suffering without getting the refilled gas in time, for which the reason likewise the women abusing the domestic gas and selling to the vehicles and earning a lot. In this juncture I request to take necessary appropriate speedy action and inspect where she’s residing about of 8pm to seize the connection itself and render justice.

Note: A special complaint was logged in the Bharat gas Website on 29.6.07



Dear Mr. G.Arvindkmuar,
Your Complaint. has been registered and being forwarded to the concerned person for action.

Please make note of your ticket number C[protected] against this Complaint.

This shall serve as reference number for further correspondence.

We value the time you have given for the Complaint.

We shall try to address your Complaint. at the earliest. Thanking you for your patience.

Web Administrator
BPCL


Yours truly,

G.Arvindkumar
[protected]@yahoo.com

i chandan kumar goswami cunsumer of bharat gas in durgapur west bengal
i have complain that i booked for refillingof cylenderbefore durga puja festival but till now (11/11/07) I am not getting my cylender in the mean while ihave remind them several times by phone but they are not ready to listen properly. i am faceing so much problem so i am requesting to higher autherities of bharat gas to take astrong action againest the agency
waiting for your action
thank you

my cosumer no.09427
agency name. m/s M.P.Gas Services,vill. khairasole,near chandi mandir,degaulle avenue,
durgapur 713212 W.B

my number.[protected]

dear sir/madam,
It is to inform you that we are regular customer of bharat gas and our supplier is chand gas distributor,gurgaon. I have complaint that they never attend our phone call.I am in urgent need of gas cylinder and I am calling since 2-3 days..most of the times they are not picking calls and sometimes the number is busy.. we are suffering lot.. We call atleast 20-30 times daily. the other complain is that their cycle is of 21 days for registering for new gas cylinder but they always supply after 25-28 days.. tehy never supply on time ..please look into this matter seriously and try to improve customer service..

looking forward for your quick action..
yours sincerely
shweta rauniyar
c/o mr.gagan kashyap
I-773, PALAM VIHAR
GURGAON

Respected Sir:

I have an LPG sylinder (Bharat Gas) and have been getting it refilled by M/S Hi-Power Bharat Gas Agency, Palakkad Road, Mundur (PO), KERALA. PIN - 678592 (whose DISTRIBUTOR CODE # IS 641767, AND PHONE #[protected]/[protected].) for the past one year.

Each and everytime when I contacted them for a refill, after booking the cylinder well in advance at least before 20-25 days, their...

I have booked my cylinder rifil on 26/10/2007 and the booking number was given as 834 and my service# is 23329. the dealer is located in Kompally, Hyderabad

Dear Sir

The Bharat Gas distributer of Brij Viar , Sahibabad , Ghaziabad by the name of Vishnu Jyoti Gas Servioce has a couple of staff members who book the cylender over phone by varifying the connection numner by the caller. This is the procedure thsat they regaulary follow.
I had booked a cylender 4 days back when I was told by the booking person that the cylender will be delivered on 08/11/07.

Today when I called up the gentleman because I saw a delivery van in front of my home , thinking that the person has come to delivery my cylender..but later on told by delivery man that they so not have any cylender by my name.
I called up Vishnu Jyoti Gas service , Brij Vihar..but the person who took the call told very blantanly that my cylender in not in the the booking today and shall be deliverd after a couple of days challenging me that probably my memory is wrong.

This is not for the first time this has happened.
It is not that cylender is not deliverd but the way they behave..they also differtial money wen i boooked the connection and did not want to take the gas stove...which I had to pay..otherwise i would not have got the connection in time.

kindly help us to fix this problem

I am staying in following address
Dhanraj Shamrao Salve
“Kamal Buag”
Plot No. 133 ,Survey No.1420
Near Wagheshwar Mandir
Pune Nagar Road
A/P. Wagholi ,Ta.Haveli
Dist. Pune - 412307

CARD No:WG15760
Consumer No:[protected]
Dealer : Pasalkar Gas Agency

Issue is myself & my wife both are working in pvt company. We are rigirous requesting Home delivery for redfill of Cylinder. Everytime for Refill of Cylinder We have to take laeve & stand in big que for cylinder , if we not get cylinder next day same procedure.

I request you how we can get Home delivery for refill cylinders in above mentioned address.

Plaese do needfull.

Regards

Dhanraj Salve
“Kamal Buag”
Plot No. 133 ,Survey No.1420
Near Wagheshwar Mandir
Pune Nagar Road
A/P. Wagholi ,Ta.Haveli
Dist. Pune - 412307
Mob No [protected]

i am consumer of mahalaxmi lpg centre, boiguda, secunderabad for bharat lpg cylinder, i am trying to contact on[protected]/0737/0796, i am getting the answer is "error in connectio
n". ANYBODY CAN HELPME OUT, HOW TO BOOK THE CYLINDER FOR REFIL?

I am a Pune India customer of Bharat Gas.
Initially I have taken single Gas connection of Bhart Gas.
But after marriage it very difficult to manage with single connection so I tried to get one more cylinder to get uninterrupted service .
But from last 1.5 year there is no such facility in our agency.

Due to this I am facing lost of troble . I am panning to take new single cylinder connection from HP . it having very good reputation in Pune.


Name Ramchandra Patil
Consumer No 12569
Agencey Name Shree maruti bharat gas
Adarsh colcony lane no 6 pune

I am a consumer of LPG gas bearing no.4631 under Anand Gas Service, Serampore, Dist- Hooghly(W.B.) phone no.[protected]. Booking done on 17.10.07 and sl.no. alloted to me 31 by the said dealer. Inspite of reminder no cylinder delivered till date.One cylinder lying empty and another is going to be emtied within few hours. This practice adopted by the approved dealer is against law and rules framed by the authority.
Kindly take suitable steps in the matter so no customer will be harassed in future.

Regards
Smt.P.Nayak
C/o. Sri N.Nayak
7/H, B.C.Mukherjee Lane,
Rishra,
Dist- Hooghly
M: [protected]

Dear Sir,

we are residing in J.N.P.T Township of navi mumbai area. The bharatgas agency here functions on its own whims and fancies. The agency collects extra money for each connection and when people refuse, they are put into hazards of documentation . I had taken a single cylinder connection 4 years back and when demanded the complete bills for all the extra money collected by the dealer, I was refused. Then after lot of argument, the money was returned to me.

Following this, I have been getting all my cylinders late even after early morning bookings.

Today, when I am not in town and my family had requested in the morning that we have a single cylinder, we got the cylinder around 6 pm. Not only my family had to wait without cooking till evening, our child had also to suffer because of this. Being a single cylinder connection and trying to take out its old enemity, this was done willfully against our repeated phone call requests by the agency.
this is the way this agency responds to its customers at township.

It is kindly requested to look into the matter and that necessary action may be taken against this agency.
thanking you
balachander

New connection they r not providing withou rasan Card.. n Hot Plate.

Hi,
I have booked refilling of cylinder with my gas Agency – Zaveri Gas Service , Siddhart nagar Goregoan west Distributor code – 110868 on 3rd Oct 2007. My consumer No. is 19326.

Please help, this is my story
on the date of booking (3rd oct 07) When asked to the person Mr. Chaudhory at the agency regarding the availability of gas, he retorted that you will get it after 5 days. When again called to the agency after 5 day (i.e on 8th oct 07) they asked me to wait for another 5 day. When called at the gas agency after the another 5 days (i.e on 13th oct 07), the person contacted said that you will get the gas cylinder today till evening.

When no body turned till evening I again called at the agency they told me that your house was locked, where as the fact that I was seating at home waiting for gas cylinder ,then they told me that your lift was not working. I told him dear this is a new building and lift is not yet started & last time you have delivered me the gas at the fourth floor as I stat at 6th floor.Then the person mr. Choudhary again assured that you will get it by tomorrow (14/110/2007) and give me any address & keep you cylinder at the ground floor. I provided him the address as good luck store in the bldg. But again no body turned, when called to the agency again on 14/10/2007,contacted person simply replyed that agency is closed today and hung-up.
Now it is 17/10/2007 and I have not received the gas cylinder till date.
Kindly revet on it ASAP. Hopeing for the best action of yours on it.

Regards,
Shyam N,
Contact :[protected] /[protected]

This is all about Bharat Gas Services (Seven Days - 8 am to 8 pm).

The distributor of Bharat Gas at Dehradun - Amardeep Gas Service, Dehradun do not pick the phone for inquiry/ gas booking etc. Phone No.[protected], 2628480, 2629222.

Phone always rings and rings and rings...... but no one picks the phone. When I personally visited the Amardeep Gas Service office they do not want to admit that they do not pick the phone and give unusual reasons.

In the event of so busy life, it is not possible for a person in Service to visit every time to the office of Amardeep Gas Service for booking/ inquiry.

The authority may take proper action against them.

dear sir,

when I had to purchase gas of bharat,I had to taken more items which I don't want.like STOVE tava & addition to these items are very costly there.so I would like to tell that such complusory purchasing item should be avioded.I WANT YOUR APPLY

I have an LPG connection with Hansa Gas Agency, Guwahati, Assam. My concumer no is 20722.

I made my booking for an LPG cylinder 15 days back and have been calling up my agent for delivery.

But everytime i call i am told that delivery is yet to come and once they receive delivery they will immediately send a LPG Cylinder over to my house.

This is a recurring problem. Is there anyone who can address my problem as this issue causes undue anxiety on a recurring monthly basis. If this is not the correct forum can someone guide me to the correct forum for redressal of my grievances?

Hoping for an early response.

Mary.L.Tangpua
B-19 RBI Officers Colony
Christian Basti
Panchsheel Apts
GS Road Guwahati-5
ASSAM

Their service is very poor, the delivery person ask for Rs 40
saying my house is very far from the dumping yard, where as my house is not even
0.5 kms from their godown (don't know why the hell they carry cylinders to dumping
yard and then to indivual's house). Any time u call them their phone is busy,
I am sure they never keep the receiver properly. with luck even i[censored] get the
line connected the standard answer is either
'It will be delivered by today evening ( guess morning is not auspious)"
or "10 days agatte madam ( it'll take 10 days)".

On top of all these they are in to selling TTK products like Pressure cooker
, Tawa etc or lights/bulb/water heater and loot consumers.

You do your primary job first properly and then go in to all this crap business!