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Bharat Petroleum [BPCL] Complaints & Reviews

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1.8
Updated: Apr 14, 2026
Complaints 6087
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2104
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3983
So far, so good. Bharat Petroleum [BPCL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Petroleum [BPCL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Petroleum [BPCL] reviews & complaints page 38

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D
[email protected]
Feb 11, 2021
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Amount deduction but payment status failed

Dear Sir, i have booked gas cylinder through Bharatgas app and made payment through billdesk upi on[protected] at 17:40, money has deducted Rs.771 from bank of baroda . but payment status showing failure
Bank ref:upi/[protected]/17:40/upi/billdeskpg, amount Rs.771
refill booking history:
booking date:[protected]
refill type :web
order reference no:100811
payment status: failure payment
type:...
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sandivai007
Feb 9, 2021
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Today morning at 8:30AM I book and Make Online Payment for LPG of 722Rs. through CCAVENUES But Money is Debited from my account and Still my Payment Status is Not Shown In Baharatgas Site is Pending I share my Deatils with this..
so you take Action Against this.
Thank You.
My Consumer No.[protected].
Feb 15, 2024
Complaint marked as Resolved 
Money credited
Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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    M
    Mritunjay Manna
    from Powai, Maharashtra
    Feb 3, 2021
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    Registered name. Sanjit Panja
    Registered mobile number. [protected]
    Issue. True Balance wallet se cylinder booked kiya tha 5th January ko. Lekin abhi tak booking nahi hua aur refund bhi nahi mila. TRUE BALANCE app se contact karta hu to woh log bolte hai Payment successful huya hai ap bpcl se contact kijiye. Aur BPCL se contact karta hu to woh log bolta hai payment hamare paas nahi aaya. Aisa hi chal raha hai last 1 month se.So please help me.
    Payment amount. Rs.722
    BBPS transaction ID. EU[protected]
    Transaction date. 05/01/2021
    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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      L
      Lata Narwani
      Feb 3, 2021
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      Address: Andheri East

      I have visited Bharat petrol pump @Survey No 9, CTS 1 D Vadavali, opposite Mata Sitala, Andheri East, Mumbai, Maharashtra 400093 twice.
      Both the times, I have faced the issue of over filling of my vehicle tank. Fuel capacity would be full with 3 ltrs or less. However, fuel station is charging for 4 Ltrs because people who fill the fuel are so careless they don't pay proper attention. Even if tank is full, they don't stop and petrol will be flowing on the ground.
      I am really frustrated with this issue. Please take necessary actions as this is very seriously impacting the customers.
      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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        K
        kunal Ch.
        from Kāmārhāti, West Bengal
        Feb 1, 2021
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        Address: 769001,ROURKELA,OLD TAXI STAND,MINZ GAS

        Since from the beginning of the service, charges of 30-20rs extra to the bill being deducted in the suffix of Delivery charges.
        Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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          P
          Pradeesh-4685
          Feb 1, 2021
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          Address: Coimbatore, Tamil Nadu

          I booked a cylinder on 30 Jan 2021 and paid via online. Money deducted. But in mobile app, it shows payment failure.

          Could someone help me..
          Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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            G
            ghosh samar
            from Kolkata, West Bengal
            Jan 30, 2021
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            Address: JAYA SERVICE CENTRE, IA-278 SECTOR-III,SALTLAKE, KOLKATA-700097

            On 29/01/2020 when i purchased 17.10 liters fuel from this outlet i found there is a significant lesser quantity of fuel compare to other pump.I purchase equal quantity of fuel from other pump every week.So i have a fair idea about this.When i asked the pump authority regarding my concern, they refuses to provide proper answer.
            Need your serious intervention regarding this issue

            regards,
            samar ghosh
            [protected]
            [protected]@yahoo.Co.In
            Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
            Feb 20, 2021
            Updated by ghosh samar             Still waiting for your response
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              V
              Vasant Madhav
              from Mumbai, Maharashtra
              Jan 28, 2021
              Resolved
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              Resolved

              Payment made through ccavenue ref. no.[protected].

              My Bharat gas consumer number is 14466.

              Vasant Madhav
              Jan 28, 2021
              Complaint marked as Resolved 
              Now the status is showing success
              Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                N
                Naveenrandy
                Jan 27, 2021
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                Address: Bharat Radha gas service,no 108,mangalapalayam road,alandurai, coimbatore-641101.

                I ordered refilling gas in bharat Radha gas service.. usually I will give 20 rupees for delivery man..giving to deliver person is customer choice..but this time delivery man cheated with my mom 50 rupees..he told that transportation fee and for his delivery total 60 rupees...he also threatened my mom, if my mom will never give money he would never bring gas..then my mom gave 50 rupees extra for this ..gas rate 723 but he asked my mom gave 780...my mom gave 770 rupees to him..I want to take severe actions for this bharat gas delivery persons..pls take severe action on them.. otherwise this will continues..
                Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                  M
                  Moorthy498
                  from Udagamandalam, Tamil Nadu
                  Jan 21, 2021
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                  Address: Asaripallam junction(opposite police station), Kanniyakumari district, tamilnadu

                  I usually filled petrol in that particular petrol bunk, Today I filled but the careless of the workers some petrol is waste & blow up, then i smelled it, it's full of kerosene smell, then i ask to that employee, he said this is petrol smell no kerosene & ask like arrogant, please take any action against that petrol bunk..
                  Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                    S
                    Shashikant Shankar Bhosale
                    from Mumbai, Maharashtra
                    Jan 20, 2021
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                    Address: Manisha gas agency , jate manusaki naka, kalyan east

                    Why I can not possible to pay gas bill online? Because I try to pay but my request is pending for long term...Why?
                    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                      P
                      padma murali
                      from Chennai, Tamil Nadu
                      Jan 16, 2021
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                      Address: VANDALUR, CHENNAI

                      While returning to Chennai on 13.01.2021, I entered your BPCL Petrol Bunk, Vandalur, Chennai. Your service man did not wear mask. sneezed thrice before me. with uncleaned, bare hands he operated the entire instruments for me. first time, card was declined. he did not give declined slip. did not give petrol bill copy also. fearing Covid, due to his unhealthy behavior, I left immediately. you claim in your AD always that 'when petrol bill is not given, petrol is free'. I have the card payment copy now enclosed. Vehicle TN02AH0743. please return and refund the amount. redress my complaint. call me in [protected] and email kc.[protected]@sbi.co.in, [protected]@gmail.com
                      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                        B
                        Brajakishore
                        from Mumbai, Maharashtra
                        Jan 16, 2021
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                        I have booked a bharat gas refill by order No 63493 & refill ID [protected] on date 15.01.2021. I have made payment through google pay and the payment shows success .The UPI ID is[protected] dated 15.01.2021.But while checking in Bharat gas app it shows payment status failure.Please solve the issue.
                        Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                          S
                          [email protected]
                          Jan 10, 2021
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                          I booked lpg cylinder on 10/01/2021 and made online payment using upi ([protected]@oksbi) from gpay app. Amount of inr 723.50 was deducted from my account and it showed payment status as failure on bharat gas cylinder booking app. I have neither received any payment confirmation from bharat gas site nor amount refunded to my account as this transaction got failed. Please issue me refund of inr 723.50 for the same to my bank account.
                          Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                          Jan 13, 2021
                          Updated by [email protected]                           Today the delivery boy came, but refused to deliver, claiming that the bill is unpaid. But my money was deducted through Gpay. I had the proper documents of valid transaction, showing status paid to the upi account billdeskpg.[protected]@icici

                          Still Bharat Gas refused to deliver the booked cylinder. Please look into this matter asap.

                          View replies
                          Today the delivery boy came, but refused to deliver, claiming that the bill is unpaid. But my money was deducted through Gpay. I had the proper documents of valid transaction, showing status paid to the upi account billdeskpg.[protected]@icici

                          Still Bharat Gas refused to deliver the booked cylinder. Please look into this matter asap.
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                            M
                            Mritunjay Manna
                            from Powai, Maharashtra
                            Jan 5, 2021
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                            Bharat gas app par Rs.730.51 payment kiya tha via Amazon Pay. Aur payment deduct ho jane ke bad Bharat gas app par Payment status Failed dikha raha hai. Phir mujhe COD payment karna pada
                            Uske bad Maine bpcl customer care par call kiya tha un logone kaha ki refund mil jayega. Lekin 10 days ho gaya abhi tak refund nahi mila. So please help me.

                            Amazon Pay ID: P[protected]
                            BPCL ID: VAZP[protected]
                            Date: 27 Dec, 2020
                            Amount: Rs.730.51
                            Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                            Jan 06, 2021
                            Updated by Mritunjay Manna                             Today finally i have received refund in my Amazon Pay wallet.
                            Thank u so much for supporting me.
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                              T
                              thirugnanam thirugnanam
                              from Powai, Maharashtra
                              Jan 4, 2021
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                              Address: THATHIENGARPET 621214, TRICHY DISTRICT, TAMIL NADU

                              Against the above Consumer No, my name has been wrongly spelt which is to be corrected as " G.THIRUGNANAM'
                              Proof of copies were shown to them with exact and correct spelling but they turned down.
                              Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                S
                                sathishgadangi
                                Jan 3, 2021
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                                Resolved

                                I have booked bharat gas lpg cylinder on 03/01/2021 and made online payment. Amount ₹ 744.0/- was deducted from my account but still it showing payment status as pending on bharat gas cylinder booking on app.
                                Order reference number is 47784.
                                Payment reference number is[protected]
                                Jan 4, 2021
                                Complaint marked as Resolved 
                                Refund my amount if not possible payment
                                Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                                Jan 04, 2021
                                Updated by sathishgadangi                                 Already gas cylinder was delivered so kindly refund my amount.
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                                  M
                                  m.a. matheen
                                  from Powai, Maharashtra
                                  Jan 3, 2021
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                                  Address: sangareddy

                                  Gadai sankaraiah petrol pump not excepting 100 rupees on debait or credet card, that salesmen telling more than 200 hunderd rupees except .i complant on 25 nov 2020 my complant ref no 356692 .durga prasad name person call you go and take next time they will except but know they are not excepting .sales men openly telling go and complaint any where we cant except. and they no AIR facility also.i hope my complaint will take serious,
                                  Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                    G
                                    Gopinath Hal
                                    Jan 1, 2021
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                                    Order no 282702. There is no option to payment again .i want to make online payment from bpcl website
                                    Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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                                      N
                                      N. Srikanth
                                      from Powai, Maharashtra
                                      Dec 31, 2020
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                                      I tried ordering online.suddenly due to browser crash at online payment section .I couldn't complete transaction. But again when I come back, I couldn't make payment it's like became COD sort of.it not allowing me to pay the money for current order nor able to cancel the order.when tried to do so it showing me like since I have selected Online payment I couldn't cancel.very worst experience.why don't they allow again to complete payment.very frustrating from barath gas.i want to make online payment now.resolve quickly
                                      Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
                                      Jan 01, 2021
                                      Updated by N. Srikanth                                       Order booking 24712. Please cancel.i will make new order again by paying online.
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