Bharat Petroleum [BPCL] Complaints & Reviews

Dear BPCL Team,
This is Upendra Sahu, having RMN: [protected].
My subsidy was stopped in Sep-2016 and again after a lot of complaint it resumed for a month in Sep-2017. Again after that I am not receiving my subsidy. I had file complaints three times since Nov-2018 to till date and no resolution has been provided to us till date.

Respected all.
As i have connection consumer id 67354705, but unable to book refill bcoz i checked in the portal it says blocked, contacted local agency guy he said we don't have rights to unblock asked to contact headoffice where it far to travel and i don't have any other connection rather but still blocked can it unblocked it very severely urgent as running out of gas to cook hope you understand, can this request passed to m. G road trinity building office to unblock
Thank you in advance.

Sir, i have applied for new bharat gas connection with request id[protected] dated 14 jan 19. All the required document have been uploaded successfully. On checking the status, it is still showing, the document verification is under process. I want to know how much time it will take to verify for kyc (Multiple connection). Please verify the kyc as soon as possible, so that i go further for online payment.

Sir i have placed order of bharatgas cylinder yesterday but while paying money online my money get deducted but transaction failed pls help me give me full refund i payed online for this transaction via billdesk upi option i payed full amount to their upi i'd but my transaction status showing failed pls help me as soon as possible my order i'd is 100763...

Dear please assist me on the matter that the LPG subsidy on the new condition is not credited in my savings account please do the needful.
My SBI A/c no. [protected]
My Aadhar No.[protected]
LPG Distributor name: KUSMUNDA COLLIERY CONSUMER'S CO- OP STORES DISTRIBUTOR- BHARAT GAS REGD. NO. 3175
KUSMUNDA- 495454 DISTT. KORBA (C.G.)
Distributor code: 119015
MY LPG Consumer no. 99708217

Thanks for your consideration.
Sumitra Devi Rathore

Respected sir/madam,

Am suma k an customer for bpcl lpg from minimum of 4+ years.
Currently residing in hunasanalli, bangarapet taluk, kolar district, pin-563114

On dated 16th jan 2019 at 09.51 i have booked a cylinder through ebharath gas android application, when i tried to make payment through upi, its failed but i went directly at store asked for gas cylinder delivery, they refused due to payment was not done so can't issue cylinder.

Around 11 o a. M clock i tried to contact customer care of bpcl and i got the fresh link for payment option, i paid amount of 691.82 rs at 11.12 a. M and i got a confirmation message as amount is paid.

Again i went to distributor store and asked for cylinder but their system is not shown the updated status of bill or payment paid. So because of this they once again refused to issue the cylinder.

Around time of 13.45 pm again went at the distributor store and asked for cylinder now they said no stocks come tomorrow.

So i need a compensation for
1. Traveling 3 complete trips to their distribution store and home, since which costs me ₹240 in minimum auto price.
2. Waited for more than 4 hours to reflect my payment status updation. This is an bpcl software issue, because of this i argument had with distributor. Compensation cost ₹800
3. No home delivery of gas cylinder eventhough the village residence around 1.5-2km of the city. Compensation cost ₹50

So overal the above inconvenience was happened to me was because of the negligence and improper handling of the respective customer by bpcl.
I need justice and compensation

Respected sir,
Npci why can not release my payment regarding gas subsidy linking to bank mapper.
Subsidy transfer to my active bank account has fail. Due to bank linking problem to npci.

The account no [protected] is already linked with aadhar. Bank have attached herewith cbs enquiry screenshot of the same mail to me by bank.

This is for your information please.

Npci cant link to my bank account why

Dear sir, as per above id 2203685 bpcl in which i sandura devi cons no 43254467 registered a complaint to transfer rs.303/- instead of rs 189/-to my bank a/c. Tell me how many several days it will take as i have to book my next cylinder with bpcl.
Waiting for your reply to book my gas. Bank transaction 030299 bpcl transaction ref no.6521340, cc aviewne transferans ref no (Protected) refile id (Protected) order no.237967
Thanks

Sir
My old bp gas lpg id is[protected]
I am transferred to jaisalmer my lpg connection changed to indane gas.
But my aadhar number could not be linked to indane gas and i could not get subsidy as aadhar number not delinked ti earlier bp gas. After many mails and queries, still matter is not resolved.
Please resolve.
Please delink aadhar. Please resolve.
Please delink aadhar. Please resolve.
Please delink aadhar. Please resolve.
Please delink aadhar. Please resolve.
Please delink aadhar. Please resolve.
Please delink aadhar. Please resolve.
Please delink aadhar. Please resolve.
Please delink aadhar. Please resolve.
Please delink aadhar. Please resolve.
Please delink aadhar. Please resolve.
Please delink aadhar.

I am not getting my subsidy from last three times however my bank details and aadhaar already updated in agency. My aadhaar is also active and linked with bank. I also provided bank details to agency. Agency person has no clue why i am not getting subsidy. Customer care also not able to help. My lpg id is[protected]. Could you please resolve this issue asap.

I am shambhu kumar from gurugram from haryana as a consumer of bharat gas. By mistake i am wrongly clicked give up subsidy decmber 2018. I am not getting any subsidy then. I kindly request you to deactivate give up subsidy. I want to avail subsidy cylinders. So this is humble request to you please deactivate from out of subsidy. I given request letter also to the distributor but they told there is no option to change. Pls inform further what can i do to cancel the give up subsidy. Consumer name : shambhu kumar consumer no. 97914683 lpg id:[protected] contact no. [protected] email : [protected]@gmail.com consumer type: domestic distributor: jagbir bharat gas agency, gurugram haryana. Pin : 122001

With reference to the above i am using petro card id no. Cu[protected] for fuel purpose frequently at bpcl outlets in bangalore. I have on line recharged rs.2000/- on 01/012019 but not credited to my card but i was shocked to see that statement showing downloaded a copy of the same is enclosed for your reference kindly resolve the issue at the earliest.
Regards
Naveen. S

I have booked bharat gas lpg cylinder on 23/10/2018 and made online payment using sbi debit card. Amount ₹ 704.71/- was deducted from my account but still it showing payment status as pending on bharat gas cylinder booking site. I have neither received any payment confirmation from bharat gas site nor amount refunded to my account as this transaction get failed.

I m ashish kumar chouhan. My bharat gas consumer id is 91265280. I booked gas from sharma gas agency but they r denial mode they always said i have not delivery man or u pick itself. I m not satisfied their service. No good service and always late delivered. I call for enquiry many time but they not answered. Service man r not answered why they r always late delivered.

Sir, cons no.43254467 of sandura devi as per order no.237967 dtd. 19.12.18 inv no.261014 19.12.18
Payment of rs.799/- done through ba nk transactions 030299 bpcl transaction ref no.6521340, ccaviewue transaction ref no.[protected], refil id[protected] subsidy rs.303.36
Today 11.01.19 i received sma subsidy rs.189.24 dtd.09.01.19 for cash memo 283482
Please transfer the difference between subsidy to bank as early as possible, thanks rathi gas service sec 37 faridabad agency

Dear sir,

I am rajesh moundekar. My consumer no. 97212742.
I have opted out of subsidy by mistake trough online. I was trying to join dbtl but click the wrong option bymistake.
But now i want to get subsidy & join dbtl.
And i have not received my subsidy of dec.18.

So please look in to this matter & please resolve my issue.

Name : rajesh moundekar
Consumer no. 97212742
Contact no. [protected]
Distributor name : satish enterprises, reshimbag,
Nagpur

Your kind attention is invited to the following facts for resolving my complaint: -

1. That my consumer no. Of lpg with m / s talwar gas service, c3749

2. That my lpg booking reference no. Is [protected]

3. That lpg cylinder was delivered on 05/01/2019

4. That i had received sms that under dbtl scheme for lpg subsidy amount of rs.260 is transferred to my bank account by bpcl for cylinder delivered by cash memo 99977 of 05/01/2019

5. That however the subsidy has not been transferred to my bank account as yet even after so many days.

6. That this has never happened earliar, when the subsidy amount was credited within a day or two.

In view of the above submission your honour is requested to get the lpg subsidy transferred to my bank account without any furhter delay.

An early action is requested with intimation to me

I am mrs sunita k sharma from airoli navi mumbai. As a consumer of bharat gas. By mistake i am never clicked give up subsidy from my side. I am not getting any subsidy then. I kindly request you to deactivate give up subsidy. I want to avail subsidy cylinders. So this is humble request to you please deactivate from out of subsidy. I given request letter also to the distributor but they told there is no option to change. Pls inform further what can i do to cancel the give up subsidy.
When i visit and asked about this they told me you might be clicked 5number option while booking in ivr.. However there is only 2 options available in ivr 1 for order book, 2for language change. They are making fool to customer.. Consumer sunita sharma. Consumer no. 60365815 lpg id:[protected] contact no. [protected] [protected] email : surajsharma9694. [protected]@gmail.com
Consumer type: domestic distributor: radha gas service code no 149559 plot -10/2, sector -13, opportunity mother teressa ashram airoli navi mumbai 400705.

Hi,

I have applied for new bharat gas connection for which i have received an email to make the online payment against my request id no.
61653406. But whenever i try to click on payment option on eBharatgas website. I am getting an error - "otp limitation exceeded".

Please note that nowhere on the eBharatgas website mentioned about the otp generatin limitation then how will I know for the same. Kindly provide me the solution as i have been waiting from so many days for my new LPG connection.

I have visited ANITA GAS AGENCY on 08th jan 2019 where i have asked to do the documentation process once again and also make the payment in cash. I dont mind making the payment in Cash but why should i do the DOCUMENTATION PROCESS once again?

CHARGES DIFFERS alot (more) at agency as compared to online payment.

Request you to please help me in making the payment online as Anita gas agency or your third party customer care is NOT able to assist me for getting the new gas connection. Waiting for your positive reply.

I have not received any money refund from bharat petroleum gas while the status is being show up in the resolve.

So refund my money because i paid twice, once in online and again time in cash when delivery was come at home.

Call is not being accepted on customer care.

Consumer no. : 2312
Order no. : 134508
Date of order ; 21/dec, /2018
Invoice number : 138310
Date o[censored]pi payment : 22/dec/2018