Bharat Petroleum [BPCL] — bharat gas kyc verification is under process from so many day.

Address:

Ambala, Haryana, 134007

Sir, i have applied for new bharat gas connection with request id[protected] dated 04 aug 17. All the required document have been uploaded successfully. On checking the status, it is still showing, the document verification is under process. I want to know how much time it will take to verify for kyc (Multiple connection). Please verify the kyc as soon as possible, so that i go further for online payment.
Moreover i also call to distributor, he is saying that online process is just to fill the form. You please come here to us with hard copies of documents i. E aadhar card, bank statement, identity proof they verify and issue the gas connection to you.
I just want to know why we physically go to distributor for all this, if govt of india launches this great system of online gas register, booking etc then why we go to distributor for verification process. Please take this on priority already many days gone still connetion not release.