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[Resolved]  Bharat Petroleum [BPCL] — bharat gas online payment failure - no refund, charged twice

I have booked cylinder through bharat gas android app. Order id 63813. Refill id : [protected]
Payment successful in billdesk-upi (Google pay). But in bharatgas app shows payment failed.
Delivery man collected 630+50 rupees in cash as well. Kindly refund the amount. Compliant no : 6112872 closed without proper resolution. 2nd complaint number for same issue : 6118145.

Also i had discussion with bpcl customer care - they said upi is not supported by bharatgas app. They why are you providing upi option in bharat gas app - billdesk upi. They said this is to be checked with my bank for refund. But upi transaction is successful and credited to billdeskpg. [protected]@icici.
bharat gas online payment failure - no refund, charged twice
bharat gas online payment failure - no refund, charged twice
bharat gas online payment failure - no refund, charged twice
bharat gas online payment failure - no refund, charged twice
bharat gas online payment failure - no refund, charged twice
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Sep 23, 2020
Complaint marked as Resolved 
Raised separate compliant in BPCL website. The amount has been refunded. Thanks BPCL for the refund.
Sep 23, 2020

Complaint Status

Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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    +91 22 2271 4516
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    1st Floor, Golden Triangle Bldg., P.O. Navjeevan, Navrangpura, Ahmedabad, Gujarat, India - 380014
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