[Resolved] Bharat Petroleum [BPCL] — bharat gas online payment failure - no refund, charged twice
Ppoovendran100 on Sep 22, 2020
I have booked cylinder through bharat gas android app. Order id 63813. Refill id : [protected]
Payment successful in billdesk-upi (Google pay). But in bharatgas app shows payment failed.
Delivery man collected 630+50 rupees in cash as well. Kindly refund the amount. Compliant no : 6112872 closed without proper resolution. 2nd complaint number for same issue : 6118145.
Also i had discussion with bpcl customer care - they said upi is not supported by bharatgas app. They why are you providing upi option in bharat gas app - billdesk upi. They said this is to be checked with my bank for refund. But upi transaction is successful and credited to billdeskpg. [protected]@icici.
Complaint marked as Resolved Sep 23, 2020
Raised separate compliant in BPCL website. The amount has been refunded. Thanks BPCL for the refund.
[Sep 23, 2020] Bharat Petroleum [BPCL] customer support has been notified about the posted complaint.
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