Bharat Petroleum [BPCL] — online payment for gas booking not reflected

Address:

Bangalore, Karnataka, 560075

I am a bharat gas consumer. I have booked a cylinder online on 15th october 2019. My lpg id is:[protected], orno : 6680, consno : 53599169. Paid the amount online and got the mail about the payment to my mail. But, the same is not reflected online, and when the cylinder delivery came on 17th october, i paid the cash again to the delivery boy. I need my online payment amount to be refunded back to me.