Bharat Petroleum [BPCL] — payment refund

I booked a gas refill through the bharat gas app and made online payment with upi. The amount got deducted from my bank account and then the process failed. When my refill delivered, i had paid the whole amount in cash. I request a full refund of the amount paid online.
Amoumt: rs. 579
Distributor name: sai gas service
I tried calling them but they never answer.
Sharing the payment reciept and payment failure screenshot
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    Bharat Petroleum [BPCL] Phone
    +91 22 2271 4508
    +91 22 2271 4516
    Bharat Petroleum [BPCL] Address
    1st Floor, Golden Triangle Bldg., P.O. Navjeevan, Navrangpura, Ahmedabad, Gujarat, India - 380014
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