Bharat Petroleum [BPCL] — subsidy amounts of last two refilling cylinder were not provided without any reason

Dear sir,
I am a consumer of bharat lpg with consumer no.[protected]. The subsidy amounts of two consecutive refilling cylinders were not provided till now. The details of these are follows :
(1) booking no.- 23059, dt.- 18/09/2017, delivered on 11/10/2017.
(2) booking no.- 39423, dt.- 02/02/2018, delivered on 04/02/2018.
It have been noted to my distributor in the mean time. But i could not hear back any positive response from him. Even he could not inform me the reason behind these. The distributor name is :
Amarshi bharatgas gramin vitrak (Code -180964), amarshi, purba medinipur, west bengal - 721454.
I need a refilling cylinder urgently but i can not take it before solving such.

I earnestly expect your kind co-operation.

Thank you.
Tuhin bera.