Bharat Petroleum — Cheating at Mauli Petrol Pump, Baner Pune, Maharashrta

Address: Pune, Maharashtra

Date 16/08/2015 I with my wife went to Mauli Petrol pump (Baner) Pune, while returning from a relative as my Honda City car fuel indicator started blinking yellow (Reserve). Around 7.40 pm today ( 16/08/2015 ) .. When my turn came I requested for refueling my car with Petrol amounting Rs 2000/-. My wife was sitting in car, whereas I got down to see the petrol rate. There were two attendants on that dispenser point. The attendant was filling fuel, mid-way another attendant gave me a note book and told me to write my name, car no and telephone no. When asked he said that the company wants to register database and in future whenever I fuel at any of BP pump, I will get SMS on my mobile phone. In fact this was done purposely to distract my attention. Once the fueling was completed, I gave him my Credit card, on which he charged Rs 2000/- The slip Transaction ID 48022037, time 19.47.16. I left the petrol pump, after going for half an hour noticed that even after filling Rs 2000 /- petrol (29.06 Lits) my fuel indicator display was showing little above the mid mark. My regular practice is whenever I fuel for Rs 2000/-, the fuel indicator shows little less than the Full indicator. I told my wife that there is something wrong, they have cheated us. I turned back car and went back to Mauli Petrol pump, Baner again and waited in queue on the same filling dispenser. Both of the attendants were stunned to see me back. When I started asking for Manager, one attendant said, what is the matter, when I told him that I they have filled less fuel than the charge slip, he immediately agreed that yes, he has filled fuel worth 1500 Rs and agreed to refill balance fuel for 500/-. When I asked for complaint book, he even agreed to fill my car tank to full. I parked my car at the dispenser and went to the manager's office and asked for complaint book. In that office two youths aging 23-24 years were having an argument that they too were cheated by another attendant. Instead of filling fuel worth Rs 300. They had fueled in steps and cheated those customers. Poor fellows were from north Indians as they were speaking in Hindi, Being a local from Pune and Marathi, I shouted at the person claiming to be the manager. He too agreed that it is a mistake and advised to the attendant to fill my car tank full. Meantime the attendant who had cheated me disappeared and was not available. The manager came with me and instructed to the attendant to fuel my car, to which I and my wife informed that we want the petrol pump owner's Tel no and complaint book. I was not given complaint book or the Tel no of the owner. In this process I was at the petrol pump for almost half an hour. I even threatened that I will lodge a police complaint. At around 20.20 pm, the manager and attendant filled petrol worth Rs 500/- I observed the fuel indicator, it was showing about the similar level on indicator, whereas since yesterday the fuel prices are reduced by Rs 1.43/Liter. In spite of the manager willingly ready to full the tank by 5 liters petrol, both me and my wife refused and told them that we will lodge compliant in consumer court and police station. I am having the charge slip for Rs 2000 and two separate bills one manual bill for Rs 1500/- ( Issued by the manager after insisting around 8.20 pm. He said he cannot retrieve my old transaction from computer and made a manual bill. For the top up amount of Rs 500, they have issued computerized bill. After reaching home I saw the petrol pump's review on Wikimedia, copy attached, where several customers have written about the cheating and bad experiences. I am requesting BP Company to take stringent action against the pump. I feel they have tampered with the dispenser and cheating customers thereby stealing customer's hard earned money.