Bharat Sanchar Nigam [BSNL] — Amount debited , but bill not paid

Address:

688006

Landline no[protected]kerala circle-alappuzha)
Customer id — [protected]
Account no[protected]

I tried to pay the bill no[protected] for october 2016 for rs 1038/- online via bill desk gate way. an amount of rs 1048 has been debited to my sb account - indian overseas bank, wadala (mumbai). bank reference no[protected]fp. but the bill was shown as outstanding
I had to pay the amount again through another transaction to clear my bill.

I am due for a refund of rs 1048.

Reedevi ramachandran