Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I had applied online, for bsnl broadband connection.
Immediately i got a call from a bsnl employee and she explained me about the broadband plan details.. And when i chose a plan and confirmed to subscribe for bsnl broadband, she asked me to pay rs, 2500.
I asked why.. She told me that it is mandatory charges towards modem and service charge.
She told the modem costs 2200rs and 300rs was the service charge.
And told me that she would immediately send me the receipt for it.
And when i agreed to pay, she sent me a personal number and asked me to pay through phonepe upi.. I got a little suspicious and asked her that why i should pay to a personal number.. She told me that, since my account with bsnl was not yet created, i have to pay like this.. And she told me after you pay we will set up an account and in future you can make payments through, payment links provided by bsnl.
Since this was my first experience with bsnl, i thought this is how it works and agreed to pay.. But i asked her to confirm her identity and hence she sent me a photo of her bsnl id-card through whatsapp.

I felt it is okay and i made the payment of rs, 2500 to through phonepe to the number sent to me by her..

After this she sent me a photo of the receipt..
I was expecting an official text msg or a receipt through e-mail, but she had sent me a photo of a fake receipt.

I decided to wait and see what happens next..

Then the next day i received the modem.. She had sent it through a courier service..
I received a beetel 777vr1 modem.

Then a bsnl technician came to my home to make the installation.. Since i was suspicious with all this modem thing.. I explained everything to the technician and it was he who made it all clear..
The bsnl technician told me that the beetel 777vr1, which the lady had sent was a very cheap one and he told me that i could have got a very good quality modem like dp-link for the price of 2500rs which i had paid to the lady.. And he also told me that it is not at all mandatory to buy the modem from bsnl to get the broadband connection.. It was only optional and he told me that i could have bought the modem from outside..
Also he told me that there is no service charge of 300rs to be paid and he told me that she has made a fool out of me..

He told that i will have to pay only for installation and it would be included with the first month’s bill.. So this service charge of 300rs which the lady had made me pay was a big lie..

After this the installation was done and i immediately checked the price of beetel 777vr1 modem on internet and found it on amazon and it was less than 1000rs..

So to conclude.. This lady who is a bsnl employee has made me pay 2500rupees towards a modem which costs only 1000rupees.
She had mislead me, a new customer by telling that it is mandatory to buy the modem from bsnl and has charged me 2500rs for a modem which is less than 1000rs..

After this, i decided to make a complaint seeking refund.. And hence i called the customer care, only to know that, it is the worst customer care service ever..
I had to continuously call them 3 times..
First a lady picked up, i explained her everything.. She purposely cut the call when i told her to take the complaint..
Then i immediately called back the customer care.. Somebody received and didn’t talk..
I cut the call, called them again.. Now a guy received it and started talking sarcastically and he told that he cannot take the complaint and he told that he was there only to explain the plans and he was laughing when he told this.. Such a worst people.. I asked him to connect me to his manager, but he told he cannot do that and he asked me to go visit a bsnl office nearby if i want to complain and he just cut the call..!
This is how a bsnl customer care operates!

I want my money back.. I want a refund from that lady or from bsnl.. Coz she is representing bsnl..
I have her id card and her number and also the screenshots of the whatsapp conversation, which i can submit.. I need justice.

It’s a fraud! Doesn’t 1500rupees have any value? It does to me.
And what about this bitter experience with bsnl? A government company.. Shouldn’t we trust the government?
How will people trust the government services when it is filled with these corrupt employees?

Mobile no: [protected]
Invoice no: ac[protected]
Order id: fcvw[protected]
Invoice date :[protected]
Service accounting code : 00998599
Recharge amount: rs.20

I had done a top up recharge for rs.20 from freecharge.in and i got the message from the vendor that the recharge is successful and the amount got debited from my bank account.

The transaction amount of rs.16.94 (On rs.20 recharge) is still not credited to my mobile balance which is still rs.52.21. My plan was inactive for last week and i have done a rs.75 special recharge today to activate it.

Please find the order details of rs.20 attached herewith and do the needful for the amount to credit on my mobile balance.

I have requested for bsnl broadband connection a one and half month back (Bangalore jayanagar) but still its not provided, i am following up everyday now (One lady employee) she is not picking my phone also please make arrangement for connection or

Dear sir/madam
I have accidently paid bsnl bill twice. Kindly refund the bill payment which is done 2 nd time kindly do the needful
Regards
Sinda thomas

I have made several complaints for my dead landline number[protected] since 25 august 2020 located at bhandara distt maharashtra. Complaint registration numbers are 1) sr # [protected], 2) sr# [protected], 3) [protected]. I receive a message that my complaint is resolved. But till today my phone is dead. I may be adequately compensated by waiver of telephone rental during this period, otherwise i will be forced to apply for disconnection.

I want to port my mobile number from bsnl to airtel for which i am sending port message to 1900. But my request is being denied again and again. I have googled about the same and the solution was to leave a complaint in this forum as bsnl is ignoring our port request.

Please help me port my mobile number.

Thank you.

I've been trying to port my sim to another service provider. Whenever i send a port message to 1900, it always comes out as "could not be processed."

Hi, i have paid the bill of broadband on 18 august then for the september i got invoice saying pending bill of last month.
I have called the customer care on [protected] they said to call on 1504 but the number is non existing.
Also later I talked to customer care executive they gave me some landline no but they are not picking.
Please provide me some solution. I can give you the transaction details.
I have shared the images below of my transaction details. I want new invoice for this month bill only exclusive previous bill which I have already paid . For telephone no [protected]

Dear sir/madam,

I am facing broadband issue in bsnl. I already raised one complaint bsnl service person are not response & that complaint not resolve and complaint was closed. Again i raised the complaint still nobody care about this issue.

Problem with bsnl raiya telephone exchange, rajkot office :
Problem 1). Porting bsnl number from kerala circle to gujarat circle.
Employee demanded that i must do recharge of rs. 730 on the spot or he'll not port my number.
He threatened to shut my mobile number.

Problem 2). New internet broadband connection.
Upon approaching, employee & respective officer (Head - branch) both refused to give / allow me to get a broadband internet connection.
(For whom i had wait for 3 hours to meet - he was not in office & upon arrival he was talking to relatives about their kids & how's the food & stuff).

I only live 500 meters from this office & he demanded that i bring other 9 broadband connection requests then only they will provide connection.

We regret to inform you that even after a month, the complaint is not attended to, neither the telephone is functioning but BSNL is billing for the same.
Despite repeated telephonic attempts to the authorities did not yield any result.
In this contest we would like to surrender the connection and take back the deposit amount by submitting the non-functional equipment.
As our repetitive effort to do the same didn't get any response.(We are senior citizens, still in this covid situation we managed to travel 5 kms to personally address the matter in exchange without any response or cooperation from the staff.Even they denied to give any acknowledgement to the complaint.
We therefore seek your intervention to resolve the issue at the earliest.
Please note due to covid scenario and being senior citizen, it is impossible to visit the exchange repetatively.So we request you to stop further billing, refund the security deposit and close the connection as we don't intend to avail BSNL service any more.
Hope you will look into the matter and stop the billing at the earliest.
Thanking you in advance
yours' sincerely
Asis Kumar Mitra

When i sent a msg to get upc on my bsnl sim it always reply upc cannot be generated for the reason - there are subsisting contractual obligation with your service provider.

Sir mere pas ek bsnl ka no hai [protected] jispar signal nahi aaraha hai emergency call only ka likha aaraha hai. Dusre no se call karne par bataya ja raha hai ki es no par incoming facility uplabadh nahi hai.
Sir mere problem ka solution jald se jald karne ki kripya kare.

I have requested for bsnl ftth broadband connection a week back but still its not provided, i am followingup everyday still they are just postponing it everyday.

Dear bsnl,

Last 3 month we have not received the network from bsnl virar west palghar location.

I think some company employees are intentionally doing to shut down the bsnl tower.
We have call so many time there landline number [protected] & [protected] but no one give any reply and not pick up my call.
One of lady miss gupta not work properly.

Kindly appoint the cbi and check whether they take money from a private company or not as per my suggestion.

In a last 1 years hardly received the 6 month network properly.

Kindly take the strike action otherwise bsnl company shut down by this corrupt employees.

I think today situation is very tight to bsnl company but if you retain this corrupt employees then company facing the so much losses and loss the customer also.

This is my assumption some corrupt employee closed down bsnl company very soon if you not taking the action today.

Regards
Nitesh
[protected]

Dear sir,
My name is jyothikumar raghavan pillai. I am holding bsnl prepaid mobile no:[protected], this number stopped working from september 1st onwards. I am working in uae, this mobile number is linked with adhar and my all personal record. I am totally stuck. I urgently required this number active. I am not able to collect this sim personally from your office because i am in uae
Please provide a new sim and i will be authorized by my representative to collect the sim from your office.
I am waiting for your reply urgently
Thanks and regards
Jyothikumar raghavan pillai
[protected]@gmail.com
[protected]I am not available, my mother will attend the call)

We have taken bsnl broadband connection but from the 1 st day we are facing internet issues.regarding that we went to bsnl office and registered complaint. Now after 1 month the connection is not at all working.so we removed the connection Permanently and intimated to bsnl office.but their is no response and connection is not disconnected yet.every month new bill is generating.no response from office.no response from customer care.please dont go with bsnl service at any cost.

This is to bring your notice to that fact that we have severe issues with network in our area.
Location: kerala, idukki district, thodupuzha pin: 685608
Bsnl sims doesn’t have range here and we make use of landline for our day to day needs.
Due to poor network, we took bsnl broadband too and the average speed is 1.3 mbps, which is quite unsatisfactory.
Online classes and work from home basically requires a good network. Please do the needful.

The bsnl not resolved complaint phone. The bsnl not sure give caller id phone to all.

I have not received deposit money and advance money paid for telephone and broadband bill, I have ported my number but did not receive advance money