Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My internet has been cut for the past 3 days and I have tried more than 10 times to call the engineer his name is Shyam he has never responded to my calls in fact we have spoken to other people here they say the same thing that he never answers his call his disrespectful and irresponsible behaviour has been going on for many years kindly take extremely strict action against this engineer at this point he is an insult to all the enginners

From yesterday my prepaid sim card is not working. My hand set is okay. No network signal appears on the hand set screen. Other sim card in my handset is perfectly working. Other BSNL sim cards used in same location work perfectly. Please help.

My mobile sim is not working. My last resolution will be change or port my sim. This is very bad service you are providing. I'm a student and without network i can't study. Plzzzz help me out.

I have been cheated by one of your representatives by BSNL. Here is the series of events :

I called in the following number([protected]) which is listed in Google as the fiber Optic connection (Screenshots attached below). The representative asked me to communicate in whats app.
I inquired the price for a new connection, which he shared as 4500 INR, which he later explained on call that this would include all costs including setup, new routers and accessories etc.
Once the payment is made, he responded back stating that I need to make a payment of additional 2500.

Now when questioned, they are neither ready to refund the amount nor ready to do the installation unless an additional 2500 is paid. They are just forcing me to make additional payment of INR 2500.
They are also not responding in whatsapp or mail and not picking up my call. Proof of all conversation can be provided.

Bsnl number recharged twice by mistake need refund [protected] Haryana Jind

Receipt for Payment of Bills/Demand notes. This Receipt is generated from BSNL Portal.
Recharge Status FAIL 12-STATUS-DIAMETER_END_USER_SERVICE_DENIED
Receipt No [ protected ]
Transaction ID PGSM[protected]
Transaction Date 04/12/2020 20:50:37
Amount 10.00
Phone No 94******20
Bank Reference No *****
I did above online payment for recharge but it failed and payment deducted from my account. Need refund asap.

Dear sir,
I would like to bring to your attention that Bsnl staffs at Alappuzha bsnl office are misbehaving with customers. They are very rude and arrogant. They do not pick up the phone when customers are calling to enquire about the matter. When we make frequent calls to the customer care number at Alappuzha bsnl office, they attend the call and shower us with obscene language. Staffs at billing desk are so rude. Even senior citizens and pensioners are abused by them. They show no remorse for their act. I was being abused by them before. It's sad that they are cheating this unique office run by the central government.Forwarding this complaint to the manager of Alappuzha bsnl won't help. He is too arrogant and he is too crossing the limit and abusing the customers. Its their rude behavior and psycophancy the BSNL is loosing its valuable customers.
Here I request you to investigate the issue and bring the erring officers at Alappuzha BSNL to book..
Yours faithfully,
Thank You

Dear Sir
My mother's mobile number is [protected]. I have recharged for Rs 74 plan on 21st Nov 2020 but yesterday on 3rd Dec 2020 it got changed automatically to Rs 106 plan which is not what I intended. Kindly resolve this issue otherwise I will have to change my mobile network operators.
Thanks and regards

Dear Sir
My mobile number is [protected]. I have recharged for Rs 74 plan on 21st Nov 2020 but yesterday on 3rd Dec 2020 it got changed automatically to Rs 106 plan which is not what I intended. Kindly resolve this issue otherwise I will have to change my mobile network operators.
Thanks and regards

My BSNL Broadband is not working properly since 12/10/2020. The internet speeds are as low as 80 kbps and gets disconnected frequently. There is road widening work going on in the area due to which the contractors have cut the cables in numerous places. Local exchange is unable to resolve this as they DONT have any Technicians to do the same. As per the officer the contract of technicians have not been renewed and they haven't reporter to duty since 01/10/2020 because of this I am unable to properly use Broaband. As my house is situated in remote part of the state there is no other network coverage other than BSNL and other Broaband ISP are not ready to provide connection in such place. So BSNL is unable to provide service and we're at impasse. Please anybody here in this forum can help then please do ASAP. As broaband & telephone in this part is very important for emergencies as there no other means of communication.

Unable to send PORT SMS from registered BSNL number to generate UPC number. Any attempts to send PORT SMS to 1900 on registered BSNL number results in SMS send failure.

I can send SMS and make calls to any number but PORT SMS is not happening. I called BSNL helpline 1503 and after waiting for 40 minutes, the call automatically ended.

Need assistance to PORT out of BSNL as their service and customer service is appalling.

My rent agreement was from 10/03/2014 to 09/03/2019.
from is agreement ihave not get single month rent nd after that since this agreement its was expired not new agreement was made..
this is not proper was of agreement.

Dear Sir
we have surrendered our telephone No 27074172 in the month of Jan-2019 till date we have not received the deposit amount from the department

Request to please do the needful on priority and confirm the same.

Removal of pole
Dear Sir
We are having bsnl pole right in front of our house, house no 784, Barot vago adas 388305 Anand adas Gujarat. there are no bsnl connections anymore and this pole is used by other local tv and electrical cable operators wires are also tied with the support of the pole which are coming in front of our house
So I request to please remove this pole from here

Regards & thanks
Parth panchal
Mo:-[protected]

After sending Porting Request from my bsnl mobile number [protected] i am getting message request for UPC for your mobile no. [protected] could not be processed. Please retry after sometime. I request trai to help me with this. I am ready to move consumer court against bsnl if problem not solved here.

Respected sir
im in a reserved forest here i have only bsnl network.
Here i have 3g network but the network speed is 28kb/s.During this covid time all our online classes and works are dependend on the network only so i request you solve this problem as soon as possibile

Respected Sir,

This is Siddharth Trivedi S/O Chaitanyakumar Trivedi. I m using the Postpaid plan of BSNL(PLAN-99) since last 10 years.But now i want to change it into the Prepaid plan with same number. But they(BSNL Ahmedabad) r not ready to convert it into Prepaid .According to TRAI it is possible to convert the no. from postpaid to prepaid.

So, Please suggested me what should i do for changing it. I m giving some related information about the Cell No.

Customer Name : Siddharth Trivedi

MOB. NO. [protected]

Ahmedabad, Gujarat

Sir, I am Sripathy residing at NANJANGUD town MYSORE district. Three days back I went to BSNL office for purchasing a sim card, but the officer told to come one week after.I wondered other companies ready to give thousands of connection in a day but a well reputed company take one week to provide a sim. How can the company survive under this competitive world if follows tortoise speed.please make them to provide services as consumer want other wise its impossible to see BSNL board in a decade.please
Thanking you
Regards
Sripathy. N
[protected]

NOT RECHARGED AMOUNT DEDUCTED Rs550/-

Receipt No [protected]
Transaction ID PGSM[protected]
Transaction Date[protected]:55:15
Amount Rs. 550.00/-
Phone No [protected]
Bank Reference No 650809

Requested for porting code in 1900 but i got a message from 1901 upc can not be generated there are some contractual obligations in ur number please contact service providers.
Mobile number is [protected]