Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have paid my bsnl landline bill of rs. 1061 twice by mistake through "simpl" on 7th [12:23 pm] and 8th [02:32 pm] of september 2020. Both the payments were successful debiting the amount from my "simpl" account. Later i tried to claim the extra amount to be refunded back, but bsnl has refused to do so. The two transaction ids are as follows:

A] bbx[protected]qc
B] bbx[protected]wy

I have also dropped a mail to [protected]@bsnl.co.in.
I haven't received any reply from them.
I want the extra amount taken by bsnl to be credited back to my "simpl" account.

My landline phone and broadband is not working since last 3 months. my father had complained more than 5 times at office hours to Mr. Mehta. He is not taking any actions and other staff members are also not giving proper answers. If staff is not available to solve this problem with BSNL then this is not a problem of any customer. This is not the way. From the same place online study of students are not going smooth. my parents are senior citizens. even we did online complaint. my sister is rejected from one company for a job because of Internet issue. Please do something.

Sir/madam

I had planned to port my bsnl prepaid number to another operator as the service of bsnl is so unsatisfactory these days. Thus i sent port to 1900. (8sept)
Even after 3-4 messages i couldn't get upc code till now, and they are charging rs.1 for each of the messages.
I need the code urgently as the number is very important for me

Regards
Amal. P. B

Subject: non-working of wan connection

Dear sir,

The wan connectivity is interrupted in this office since 07.09.2020 0900 hrs.

The same is still not working. Shri pawan jee from trimax has been contacted telephonically, but result remained nil.

As this office has to process misc. Urgent medical, ta-da and other advances/claims in respect of defence scientists, which is very urgent.

Please do the needful to enable this office to take action accordingly.

Thanking you

Ao (R&d)
Kanpur

The customer care executive hung up the call for no reason, she said i don't know the solution and i will forward the call to my seniors. And hung up the calls, and when i was asking questions she was repeatedly ignoring and trying somehow to disconnect the call.

My sim card rejected and I input pku code wrong 10 times, it's due to my lake of knowledge, so I request you that please reactivate my sim card.

I wanted to get an ADSL broadband connection and the bsnl office guys charged me 5000 for just setup and sold me a 600rs router for 2500, and I just got bills for 400. I have asked them for bill they said no we can't provide you that and bsnl is not paying us enough if you won't give us the money then we will not give you the connection,

While I want to register a complaint through the [protected] number they hanging up calls on me, I have tried like 30 times from 4 different devices...what the hell

I am still paying the bills but my internet is down it's been just a few days I have got my self into the ADSL connection from bsnl without knowing the service quality, Now I am facing many issues and finally, my internet is permanently down and no one cares in bsnl to fix it up...

BSNL is providing the worst possible broadband service, my internet is down for 4days, I have been trying to getting in touch with the bsnl office they are hanging up my calls, Tried raising complains I have raised 5 complains so far none technician called, tried to call customer care and nothing worked, Now I can understand why bsnl is in such a position and this kind of attitude needs to be stoped, If you can't provide the service then just don't offer the service, what the hell...

I want to port my number from bsnl to other operator . Though i have sent message to 1900 with port (My mobile no.) i am always getting the reply as "it cannot be processed.Please retry after sometime." i am trying it since 2 days and it is the same.My balance is deducting for every message but j am getting the same response.I want my upc code to be generated and it's an emergency.Please resolve my issue ....

Despite trying to send a sms to 1900 several times i didnt receive the upc code.in fact the message is not getting sent at all and even the consumer care didnt take the necessary action after complaining.

Someone stolen my phone.
My number -[protected]
Model - guru music 2
Please block the phone and sim.

NAME;ANWAR AHMED MAHMOOD

LANDLINE PHONE No;[protected]

SBI A/C No [protected]

IFSC ; SBIN0020413

DABEERPURA HYD.TS

I have completed all of the formalities for refund of deposit on 25 th june 2018 i.e 27 months before and I pursued the concerned JAO at HYD several times but still the refund of deposit into my A/C so far . Hence I request to arrange to transfer the deposit into my A/C .

I tried to recharge my bsnl number with rupees 50 on 3.9.20, the money got deducted and transaction is successful but recharge status says failed...
i want my money back...

Refund of landline number[protected] is not received from October 2018 they are claiming that they don't have enough of funds.even after two years of follow up till date we have not received the refund.

Hi Team,

I am facing issues with the BSNL broadband connection at my home (Rampur, dist Jaunpur, Uttar Pradesh). Our plan started before 10 days but because of their poor installation, we started using the internet after 4 days of starting connection.
We took a plan for 10mbps Speed but actually we are not getting even 1mbps speed. We trusted BSNL in this Pandemic but it seems like BSNL is trying to get money without providing the service and solution. We have raised complaints and talked to Customer care many times and every time getting a message that problem is resolved but it never resolved.
For the solution, we talked to local BSNL executive but they are saying this is happening because they don't have the manpower and equipment to help in our area, but my concern is if we are paying the same amount like other city paying then why they can't provide the same facilities to us, we are not compromising in paying money then why we have to adjust with the speed. And if they can't provide the speed as per plan they should clearly mention in the plan that they won't provide speed in rural areas.
I came home after consulting with these BSNL guys regarding the speed and services but now I'm completely disappointed with the speed and services and the BSNL executives are saying "We can't help you".
We have completely lost our trust in BSNL.

Requesting your help on the same so that I can do my work properly.

Name: Harshita Baranwal
Landline no: [protected]

Connection No [protected]

The connection provider at Ambala did not clarify the shifting charges during installation of a new connection inspite of asking.
Thereafter, demanded ₹1500 for shifting besides ₹300/- which comes in regular bill. This doesn’t seem correct as if the shifting charges are coming in bill, then why additional ₹1500 is necessary.
On being questioned, he surreptitiously cancelled the request for new connection which was not even requested.
On further questioning, the service provider is intentionally delaying shifting. The documents for shifting were submitted on 29 Aug 20. The connection has not restarted even after lapse of 5 days. The children are missing out on their online education besides other daily needs.

My phone number was[protected]. Requested last month to shift my landline from Kovilambakkam to Sadanandapuram, New Perungalthur, Chennai is not still done. From New Perungalthur BSNL one staf talked to me that while sending shifting notice it was mentioned as 74 area code instead of 79 by the BSNL staff where i submitted my request for shifting. Now BSNL staff asked me to go again to Chrompet BSNL and get the correction. My question is why i should work for their internal problems. If not solved by them before a week, I don't mind to forget BSNL connection. My contact no is [protected]

I recharged yesterday with 108. My plan is not warking, though network is available. Phone is working well.plz help fixing this .