Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am a resident of kk nagar, chennai-78 and i have had enough bitter experiences with the officials of the exchange at k. K. Nagar,
Chennai.

Past one week my network very low like download just 0. I call ae and tell my net work problem.. She told call landline only. But that line in front her dont pick morethan hour.

And there is no proper guidance or help for the poor customers. All the
Taff members seem to tend to parry their responsibilities.

It will be a horrible experience for the senior citizens. No officials there
Will attend to you. They will pretend to be very busy.

If the gms are hear of no use. Bsnl is highly corruptive.. And k. K. Nagar exchange is the most worst one.

Inspite of my payment of last telephone bill amount 338.00 through bsnl
Portal on 9/3/2020 refid;fcdr[protected] and none of my earlier bills remaining pending, my above mentioned telephone number[protected] has been made inoperable and reporting temporarily out of service status from bsnl end.
I have complained twice. Once under no. [protected] when bsnl reported complaint has been resolved without restoring my connection and then again a week later under docket no. [protected] to which i am yet to get any response.
How long i have to wait for my line tobe restored?
Kindly restore my land line telephone immediately.

Sir
We are enjoying land line phone [protected] since last 30 years. As the time is of mobile phones we decided not to surrender phone & we are paying bill with not using (No outgoing/ noenjoy benefits as speed/ connection signal was not ok.
Now bsnl is charging inflated/ wrong/ bill.
I am ready to pay bills as it was installed before internet.
Trai may check my using of internet data / incoming/ outgoing of last 30 years.
I request bsnl & trai to please send me bill after doing adjustments.
Thanks
Kohinoor metal industry

Rajat goenka
(Partner)

I am having land line account number [protected] and i approached bsnl through self care on 05 02 2020 followed by written request to shankarapuram exchange bangalore on 18 2 2020. On the sme day order no.[protected] was passed for disconnection. No action has been taken till date. I have been charged full monthly charges for brand band combo planfor the month of feb 2020. When i inquired their help line no.1500 they say they cannot do any thing in this matter and i was asked to run from pillar to post. I am 70 years of age and i cannot operate bb service due to health complication

I have swap my mobile no. [protected] from bsnl to bsnl on 13.03.2020 at bsnl office chakradharpur, with fee 50/- (Fifty rupees) receipt serial no. 38 receipt no. 5551 date 13.03.2020. After passing 04 (Four) days my number has not yet been started. This number is linked with bank and other impotent facility like otp & etc.
Therefore you are requested to see the matter and pass necessary order for early activation the same mobile number for smooth day to day working. For this kindness i shall thankful to you please.

Today, 16/03/2020, at 2:52 pm, a message came in my phone. Stated that - my bsnl tunes has been successfully activated. But the fact is - i did not activate this kind of any act. Eventually i did not receive any phone calls from bsnl company.

So, why rs. 7 charged from my account??? Stop this and refund my money as soon as possible. That will be sign of good reputation for bsnl

Sir i am an advocate from district and session court, faridkot. Sir i buy new unlimited data connection of rupees 1200 with 30 mbps speed on monthly rent of b4s solution, bsnl wireless broadband. At present i am not provided even 3 mbps speed as they promised of 30 mbps speed but they are charging money for 30 mbps speed plan from me. I have filed complaints many times on 1504 customer care number and also in exchange of our circle area for issues i am facing but nobody bother’s sir. They have just one excuse what we can do sir it is problem from our back main unit just wait for somedays it will automatically resolved. On their excuses two months approximately passed and that day never come sir till today. I got only one response from them whole efforts i made till now that is just wastage of time, money and energy.

Ist complaint registration number [protected]

Second complaint docket no - pjb/co/2020/2976

I am suffering very much loss due to their negligence and poor internet speed. So i kindly request you sir please take action on my complaint as soon as possible a0nd finally step forward to solve my complaint. I will be very thankful to you for your this favor to me.

Hakikat singh sandhu (Advocate)
Village - vire wala khurd,
District - faridkot (151203)

Mob. No - [protected]

I live in kumta, uttar kannada, karnataka state and i have been using bsnl land line and bsnl broadband service for the last 11 years but these days it’s not working properly. The internet is very slow and some time disconnects because of that i lose the whole data. Plz look after this, i will be really thankful to you

My bsnl broadband earlier internet plan 965. Bsnl employee raise the plan 999 with no intimation letter no mobile sms, no e-mail communication my telephone bill amount will be raised. Payment not pending. I go to the kumta exchange reduce internet plan 899 but my landline o/g and internet connection is disconnection by bsnl kumta exchange and karwar exchange. Bsnl employee violation of bsnl rti act and telecom regulatory authority of india rules and regulations.

Bsnl employees are #. Their main aim is to get their hefty salary and enjoy with their family. These fools are not thinking that this is public money. It is high time to kick out these irresponsible people. Bsnl is very unprofessional about its broadband service
Bsnl broadband does not connect so many times, if connects then it is so slow. Bsnl does not provide appropriate speed. Also their portal is never updated for data usage. Please take action to karwar gm, accounts officer and kumta exchange sandeep jto and priyanka jto officer. Please refund amount my internet plan 999.
Please reply to girish. [protected]@gmail.com

I am getting the following message from bsnl in connection with mnp.

Your request for upc has been delayed. Please wait while your request is being processed.

Request for upc for your mobile no. 94xxxxxxx could not be processed. Please retry after some time.

Contacted customer care. The reply is wait for 24 hours. After 3 days i have contacted today. The reply is wait for 2 weeks.

Reason...

I want to bring to your kind notice the unsatisfactory working of our land phone[protected] we have lodged a number of complaints but to no avail. It has not been working properly for the last two months. Either the phone becomes dead or otherwise it works one way only. So, we are facing a number of problems regarding this. The telephone disorders have grown to be a serious problem. Most of the times it lies dead. The service provided is very poor. I had registered a complaint regarding this issue, complaint no:[protected] on january, [protected] on february

I tried to recharge my friend bsnl number twice but recharge failed both times. When i tried to check the refund status it shows that the refund is initiated but as of now i didn't get that refund amount. I tried to recharge in bsnl portal site on 14th feb 2020. Paid via paytm rupay platinum debit card. I mailed bsnl customer care but i didn't get any reply from them. Afterwards i called bsnl customer care they answered very irresponsibility....

Sub: bsnl monthly bills are not received at all.
Ref: tel. No.[protected] in the name of r mythily - address: no.5, 2nd floor abhinaya apartments, 7th cross malleswaram, bangalore 560 003.

I regret to inform you that the above telephone is in my wife name (Mrs. R mythily) and we are not getting monthly bills at all by post. About six months back we were getting and for the past 6 month we are not getting the bills. Kindly send us the bill. We both are senior citizens and we need bills. Only on receipt of bills we will have to pay. Some we could not pay due to the absent of the bill. Kindly do something sir.

Regards
R mytyhily &venkataramani
[protected]
[protected]

Sir i am receiving messages from bsnlcg that amount of rs 5 & rs 7 deducted towards vas which i have never opted for. Pls do needful to return back the money deducted and deactivate the same. I have been told by 1909 bsnl consumer complaint that it is by third party. I am surprised to see how the money from bsnl prepaid account shall be deducted without bsnl knowledge. Pls arrange to avoid such occurance in future.

I have recharged the telephone number [protected] on 20th feb 2020 with inr 551 through airtel payment bank. The transaction id is [protected]. The payment was made through airtel payment bank associated with number [protected].
Despite this recharge, bsnl has barred all outgoing from the number [protected] and have not credited the recharge amount to this number. I have reached out to them over phone. I have written to their email ids [protected]@bsnl.in and [protected]@bsnl.co.in nad hvae got docket numbers for my complaint. But despite close to 20 days since teh recharge, i haev not get any response from bsnl team whatsoever. This is the first complaint lodged by me
- docket number krl/co/2020/5619

Since then multiple docket numbers have been auto generated
- docket number bsnl/hq/2020/em-47942
- docket number bsnl/hq/2020/em-47859
- docket number bsnl/hq/2020/em-47864

None of these have been addressed by bsnl yet. They are yet to give me any response. Please help get this resolved and get the amount of 551/- credited to the number [protected] without loss of validity.

Hi,

This is mayur dhande, using bsnl landline phone number[protected].
I have made payment of 353 rs from phonepe app on 6th january 2020, but the payment made is not reflected on bsnl portal.

On contacting with phonepe support, they have confirmed the payment is received to bsnl and bsnl has provided confirmation for the same.
Reference id for the payment is phnn2001061528072085475093

Kindly look into the issue.

Thanks,
Mayur

I have the policy number:[protected] which i had paid in sss mode due to my family circumstances i made a request to change the above policy mode of payment from sss to quarterly on 16/12/2019. At lic of india kumbakonam. But still it was pending. On query with office who told that due to technical reason unable to modify the above policy, kindly do the need as much as possible

My father is 90 years old and living on his own as i, his son live in uk.
We come periodically here and he visits us periodically to uk.
He was there in uk with us since last september 2019 till 21st february 2020.
We came to ahmedabad on 21/02/2020 and after reaching home, first thing he tried to call his doctor using our landline and found completely dead though every monthly invoice paid fully through online. So the non payment of invoice wasn’t issue.
Same day on 21/02/2020 i registered my complaint online and received the ref. No. [protected] also got automated sms that soon the engineer will come to check and the issue would be resolved.

With regret to mention here that after several attempt to check status online till date it appears that it’s in progress and will be resolved the issue!!!

Till this moment our landline is still dead, online status is showing the same message and the irony is that till the complain is pending, one can’t complain again.

After 12 days still we don’t know where we stand. No wonder people are fed up with bsnl services and eventually disconnect the line and go for alternate. However as i mentioned earlier that being 90 years old, my father is not comfortable to use mobile phones.

Just to add here our landline no. Is [protected] and today is it’s ‘barmu’ (12th day) according to hindu religion.

I’ll appreciate the resolution asap.

Dear sir,
I have completed my shift and went to purchase vegetables for home. So i went to market to buy vegetables. There after i purchase brinjal i try to take my bike. At that time i noticed my phone was missing. I tried to call that number from the next vegetable merchant. 3 times the ring is gone then the person disconnect the call. After i tried 4th time it was switch off. So i need to block the sim. Kindly do the needful at the earliest.
Date of incident: 03-march-2020
Can i request a refund

About a week ago i complained of the phone line being down. I stay in pune (Yervada). I promptly received an sms giving the name of a linesman who would get in touch with me. No one did for more than 2 days. Then i called the linesman (On the number provided) and surprise, surprise he told me that he had retired. This is the level of service - assigning tasks to personnel who have retired. No wonder bsnl is in the state it is in. But, to be fair, when bsnl services were not outsourced, the linesmen used to come promptly and set right all faults. But since it has been outsourced, they are not even picking up phone calls! I called the bajirao road service center number mentioned on their website and i did so for the yervada, pune one... No one to pick up the call! All they have to do is to manage the outsourced company.

This to inform you that i have booked my telephone faulty complaint on 09.02.2020 vide doc no[protected] and subsequently received a message that the work has been assigned to mr manjunath ph [protected], but said person not attended the service. However on 21.02.2020, i received the message that the complaint has been resolved. But still as on today my telephone is not working. Whenever i called to the person, he is just telling the story. Again on 29.02.2020 i lodge a complain vide doc no[protected]. Further i bring to kind notice that this problem is almost from 1or 2 years, but every month, the telephone monthly bill debiting to my account (Ecs mandate). So kindly attend the complaint else i will cancel my connection