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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9

Updated: Dec 5, 2025

Complaints 15978

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6090

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9888

So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 132

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Address: BSNL, Tejgarhi, Meerut, Uttar pradesh, Meerut, Uttar Pradesh, 250001

My prepaid bsnl sim is not working from 1 jan 2020. And i did not get any information for recharge or any other problem.
My bsnl mobile no. Is [protected] & email id is [protected]@gmail.com
Please solve my problem asap.
My alternate mobile no is [protected] to contact me.
Network is coming in my mobile, but i am not getting any phone calls or any messages.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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R

ramkumarmv

Jan 15, 2020

I have recharged my daughters mobile no [protected] for Rs.447/-on 7.1.20 with id:[protected].But she received messsage that her plan will expire on 7.1.20 if she will not furthur recharge.please do the needful
Thanking you
M.V.Ramkumar
Kamavarapukota
Kamavarapukota Mandal
W.G.Dt.534449
Phone:[protected]

C

c5kiran12

Jan 15, 2020

I didn't activate any service, but my balance deducted for the bsnl number [protected]. I recieved below message.

' Thanks for Subscribing to LoveDispensary(50404) service. You have been charged Rs.30.0 for 30 days. To Unsub send SMS STOP or call 155223(tollfree). '

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Address: Chennai, Tamil Nadu

It is more than 9 months since my postpaid mobile connection was cancelled, but bsnl has failed to refund the security deposit plus the other dues to me amounting to more than rs.6000, despite registering complaints through various channels including raising a grievance procedure as per details below:

Complaint - docket number - 2g29714606.

Grievance registered; docket number is : chn/pgo/2019/8455 (Regd on 18/10/2019)

As per trai regulation, the refund was supposed to be effected within 6 months of cancellation.

I would request resolution of the complaint at the earliest.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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S

smurthi

Jan 13, 2020

Telephone is dead. No sound.. No dial tone. You have to check

R

Raj Kamalakar

Jan 13, 2020

My moblie no.[protected] is being deducted Rs 3/- for every 3 days for Dildosti Package which i have not subscribed. please unsubscribe the package for my mobile.

C

c5kiran12

Jan 15, 2020

I didn't activate any service. Balance deducted automatically.
I recieved below messages from bsnl.

'Thanks for Subscribing to LoveDispensary(50404) service. You have been charged Rs.30.0 for 30 days. To Unsub send SMS STOP or call 155223(tollfree).'

C

c5kiran12

Jan 15, 2020

I didn't activate any service. Balance deducted automatically.
I recieved below messages from bsnl.

'Thanks for Subscribing to LoveDispensary(50404) service. You have been charged Rs.30.0 for 30 days. To Unsub send SMS STOP or call 155223(tollfree).'

A

anji pandey

Jan 15, 2020

Mera phone chori ho gya hai usme bsnl ka sim card laga tha uska no [protected]hai plz us number ko jaldi se jaldi block kar de

S

saswati gharami

Jan 17, 2020

Hello, I am a resident of panihati municipality and my landline is totally dead for the last 10 days or so and the broadband wifi connection also is not working at all.We are having some serious issues regarding this.Please do the needful to resolve this problem.

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I amm regularly receiving message from bt-bsnlcg as under –
"dear customer your pack dil dosti chatting (54000) is renewed with rs3.0 for 3 days. To unsub send sms stop or call 155223 (Tollfree).
I have sent sms and called on 155223, but nothing is happening, but still the charges are getting deducted regularly for the past 10 month. I have never ever subscribed to this sort of pack. Plz refund all the amount and unsuscribe it.
Please redress my grievance immediately.
M-[protected] (Circle-tamil nadu)

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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S

Shiv Athare

Jan 15, 2020

I can't send messages from my number
I have checked my center number is correct but I can't send messages to any one

T

TãmìlSélvâñ Támîzh

Jan 15, 2020

Please deactivate BSNL cricket score SMS and caller tune.

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Address: Bangalore, Karnataka, 560003

My bsnl is 8*7. My bal was around 250 rs on the date 01/11/2019. Now it is 87 rs. The reason behind, it has auto subscribed most of vas from number 155223 without user consent since two months and it is getting auto renewed. I tried sending sms stop to 155223 as informed by bsnl it replied back with message “empty”. Customer care number is not connected or do not pick up the call.
I even tried sending unwanted tags (Unrelated keywords) to the above number, it replies back with the message “empty”. What can we expect from the people with empty knowledge and empty heart.
I think bsnl is surviving only with these type of cheap daylight robbery.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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A

Av Yaad

Jan 15, 2020

I'm trying to do tele verification of my new number but when I try to call 1507 the automated voice say "Sorry, the service you are trying to access is not available on your phone. Please contact customer care." Please give me the solution of this problem As Soon As Possible.

S

Sachin Matale

Jan 15, 2020

Please replace my landline instrument due to damage.[protected]

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Dear sir,
With due respect i would like to state that i have a broad band connection with telephone number[protected]. Since past 2 weeks, the telephone number has been dead. Even, i have given a complaint to the jto at the exchange center at bhubaneswar., but in response they said it will take 2 days to repair the fault but it has been more than a week of giving the complaint and the issue has still not been resolved.
Even, the toll free numbers aren't working properly and are not responding.
Requesting your kind attention to this matter and speedy resolution on this issue
Thanks and regards,
Basanta patra
Ph-[protected]
Ph no[protected]
Bhubaneswar circle
Odisha

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: Ahmednagar, Maharashtra, 414605

Hi consumer support india,
I wast to register a complaint against bsnl internet service.
I have a bsnl broadband internet connection. (Ph. No.[protected]
I am facing problem of redirection when i use bsnl broadband.
Initially i thought that there is malware in my computer so i scanned though antivirus and even formatted my pc but the problem is existing, after that i have done research on internet and came to know that there are malwares in bsnl internet.

These are the redirection urls
Areantaid. Site
Arcaptart. Site
Allashark. Site
Producebreed.com
Beebuyart. Club
Allashail. Club

Please fix it to provide better service. Bsnl wasted my time and money. I'm very disappointed and "i want compensation from bsnl."

Thank you consumer support.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: Lucknow, Uttar Pradesh

I surrendered my landline no. 2482051 in oct 18.

Refund re was also generated for rs.1710.00 on 10.6.19 but till date payment has not been made to me.

Re[protected]

Ba [protected]

Sanjay kumar, se
59/3, gfa
Mes officers enclave type v
Gun factory area
Army cantt
Lucknow

M [protected]
Email [protected]@hotmail.com

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Feb 15, 2020

Updated by skumar1964 Nothing happened so far.

What to do next?

Feb 28, 2020

Updated by skumar1964 Please expedite matter else matter shall be taken to Court.

Sanjay Kumar

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I am regularly receiving message from bt-bsnlcg as under –
"dear customer your pack dil dosti chatting (54000*) is renewed with rs3.0 for 3 days. To unsub send sms stop or call 155223 (Tollfree).
I have sent sms and called on 155223, but nothing is happening, but still the charges are getting deducted regularly. I have never subscribed to this sort of pack. Please unsuscribe and refund all the amount.

Please redress my grievance immediately.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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B

Bhuvnesh Batra

from Delhi, Delhi

Jan 10, 2020

Sir please activate my sin as our need is urgent

Bhuvnesh Batra's reply, Dec 15, 2019

Please activate this no. As far as it possible no. Is 9485714145

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Address: 641004

I am regularly receiving message from bt-bsnlcg as under - dear customer, your pack dil dosti chatting (54000*) is renewed with rs 3.0 for 3 days. To unsub send sms stop or call 155223 (Tollfree). I have send sms and called on 155223, but nothing is happening. I have never subscribed it. I want to unsubscribe this service immediately. Please do consider this issue immediately and do the needful as soon as possible.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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V

vikas989

from Mumbai, Maharashtra

Jan 9, 2020

My [protected] .internet is not working, and customer care not receiving call. I have tried many times. Internet is not working .just working for few seconds and speed less than 2g. Please see the issue and fix internet network in my number and area or i am compelled to change my all bsnl numbers in other network. Thanks.

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Address: D NO.39-20-53/4, Visakhapatnam, Andhra Pradesh, 530007

I have not opted for Amazon Prime annual subscription and I have never used it. Please remove it and correct he bill as it was for earlier months. My bill always should be not more than Rw.470/-. Please correct the bill and send the revised for my payment. Here afterwards, please do not add any other amount or subscription without my option.
Thank You.
Ch.V.Umamaheswara Rao.
MOBILE:[protected]
Account No.[protected]br...

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Address: Chennai, Tamil Nadu, 600122

When an outstation call from mobile to landline comes - both the receiver & caller are unable to hear- facing this issue for quite a long time now - it is hight time that we had a replacement of a new telephone instrument - kindly do the needful - thank you
the reason for having a phone at home is to get outstation calls and when this is not in good condition the situation becomes bad - please help to rectify b providing a new TELEPHONE INSTRUMENT

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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R

Ritik Dutta

Jan 9, 2020

I have taken 700 Rs plan for n which I m supposed to get 10mbs speed, but unfortunately I m getting not even 100 kb/s . So plz solve this problem

S

sureshbalakrishnan

from Mumbai, Maharashtra

Jan 9, 2020

The landline phone instrument is working fine supporting outgoing calls but the phone isn't ringing during incoming call, the phone loudspeaker is also working fine.

Please do the needful.

H

Harinarayan Baranwal Deepak

Jan 9, 2020

Hi ConsumerCourt,

I had planned to port my BSNL prepaid number [protected] to Another operator.
Thus I sent PORT to 1900. 4-1-2020
Even after 5-6 messages I couldn't get UPC code till now.

I need this urgently.

Regards
Harinarayan

V

vikas989

from Mumbai, Maharashtra

Jan 10, 2020

My Bsnl number is -[protected], my internet is not working from morning 5/01/2020. I have tried to call customer care but unreachable customer care number. Please see the issue and fix issue soon as possible.
Thanks.

M

Mrittika Bhattacharyya

from Kolkata, West Bengal

Jan 10, 2020

Please look into the issue that even after bill payment phone lines are disconnected. Trued calling customer care nobody picks the phone

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Address: Baksi kala daraganj Prayagraj, 221006

Hi sir,

I have a connections of mobile services from bsnl prayagraj my phone no [protected].
Then i have been having call drop and poor inconsistent network connectivity.
I have given several complaints, to bsnl at this local customer care on last few days, there is no improvement of the services, inspite of several assurance. They as it will be resolved 2 or 3 days there is no improvement.
Recently i had given a complaint, the bsnl local customer care,
As a telecom authority we need immediately action and support in getting the better services.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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S

Sayanta Rajput

Jan 6, 2020

Please my sim open and unblock please

N

Nayan Birwadkar

Jan 6, 2020

Bsnl sim activation no 1507 is not working.after calling on that no it says no does not exisit and customer care no 1503 also not working.

A

Anjana Sasi

from Ernakulam, Kerala

Jan 6, 2020

My sim card number has been rejected please try to activate the sim card immediately

N

Nova Thaya

from Kuzhithurai, Tamil Nadu

Jan 9, 2020

My BSNL landline connection were disconnected in the month of June 2019 as requested. but, it caution deposit has not returned yet even though the local office has approved and saying it is waiting from Chennai circle office.

N

Nova Thaya

from Kuzhithurai, Tamil Nadu

Jan 9, 2020

My BSNL landline connection were disconnected in the month of June 2019 as requested. but, it caution deposit has not returned yet even though the local office has approved and saying it is waiting from Chennai circle office.

M

Murugan sk

Jan 9, 2020

I'm send the SMS to 1900 port my number.but UPC code is I'm not received pls solve this problem.my area is bsnl is very poor network coverage

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Address: Bararankua,Balisai, Ramanagr, Midnapur-East,West Bengal, 721423

Hi,
My self bibekananda chanda i was using bsnl prepad sim card, mob no [protected] suddenly my sim card network problem and now it is deactivation. Due to not recharge in this time. Yesterday already recharge my sim, so plz reactive my sim. For any inquiry please contact me in this email id & mobile no mail - [protected]@gmail.com, mob no-[protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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V

Vinay23111

Jan 9, 2020

I got a new replace sim of BSNL it's been 3 days and the sim is not activated yet, they told me it get activated in 24 hours but still not and there customer care is also not reachable.

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Address: Raipur, Chhattisgarh, 493441

I am writing this mail on behalf of shri durgadas sadani. I have a issue regarding the payment of rent of installed tower. A bsnl tower is installed in our home at arang, district raipur. The vendor code is 5045004. We are not getting rent as you have mentioned as per the contract. We have only received rent for 2 years and from that we didin't get any rent. Alongwith that we had lodged many complaints but didn't get any response from your side.
This is my kindly request to you to look at the matter and grant our backlog payment and please ensure the regular payment of rent. Please do the needful.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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P

P. K. sinha

Jan 6, 2020

I am not able to send sms through my bsnl number. After sending an sms it shows "Error 41". But I receive sms without any problem. Kindly let me know why I am not able to send sms. This problem started a few months back. Also, any USSD code is not running on my number. Therefore I am not able to check my sms balance. Kindly help.

S

sudhi galgali

from Hubli, Karnataka

Jan 6, 2020

I had planned to port my BSNL prepaid number([[protected]) to Another operator.
Thus I sent PORT to 1900. (23rd&24December)
Even after 5-6 messages I couldn't get UPC code till now.

I need this urgently.

Regards
SPGALGALI

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On nov 24, 2019, i made a bsnl validity recharge of 74 rs. On my no. 94xxxxxx72. But bsnl also deducted same amount on nov 24, evening from the balance and made same validity extension twice.
How can bsnl apply same package twice to use?

Checking this, i reported this issue on nov 28 to customer care (After 30 mins of waiting) and they insured amount will be refunded within 4 working days. But till today on jan 04, 2020 i didn't got any refund.

Complaint id docket no. 2k28793993.

Not only this, on dec 11, 2019 - bsnl care sent me a sms that your docket complaint has been closed - not mentioning resolved or whats the status.

I tried to reach out to them on jan 3/4, 2020 and again waited for about 30 mins each time but customer care didn't pick the call.

Please help to resolve the issue - i am expecting a refund of rs. 74 that was forcefully deducted from phone balance.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Jan 13, 2020

Updated by Avi_Kathuria Still my complaint is not resolved, BSNL easily ignores people in these cases.

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M

Mathew pc

Jan 6, 2020

Thanks for Subscribing for the service Wallpaper(55050) you have been charged Rs 7.0 successfully AND your service will be delivered shortly.
The above message came to my mobile
I have never subscribed for it please deactivate and refund the debited amount in my balance
Mob [protected]

J

jamarthu

from Dharmapuri, Tamil Nadu

Jan 6, 2020

My bsnl number [protected] suddenly show sim rejected issue. Kindly check and reactivete

G

g madhusudan

from Bengaluru, Karnataka

Jan 6, 2020

BSNL has not returned the security deposite amount to me inspite of repeated reminders and persuation at BSNL offices since 2011. Details are as follows -

1. Name G Madhusudan
2. Landline[protected]
3. Closure request June 2011
4. Location address
1204 WCR 2nd Stage
11th C Cross
Mahalakshmipuram
Bangalore 560086

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Address: Hyderabad, Telangana

My dayli data limit downgraded from 2.5gb to 1.5gb. Customer care not accept any call, twitter, facebook never replied.. Fully fraud service by bsnl... My long term recharge its just waste of money.. This operator is thinking my recharge money is coming in air, so they haven't responded... Since 1st january i am trying to complaint against this, but bsnl name ki dalal or chor logo ne na kabhi reply ki he or na kabhi responsibility dikhai hei... Mobile number [protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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R

Renu Ajay

from Chennai, Tamil Nadu

Jan 6, 2020

I want to deactive BT-ONMOBL messages. My prpaid phone no. [protected]
Once you are deactive kindly send sms
I receive the sms they charge money. I dont want to receive these type of sms
Kindly deactivate that sms from my mobile number.
Thanking you

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Address: 600048

I have been using bsnl fibernet service for a year and all those time the connectivity has been like very very bad.in a month atleast for 10 days it won't work. Need to raise multiple complaints to notify them. After a week they'll respond. Fed up of there service. The only time they call is to check after a week is to close the request. For new year too not able to use the internet because of them. Have again raised a complaint and as before no response.

Complain no: chn/pgo/2020/7

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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N

Narayanan Mullappilly

from Chittur, Kerala

Jan 3, 2020

My bsnl prepaid SIM continuously deducts 25paise to 50 paise two to three times a day.

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Address: Govt. Boys H.S. School, Janiganj Rd, Tarapur, Silchar, Assam 788001, 788002

I tried to send port message to 1900 from my BSNL number by using format port to port to jio. How ever the messages are not being sent, it shows sending failed. I have tested sending messages to other numbers and it works but messages sent to 1900 are being blocked. I have talked to idea customer care who repeatedly states that they couldnt find any reasons why port messages wouldnt be delivered. Please help

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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On 26th of december i port my sim from airtel to bsnl than yesterday after port it didn't show any balance validity message its show only unsuccessful message after i dial bsnl balance enquiry number and also transaction failed message occurred on using recharge option from my bsnl app and also bsnl customer care number is not connected kindly do needful and send my complaint to bsnl my bsnl number is [protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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K

Killer 444

from Bengaluru, Karnataka

Jan 3, 2020

I had recharged my bsnl mobile recharge prepaid through ur portal the cash has been deducted from my account but I didn't receive recharge/refund yet so please help me out with it . Inditab never picks up the call please pick up the call so that customers can contact with u please do the helpful thank you

A

Axayjam

from Bengaluru, Karnataka

Jan 3, 2020

It’s been more than a month that alternate days I have been complaining about the phone dead situation. The people at Bsnl office are saying the problem is with DP and the supervisor is not ready to change. The problem is with Vadagaon belgaum Bsnl. This is the Bsnl manager number[protected].

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Sir,
I am from village rathdhana located near sonipat-131001, haryana.
There is a lot of network problem faced by villagers. No network bars until electricity is there in our village and electricity is only available for 2 hrs per day and full night. We are facing this since last 6 months. Due to this we all are facing a lot of problem in both call as well as internet services. So i request you to check the problem and get it solved as soon as possible.
Thankyou.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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R

Rashik Deshbhratar

from Ahmedabad, Gujarat

Jan 3, 2020

Dear Sir,

I have lost my cell phone with BSNL sim card which number is [protected]. please block my sim card to avoid any harm.

S

Skillz

from Shillong, Meghalaya

Jan 3, 2020

Respected sir, I would like to inform you that my name is incorrect on the bill.
As it is written "FARGUE AMAR" but the real name is "AMAR FARUQUE"i have attached the bill to verify and also attached my pan card for your reference.
Hope you solve my problem and update my correct name thank you.

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