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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: May 21, 2026
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 132

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V
Vishalakshi Ramachandran
Jan 16, 2020
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Address: Bsnl, 560075

I never subscribed for dil dosti chatting service but every 3 days 3 rs is being detected from my account balance. I have tried multiple times to unsubscribe as instructed in the message i received — "dear customer, your pack dil dosti chatting (54000*) is renewed with rs 3.0 for 3 days. To unsub send sms stop or call 155223 (Tollfree)."
Both messaging and calling the toll-free number does not work.
Please help me unsubscribe this service.
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    V
    Vamshi476
    from Vijayawada, Andhra Pradesh
    Jan 15, 2020
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    Address: New nagole, Hyderabad, Hyderabad, Andhra Pradesh, 500102

    Hi team,

    I had done recharge to wrong number on jan 11 2020 using freecharge.

    Recharge status looked successful. Can you reverse the transaction and help me in retriving my money back.

    We checked with freecharge team but they asked us to go with bsnl customer care for refund amount. Please find the freecharge reply in screenshot

    We called to the number [protected].. But looks like he is not using that num and it's switch off

    Recharge done to: [protected]
    Amount : 160
    Network : bsnl
    Order id : fcva[protected]
    Recharge date: jan 11 2020
    Operator transaction id: [protected]

    Regards,
    Vamshi g
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      D
      Deepak Potter
      Jan 13, 2020
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      Address: BSNL, Tejgarhi, Meerut, Uttar pradesh, Meerut, Uttar Pradesh, 250001

      My prepaid bsnl sim is not working from 1 jan 2020. And i did not get any information for recharge or any other problem.
      My bsnl mobile no. Is [protected] & email id is [protected]@gmail.com
      Please solve my problem asap.
      My alternate mobile no is [protected] to contact me.
      Network is coming in my mobile, but i am not getting any phone calls or any messages.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
      View replies
      I have recharged my daughters mobile no [protected] for Rs.447/-on 7.1.20 with id:[protected].But she received messsage that her plan will expire on 7.1.20 if she will not furthur recharge.please do the needful
      Thanking you
      M.V.Ramkumar
      Kamavarapukota
      Kamavarapukota Mandal
      W.G.Dt.534449
      Phone:[protected]
      Reply
      I didn't activate any service, but my balance deducted for the bsnl number [protected]. I recieved below message.

      ' Thanks for Subscribing to LoveDispensary(50404) service. You have been charged Rs.30.0 for 30 days. To Unsub send SMS STOP or call 155223(tollfree). '
      Reply
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        R
        R.S. Murthy
        Jan 13, 2020
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        Address: Chennai, Tamil Nadu

        It is more than 9 months since my postpaid mobile connection was cancelled, but bsnl has failed to refund the security deposit plus the other dues to me amounting to more than rs.6000, despite registering complaints through various channels including raising a grievance procedure as per details below:

        Complaint - docket number - 2g29714606.

        Grievance registered; docket number is : chn/pgo/2019/8455 (Regd on 18/10/2019)

        As per trai regulation, the refund was supposed to be effected within 6 months of cancellation.

        I would request resolution of the complaint at the earliest.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
        View replies
        Telephone is dead. No sound.. No dial tone. You have to check
        Reply
        My moblie no.[protected] is being deducted Rs 3/- for every 3 days for Dildosti Package which i have not subscribed. please unsubscribe the package for my mobile.
        Reply
        I didn't activate any service. Balance deducted automatically.
        I recieved below messages from bsnl.

        'Thanks for Subscribing to LoveDispensary(50404) service. You have been charged Rs.30.0 for 30 days. To Unsub send SMS STOP or call 155223(tollfree).'
        Reply
        I didn't activate any service. Balance deducted automatically.
        I recieved below messages from bsnl.

        'Thanks for Subscribing to LoveDispensary(50404) service. You have been charged Rs.30.0 for 30 days. To Unsub send SMS STOP or call 155223(tollfree).'
        Reply
        Mera phone chori ho gya hai usme bsnl ka sim card laga tha uska no [protected]hai plz us number ko jaldi se jaldi block kar de
        Reply
        Hello, I am a resident of panihati municipality and my landline is totally dead for the last 10 days or so and the broadband wifi connection also is not working at all.We are having some serious issues regarding this.Please do the needful to resolve this problem.
        Reply
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          S
          Sowmiya Sadagopan
          Jan 13, 2020
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          I amm regularly receiving message from bt-bsnlcg as under –
          "dear customer your pack dil dosti chatting (54000) is renewed with rs3.0 for 3 days. To unsub send sms stop or call 155223 (Tollfree).
          I have sent sms and called on 155223, but nothing is happening, but still the charges are getting deducted regularly for the past 10 month. I have never ever subscribed to this sort of pack. Plz refund all the amount and unsuscribe it.
          Please redress my grievance immediately.
          M-[protected] (Circle-tamil nadu)
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
          View replies
          I can't send messages from my number
          I have checked my center number is correct but I can't send messages to any one
          Reply
          Please deactivate BSNL cricket score SMS and caller tune.
          Reply
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            J
            jkch
            Jan 13, 2020
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            Address: Bangalore, Karnataka, 560003

            My bsnl is 8*7. My bal was around 250 rs on the date 01/11/2019. Now it is 87 rs. The reason behind, it has auto subscribed most of vas from number 155223 without user consent since two months and it is getting auto renewed. I tried sending sms stop to 155223 as informed by bsnl it replied back with message “empty”. Customer care number is not connected or do not pick up the call.
            I even tried sending unwanted tags (Unrelated keywords) to the above number, it replies back with the message “empty”. What can we expect from the people with empty knowledge and empty heart.
            I think bsnl is surviving only with these type of cheap daylight robbery.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
            View replies
            I'm trying to do tele verification of my new number but when I try to call 1507 the automated voice say "Sorry, the service you are trying to access is not available on your phone. Please contact customer care." Please give me the solution of this problem As Soon As Possible.
            Reply
            Please replace my landline instrument due to damage.[protected]
            Reply
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              R
              rupali patra 91
              Jan 12, 2020
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              Dear sir,
              With due respect i would like to state that i have a broad band connection with telephone number[protected]. Since past 2 weeks, the telephone number has been dead. Even, i have given a complaint to the jto at the exchange center at bhubaneswar., but in response they said it will take 2 days to repair the fault but it has been more than a week of giving the complaint and the issue has still not been resolved.
              Even, the toll free numbers aren't working properly and are not responding.
              Requesting your kind attention to this matter and speedy resolution on this issue
              Thanks and regards,
              Basanta patra
              Ph-[protected]
              Ph no[protected]
              Bhubaneswar circle
              Odisha
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                S
                Shudhanshu Gunjal
                Jan 11, 2020
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                Address: Ahmednagar, Maharashtra, 414605

                Hi consumer support india,
                I wast to register a complaint against bsnl internet service.
                I have a bsnl broadband internet connection. (Ph. No.[protected]
                I am facing problem of redirection when i use bsnl broadband.
                Initially i thought that there is malware in my computer so i scanned though antivirus and even formatted my pc but the problem is existing, after that i have done research on internet and came to know that there are malwares in bsnl internet.

                These are the redirection urls
                Areantaid. Site
                Arcaptart. Site
                Allashark. Site
                Producebreed.com
                Beebuyart. Club
                Allashail. Club

                Please fix it to provide better service. Bsnl wasted my time and money. I'm very disappointed and "i want compensation from bsnl."

                Thank you consumer support.
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  S
                  skumar1964
                  Jan 10, 2020
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                  Address: Lucknow, Uttar Pradesh

                  I surrendered my landline no. 2482051 in oct 18.

                  Refund re was also generated for rs.1710.00 on 10.6.19 but till date payment has not been made to me.

                  Re[protected]

                  Ba [protected]

                  Sanjay kumar, se
                  59/3, gfa
                  Mes officers enclave type v
                  Gun factory area
                  Army cantt
                  Lucknow

                  M [protected]
                  Email [protected]@hotmail.com
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                  Feb 15, 2020
                  Updated by skumar1964                   Nothing happened so far.

                  What to do next?
                  Feb 28, 2020
                  Updated by skumar1964                   Please expedite matter else matter shall be taken to Court.

                  Sanjay Kumar
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                    P
                    Prithvirajankk
                    Jan 10, 2020
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                    I am regularly receiving message from bt-bsnlcg as under –
                    "dear customer your pack dil dosti chatting (54000*) is renewed with rs3.0 for 3 days. To unsub send sms stop or call 155223 (Tollfree).
                    I have sent sms and called on 155223, but nothing is happening, but still the charges are getting deducted regularly. I have never subscribed to this sort of pack. Please unsuscribe and refund all the amount.

                    Please redress my grievance immediately.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                    View replies
                    Sir please activate my sin as our need is urgent
                    Reply
                    Bhuvnesh Batra's reply, Dec 15, 2019
                    Please activate this no. As far as it possible no. Is 9485714145
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                      S
                      sivaranjaniSanthosh
                      Jan 8, 2020
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                      Address: 641004

                      I am regularly receiving message from bt-bsnlcg as under - dear customer, your pack dil dosti chatting (54000*) is renewed with rs 3.0 for 3 days. To unsub send sms stop or call 155223 (Tollfree). I have send sms and called on 155223, but nothing is happening. I have never subscribed it. I want to unsubscribe this service immediately. Please do consider this issue immediately and do the needful as soon as possible.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                      View replies
                      My [protected] .internet is not working, and customer care not receiving call. I have tried many times. Internet is not working .just working for few seconds and speed less than 2g. Please see the issue and fix internet network in my number and area or i am compelled to change my all bsnl numbers in other network. Thanks.
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                        C
                        Chvurao
                        Jan 7, 2020
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                        excess billing in my postpaid mobile bill

                        Address: D NO.39-20-53/4, Visakhapatnam, Andhra Pradesh, 530007

                        I have not opted for Amazon Prime annual subscription and I have never used it. Please remove it and correct he bill as it was for earlier months. My bill always should be not more than Rw.470/-. Please correct the bill and send the revised for my payment. Here afterwards, please do not add any other amount or subscription without my option.
                        Thank You.
                        Ch.V.Umamaheswara Rao.
                        MOBILE:[protected]
                        Account No.[protected]br...
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                        S
                        SOPHIA RUPERT
                        from Chennai, Tamil Nadu
                        Jan 7, 2020
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                        Address: Chennai, Tamil Nadu, 600122

                        When an outstation call from mobile to landline comes - both the receiver & caller are unable to hear- facing this issue for quite a long time now - it is hight time that we had a replacement of a new telephone instrument - kindly do the needful - thank you
                        the reason for having a phone at home is to get outstation calls and when this is not in good condition the situation becomes bad - please help to rectify b providing a new TELEPHONE INSTRUMENT
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                        View replies
                        I have taken 700 Rs plan for n which I m supposed to get 10mbs speed, but unfortunately I m getting not even 100 kb/s . So plz solve this problem
                        Reply
                        The landline phone instrument is working fine supporting outgoing calls but the phone isn't ringing during incoming call, the phone loudspeaker is also working fine.

                        Please do the needful.
                        Reply
                        Hi ConsumerCourt,

                        I had planned to port my BSNL prepaid number [protected] to Another operator.
                        Thus I sent PORT to 1900. 4-1-2020
                        Even after 5-6 messages I couldn't get UPC code till now.

                        I need this urgently.

                        Regards
                        Harinarayan
                        Reply
                        My Bsnl number is -[protected], my internet is not working from morning 5/01/2020. I have tried to call customer care but unreachable customer care number. Please see the issue and fix issue soon as possible.
                        Thanks.
                        Reply
                        Please look into the issue that even after bill payment phone lines are disconnected. Trued calling customer care nobody picks the phone
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                          V
                          Vikas@gopal
                          Jan 5, 2020
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                          Address: Baksi kala daraganj Prayagraj, 221006

                          Hi sir,

                          I have a connections of mobile services from bsnl prayagraj my phone no [protected].
                          Then i have been having call drop and poor inconsistent network connectivity.
                          I have given several complaints, to bsnl at this local customer care on last few days, there is no improvement of the services, inspite of several assurance. They as it will be resolved 2 or 3 days there is no improvement.
                          Recently i had given a complaint, the bsnl local customer care,
                          As a telecom authority we need immediately action and support in getting the better services.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                          View replies
                          Please my sim open and unblock please
                          Reply
                          Bsnl sim activation no 1507 is not working.after calling on that no it says no does not exisit and customer care no 1503 also not working.
                          Reply
                          My sim card number has been rejected please try to activate the sim card immediately
                          Reply
                          My BSNL landline connection were disconnected in the month of June 2019 as requested. but, it caution deposit has not returned yet even though the local office has approved and saying it is waiting from Chennai circle office.
                          Reply
                          My BSNL landline connection were disconnected in the month of June 2019 as requested. but, it caution deposit has not returned yet even though the local office has approved and saying it is waiting from Chennai circle office.
                          Reply
                          I'm send the SMS to 1900 port my number.but UPC code is I'm not received pls solve this problem.my area is bsnl is very poor network coverage
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                            chanda81
                            Jan 5, 2020
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                            Address: Bararankua,Balisai, Ramanagr, Midnapur-East,West Bengal, 721423

                            Hi,
                            My self bibekananda chanda i was using bsnl prepad sim card, mob no [protected] suddenly my sim card network problem and now it is deactivation. Due to not recharge in this time. Yesterday already recharge my sim, so plz reactive my sim. For any inquiry please contact me in this email id & mobile no mail - [protected]@gmail.com, mob no-[protected]
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                            View replies
                            I got a new replace sim of BSNL it's been 3 days and the sim is not activated yet, they told me it get activated in 24 hours but still not and there customer care is also not reachable.
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                              A
                              Ayush@1603
                              Jan 4, 2020
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                              Address: Raipur, Chhattisgarh, 493441

                              I am writing this mail on behalf of shri durgadas sadani. I have a issue regarding the payment of rent of installed tower. A bsnl tower is installed in our home at arang, district raipur. The vendor code is 5045004. We are not getting rent as you have mentioned as per the contract. We have only received rent for 2 years and from that we didin't get any rent. Alongwith that we had lodged many complaints but didn't get any response from your side.
                              This is my kindly request to you to look at the matter and grant our backlog payment and please ensure the regular payment of rent. Please do the needful.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                              View replies
                              I am not able to send sms through my bsnl number. After sending an sms it shows "Error 41". But I receive sms without any problem. Kindly let me know why I am not able to send sms. This problem started a few months back. Also, any USSD code is not running on my number. Therefore I am not able to check my sms balance. Kindly help.
                              Reply
                              I had planned to port my BSNL prepaid number([[protected]) to Another operator.
                              Thus I sent PORT to 1900. (23rd&24December)
                              Even after 5-6 messages I couldn't get UPC code till now.

                              I need this urgently.

                              Regards
                              SPGALGALI
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                                Avi_Kathuria
                                Jan 4, 2020
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                                On nov 24, 2019, i made a bsnl validity recharge of 74 rs. On my no. 94xxxxxx72. But bsnl also deducted same amount on nov 24, evening from the balance and made same validity extension twice.
                                How can bsnl apply same package twice to use?

                                Checking this, i reported this issue on nov 28 to customer care (After 30 mins of waiting) and they insured amount will be refunded within 4 working days. But till today on jan 04, 2020 i didn't got any refund.

                                Complaint id docket no. 2k28793993.

                                Not only this, on dec 11, 2019 - bsnl care sent me a sms that your docket complaint has been closed - not mentioning resolved or whats the status.

                                I tried to reach out to them on jan 3/4, 2020 and again waited for about 30 mins each time but customer care didn't pick the call.

                                Please help to resolve the issue - i am expecting a refund of rs. 74 that was forcefully deducted from phone balance.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                Jan 13, 2020
                                Updated by Avi_Kathuria                                 Still my complaint is not resolved, BSNL easily ignores people in these cases.
                                View replies
                                Thanks for Subscribing for the service Wallpaper(55050) you have been charged Rs 7.0 successfully AND your service will be delivered shortly.
                                The above message came to my mobile
                                I have never subscribed for it please deactivate and refund the debited amount in my balance
                                Mob [protected]
                                Reply
                                My bsnl number [protected] suddenly show sim rejected issue. Kindly check and reactivete
                                Reply
                                BSNL has not returned the security deposite amount to me inspite of repeated reminders and persuation at BSNL offices since 2011. Details are as follows -

                                1. Name G Madhusudan
                                2. Landline[protected]
                                3. Closure request June 2011
                                4. Location address
                                1204 WCR 2nd Stage
                                11th C Cross
                                Mahalakshmipuram
                                Bangalore 560086
                                Reply
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                                  E
                                  empty heart
                                  from Srivilliputhur, Tamil Nadu
                                  Jan 3, 2020
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                                  Address: Hyderabad, Telangana

                                  My dayli data limit downgraded from 2.5gb to 1.5gb. Customer care not accept any call, twitter, facebook never replied.. Fully fraud service by bsnl... My long term recharge its just waste of money.. This operator is thinking my recharge money is coming in air, so they haven't responded... Since 1st january i am trying to complaint against this, but bsnl name ki dalal or chor logo ne na kabhi reply ki he or na kabhi responsibility dikhai hei... Mobile number [protected]
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                  View replies
                                  I want to deactive BT-ONMOBL messages. My prpaid phone no. [protected]
                                  Once you are deactive kindly send sms
                                  I receive the sms they charge money. I dont want to receive these type of sms
                                  Kindly deactivate that sms from my mobile number.
                                  Thanking you
                                  Reply
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                                    D
                                    desmondtutu
                                    Jan 2, 2020
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                                    Address: 600048

                                    I have been using bsnl fibernet service for a year and all those time the connectivity has been like very very bad.in a month atleast for 10 days it won't work. Need to raise multiple complaints to notify them. After a week they'll respond. Fed up of there service. The only time they call is to check after a week is to close the request. For new year too not able to use the internet because of them. Have again raised a complaint and as before no response.

                                    Complain no: chn/pgo/2020/7
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                    View replies
                                    My bsnl prepaid SIM continuously deducts 25paise to 50 paise two to three times a day.
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                                      ahmed2015
                                      Jan 2, 2020
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                                      Address: Govt. Boys H.S. School, Janiganj Rd, Tarapur, Silchar, Assam 788001, 788002

                                      I tried to send port message to 1900 from my BSNL number by using format port to port to jio. How ever the messages are not being sent, it shows sending failed. I have tested sending messages to other numbers and it works but messages sent to 1900 are being blocked. I have talked to idea customer care who repeatedly states that they couldnt find any reasons why port messages wouldnt be delivered. Please help
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                        T24 Mobile
                                        2
                                        (376)
                                        Idea Cellular
                                        3.2
                                        (16718)