Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am colonel shailendra kumar. I am in posession of bsnl landline phone no. [protected] (Customer id [protected]). I have cleared all my bills till jul 19. Screenshot related to clearance of all bills is attached. However for the month of aug 19, i have been given a bill of rs 2398.00 which includes pending charges of rs 1299.00. These pending charges have been incorrectly shown. Please direct bsnl for necessary amendment of the concerned bill at the earliest. Thanks.

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Address: #42, 3rd A Cross. 3rd A Main. Someswar Nagar, New town Yelahanaka bangalore, 560064

Dear authority,
With reference to the previous complaint no c2438938,
This is to inform you that there is a telephone pole in front of my compound which is of no use. It is causing a lot parking problem of my vehicle. So i request you to remove or relocate this telephone pole from in front of my compound.

For this, i will be very thankful to you, kindly do the needful.

With regards,
Raveendra kolur
[protected]

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Address: Krimchi Mansar, Udhampur, Jammu and Kashmir, 182101

My name is harsh langeh

My broadband speed is very slow

My plan 291

The recommended speed according to the plan is 8 mbps but i am getting only 500kbps (Day) to 1mbps (Night).

This speed is very low, please fix my issue as soon as possible. To watch 5 minutes
Of youtube video, while watching buffering takes again and again even at 144p which takes 15 minutes to watch 5 minutes video.

Please fine what's the issue and help me in getting my recommend speed as per plan.

My telephone broadband number is[protected]

And my mobile number is [protected]

State : jammu and kashmir
City : udhampur 182101
Area : krimchi mansar

For any information you can call me on [protected]

Thank you

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dotindia

from New Delhi, Delhi

Sep 21, 2019

Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Concerned authority of grievance

=> click on Central Government

=>select Ministry/Department => Telecommunication

=> Description

=> security code

=> submit

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Address: 1Telephone House, Rajbhavan Road, Bangalore, Bangalore, Karnataka, 560094

Website: www.bsnl.co.in

My wife by mistake dialed my Indian mobile while we were in the USA instead
o[censored]sing the local phone. Hardly she was one minute on the phone. For that
one minute call I have been billed Rs.64460.34. When I was in the USA I
used Reliance. It cost only ten cent for one minute call. I requested BSNL PGM
Mr. Janardhanav Rao and other BSNL officials to reduce to prevailing call
rate. They refused to reduce. I am
I approaching Consumer Court help
me. I wanted to meet PGM. His secretary did not want to give appointment. Also he did not pick up his phone.

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My name is abhimanyu. I had recharged the wrong bsnl number using google pay. When i tried to revert those charges using sms i got reply from bsnl "you are not correct source dealer. Do not try again". What is this. I've lost money. Please help me get it back. The wrong number is actually a valid one. So someone has received the recharge. Please help.

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I got my bsnl prepaid mobile no. [protected] recharged for rs 50.00 on 14 sep 2029 via net banking (Karnataka bank) and again for rs 50.00 on the same day via net banking (Hdfc bank). Bsnl reference ids are pgsm[protected] and pgsm[protected] respectively. Both transactions failed, but the concerned amounts of rs 50.00 and 50.00 have not yet been reversed by bsnl. Please direct bsnl for early reversal please. Thanks.

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Sep 27, 2019

Updated by shailarmy Complaint has been resolved.. Thanks..

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Address: 49/1 Durga Nagar Meerut-250002, Meerut, Uttar Pradesh, 250002

My bsnl number [protected] has been lost.

I kept it in my wallet but it got misplaced

Bsnl guidelines :-
To block your bsnl sim call customer care 1503 (From bsnlphone)/[protected] (From other networks) or you can break sim card and flush sim it will automatically block after 6 months.
And if you want it to be permanently closed, then in addition with your application, you’ve to give photostat copy of your any id like driving license, adhar card, voter card etc. To your nearest bsnl office. Your number will be closed permanently then.

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No matter how many times we complaint, bsnl officers don’t have any answer when the issue will be resolved. For the phone and internet which s not working, we r paying the bill too. Would like to know when the issue will be resolved. Phone and internet stopped working from the day pits were dug for metro water pipeline connection.
Complaint s against bsnl pallikaranai, chennai office. Already a complaint raised is open and unattended.

Sep 24, 2019

Complaint marked as Resolved

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Address: Katara Hills, Bhopal, Madhya Pradesh, 462043

This complaint is in reference to our broadband number [[protected]], please not that we have been facing the problem from last 20 days.

The internet stopped working on august 27, 2019. We have lodged a complaint several times but it was told it will get resolved within 24hrs and without any visit they mark it as resolved. Now we have got a bill which should be waived off as we are not using any service since last 20 days.

I would request you to waived off all the charges on the bill. We are not going to pay for the services we have not availed because of no connection for last 20 days.

Please treat this matter as urgent and resolve it asap.

Regards,

Monika

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Pinakin Bhatt

from Jamnagar, Gujarat

Sep 19, 2019

Sir I cancel my phone number[protected] on April 2018 but till today I haven't get my phone number deposit refund till today..my refund re no.is RE[protected]..SO PLEASE DO SOMETHING ABOUT IT...THANKS

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Address: BSNL Office (Customer Service) Telephone Exchange, Gandhinagar, Kottayam - 686008, 686008

Dear sir,
I want to bring to your kind notice the unsatisfactory working of our land phone[protected] we have lodged a number of complaints but to no avail. It has not been working properly for the last two weeks. Either the phone becomes dead or otherwise it works one way only. So, we are facing a number of problems regarding this. The telephone disorders have grown to be a serious problem. Most of the times it lies dead. The service provided is very poor.
I have no benefit over this phone now.
I registered a complaint regarding this issue on 07-september-2019, complaint docket no:[protected], but so far no one has noticed this complaint.

Please proceed immediately and take necessary action as soon as possible
We do sincerely hope that you will realize the urgency and do the needful immediately.

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Sep 20, 2019

Complaint marked as Resolved

My complaint was rectified. BSNL technician resolve my complaint yesterday.Now im completely satisfied .

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Address: VILL.-SITAGACHHI, P.O+P.S - MATHURAPUR, Dist.-SOUTH 24 PARGANAS, WB, PIN-743354., 743354

Hi. I am lab chandra halder. My phone number is [protected]. My problem is - maximum time cell network of my area is out of service. After that the network come after 2-3 day. I try to call customer but the number 1503 not working maximum time. Also try to call bsnl customer care from others number.
They registrar my complain. My complain no 1i13310417. They said with in 3 day (Till 16.09.19), your problem will be solved. But that time was gone and that's what the problem was.

Please solve my network issues as fast as possible.
Because in my number, i get very important calls.

Thanking you...

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V

Vaaruni SP

from Mumbai, Maharashtra

Sep 19, 2019

On 5th September 2019, I paid the bill for BSNL landline through Gpay UPI ID and the money was deducted from my account but and received a message from the bank saying the account has been debited for Rs.xxxx but later I received a message from BSNL that the transaction failed.

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Address: Patny circle Secunderabad., Hyderabad, Telangana

I have surrendered my BSNL landline telephone number [protected] on 20/05/2019. After checking the details I was told that refund of Rs.1029/- will be sent to my bank account for which I have given a.blank cancelled cheque. So far imspite of nearly 4 months still I have not received the refund amount of Rs.1029/- Many times I visited your office situated near patny circle Secunderabad but I was told that refund of said amount will be credited to my bank account.

Hence the issue is brought to your notice for necessary appropriate action in the matter.
I am a senior citizen aged 64 years + I hope that you will speed up my request and make me feel free from the issue.

K Shiva Kumar
H.No. 10-5-807/A
Nandanar Nagar
North Lalaguda
Tukaramgate
Secunderabad 500017
Mobile number: [protected]

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Address: 39/3 Rajinder Nagar, 133001

Please tell me what is the procedure to surrender a new postpaid sim. I am going to nearest branch where i took the sim, they are advice me that after 3 months, you will surrendered it. Pl you confirm me... I wanted to know that what is your policy about the surrender of new postpaid sim. If i agree to surrender my sim what is the problem of your branch. After 3 months when i am going to surrender it, then i paid 3 months bill also why i carry the bill without using it. Please you give a reasonable solution as soon as possible.

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Lukalapu Snehasri

from Mumbai, Maharashtra

Sep 18, 2019

I recharged bsnl sim with 429/- but no data is reflecting.So please verify it.

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Address: Sector 19 Noida

Telephone no[protected], installation address - b-406 ram vihar, sector 30, noida. Line is not dis connected. Wall outlet is connected to land line telephone hand set through adsl filter. For the last two days, phone outlet port (Analog voice) is dead. When phone receiver is connected to adsl port, excessive noise makes use impossible. Bsnl staff not understanding complaint. Desire escalation to engineers. This is an exchange fault.

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I had discontinued my landline phone in april 2018. The amount of deposit was rs. 3000/=
I was told that time that the refund will be sent to my home address within 6 months.
But till now i have not received the refund.
I contacted concerned officials of bsnl many times but every time they say there is shortage of funds hence we are not able to refund your deposit amount!!
No body gives anything in writing.
Latest information given to me by an official is that even i have not received my salary!! What to do?
Request concerned minister to look into the matter urgently.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Sep 13, 2019

Updated by Sharadkumar Shah BSNL used to disconnect our phone line if we fail to pay their bill in a month and charge us penalties!!
Now they’re not returning our money for more than 2 years how much penalties they should pay us??
Any judicial authority will take the call?

Sep 18, 2019

Updated by Sharadkumar Shah May I know when will the Bharat Sanchar Nigam (BSNL) customer support respond?
When will I get my deposit money refund?

Sep 26, 2019

Updated by Sharadkumar Shah My complaint dated 13th September 2019, about non refund of my deposit amount of Rs. 3000/=,
was forwarded to BSNL’s customer support. But till now no response from them!!!
Will anyone in senior management look into the matter and respond? When my money will be refunded??

Oct 03, 2019

Updated by Sharadkumar Shah 1) I had returned my phone and got my BSNL land line disconnected on 26th April 2018.
2) I was promised that my deposit amount of Rs. 3000/= will be refunded in 6 months time. Why not immediately? No reply.
3) I followed up innumerable times with all different authorities by personal visits, phones etc. for almost 18 long months. No positive response. Each time showing their helpless, as company has no money to pay back the deposit amount.
4) All concerned Govt. Authorities are not bothered even to acknowledge the complaint.
5) Will any body listen?
Here also I wrote on 13th September 2019.
Reminder no. 1 on 18th September 2019. No reply.
Reminder no. 2 on 26the September 2019.
This is Reminder no. 3.
Any body reading?

Oct 21, 2019

Updated by Sharadkumar Shah Reminder no. 4 on 21st October 2019.
No response from BSNL !!!
Is there anybody in BSNL’s customer support dept. who looks into customer complaints???

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M

mvaugustine

from Mumbai, Maharashtra

Sep 17, 2019

Sir,
My land phone number number [protected] has been closed two years back, but my security deposited amount is still pending to refund. So I requested your good self please do need full to solve the problem.

Thanking you Yours faithfully

Date ; 9 sep 2019 Augustine mv

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D

deepjmu9

from Mumbai, Maharashtra

Sep 17, 2019

Dear sir, my bsnl postpaid mobile no. is [protected]. My old address was deepak kumar. 3U detachment. Lal tekri. Campbell bay.

Please change my billing address to new address. P289/2 Nira lal jat marg. INS Valsura. Jamnagar. 361150.

Yours faithfully,
Deepak kumar

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Address: Attukal shopping complex, East fort, Thiruvananthapuram, Kerala, 6950024

Dear sir / mam,

Iam ravikumar owner of my firm

Rajan watch company

Landline no is[protected]

I booked complaints through dialing “198″. To toll free number atleast 5 times. But no one responded.

We trusted bsnl. But this why we are changing to private connection..

I want to change my address also

Present address is

(Rajans jewels×
Attukal shopping complex
Eastfort)

Change to new address is
Rajanwatchcompany
Attukal shopping complex shop no 3
Eastfort trivandrum kerala

Please try to resolve my landline problems as soon as possible

Previous complaint nobody bother notifying the issues by customer satisfaction.

Yours thanking

Ravikumar
[protected]@gmail.com

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K

Kamaldeep Thind

from Mumbai, Maharashtra

Sep 17, 2019

Bsnl tower plot rent not give company last eight month please give my rent urgently

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Address: Kolar district, 561209

Problem persists from 29th July 2019 to till date. Actual problem is dsl line is disconnected frequently and I could I not able to use internet at all. some days internet work in 5 minutes and after that it won't connect.
I complained through customer care and to respective authorised person. But still no use. only one line man is there in my town, but he met accident in July so he unable to walk.
I am requesting to Bsnl office, Kolar district, Karnataka state.
Broadband land line number is [protected].

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Sep 18, 2019

Updated by raju2529 partially solved

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Address: B-170 Rajendra Nagar, Bareilly, Uttar Pradesh, 243122

My mobile no. [protected] is not receiving any incoming calls and messages from last 15 days. I tried calling customer care no. For almost 50 times aal they said was wait for 24 hours. Still facing the same issue please resolve as soon as possible.
I am done with bsnl worst services and worst customer support please resolve so that i can port my sim to any other carrier.

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S

s d tiwari

from Jaipur, Rajasthan

Sep 13, 2019

We was user of BSNL LL No[protected] and was disconnected on 28 May 2019 vide docket no- 961. But tele bill msg is also receiving contineous. Pl update your records and refund our security deposit

incoming calls and messages are not coming - Comment #3534659 - Image #0

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Address: BSNL, Pauri Garhwal, Uttarakhand

I am d. P bahuguna resident of nawasu kherakhal village. The complaint is regarding the non payment of rent by bsnl shrinagar garhwal uttarakhand. I haven't received the rent from last 10 months.. This like a torture for the family. I had even contacted the branch. They said the fund is not providing by company. What can we do for this problem.

D. P. Bahuguna
Vill kherakhal nawasu
Rudraprayg
Uttarakhand

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Address: HAL COLONY, 500055

To, Accelyst Solutions Pvt.
Shall I know first fall, is it Accelyst solutions Pvt. and Freecharge is same or not please confirm, I recharged my mobile No [protected] though SBI Credit Card No.[protected] on[protected] at 9.05 am for Rs.447/- but I could not confirm or successful, I have waited 1 hour 35 minutes I did not get any information. Again I recharged through Freecharge on[protected] at 10.05 am for Rs. 447/- the transaction was conformed successful immediately and I got massage immediately. So I request to refund the Rs. 447/- immediately. or call me further clarification on mobile [protected].
U. CHINNAIAH.

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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Bharat Sanchar Nigam [BSNL] reviews & complaints page 140

excessive landline bill

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removal or shifting of telecommunication pole

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broadband speed is very slow

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excessive billing. billed rs.64460.34 for one telephone call.

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wrong number recharged using google pay

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mobile recharge failure

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sim card misplaced

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from august 25 not working bsnl

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complaint on bills and broadband not working

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bsnl land phone not working

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network signal was gone a long time

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refund of my security deposit on surrender of bsnl landline number 04027730379

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I am surrender my new postpaid sim

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fixed line broadband connection

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non refund of my landline phone deposit.

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complaint about connection

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faulty broadband line

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incoming calls and messages are not coming

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payment of rent is not given

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mobile recharge refund

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