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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9

Updated: May 21, 2026

Complaints 15980

Resolved

6091

Unresolved

9889

So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 140

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Address: santhekatte exchange, Udupi, Karnataka, 576114

My telephone line is not working since many months. Several complaints were booked. Complaints were booked even to the online help desk. Technician comes does something and goes. Momentarily the telephone works but with lot of noise. Following day the situation is the same no telephone and no broad band connection. Was paying some rupees 1400 plus every month hence i changed plan for the minimum. But even for that amount i am not getting any service. They say there is a cable fault which seems for forever

My telephone number is[protected]
Location is kallianpur mill road. Opposite milagres cathedral.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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dotindia

from New Delhi, Delhi

Oct 1, 2019

Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Concerned authority of grievance

=> click on Central Government

=>select Ministry/Department => Telecommunication

=> Description

=> security code

=> submit

S

subinceg

from Mumbai, Maharashtra

Oct 2, 2019

POOR NETWORK COVERAGE AND SLOW SPEED OF INTERNET CONNECTION SPEED at Monikettipottal, kanniyakumari, Tamilnadu, 629501.

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My number is [protected] prepaid

I am subject to severe mental agony due to repeated deduction of rs 3/- each several times without making any call or message, when the mobile is in standby mode.

Every time i get a display message stating that - "your last call cost rs3/-" when the mobile is in standby mode. Being a display message, it will not be available in inbox also for retrieving. It appears to be a willful fraud

I had lost more than 30 rs by this (Atleast). I am compelled to keep the phone in switch-off condition

I could not get any responsible reply in any of your toll free numbers including [protected]

Majority of the time the call does not get answered, even if it is does, the response given is highly irresponsible and non-committal.

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B

Balavinayagam Subramanian

from Tiruchchendur, Tamil Nadu

Oct 1, 2019

Outgoing calls barred from[protected] for nonpayment.
Bill paid on[protected] morning.
outgoing call barring is yet to be removed.
Kindly restore normalcy immediately to enable me to communicate.
thru.mycell.

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Address: Blackers Road, Anna Salai, Chennai, Tamil Nadu 600002, India, Chennai, Tamil Nadu, 600002

I did port from jio prepaid to bsnl prepaid, i went to the bsnl office branch on sep 20th. I gave my aadhar and a passport photo and register using my credentials on the application form. They gave me the receipt and the bsnl 4g sim.

On sep 26 the jio service is off, then i inserted the bsnl sim, i got the warning message as "registration failed". I have provided the necessary documents and the id proofs. Please activate the sim card as soon as possible. My number is [protected].

I have also attached the receipt for your reference

Jan 16, 2020

Complaint marked as Resolved

Resolved

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S

Sai Kishor Naidu

from Mumbai, Maharashtra

Oct 1, 2019

Sim is missing please track and send details about it IMEI is given below

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Hi, i have recharged a wrong number. Could you please cancel the recharge and revert it back to my original payment method. Reference number :[protected]. My original payment was done through oxigen agent. The recharge was done today i. E., sept 25, 2019. The recharge was done for rupees : 485 plan. Please help me out in this wrong transaction by cancelling the recharge and reverting it back to me.

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A

AwesomE MousaM

from Dhenkanal, Odisha

Oct 1, 2019

No network it is more than 30hrs my daily data is getting wasted I am not able to receive my OTP. My mobile number is [protected] and is from Bihar circle and there not getting connected and i am in roaming at Rourkela. Please help me. It has happened 3rd within one month. I have also tried Twitter but I am not getting any reply.

S

somnathda

from Kharagpur, West Bengal

Oct 1, 2019

Surrendered my telephone instrument on 19/02/2018 in my exchange.

Lodged two times complaint of on non receipt of security deposit .

No correspondence nor any news about refund of security deposit.

yours truly

Prof Somnath Sen
IIT KHARAGPUR

somnathda's reply, Sep 29, 2019

No news on refund of security deposit for surrendering landline phone to BSNL.

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Address: Thiruvananthapuram, Kerala, 695002

My incoming calls were barred so i recharged my number with full talktime of 220 rs. It says it will expire today itself. I cannot reverse my recharge and this message is being received "you are not correct source dealer, do not try again". I sent a mail to helpdesk, i have not received any reply. Please help. Also how to stop incoming barring.

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Address: Swami vivekananda badavane 5th main davangere, 577004

They deduct amount from your balance even if you do not subscribe to the service. The customer care people do not have answer, they just ask whether you want to continue the service or stop the service.

Bsnl and its allies in the value added services part are cheating customers. I have suffered from such instances two times and want people to act against it and complain to the authorities so that we will not suffer from such problems.

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Address: Nashik, Maharashtra, 422002

Dear sir, just now i paid my bsnl landline no.[protected] and [protected] bill through online mode. But did not get receipt for it. I have received sms from bank about successful payment. Could you pl arrange to mail me receipts for both above landline asap. At the end instead of getting receipt as usual i have received a very big chain of ghost characters.

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S

Sitaram Ahirwar

from Bhopal, Madhya Pradesh

Sep 24, 2019

Block unwanted sms and calls

L

lubert

from Patna, Bihar

Sep 24, 2019

Sir, i used to received unwanted messages from BV-ONMOBL in my bsnl number at every minute..
please deactivate the message from my number.

thank you

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Address: Hyderabad, Telangana, 500050

I was ported my mobile number [protected] on december 2018. The number got activated, recharged and started using. After few days i called to bsnl customer care for some help. But they said that my number is belongs to aircel. (I called from the same bsnl registered sim, recharged as per bsnl plans). And the customer care executive hesitated to respond and cut my call. I urged to bsnl exchange. They said, â€œwe canâ€™t do anything. Anyway it is working, then why are you worried??â€. This was the response i got from them. I registered a complaint on bsnl portal. But i did not get any proper response.
Now i am in trouble, i am not able to send any sms from my number. Customer care also not supporting in this case. I am not even able to send port request to 1900.

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Address: Ernakulam, Kerala, 683587

Sir,
My wimax connection (Lb[protected] is not working from 16/09/2019. I tried to register a complaint through toll free number ([protected]) but the agent said that their network is down so they can not take complaints. I tried 4 days continuously, always their replay is like this.
Malayattoor telephone exchange already stopped wimax support, and said that they don't have facilities to serve us.
When i call kalady telephone exchange they also do not answer the phone call. What will i do to solve this issue...??

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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K

khwaja Moinuddin Mohsin

from Delhi, Delhi

Sep 24, 2019

My landline and broadband are not working since 1 month . inspite of repeated complaints nothing has happened .
the unavailability of landline is causing lot of hardships to me and my family
i am frustrated and nobody is bothered
on top of that i am saddled with phone bill

my landline no is[protected]

Mr k.m.mohsin

N

Navkesh Singh

from Jammu, Jammu and Kashmir

Sep 24, 2019

My land line not working since past 15 days

Navkesh Singh's reply, Sep 16, 2019

Please have my deAD land line repaired. Noo feed bACK

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Address: 520007

Hi, i have recharged a wrong number. Could you please cancel the recharge and revert it back to my original payment method. Reference number : [protected]. My original payment was done through amazon pay. The recharge was done today i. E., sept 23, 2019. The recharge was done for rupees : 1149 plan. Please help me out in this wrong transaction by cancelling the recharge and reverting it back to me.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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R

Rahulchh786

from Mohali, Punjab

Sep 24, 2019

Mere yaha pr network nhi ata h thik se aur aata bhi h net accha nhi chalta net & vice dono buffer krta h.kindly help me

H

HEMALATHA BODEPUDI

from Mumbai, Maharashtra

Sep 24, 2019

My land lane connection cancelled before 6 months but my security feÃ¨ 4000 Rs does not come please solve my problem

D

Durga Velagapudi

from Mumbai, Maharashtra

Sep 24, 2019

[protected]

Durga Velagapudi's reply, Sep 15, 2019

I want to cancel my another landline number also that number is 040-23540822

S

Snigdhadeb Hazra

Sep 24, 2019

I have purchased a BSNL sim but 24hrs over my sim still not getting network

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Address: Ahmedabad, Gujarat

Website: amazone consumer complaints

I have lodge complaints on 08/09/19 my customer id: 2446308 for cheated money by online shopping pvt. Ltd. Your company representative mr. Samir, mob. No.[protected] & [protected] taken handled subject. But also he gradually cheated me by 3/4 days with apply his technique and after that he withdraw huge money (From andhra bank — rs. 2, 04, 578/- & hdfc bank - rs. 2, 33, 750 alongwith fd money rs. 5, 000/-) from two bank a/c, now my bank balance is zero. I want to take action immediately against to him and refund
My total (I. E. Rs. 2, 04, 578 + rs. 2, 33, 750=rs. 4, 38, 328/-) cheated money through my both bank account as early as possible.

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I am colonel shailendra kumar. I am in posession of bsnl landline phone no. [protected] (Customer id [protected]). I have cleared all my bills till jul 19. Screenshot related to clearance of all bills is attached. However for the month of aug 19, i have been given a bill of rs 2398.00 which includes pending charges of rs 1299.00. These pending charges have been incorrectly shown. Please direct bsnl for necessary amendment of the concerned bill at the earliest. Thanks.

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Address: #42, 3rd A Cross. 3rd A Main. Someswar Nagar, New town Yelahanaka bangalore, 560064

Dear authority,
With reference to the previous complaint no c2438938,
This is to inform you that there is a telephone pole in front of my compound which is of no use. It is causing a lot parking problem of my vehicle. So i request you to remove or relocate this telephone pole from in front of my compound.

For this, i will be very thankful to you, kindly do the needful.

With regards,
Raveendra kolur
[protected]

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Address: Krimchi Mansar, Udhampur, Jammu and Kashmir, 182101

My name is harsh langeh

My broadband speed is very slow

My plan 291

The recommended speed according to the plan is 8 mbps but i am getting only 500kbps (Day) to 1mbps (Night).

This speed is very low, please fix my issue as soon as possible. To watch 5 minutes
Of youtube video, while watching buffering takes again and again even at 144p which takes 15 minutes to watch 5 minutes video.

Please fine what's the issue and help me in getting my recommend speed as per plan.

My telephone broadband number is[protected]

And my mobile number is [protected]

State : jammu and kashmir
City : udhampur 182101
Area : krimchi mansar

For any information you can call me on [protected]

Thank you

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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dotindia

from New Delhi, Delhi

Sep 21, 2019

Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Concerned authority of grievance

=> click on Central Government

=>select Ministry/Department => Telecommunication

=> Description

=> security code

=> submit

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Address: 1Telephone House, Rajbhavan Road, Bangalore, Bangalore, Karnataka, 560094

Website: www.bsnl.co.in

My wife by mistake dialed my Indian mobile while we were in the USA instead
o[censored]sing the local phone. Hardly she was one minute on the phone. For that
one minute call I have been billed Rs.64460.34. When I was in the USA I
used Reliance. It cost only ten cent for one minute call. I requested BSNL PGM
Mr. Janardhanav Rao and other BSNL officials to reduce to prevailing call
rate. They refused to reduce. I am
I approaching Consumer Court help
me. I wanted to meet PGM. His secretary did not want to give appointment. Also he did not pick up his phone.

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My name is abhimanyu. I had recharged the wrong bsnl number using google pay. When i tried to revert those charges using sms i got reply from bsnl "you are not correct source dealer. Do not try again". What is this. I've lost money. Please help me get it back. The wrong number is actually a valid one. So someone has received the recharge. Please help.

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I got my bsnl prepaid mobile no. [protected] recharged for rs 50.00 on 14 sep 2029 via net banking (Karnataka bank) and again for rs 50.00 on the same day via net banking (Hdfc bank). Bsnl reference ids are pgsm[protected] and pgsm[protected] respectively. Both transactions failed, but the concerned amounts of rs 50.00 and 50.00 have not yet been reversed by bsnl. Please direct bsnl for early reversal please. Thanks.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Sep 27, 2019

Updated by shailarmy Complaint has been resolved.. Thanks..

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Address: 49/1 Durga Nagar Meerut-250002, Meerut, Uttar Pradesh, 250002

My bsnl number [protected] has been lost.

I kept it in my wallet but it got misplaced

Bsnl guidelines :-
To block your bsnl sim call customer care 1503 (From bsnlphone)/[protected] (From other networks) or you can break sim card and flush sim it will automatically block after 6 months.
And if you want it to be permanently closed, then in addition with your application, you’ve to give photostat copy of your any id like driving license, adhar card, voter card etc. To your nearest bsnl office. Your number will be closed permanently then.

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No matter how many times we complaint, bsnl officers don’t have any answer when the issue will be resolved. For the phone and internet which s not working, we r paying the bill too. Would like to know when the issue will be resolved. Phone and internet stopped working from the day pits were dug for metro water pipeline connection.
Complaint s against bsnl pallikaranai, chennai office. Already a complaint raised is open and unattended.

Sep 24, 2019

Complaint marked as Resolved

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Address: Katara Hills, Bhopal, Madhya Pradesh, 462043

This complaint is in reference to our broadband number [[protected]], please not that we have been facing the problem from last 20 days.

The internet stopped working on august 27, 2019. We have lodged a complaint several times but it was told it will get resolved within 24hrs and without any visit they mark it as resolved. Now we have got a bill which should be waived off as we are not using any service since last 20 days.

I would request you to waived off all the charges on the bill. We are not going to pay for the services we have not availed because of no connection for last 20 days.

Please treat this matter as urgent and resolve it asap.

Regards,

Monika

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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P

Pinakin Bhatt

from Jamnagar, Gujarat

Sep 19, 2019

Sir I cancel my phone number[protected] on April 2018 but till today I haven't get my phone number deposit refund till today..my refund re no.is RE[protected]..SO PLEASE DO SOMETHING ABOUT IT...THANKS

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