Bharat Sanchar Nigam [BSNL] Complaints & Reviews

From the last one month, i am facing thids problem of the automatic deduction of balance money from my bsnl acc.. A month ago, my balance was rs91, but now it has reduced to rs36 even though i rarely made a call through it. A message always pops up saying that rs0.250 has been deducted from your account for gprs usage of 544 bytes, even though i never turned my data connection on (I always use my jio no. For data). Please solve this issue because i have already lost nearly 35 to 40rs. If this problem continues, then i may have to port my no. To some other operator.

Thank you.

I am staying in purva panorama, kalena agrahara, bannerghatta road, bangalore and have a bsnl landline and broadband connection at this address from 2 years. The connection frequently drops and broadband is down most of the days. Even the bsnl gsm phone service does not work in the region and we are facing major connectivity crisis since we depended solely on bsnl. We lodged a complaint for landline but it got closed without rectifying the issue. We lodged another complaint with docket number[protected].
I got a sms that the complaint has been assigned to bsnl staff mr sundar: [protected], when i called up sundar he said that he has taken retirement from the department and is no longer working in the department.
When calling customer care about the discrepancy about mr sundar they said it is a server error that complaint got assigned to mr sundar and a new technician will be assigned to resolve the complaint. It is 3 days but the new technician is not assigned.
My bsnl gsm number, my wife's bsnl gsm number and my secondary bsnl number also fails in purva panorama j block.
Please help resolve the matter and we should get at par service from bsnl.

Unauthorised money is being deducting from my pre paid mobile several times in the name of services by 57171. I wish to inform you to stop and refund rs 15.00 deducting amount from my mobile +91-[protected] with immediate effect other wise i shall be compelled to go to the consumer court and will change the cellone service provider from my mobile. Regards shiv kumar mittal

I am unable to call anybody through my bsnl mobile even if there is balance
I tried contacting the customer service 1503, only one tune was playing for the last 10 min for three times and no one answered.
My simcard no is [protected]
I recently got a recharge of30 ruppee of which 22or 23 was credited. Then i tried calling on many numbers but not a single call completed.
Also 30 ruppee recharge didn't show validity at that time but now i got a message saying that validity expires on 31.01.2020. So if you want to retain your balance recharge more.

My landline number is [protected]. Its not working from friday, 24th jan. I contacted customer care number (1500) and lodged a complaint but received no response yet. The landline is still not working. My alternate number: [protected]. Its already 4days over. Neither web portal nor customer care seems working to solve this issue. I want a permanent solution asap

Our Landline Number is[protected]. This is not Functioning since 05 Dec 2019.

On 05 December 2019 our landline stopped working after a BSNL personal was working on the cables outside our compound.

We have registered a complaint on the 25th december 2019. vide complaint no.[protected] on the BSNL Portal.

We are not able to further report on this complaint at BSNL portal as it says the complaint already exists.

No body has attended to the call so far and we are not able to get in touch with BSNL over phone either.

We tried the the BSNL Toll free no.:[protected] many times. It only carries us thru an IVR and disconnects. We are not able to get in touch with any person to elaborate on the issue.

I have raised a complaint about my landline not working from 15 jan 2020, called 10+ times to customer care number no response till date ie 26 jan to resolve my complaint. Very very poor service by bsnl.
Contact number :[protected]
Completely frustrated. Because of this issue i have degrade my broadband connection to low level connection. I was having this connection for my mom to call me as emergency purpose, she is 60+ yrs old.

We are trying to close our bsnl landline connection at my indira nagar lucknow since 2016 but failed to do so. Each time we are subjected to ignorance and avoided by bsnl staff. They give us some date to visit again which is not possible for us as we work out side and my father who use to visit there is above 75. They kept using our situation and avoid clouser. We henceforth declare that there would be no payment be done from our side. We are not in the position to continue with this useless expenditure any more.
Roopesh
[protected]

To,
The ceo
Bsnl
Dear sir,
I was using bsnl landline at my residence for more than 30 years.
As my age is advancing and i was alone staying there, i had to shift to my daughter’s house. So i surrendered the landline no.[protected] on my name mrs. Nirmala vinayak kulkarni, age 93 years, in february 2018. The address where the landline was installed is b5/3, rambag society, navi peth, pune 411030.

I have lodged a complaint previously, but the deposit is not yet received.

Please consider my age and refund the deposit as soon as possible.

Thanks.

My phone is disconnected. My broadband is slow. Despite repeated visits to the bsnl office by me, my aged mother, and wife, they do nothing to restore the same. I contacted one mr nagesh, who assured me he would do the needful. Needless to say, he did not show up. My phone number is[protected].

I am dependent on this phone and broadband connection for my work and entertainment. I have already lost one prospective job offer due to this and my work has suffered. They should atleast have the decency to inform us about the state of affairs instead of making empty promises. The staff say they are all about to take vrs. I don't see what this has to do with us.

I am using bsnl as my secondary sim. It is linked to all my bank accounts.
Most of the time i see zero signal or weak signal.
Sometimes i am unable to even get otp related to banking due to zero service.

I somehow gave a complaint before few months (Their complaint portal mostly doesnot work till the last step).

Even now i am unable to call their 1503 customer care number (Due to poor network signal and my primary sim doesnot call that number 1503) or register a complaint in their site.
Requesting immediate resolution.

Is somebody could direct me towards a working way of resolving this issue, i will be grateful!

Hello sir. I request you to deactivate the service of wallpaper in 55050charged me rs.7 on 14 jan uary 2020 and 22 january 2020 charge me again rs.7 for auto renewal of wallpaper subscription my mobile number is [protected] i have tried to contact customer care several timesbut they are not responding i have more than much amount in this process so i kindly request you are do the needful as early as possible

I'm using land-line and broadband in my house and when i have installed it i. E in september 2019. I had used my own landline instrument and i have filled not to have instrument from bsnl because i have my own. But still they charge me for that of amount 529 rupees and i complaint it to my bsnl exchange and they have given methe application in which they had clearly written that it was mistakenly done and sogned by jto mukesh of gadi garh exchange jammu and he told me to give it to main office at bahu plaza. So i gave to mrs satnam kour at bahu plaza office on 18 october 2019. So till now, they had not adjustment of my amount and just giving silly excuses. So please i want to get my amount to be adjusted as soon as possible.

I had recharged my bsnl phone number via the website : inditab.com/recharge. The payment was done via net banking for an amount of rs. 37.50. The payment was successful but the recharge had failed. They had promised to get my money refunded within the next 48 hours. Even after expiry of the promised time, i didn't get the refund amount in my account.
Details of payment :
The recharge category was : bsnl special mobile.
The payment id: [protected].
The order id: indrc[protected]
Payment time : 01:05 pm, 20 jan 2020.
Please arrange to refund the payment amount at your earliest possible time.

I have already reported multiple times on your site regarding my complaint. Lot of tickets have been issued since then but i didn't get even a single reply from the forum since two weeks, only the auto generated reply is given. It only wants that people make accounts in your forum. No one contact regarding the complaints of the site itself. This is ridiculous

I vk sanjay kumar have a telephone (Land line) connection at my house no. 1104a/b1, ratpur coloney (Near old well), pinjore, distt. Panchkula (Haryana), my phone no is[protected]. This phone become dead due to linemans fault, he came to repair the phone but they can not complete their job to start the phone. My above phone is dead from the last six months, i have booked sevral time the complaint through phone and personaly given a written complain through mail to sr. Gm/gm, ambala & commercial officer, kalka, but 30 days has passed no body is attending, i can not understand how the bsnl is having such type of staff who can not work properly and provide satisfactory services to people. The provider name is bharat sanchar nigam ltd. They are using the name of nation *bharat* and not providing proper services. Shame on them. Pl resolve the problem.

Am regularly receiving message from bt-bsnlcg as under –
"dear customer your pack dil dosti chatting (54000) is renewed with rs3.0 for 3 days. To unsub send sms stop or call 155223 (Tollfree).
I have sent sms and called on 155223, but nothing is happening, but still the charges are getting deducted regularly for the past 1 month. I have never ever subscribed to this sort of pack. Plz refund all the amount and unsuscribe it.
Please redress my grievance immediately

Every week 5 Rs deducting from.my bsnl prepaid account bal for the name Divya_14.I am trying so many times to connect bsnl cust care but no body picking my call. Please let me know what is this service.I also sent msg to155223 with text STOP, in reply i got you dont have any service activated.So who activated this service on my mobile no. and where is my deducted bal is going on.Please solve this issue.otherwise i will have to change my operator. Neeraj
[protected]

I am trying to send sms to 1900 to stop all the spam messages i am getting. But the message delivery always fails. It completely works fine with my airtel sim.
I receive a lot of spam it would be very helpful if you stopped them too.
I have no additional settings that might affect the sending of messages from a particular sim.
Please look into the problem.

Phone model : iphone 11 pro

Dear sir,

My bsnl mobile no.[protected], it is using by mother 65 year old. And she is using a basic mobile (Not as smart phone). Bsnl is exploiting the ignorance and making money. Every once in a while recharges will be sold separately for each service. This morning, a recharge of rs 100 was withdrawn for the gameloft service. Every day freequent messages coming on phone subsciption services. The 'ok' button is active on front of all messages. This is just to cheat the customer. Customers who are senior citizens are sure to press this without knowing it. They are definitely know which handset is using customer and they cannot use this type services by their phone. So this is classic example of cheating.

I therefore request you to accept my compliant and return every penny which bsnl was collected illegally from me.

Rajesh k s
Kokkanthara house,
Marathakkara p. O,
Thrissur-680306
Kerala.
Mobile number : [protected]