Bharat Sanchar Nigam [BSNL] Complaints & Reviews

This telehone landline was not functioning for a long time after last cyclone. When restored, outward calls were going, for for the last one month there was no ringing sound (Bell ringing) for inward calls. Since last 10 days, even out-calls are not going. No dial tone when we lift the receiver.

On the whole the telephone service is unsatisfactory.

Kindly attend to this and restore the phone to working order.

Thanking you,

A. R. G. Subramaniam. My mobile no.[protected]. E-mail [protected]@yahoo.com

I have a landline telephone[protected] where previously the plan was "yakin nahi ata" and the charges for 2 months was approx. Rs.1040/-. The bsnl personnel of our area suggested that the bill for 2 months will be approx. Rs.700/- to rs.750/- if the plan is changed to "value all cul". Accordingly this plan was changed online to "value all cul" during end of march 2019.

This month also the bill is rs.1046/- but the plan is shown as "value all cul".

Kindly arrange to solve the matter at the earliest.

Regards,

Alo banerjee.

The bsnl service in this area is worst. Always link is down. We are very upset due to bad service provided by your office.
The local official is also not supporting properly. After calling to them, the link has up for a while and again get it down. We request you to look into the matter and try to resolve the link failure issue of our bank.
Regards
Bank of baroda
Gomia branch
M. [protected]

Sir,

I have done a dilkhollebolstv_349, stv recharge of amount rs.349/- for mobile number [protected] through bsnl portal.

I choose internet banking for the payment mode and billdesk as payment gateway.

At the end of payment it says billdesk gateway error and the stv offer has not been credited to the corresponding mobile number.

But the amount rs.349/- has been deducted from my bank account.

So please look into this issue and refund me the amount.

Please find the below details for your reference

1) payment method : internet banking - hdfc netbanking

2) transactionid : qhdf[protected]

3) payment gateway : bsnl billdesk

4) transaction date : 14 may 2019

As my mobile phone is lost and i want to get block my bsnl sim card the phone and when i called to the customer care they told me to reach to the customer centre along with fir copy but i am unable to do that... Please help in that case to block my number so nobody can misuse it. My bsnl number is [protected]
My personal number is [protected] for any resistance

I need to view my incoming call details on 12th May 2019. I'm many times tried to view my call list[protected] with the help of "bsnl self-care portal". Could not complete it. Kindly help me. Please process my complaint fastly. Thank you. If you need any details. Kindly contact to my email. "[protected]@gmail.com" this is also email id I registered in BSNL portal.

For the past 15 minutes now, i have been trying to speak to a customer service representative from bsnl broadband customer service. A man answers my call and puts me on mute. I would like you to take strong action against him for his apathetic behaviour towards me. Also, my broadband connection keeps failing recurrently. If this is not addressed, i will cancel my connection and switch to act broadband. I need to know what action you have taken against that person who is a shame for customer services!!!

Sir,
Kindly send the details of call history list of all incoming & outgoing calls including sms of my bsnl prepaid sim no [protected] from 11.04.2019to till 10.05.2019, where as iam working in malaysia i want to know secretly about the call details without informing any of them because this sim card belongs to me just i want to check, kindly help me to guide my relatives in better way status.
Thanks
Ahmed
Name - sakilur rahman
Email id - [protected]@gmail.com
Alternative no - [protected]

Dear sir/ madam,
It may be mentioned you that bsnl tower has been installed in our building (Annoda niketan apartment, near st. Anthony school, north office para, doranda ranchi. Site name g. S colony bts site).
The monthly rent is due since october, 2018.
It is requested that payment may be initiated at early date.
It may be noted that all particulars like bank account details etc related to payment has been submitted.
Thanks and regards,
Atanu gupta
(Secretary)

I have made several dockets for my broadband[protected] problem but all in vain. Every week i have to make docket twice. They always visit my premises to check the line but nothing is solved till date. After there checking my broadband works for a day hardly again the same problem arises. My last docket i made was 2 week earlier till date nothing was resolved.

I am susanta majumder living at santinagar balaka po. Hridaypur. I purchase a bsnl mobile sim on 30.04.2019 near saltlake vikas vaban by rs. 108.00 no. [protected]. Sim was active from 01.05.2019. But 09.05.2019 show the bsnl no. Not registerd. How can it possible. Sim is deactive. Outgoing and incoming call totally stop.
Dear sir i requested to you please solve my problem as soon as possible.

It is sad to inform that recharge of mobile is expensive. It is easy to recharge
Mobile within minutes online. But the amount is not credited to my mobile
Account. Last month i charged for rs 35 online. I do not know where the amount gone. Then i recharged for rs 65 online. I do not know where the amount gone.
Then i went to the bsnl office after verifying my mobile number
They informed me that the plan in my mobile number is not good and suggested that they will change the plan and asked me to remit rs 153 and i got the
Information rs 53 is credited to my account and rs 23.34 is credited to gst and
There is no information about the balance of rs 76.66 i have paid. Apart from gst
Amount we are remitting for every recharge there is some extra amount being
Debited

I have a working sim of bsnl. I need to port the number to a new sim as the older one is incompatible with me new phone.

While trying to send port to 1900 it says 'message sending failed' all the time. It seems they have intentionally blocked messaging to 1900 to stop customers from porting to new providers.

I have a working sim card with sufficient balance and everything. But due to this issue i can't port the number even to a new sim of bsnl itself.

Contacted customer care thrice but they are not giving any clear solution. Please suggest me how to get rid of this problem. I need to port the number on an urgent basis as many crucial accounts are linked to it.

- abhishek bhatt

Sir,

My bill plan is 199/- broadband.
I received the land line bill of telephone no.[protected], for the month of 05/2019 for rs. 352.82, which increasing every month. The bill amount of last 4 months are as under:

May 2019- rs. 352.82
April-2019- rs. 280.49
March-2019- rs. 234.82
February 2019- rs. 223.02

As stated above, every month my bill amount is increasing whereas i opt 199/- broadband plan. Hence my bill should be 199+gst..
I also called your customer care but they have not given satisfactory reply.

Please look into the matter and take corrective action and send me revised bill after adjustment of increased amount of all previous bills.

Chandra shekhar khandelwal
73/149, manasarovar,
Jaipur. -302020.
Mobile no.-[protected]

After switching to fibre cable on 08.04 2019, i got a new no.29554087 and surrendered no.27174287. I received a bill for rs.1135 for march 2019 for 27174287, which i paid through sbi. Bsnl portal is now showing rs.1135 as due for april, when the number was not in use. Please cancel the bill and confirm. I have paid rs.117 to forward calls on 27174287 to 29554087. I have taken plan 777 and paid up for one year for 29554087.

I got the new 4g nano sim with exchange of micro sim number [protected] at bsnl office on 6th may and it got activated after 24 hrs.. Only incoming and outgoing calls are working.. No incoming sms and outgoing sms since then.. Upon enquiring they said wait for another 12 hrs.. But issues not resolved yet.. Kindly look into it and help me get my bsnl sim working. Thank you....

Please block my sim card because i lost my number before 2 months. my number is [protected].i have in doubt that someone use my this number so that is the reason behind it.please block my number .i really requesteted to you. thank you ...i did't know that is the reason behind it i cannot mention the exact date of my lost sim card.i only fill the information which i know.so please block my number...thanks

Sir, very good morning. We are a regular customer of bsnl landline/ broada band at our location (Premises), but we are getting very poor service of bsnl since last 1 year. Several complaint has been lodged so far, but the condition are remained same. Therefore, i request u to kindly on priority basis solved the problem as soon as possible. The nos. Are as under-
[protected]Also broadband connection)
Landline only:-
[protected]
[protected]
[protected]
[protected]

Recharge date : 03/05/2019 at 12:11:54 am with plan data_1098. This plan is supposed to have unlimited data with no speed restrictions however for the past 2 days i get around 1-2 gb of data and then the speed drops to around 80 kbps.

Had raised a complaint at customer care having docket number : 2e03610603 and 2e[protected]Only the lady at the customer care end would know why there were 2 complaints for a single issue by i digress) and a day later i received the message that both the dockets were closed indicating the issue is resolved but it wasn't.

Contacted customer care once again to confirm and the person informed me that the issue cannot be resolved without visiting the nearest bsnl office which is highly unlikely as i have to attend work and would have to take a day off to resolve the mess which has been no fault of mine.

Hoping that a resolution would be possible without actually having to visit the bsnl office.
(Have all the details of the transaction if required as well)

Dear sir/madam,

This correspondence is to notify regarding a pole that has been causing mobility problems lately in my house. Request your kind consideration to shift/remove it at the earlist. Complete address is mentioned below along with photograph of the pole.

Address-
Mr. Santosh kumar sachan
Plot a-161, house name-durga badi, situated at ayodhya path, shyam nagar, sodala, jaipur-302019, rajasthanbr...