Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have disconnected my landline and returned all the devices in the bsnl office on 19/8/2017. Bsnl has promised to return my security deposit amount within 60 days. This is 621st day i. E., 1 year, 8 months, 13 days from the date of disconnection till now you didn't refunded my deposit and i have visited bsnl ameerpet branch 20 times but no positive response. You people charge late fee amount if we pay the bill after due date, i am eager...

On 29.04.2019 i replaced my old bsnl card with a new card for my new phone. I am using a jio sim with 01 gb data per day. When i inserted my bsnl card i switch off the mobile data of my bsnl but after one hour i have a message on my screen that i have used some data and my present balance is this much amount. Immediately i checked my balance and the same is shown as rs. 18 and some paise but in the evening the same is reduced to rs. 15 and some paise. I don’t understand how my data is using even my phone mobile data for both the sim is in off condition.in one message charge of one sms also shown and actually i rarely used sms in any of my sim card. On 20.04.2019 i made a complaint under docket no. 1d30386868 but no action has taken till date and the docket number is shown as closed. Today i. E. On 01.05.2019 i again made a complaint under docket no. 1e01316513 and got the assurance that the mobile data will not be activated but again i got a message after half an hour later that some data has been consumed and some paise is deducted from my balance. My present balance is 13.55 and every time it is deducting rs 0.25.
On 01.05.2019 evening i again talked to the customer care and asked him why my data is still consuming but actually i am not using it. I got another docket number 1e01341452 and got the assurance that the mobile data will be stopped within 24 hours. My present balance 10.80 paise.
In the morning 02.05.2019 i got the message that my docket no. 1e01316513 has been closed. When i contacted to the customer care they informed me that as per their system their official is tried to contact me but i am not taking their calls. As per the message received from bsnl i complained to [protected]@gmail.com but no reply has been received.
My bsnl mobile no. [protected]

I requested to activate dnd and network issues several times they register a complaint when i complain to them but after some days when no action is taken i again called them but they say they didn't register a complaint and give the same fake assurance and network issues is that when i make outgoing call everything is fine but when their is incoming call nothing can't be heard and their is same problem of call drop my number is [protected]

Bharat Sanchar Nigam [Bsnl] — unsubscribe video5 57111

4 Reviews
Rajasingamangalam, Tamilnadu, India
Vi Vijayk16 on Apr 9, 2019
Submit a Complaint
I have to receive the message "thanks for subscribing for the service video5 (57111) you have been charged rs. 5.0 successfully and your service will be delivered shortly" regularly and rs. 5.0 is deducted in my main account balance.

I hav not applied for any subscriptions.. But 5.0 rupees is deducted two times for rs.10.I hope it will be resolved... I tried to communicate to customer care but i cannot reach them.

Plz do needful and also request to refund the amount which was deducted in my main account

Already i have made complaints bearing Docket no KRK/CO/2019/6549
Broad band is dead from past 15 days continuously[protected] and also every month week ends it turns off if i complaint trying nos 1500/1504 it tell complaint work is in progress from past six months could not able to register complaints on line if i call JTO no[protected] ask to call service provider [protected] no response if i call DGM[protected] no Response. what i should do pl tell me.

But the bill of Rs 1600/- regularly comes with tax with out using broad band iam paying the amount promptly with no Broadband service paying Tax also pl revert my paid money.

Landline telephone number [protected]surrendered and disconnected from 2nd August 2018and refund of security deposit not received though eight months passed.pl arrange refund at earliest by transferring into my sbi account or through cheque to my address. Continuously I am in touch with AO bsnl but could not getting proper reply
Pl arrange refund early.

Telephone no.[protected],
Customer ID [protected],
Account no.[protected].
Residential Address _- Triveni Niwas, Manthale Nagar, Latur Pin 413512
My residential telephone was disconnected.
Last telephone bill i was received for the month was May 1995 and i paid it online.
BSNL should refund me Advance deposit Rs2000/- which was deposited on December 14, 1995.
Instead that i received Advance deposit Rs1525/- there by deducting Last month ie May 1995 bill Rs461.70/- this bill i have already paid online.
I had submitted written complaint immediately in the BSNL office Latur.
Till now there is no response . I suffered alot physically and mentally.

Now i request to solve my complaint & Oblige

Yours Faithfully

Mr.Virbhadra Sambhaji Kamlapure
Triveni Niwas, Manthale Nagar, Latur Pin 413512
Mobile no.[protected]
Email ID - [protected]@gmail.com

I am a bsnl consumer my brod band phone no [protected] which bb line not counet 3 month but phone raining whene i call my land phone by my mobile anather personuse take this line. My plane is unlimited i pay rs700/-pm. I pay per month but not use thise internet line (Un use amount 687 x 3) can he refund my amount? So i desaid i disconnect this line i go bsnl office but they not received my letter and other document 25/04/2019 they received 2 day per month when their officer come.
Whate can i do pleas help me
Consumer :-
[protected] (Santanu samadder)
Baluhati, howrah (W. B)
Bsnl office :-
Chnaditala office (Rural cerkel).
Chanditala, hooghly (W. B)

There is network issues in data browsing and surfing.
There is no network i have complain in daily for this continues 7 days.
When call to customer regarding this problem there always said first recharge your data packages.
And there always behavior very ruled regarding this.
And when i send msg for port there also there are not reply...
There is very lots of customer which are migrate to other come company...

Even after repeated complaints you are frequently deducting rs 30 for voicechat. If this not stopped immediately and refund the deducted amount i have to discontinue with bsnl service. This why private service providers flourishing instead of bsnl. As you all are not attending or not taking this as a serious matter.

You can block this but you all do not take the pain to do so. This is why govt sector are at losses. Customers are preferring private service providers

Rs. 5 has been deducted from my number for 4 times (Totally rs.5) as i was subscribed for service video 5 (57111). Well i am not using that service. So, kindly remove that subscription.
Date of incident : ever week
The message is from bt-bsnlcg.
I called more than 100 times in costomer care but no use.
Also kindly refund.
The message says "thanks for subscribing for the service video5 (57111) you have been charged rs 5.0 successfully and your service will be delivered shortly."
Later some and a link came.

Rs. 5 has been deducted from my number every week. I am not using that service. So, kindly remove that subscription.
Date of incident : march 12, 15, 20, 27
The message is from bt-bsnlcg.
Also kindly refund.
The message says "thanks for subscribing for the service video5 (57111) you have been charged rs 5.0 successfully and your service will be delivered shortly."
Later some and a link came.

Dear sir/madam,

I have been using bsnl broadband & landline connection for many years as we are shifting to other services and we don’t want to continue the service, so we would request you to permanently disconnect and discontinue my existing bsnl broadband connection.

My details have been provided below.

Full name: manoj sharma
Mobile number:[protected]
Address:#1323 sector-25 panchkula
Landline no:[protected]
Please let me know if you need any further information and waiting for your quick and positive response.

I would request you to permanently disconnect the number from next week.

Regards,

Manoj

Dear sir,

We as avantari technologies pvt ltd, having the bsnl landline connection in our office having the landline phone number as[protected]
But, in the telephone bill, the company name is printing as avantari medical technologies pvt ltd

Since the name of our company is not correct in the bill we are not able use this as our address proof.

So, please help me in sorting out these problems... I will be waiting for ur help in the form of solution for my problems...

Thanking u,

Avantari technologies pvt ltd

I have been using my mobile number for past 09 years plus. Yesterday I received last call on that no around 2 pm O'clock. Today my wife called me then he came to know my number is allocated to some one else. My point is how you can allocate my active number to some one else? This number is update in all my bank accounts, demat, pan detail, aadhaar account. My privacy is at risk as all the sms (Verification code, otp, urn) still goes to this number and i am fully prone to fraud as well because of exposed information. How irresponsibly my 09 years old number was allocated to some one else. so irresponsible which put mt at very high risk. Kindly take this matter urgently and give me chance to re activate my number. Thanks & regards,
Anil Kumar Meena

Our phone number is[protected]. If we call from any number, ringtone heard by us caller, but at home it is mute
No response after we complained in person at rajajinagar bengaluru customer care centre opp. Navrang theatre. No person visited to help.
Next what todo. Many months we have been paying through this cellphone, registered with them and they send demands to this no. [protected]. They link this to bsnl [protected]
What next, i am 77years old heart patient, so would go personally to their dept if no other option

Sir,
I am b ramesh kumar, ramesh bhavan, aruvikkarai post, my phone no is[protected], but, up to last month i received my landline bill against my teleno is diwakara vilasam, so i request you to change my address on my billing address is ramesh bhavan in place of diwakara vilasam, rest of the address and tele details are correct,
I shall be ever grateful to you...

I am getting otp messages from 57171 and giving me an otp.
I didnt subscribe to any service at all. But this number 57171 sending messages frequently and that too money is deducted from my account. I am charged 5 rupees for this. This has occurred nearly 5 times. I dont know what happening there.
Please kindly stop these unwanted messages.
Please look after this seriously, as so many are getting these messages
Thank u

Thanks for subscribing for the service video5 (57111) you have been charged rs 5.0 successfully and your service will be delivered shortly.

And then i have received these kinds of message frequently...

​otp for midnight movies 30 is xxxxx http://bsnlsouth.netxcell.com:6767/webwap2/cg/otp? Otp=1&q=2lkgjft3liaopv7uotvy0f06pvpvvldva20xyyg4k6jryqtstmx2tbzsnxb2pvy6hd8dr9jb...⇄

I surrendered my land line Tele No[protected] in feb 2015. On surrendering I submitted an application regarding the place where to post the refund and I gave my home address in vindhya nagar distt singrauli . After few months when I enquired about my refund, BSNL replied that account officer MR. VERMA been transfer from waidhan office, and they've already despatched it to my PREVIOUS BILLING ADDRESS.but till date I have not reced any cheque in this regard. Further I contacted the Accounts Department waidhan distt singrauli. They show me on PC, MY REFUND status . till date no action taken by bsnl waidhan .
The details what I saw in PC is as under :-
Refund request no -RE [protected] - REQUEST STATUS -IN PROGRESS
BILLING AC NO -[protected] - REFUND APPROVED DATE -27.02.2018
REFUND TYPE – UP FRONT – COMMENTS – TO BE REFUNDED

AOTR APPROVED AMT RS. 971/-
BUT TILL TODAY I HAVE NOT RECD ANY AMT FROM BSNL
I REQUEST U THAT KINDLY REFUND MY SECUIRITY AMT ALONG WITH INTREST

TO MY BANK ACCUNT
DETAILS OF MY BANK AC IS AS UNDER :
NAME –BALENDU KUMAR MISHRA
BANK NAME – SBI VINDHYANAGAR
AC NO .[protected]
IFS CODE-SBIN0007937

REGARDS
B K MISHRA
[protected]