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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 152

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N
Niyati Chokshi
from Ahmedabad, Gujarat
Apr 15, 2019
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Address: Ellisbridge, opp,M.J.Library. Ahmedabad 6, 380006

The customer care executive is non supportive, rude and unprofessional.
Please take some action against her.
Each time we have to visit the office she makes us wait even when there are no customers. She refuses to give her name.
She does not even care for senior citizens.
How can you employ such rude employees? She is just not interested to give any prompt services then why is she working.?
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    jeslin rajan
    from Tellicherry, Kerala
    Apr 15, 2019
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    Address: Nellickal House, Koovalloor P.O, Ernakulam, Kerala, 686671

    My ffth connection number is [protected], i raised a complaint (~15 days now). Till now no update from bsnl. The uploading and downloading speed is less than 2 mbps most of the time and even unable to read a newspaper. Very bad customer service from bsnl side. I called up kothamangalam, pothanikkad bsnl offices', customer care numbers, most of the time they are not picking up the phone, and if picked very bad response from the bsnl employees. They are telling kerala vision has to fix the issue. When i check with the kerala vision they are telling bsnl is not giving correct band width and many customer has the same issue. If bsnl is not able to fix this issue, kindly refund my last 15 days billing charges and security deposit.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
    View replies
    Online recharge but currency not received for the no of [protected]
    Reply
    I am not satisfied with the telephone bills receiving on my landline number[protected]. I was too much irritated to get such a high amount of bills.
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      J
      Jokuttan
      from Tenkasi, Tamil Nadu
      Apr 13, 2019
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      I am receiving 57171 generated otp everyday 3/4 times since last 2weeks though i have not done any activity which would send otp. I suspect that someone is trying to flush out money from my account. I am in a fix as to what to do. The issue is very serious.
      Please advice me. How i can stop this fraudulent activity by someone with intention of causing harm to me
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        V
        Vicky Kumar00026
        from Mumbai, Maharashtra
        Apr 13, 2019
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        Address: Near khel stadium, Sonipat, Haryana, 91

        Dear sir/ madam
        I am just move in your network but i got super fast response from your network. Now the condition is network lost from last night. Aaj se phele kbhi itna ganda aur cheap network nhi dekha lekin ab to zhelna padega 3 month after 3 month i will port my number go to hell bsnl
        My number [protected] from haryana sonipat
        Other number [protected]
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        TELEPHONE NO-[protected] .BROAD BAND -[protected].I am suffring from guilty about your company condition .Science July 2018 no service provide by your company and no any responce taken by bsnl officer so kindly see this matter argent.
        Reply
        Internet connection is very slow in my BSNL broadband.There is only 200 to 255 k/s to my download speed.Very slow internet connection.
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          R
          [email protected]
          from Visnagar, Gujarat
          Apr 13, 2019
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          My incoming calls facility is not working when anyone dial my number it shows incorrect told by the company but outging calls is working proper. Please solve this problem my important calls are not coming. I have purchased this sim from gujarat but now i am using this sim in uttar pradesh. Whenever i am calling to customer service they told me that there is no information available.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            K
            Kansagra
            from Ahmedabad, Gujarat
            Apr 12, 2019
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            Address: 360575

            I getting a message of a rs 0.03 deduction in a bsnl sim due to internet usage even though i have wifi connectivity?
            I got this message in a regular intervals..in a day approximately 15-20 times a day..
            I already complaint to bsnl customer care.. They said its already deactivated and your problem is solved. But this flash message continue comes..
            I got deducted approx 100 rs from this..
            Kindly solve my problem
            +1 photos
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              G
              gowree
              from Pune, Maharashtra
              Apr 11, 2019
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              Address: 411038

              Payed the bill online through portal before due date.
              Amount debited but bsnl disconnected my phone.

              Details of transaction :
              24/03/2019 25/03/2019 bil/onl/[protected]/bharat san/bsn
              Lpost_qici73/bsnl 730.00

              Bsnl has now disconnected my phone and says i need to goto their office for reconnection. I am a wheelchair patient and cannot afford to travel. Please help me. And the people in the office (Bsnl kothrud pune) would only speak in marathi even when i told them i do not understand marathi.

              I had to come to pune, because of transfer of my job. Do i have to learn marathi now?
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
              Apr 11, 2019
              Updated by gowree               My landline number is[protected]
              Apr 11, 2019
              Updated by gowree               Please help, I rely heavily on landline, I need it to be functional again.
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                Y
                Yawêř Loņe
                from Jammu, Jammu and Kashmir
                Apr 10, 2019
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                Address: Anantnag j and k, 192126
                Website: Www.consumercomplaints.in

                I am yawar hussain lone from ganeshbal pahalgam district anantnag of state jammu and kashmir. I had lost my bsnl sim card of no. [protected] and i want to block it immediately. While i was travelling to my native village i lost it in my way. Someone can make fraud by miss using my sim. I don't want to get defamed. So pleasei request your goodself to block my sim card as soon as possible.
                Thank you sir.
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                View replies
                For about one week there is no signal of BSNL in mothinagar, Hyderabad. I stay in Janapriya Metropolis apartment and not getting any signal in my apartment. I need to go to different location to receive the phone calls, OTP or messages.

                Looking forward to a solution as soon as possible.
                Reply
                Myself aged 79years have approached the branch for refund of security deposit after closure of BSNL no 2334682..for which no response received yet inspite of one year lapse
                Rightful n speedy action required with interest on the deposit refund amount too.,
                Reply
                More than a week the net is extremely slow and the signal strength is always E.
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                  S
                  siva Jagilanka
                  from Tirupati, Andhra Pradesh
                  Apr 9, 2019
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                  Address: 9-91/1 SRINIVASA THEATER STREET sss mills road, TANUKU, West Godavari, Andhra Pradesh, 534211

                  O,
                  BHARAT SANCHAR NIGAM BSNL,

                  Sir, i have recharged my mobile number [protected] under plan 399 ( for 74 days unlimited calls ) )on 10th february 2019...through on line SBI BHIM APP, but the recharge not done amount debited. from my account...in the evening i again recharge my mobile number [protected] through on line under plan 399... recharge was successful. But the amount credited into the BSNL ACCOUNT in two times.. I have contacted call center of BSNL...kindly return the money or carry forward the amount after completion of 74 days ( expiry of plan ) ... but BSNL staff didnot respond...kindly do needful...
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                  Apr 09, 2019
                  Updated by siva Jagilanka                   BHARAT SANCHAR NIGAM BSNL,

                  TO BSNL Sir, i have recharged my mobile number [protected] under plan 399 ( for 74 days unlimited calls ) )on 10th february 2019...through on line SBI BHIM APP, but the recharge not done amount debited. from my account...in the evening i again recharge my mobile number [protected] through on line under plan 399... recharge was successful. But the amount credited into the BSNL ACCOUNT in two times.. I have contacted call center of BSNL...kindly return the money or carry forward the amount after completion of 74 days ( expiry of plan ) ... but BSNL staff didnot respond...kindly do needful...
                  View replies
                  From the past 2 years my outgoing sms is not working inspite of lodging a complaint by individually visiting the BSNL office at Panbazar. My number is [protected]. The complaint was in the form of register entry last year and they promised they would solve the matter but till date no such action was taken
                  Reply
                  Here I am texting you to complain that today I had an unwanted call. So it made so many disturbance to my family. Therefore I require the call details of 1st April 2019. If you give me the detail then I can go Legally that's why. I will anticipate your response.
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                    A
                    A.K. Behera
                    from Bhubaneshwar, Odisha
                    Apr 9, 2019
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                    Address: Plot No.1522, MahanadiVihar, Cuttack, 753004

                    My landline no[protected] remains dead frequently. For last 7 days it is dead and broad band is not working. I have registered complains several times, but to no effect. Why should i continue to remain a bsnl customer and pay monthly charges without using service? This is probably the reason behind customers surrendering bsnl landlines and bsnl is making losses. Such poor customer service of bsnl is unacceptable to tax payers like us.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    Sir,
                    The Monthly bill receiving through my mail: [protected]@yahoo.co.in
                    I paid for the same, but the statement of copy not enclosed in the mail. It
                    is a reiumbersable bill, please add statement copy.

                    thanking you sir,

                    B.sudhakar.
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                      V
                      Vijayk16
                      from Erode, Tamil Nadu
                      Apr 9, 2019
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                      Address: 623525

                      I have to receive the message "thanks for subscribing for the service video5 (57111) you have been charged rs. 5.0 successfully and your service will be delivered shortly" regularly and rs. 5.0 is deducted in my main account balance.

                      I hav not applied for any subscriptions.. But 5.0 rupees is deducted three times from march 26. I hope it will be resolved... I tried to communicate to customer care but i cannot reach them.

                      Plz do needful and also request to refund the amount which was deducted in my main account
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      Dear sir mera village sukhera khera mandi Dabwali SIRSa Haryan 125104. Ha mre village m bsnl ka network NHi ha plz iska solution karo my mobile no. [protected]
                      Reply
                      I am the residence of s.no. 38/2, h.no. 1098, balaji nagar, dhankawadi pune 43.
                      My bsnl telephone is not working since last 2 months, we have already given complaint to BSNL but they have not given any kind of response to us. Therefore, household gas cylinders can not even be booked.
                      Reply
                      Sir
                      i have paid on line for phone no of[protected]

                      but i could not get bill receipt, plse arrang paid bill receipt to me

                      joseph
                      Reply
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                        D
                        divyanshu82
                        Apr 9, 2019
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                        Address: Sangrur, Punjab, 148001

                        Wimax number[protected] name vijay bhalla sangrur bsnl have not refund our security amount after closing our wimax internet wimax closed 8 months ago sanggrur branch pincode 148001 noone is picking our phone noone is attending us there everyone giving fake excuses from past 3 months please do your duty sir i think due to ur bad customer expirence bsnl is down these days in our area pls be strict on them
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        Sir,
                        kindly rectify our office land line no.255340 problem not yet rectify for the past 20 days. we have register complaint on auto complaint registeration and directly complaint enry made in complaint register. But, rectification not yet done. it is too difficult to run the office.
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                          P
                          ps111
                          from Delhi, Delhi
                          Apr 8, 2019
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                          Address: Agra Cantt. Agra, Agra, Uttar Pradesh, 2825001

                          Dear Sir,
                          i am residing in a govt colony (ADRDE, COLONY, AGRA CANTT) the signal strength of BSNL network is very weak in my house so it is very difficult to call or internet uses inside the home frequent call drop or no signal condition may occurs i try to log the complaint at BSNL portal many time but it is not working. kindly do the needfull.Thanking you
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            tkmimpex india
                            from Yamunanagar, Haryana
                            Apr 8, 2019
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                            Address: 20 3rd cross street Gopal colony Jawahar Nagar Chennai 600082, Chennai, Tamil Nadu, 600082

                            Respected Sir/Madam,

                            I am using bsnl 99 plan for past few months.But for the month of April bill I have received RS.472 which is far more than what I have been paying before.

                            I have been paying rs 99 +GST earlier for previous few months and now I am not sure why there was an excess amount added to my bill.

                            Having said that, I don't have any late payment charges as well.

                            Tried to reach bsnl customer care 1500 number from my landline twice, they said will check and get my details but they never turn up and call gets disconnected automatically.

                            Please look into this and clear this billing dispute at the earliest.

                            Thank you,
                            Durai Thanikachalam
                            Mobile: [protected]
                            Bsnl Landline :[protected]
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              S
                              Shree Dhar Dwivedi
                              from Bengaluru, Karnataka
                              Apr 7, 2019
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                              Address: Vill- Pure prem Shah. city- Musafirkhana. Dist- Amethi (Uttar Pradesh), Amethi, Uttar Pradesh, 227813

                              I was using bsnl landline from last 17-18 year. But from last 2-3 year, it was dead. Till now i complained many times but no one fixes my landline connection.

                              So i request you please fix this issue as soon as possible.
                              Details are below:

                              Phone number[protected]
                              Address - vill - pure prem shah. City - musafirkhana. Dist - amethi (Uttar pradesh)
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                G VEL
                                from Ariyalur, Tamil Nadu
                                Apr 6, 2019
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                                Address: No. 304D, 5th cross street, OFT Estate, Trichy, 620016

                                I have to receive the message "Thanks for subscribing for the service video5 (57111) you have been charged Rs. 5.0 successfully and your service will be delivered shortly" regularly and Rs. 5.0 is deducted in my main account balance.

                                I hv not applied for any subscriptions.. But 5.0 rupees is deducted more than 4 times from february. I hope it will be resolved... I tried to communicate to customer care but i cannot reach them.

                                Plz do needful and also request to refund the amount which was deducted in my main account
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  E
                                  E Jerlin
                                  from Coimbatore, Tamil Nadu
                                  Apr 4, 2019
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                                  Address: 198/6C,G.Koundam palayam,Naicken palayam(post),Srkv street, Coimbatore, Tamil Nadu, 641020

                                  My name is spelled wrongly in my landline connection, it is elsa jebacis, but my original name is elisa jebasingh, i have disconnectedy connection, in 1 year, i will receive a cheque of my deposit amount in a wrong name, so pls update the name correctly, my landline number is[protected], i have visited the near branch, they said to reactivate the connection, but its impossible, pls update the error
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    V
                                    Vpbk
                                    from Kolkata, West Bengal
                                    Apr 3, 2019
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                                    Address: Kolkata, West Bengal, 700000

                                    Being a customer of BSNL Landline Telephone bearing number 22628237 we are not receive Telephone Bill in time.

                                    In this connection you are being requested, please send soft copy of a Telephone Bill well in advance to our email address: [protected]@gmail.com so that we shall be able to pay the bill in time by cheque or online payment.
                                    Hope, you will understand our problem.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    Being an additional connection not required
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                                      Mythu07
                                      from Karaikal, Puducherry
                                      Apr 3, 2019
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                                      Address: 600032

                                      Guindy bsnl office is very worst in serving people.

                                      I have placed complaints regarding poor internet connection several times. But no proper action taken by bsnl officals. We have house wifi for our personal and professional purposes. Past 15 days we are facing major difficulty due to poor internet. Bsnl broadband services is very poor. They are not taking any responsibility in serving customer complaint. Immediate action needed from their side.
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      There is no outgoing calls on bsnl prepaid only incoming calls are coming on Delhi I was recharged with 187 offer please help me out
                                      Reply
                                      Dear sir

                                      i tried calling 56700 or visit suggest website or calling 1500 / 1501 for removal as above, but failed . I request immediate removal of any ring tone from my no. [protected]
                                      Reply
                                      Sir
                                      Please remove my caller tune or send me a correct so i can remove it. It cannot be removed by sending any code or calling on 56700
                                      Please sir
                                      Thanku
                                      Reply
                                      Sir my number is [protected] i bought 4g sim for 1 year plan for 2033 for past 3 days I'm getting only 2g signal.. i called to the customer care but no use
                                      Reply
                                      My telephone line is not working since last 20 days due to drain construction nearby my house. I have booked complain but not yet resolved. I request not to charge in telephone bill of March as I have not used telephone and briadband for last 20 days.
                                      Reply
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                                        J
                                        Jai Shanker
                                        from Varanasi, Uttar Pradesh
                                        Apr 2, 2019
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                                        Address: Lucknow, Uttar Pradesh, 226012

                                        I mrs poonam pandey got my land line permanent disconnected (Land line no [protected] and gave telephone set in good condition with application to release my security money amounting rs 2114. My connection was in k1/1430, aashiyana colony lucknow -226012.
                                        I visited about 6 times to take the amount and every time i was told to wait for 2-3 months and gave referance no [protected]. Now i am not at lucknow
                                        Can i know when i will get refund
                                        Regards
                                        Poonam pandey
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                        Apr 20, 2019
                                        Updated by Jai Shanker                                         NO action by BSNL for refund of security money or reason for delay
                                        Poonam Pandey
                                        [protected]
                                        View replies
                                        Name, mim sk.c/o, pear ali.village, Rohigram.po, sadol.ps, khargram.state, westbengal.dis, murshidabad.
                                        plote, 917, khatiyan, 673
                                        Reply
                                        I have surrendered my landline in the month of Sept 2018. I have to get back
                                        a refund of Rs 4700/- in respect of advance paid by me. I am yet to get back the refund amount
                                        Reply
                                        Padmavathi Prasad's reply, Mar 27, 2019
                                        My landline number : 08026591959
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