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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9

Updated: Dec 5, 2025

Complaints 15978

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6090

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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL] reviews & complaints page 152

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Address: Nagpur, Maharashtra

Ll telephone number[protected] surrendered and disconnected from 2nd august 2018and refund of security deposit not received though eight months passed. Pl arrange refund at earliest by transferring into my sbi account or through cheque to my address. I am pursuing the matter with bsnl officials continuously from last six months at nagpur. But could not getting proper response. So early action is appreciated.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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M

Mahesh Jangale

from Delhi, Delhi

Apr 24, 2019

I want my old bsnl no my no Is [protected]

D

Dileshwar toppo

from Mumbai, Maharashtra

Apr 24, 2019

Name dileshwar toppo post lohardaga p.s lohardaga dist lohardaga state jharkhand mobile no [protected]

M

mondelice

from Bengaluru, Karnataka

Apr 24, 2019

We would like to cancel the bsnl land line service from this month april1st.
Land line no[protected].Our shop is shifted to another please.
We are not using the connection from past 1year but still we are getting bill.

Kindly cancel the connection from today

J

Junaid afzal

Apr 24, 2019

I have recharged my bsnl mobile full talk time balance of rs 220 /-but it has not credited and did'nt receive any message that it has recharged successfully or not i have recharged twice of amount rs 220/- please i need your help please i am having urgent

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Address: Ernakulam, Kerala

Respected sir,
I am having bsnl mobile sim [protected]. Constant charging for gprs usage (Which i never knowingly requested) is happening during recent days. My requirement is that all facilities except call and message options are to be get cancelled. Other methods like contacting customer care services over phone were not successful. Kindly inform / instruct me the following

1. What for i am being charged in the name of gprs?

2. Who and when the gprs facility was requested?

3. How can i get these facilities stopped? (Methods like contacting customer care services over phone were not successful.)

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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A

Arunacha43

from Mumbai, Maharashtra

Apr 24, 2019

My no is [protected] I have not opted for Mobishiksha service but every month debited RS 30 for the past three month I have send SMS and call 155223 but no use please guide me to get refund

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Address: Chiriamore, Barrackpore, North 24 Parganas, West Bengal, 700122

I surrendered my landline bsnl phone no 25941997 on 25/08/2018. My deposit has not been credited to my account till date even after lapse of 8 months. I visited the office several times and met the concerned accounts officer but nothing has been done so far to resolve this issue. See i am 77 years old and therefore it is not possible to visit the office frequently.
I therefore request you to please look into this matter and instruct bsnl as deemed fit.
Thanking you,

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Apr 20, 2019

Updated by Prthwiraaj How soon can I expect my complaint resolved?

Apr 27, 2019

Updated by Prthwiraaj Nothing has been heard FROM BSLN so far on this issue

May 02, 2019

Updated by Prthwiraaj I posted A COMPLAINT on 20-04-19. regarding non payment of my telephone (no[protected] surrender money . Nothing has been done so far nor any update has been received by me from BSNL. Please expedite.

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Address: Bangalore, Karnataka, 560066

Hi, my internet is not working for last 2 month, for last 1 month its completely down. I tried calling the support guys unfortunately no one is responding. Even i tried to register via online, but it says my "my landline details are incorrect". I pay all my charges via bsnl portal and the same portal is not allowing to raise a complaint. Also when i took the connection they promised me a modem with power backup, unfortunately from the day 1, i haven't got the battery. Not sure how to sort this out.

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Address: Charminar, 500065

Bsnl isn't providing 4g internet. The sim agent promised that 4g or 5g services would start in bsnl from april as it is new financial year but it didn't happen as it was promised.
When i'm trying to send port mesage to 1900, the message isn't getting delivered.
Please help me in getting it ported to any other service provider who can give 4g service.

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Address: BSNL Exchange Ayyappankavu, Ernakulam, Kerala, 682018

We've paid the b. S. N. L. Bill of february 2019, but the next bill of march included the february months bill. So we paid only march months bill. But bsnl staff disconnected our broadband, claiming we didn't paid the bill for 2 months.

Lan number: [protected]
I've attached the bill photographs here with. I did contacted the bsnl xchange, customer care. Issue not resolved yet.

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Address: laxmitek sainiknagar belgaum, Belgaum, Karnataka, 590009

Hi my name is vishal more. I stay in sainik nagar laxmitek belguam that is in karnataka. I am writing this complain regarding network problems faced by people over here. Population density of this area is above 500. Network coverage in this area is very low. Data is one more problem.
So, i request you to do the needful providing good network will in-turn will add costumers to your company.
Hope so the issue will be solved.

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Can u provide the caller tune song code of mounamgane yedhagamani song from the film naa autograph or please send the website where it is available.
Using the same caller tune from past 8 years. Then song got changed automatically without my knowledge. Have raised many complaints regarding this. Didn't get any positive response from customer care as of now.

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Address: Ellisbridge, opp,M.J.Library. Ahmedabad 6, 380006

The customer care executive is non supportive, rude and unprofessional.
Please take some action against her.
Each time we have to visit the office she makes us wait even when there are no customers. She refuses to give her name.
She does not even care for senior citizens.
How can you employ such rude employees? She is just not interested to give any prompt services then why is she working.?

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Address: Nellickal House, Koovalloor P.O, Ernakulam, Kerala, 686671

My ffth connection number is [protected], i raised a complaint (~15 days now). Till now no update from bsnl. The uploading and downloading speed is less than 2 mbps most of the time and even unable to read a newspaper. Very bad customer service from bsnl side. I called up kothamangalam, pothanikkad bsnl offices', customer care numbers, most of the time they are not picking up the phone, and if picked very bad response from the bsnl employees. They are telling kerala vision has to fix the issue. When i check with the kerala vision they are telling bsnl is not giving correct band width and many customer has the same issue. If bsnl is not able to fix this issue, kindly refund my last 15 days billing charges and security deposit.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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N

Nagaraja bk

from Robertsonpet, Karnataka

Apr 16, 2019

Online recharge but currency not received for the no of [protected]

S

SB K

from Hyderabad, Telangana

Apr 16, 2019

I am not satisfied with the telephone bills receiving on my landline number[protected]. I was too much irritated to get such a high amount of bills.

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I am receiving 57171 generated otp everyday 3/4 times since last 2weeks though i have not done any activity which would send otp. I suspect that someone is trying to flush out money from my account. I am in a fix as to what to do. The issue is very serious.
Please advice me. How i can stop this fraudulent activity by someone with intention of causing harm to me

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Address: Near khel stadium, Sonipat, Haryana, 91

Dear sir/ madam
I am just move in your network but i got super fast response from your network. Now the condition is network lost from last night. Aaj se phele kbhi itna ganda aur cheap network nhi dekha lekin ab to zhelna padega 3 month after 3 month i will port my number go to hell bsnl
My number [protected] from haryana sonipat
Other number [protected]

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B

bakhri

from Mumbai, Maharashtra

Apr 16, 2019

TELEPHONE NO-[protected] .BROAD BAND -[protected].I am suffring from guilty about your company condition .Science July 2018 no service provide by your company and no any responce taken by bsnl officer so kindly see this matter argent.

A

Abhiraman

from Kollam, Kerala

Apr 16, 2019

Internet connection is very slow in my BSNL broadband.There is only 200 to 255 k/s to my download speed.Very slow internet connection.

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My incoming calls facility is not working when anyone dial my number it shows incorrect told by the company but outging calls is working proper. Please solve this problem my important calls are not coming. I have purchased this sim from gujarat but now i am using this sim in uttar pradesh. Whenever i am calling to customer service they told me that there is no information available.

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Address: 360575

I getting a message of a rs 0.03 deduction in a bsnl sim due to internet usage even though i have wifi connectivity?
I got this message in a regular intervals..in a day approximately 15-20 times a day..
I already complaint to bsnl customer care.. They said its already deactivated and your problem is solved. But this flash message continue comes..
I got deducted approx 100 rs from this..
Kindly solve my problem

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Address: 411038

Payed the bill online through portal before due date.
Amount debited but bsnl disconnected my phone.

Details of transaction :
24/03/2019 25/03/2019 bil/onl/[protected]/bharat san/bsn
Lpost_qici73/bsnl 730.00

Bsnl has now disconnected my phone and says i need to goto their office for reconnection. I am a wheelchair patient and cannot afford to travel. Please help me. And the people in the office (Bsnl kothrud pune) would only speak in marathi even when i told them i do not understand marathi.

I had to come to pune, because of transfer of my job. Do i have to learn marathi now?

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Apr 11, 2019

Updated by gowree My landline number is[protected]

Apr 11, 2019

Updated by gowree Please help, I rely heavily on landline, I need it to be functional again.

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Address: Anantnag j and k, 192126

Website: Www.consumercomplaints.in

I am yawar hussain lone from ganeshbal pahalgam district anantnag of state jammu and kashmir. I had lost my bsnl sim card of no. [protected] and i want to block it immediately. While i was travelling to my native village i lost it in my way. Someone can make fraud by miss using my sim. I don't want to get defamed. So pleasei request your goodself to block my sim card as soon as possible.
Thank you sir.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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D

Dkb_hyd

from Mumbai, Maharashtra

Apr 10, 2019

For about one week there is no signal of BSNL in mothinagar, Hyderabad. I stay in Janapriya Metropolis apartment and not getting any signal in my apartment. I need to go to different location to receive the phone calls, OTP or messages.

Looking forward to a solution as soon as possible.

N

Nsvsarma

from Vasai-Virar, Maharashtra

Apr 11, 2019

Myself aged 79years have approached the branch for refund of security deposit after closure of BSNL no 2334682..for which no response received yet inspite of one year lapse
Rightful n speedy action required with interest on the deposit refund amount too.,

N

Niladri Chakraborti

from Konganapuram, Tamil Nadu

Apr 11, 2019

More than a week the net is extremely slow and the signal strength is always E.

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Address: 9-91/1 SRINIVASA THEATER STREET sss mills road, TANUKU, West Godavari, Andhra Pradesh, 534211

O,
BHARAT SANCHAR NIGAM BSNL,

Sir, i have recharged my mobile number [protected] under plan 399 ( for 74 days unlimited calls ) )on 10th february 2019...through on line SBI BHIM APP, but the recharge not done amount debited. from my account...in the evening i again recharge my mobile number [protected] through on line under plan 399... recharge was successful. But the amount credited into the BSNL ACCOUNT in two times.. I have contacted call center of BSNL...kindly return the money or carry forward the amount after completion of 74 days ( expiry of plan ) ... but BSNL staff didnot respond...kindly do needful...

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Apr 09, 2019

Updated by siva Jagilanka BHARAT SANCHAR NIGAM BSNL,

TO BSNL Sir, i have recharged my mobile number [protected] under plan 399 ( for 74 days unlimited calls ) )on 10th february 2019...through on line SBI BHIM APP, but the recharge not done amount debited. from my account...in the evening i again recharge my mobile number [protected] through on line under plan 399... recharge was successful. But the amount credited into the BSNL ACCOUNT in two times.. I have contacted call center of BSNL...kindly return the money or carry forward the amount after completion of 74 days ( expiry of plan ) ... but BSNL staff didnot respond...kindly do needful...

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D

Dr.Chhandashree Bhuyan

from Kishanganj, West Bengal

Apr 10, 2019

From the past 2 years my outgoing sms is not working inspite of lodging a complaint by individually visiting the BSNL office at Panbazar. My number is [protected]. The complaint was in the form of register entry last year and they promised they would solve the matter but till date no such action was taken

S

Shifaz1993

Apr 11, 2019

Here I am texting you to complain that today I had an unwanted call. So it made so many disturbance to my family. Therefore I require the call details of 1st April 2019. If you give me the detail then I can go Legally that's why. I will anticipate your response.

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Address: Plot No.1522, MahanadiVihar, Cuttack, 753004

My landline no[protected] remains dead frequently. For last 7 days it is dead and broad band is not working. I have registered complains several times, but to no effect. Why should i continue to remain a bsnl customer and pay monthly charges without using service? This is probably the reason behind customers surrendering bsnl landlines and bsnl is making losses. Such poor customer service of bsnl is unacceptable to tax payers like us.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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B

bochu sudhakar

from Nellore, Andhra Pradesh

Apr 11, 2019

Sir,
The Monthly bill receiving through my mail: [protected]@yahoo.co.in
I paid for the same, but the statement of copy not enclosed in the mail. It
is a reiumbersable bill, please add statement copy.

thanking you sir,

B.sudhakar.

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Address: 623525

I have to receive the message "thanks for subscribing for the service video5 (57111) you have been charged rs. 5.0 successfully and your service will be delivered shortly" regularly and rs. 5.0 is deducted in my main account balance.

I hav not applied for any subscriptions.. But 5.0 rupees is deducted three times from march 26. I hope it will be resolved... I tried to communicate to customer care but i cannot reach them.

Plz do needful and also request to refund the amount which was deducted in my main account

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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A

Aman Kamboz

from Delhi, Delhi

Apr 11, 2019

Dear sir mera village sukhera khera mandi Dabwali SIRSa Haryan 125104. Ha mre village m bsnl ka network NHi ha plz iska solution karo my mobile no. [protected]

S

Sidoooo

Apr 11, 2019

I am the residence of s.no. 38/2, h.no. 1098, balaji nagar, dhankawadi pune 43.
My bsnl telephone is not working since last 2 months, we have already given complaint to BSNL but they have not given any kind of response to us. Therefore, household gas cylinders can not even be booked.

P

paster

from Chennai, Tamil Nadu

Apr 11, 2019

Sir
i have paid on line for phone no of[protected]

but i could not get bill receipt, plse arrang paid bill receipt to me

joseph

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Address: Sangrur, Punjab, 148001

Wimax number[protected] name vijay bhalla sangrur bsnl have not refund our security amount after closing our wimax internet wimax closed 8 months ago sanggrur branch pincode 148001 noone is picking our phone noone is attending us there everyone giving fake excuses from past 3 months please do your duty sir i think due to ur bad customer expirence bsnl is down these days in our area pls be strict on them

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G

guna @0706

from Namakkal, Tamil Nadu

Apr 10, 2019

Sir,
kindly rectify our office land line no.255340 problem not yet rectify for the past 20 days. we have register complaint on auto complaint registeration and directly complaint enry made in complaint register. But, rectification not yet done. it is too difficult to run the office.

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