Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hello,

Complaint registered on 16th feb 2019 about my broadband internet connection is not working.
But, no one tried to resolve this issue so far.

Today, 22nd feb 2019 spoke with subhashnagar exchange, karimnagar je and he promised to resolve it today, but status is same and no one called or visited my home to resolve the issue.

Appreciate, if escalate this issue to be resolved by higher authorities on top priority basis.

Thanks.
Raj
Ll#:[protected]

I received an SMS on 15/02/2019 at 9.17 am, telling me that I have successfully subscribed to ZIndagi rocks and they deducted Rs 30/- for it. I immediately called and spoke to a Customer Care representative, who told me that I received a call and have activated the service during the call.

Even after repeatedly telling her that I never got any calls on my phone, she said no refund is possible and all she can do is unsubscribe the service. I told her this is unacceptable and she informed that she will put a complaint . It will be resolved in 72 hours and wait till that for more information.

I have called BSNL twice after that. Even after 72 hours, the next customer care representative who spoke with me said no such complaints he is able to see and no refund is possible.

This is clearly unacceptable service from BSNL. I am terribly disappointed that after so many years of being a loyal customer, this is how they treat us. I had very recently recharged my mobile with 200/- and the very next day, this incident happens.

When I had low balance, there were no subscriptions or anything I had problems with. One day I recharged and this is how they make customers fools .

I hope something can be done about this. Please do help.

Hi,

I m a. Chandrakumar having the bsnl landline connection in my father home and i have converting my office name kishore enterprises having the landline phone number as[protected]
But, in the telephone bill, my father name is printing as anandavel e

And the address of my office is not full as i need the full address for giving the bsnl bill as a resident proof for my father application.
The full address of my office is:
# 27/1, m. H. Colony 1st main road, aminjikarai,
Chennai - 600 029.

So, i want the changes in my name from anandavel a p to kishore enterprises and i want the address to be updated as i have mentioned above.

So, please help me in sorting out these problems... I will be waiting for ur help in the form of solution for my problems...

Thanking u,

Chandrakumar a

My land phone no: [protected] along with BB connection under Anchal telephone exchange became out of order from 19.8.2018 to 13.11.2018. within the period I had remitted the bills up to 30.9.2018. I had noticed the facts to the AO KollamThey had directed me that a request for the same may be send through the SDE Anchal and hence I had submitted a request on 20.12.2018 in which I had stated to exempt the rent for the not working period may be exempted and adjusting the remitted amount in future bills . There after the phone became out of order from 17.12.2018 to 27.12.2018 and 1.1.2019 to 7.1.2019. But no action is taken by them and hence I had not remitted the remaining bills. Therefore the out going service and BB were withdrawn on the middle of January 2019.
I had given a request on 4.2.2019 to the SDE Anchal for disconnecting the telephone.He had handed over the same to the JTO and directed to disconnect the service. As per the direction of the JTO the copies of bank passbook and Aadar were submitted on 4.2.2019. The land phone was handed over on 5.2.2019. Due to non disconnection I met the JTO on 13.2.2019 and remaindered. She said that my request is not in her custody. After searching on her table and trace out the same and passed the customer care wing. They had collect my cellphone no: and said that the DE will call me. But the DE is not call me or disconnect the phone till date.

My land phone no: [protected] along with BB connection under Anchal telephone exchange became out of order from 19.8.2018 to 13.11.2018. within the period I had remitted the bills up to 30.9.2018. I had noticed the facts to the AO Kollam. They had directed me that a request for the same may be send through the SDE Anchal and hence I had submitted a request on 20.12.2018 in which I had stated to exempt the rent for the not working period and adjusting the remitted amount in future bills . There after the phone became out of order from 17.12.2018 to 27.12.2018 and 1.1.2019 to 7.1.2019. But no action is taken by them and hence I had not remitted the remaining bills. Therefore the out going service and BB were withdrawn on the middle of January 2019.
I had given a request on 4.2.2019 to the SDE Anchal for disconnecting the telephone.He had handed over the same to the JTO and directed to disconnect the service. As per the direction of the JTO the copies of bank passbook and Aadar were submitted on 4.2.2019. The land phone was handed over on 5.2.2019. Due to non disconnection I met the JTO on 13.2.2019 and remaindered. She said that my request is not in her custody. After searching on her table and trace out the same and passed the customer care wing. They had collect my cellphone no: and said that the DE will call me. But the DE is not call me or disconnect the phone till date.

Sir,

I am representing my village named kirbet. It is in taluka sangmeshwar, district ratnagiri. We are facing a huge problem of mobile tower netowrk also. We already have a mobile tower in our place but now in dead condition. There is other villeges surrounding named, devde, bhovde facing same problem of netowork. So much houses under the coverage of such towert. I am kindly requesting you to take this problem as seriously and do the needful.

The BSNL network has been down for around 5-6 hours now. It's impossible to get anything down when your entire network is disabled. This is a recurring issue with BSNL along with terrible customer care. They fail to revert back on customer complaints and continue with their erratic, unreliable and grossly incompetent services. Considering this is a government-owned network, shouldn't we expect some level of standard in terms of effeciency.

I am holding BSNL no.[protected], while taking the new connection i have opted for basic plan under which i used to get bill amount as rs.110 to rs.130 but to my surprise bill generated 06th feb holding monthly rental charges as rs.250.00, i have not requested for any plan change.
Tried customer care & POC of my division they simply said request raised by you if you want to change the plan visit our branch.
Feeling irritated by the reply from BSNL. Please give me a solution on this or provide me process to surrender my Lanline.

Hi,

I m koncept automobiles pvt. Ltd., having the bsnl landline connection in my office having the landline phone number as[protected].
But, in the telephone bill, my name is printing as gsp power system pvt. Ltd.

So, i want the changes in my name from gsp power system pvt. Ltd. To koncept automobiles pvt. Ltd.
So, plzzz help me in sorting out these problems... I will be waiting for ur help in the form of solution for my problems...

Thanking u,

Shivaram p

I live in perumbakkam, (Oxygen by urban tree, off gandhi nagar society, pushkin street, nookampalayam road). The signal is very weak (Almost nil) in that area. There are around 1000 families in my community and there are around 10 communities in the area. We are unable to make a call even. We had to come out to open area or balcony to make a call. Please make necessary arrangements in getting a strong signal around the area....

Dear sir / madam

Please note that i have surrendered my bsnl landline facility with no. 23524572 on 29th may 2018. On 20th june i had received only handset instrument deposit amount as refund in my bank account. When i enquired with vijaynagar accounts dept.in sept. Last week about non-receipt of security deposit amount of rs. 2499/= they informed it is pending with neft section at head office. But they have not given any contact phone no. Or e-mail id for further enquiry. Now it is more than 9 months over. Hence sending this mail for your kind consideration to follow-up and refunding the deposit amount at the earliest as already it is 9months over after surrendering my bsnl land line facilty having no. 23524572.

Kindly do the needful immediately.

Ashwin bhat suri
Mobile no. [protected]

My correct name is shobha shivaram nandargi

Please enter this correct name for all future correspondence. I have personally told this several times while paying the bills. But till now no change has been made. My landline no. Is[protected] and a/c no. [protected] i am staying in pune city, maharashtra. So once again i am requesting you to do the needful at earliest and inform me on my mobile number of mail on my email id [protected]@gmail.com
I hope you will understand my problem.

Best regards,

Dear Sir,
kindly send the details of call history list of all incoming & outgoing calls including sms of my bsnl prepaid no:[protected] from 10.01.2018 to till date, where as iam working in UAE, i want to know secretly about the call details without informing any of them because this sim card belongs to me just i want to check.

Thanks and Regards,

Deepak T.J
my email id: [protected]@gmail.com

I just want to inform you that my cell phone was theft by someone when i attending a merrigge party at 16/02/2019 at raj palace guest house uday ganj lucknow at over the night approx 9:30 pm to 11:00 pm when my child want to my cell phone who age is 5 and the half years and i gave to him after some time my child was cried and said to me that phone was felling down and some buddy was pick up and run away from there.

I had opted for dnd for my bsnl phone through dnd almost 2 years back. As iam still getting unsolicited calls from banks i tried to re-register for dnd multiple times through 1909 but every time it says my number is already registered. If my number is already registered for dnd why do i still get unsolicited calls? And secondly iam getting calls from tamil nadu where as i belong to karnataka and every time, they call and harass me. Some times they keep calling one after other phone for more than a phone. Please provide a solution and i never had problem with other service providers.

I advise that i had applied to close my broad band land line telephone in august 2018 but the refund of my security amount has yet not received in my savings bank account
I had not deposited the dues from my date of request to the telephone became dead as the bill was much lessor than that of my security amount
I went to accounts office but they said that the refund will automatically deposited into my savings bank account given by neft but alas, not received
Omprakash.
Mobile-[protected]

Respected sir/madam,
Bsnl company.
We have already closed bsnl landline no in surat last february 2018. Bsnl provide us home phone and internet facilities throw bsnl. We do not have received my refund yet now. My landline no. Is [protected]. Please issue my refund as soon as possible.
Owner name: darshankumar h naik.
Regards,
Your faithfully,
Darshankumar h naik

Hellk sir.,
Im amarnath from palakkad, kerala.
I have a bsnl sim prepaid connection from 1month ago. But now i am facing a new problem. I can send sms to anyone, but sometimes the delivery of this message is very slow. I want quick delivery report. Because i cannot loose my chatting with my girlfriend. I want a solution to this problem.
I waiting for your contribution.
You can send me the solution ony email. Id is: [protected]@gmail
Com

Thank you...

To whomsoever concerned,

I have been facing an issue in receiving SMS, either it be OTP or normal text messages by which I am unable to do any transaction or receiving text from someone on time. I've been facing this since a month mostly. And i have complained it on BSNL Customer complaint box but no reply from them as of now. My mobile number is [protected]. Please do fix this issue at the earliest.

Name : D B S Ajit Varma
Mobile Number : (+91)[protected]

Thanks and Regards
Ajit Varma

I bolagani venkateswarlu serving in indian air force. I have the honour to state that
I lost my mobile handset alongwith my sim card during train journey. My mobile no. Was [protected] and imei no : 352704/07/977338/9. Recently i have known that someone using my mobile. When i call my number he switch off the mobile. So i want to block the sim card so that he will not mis use my sim. But the bsnl officials say that they require last recharge amount of mobile. How i supposed to know my last recharge as recharge amount always various time to time. They also said that there is no secondary option to block the sim card. Sir i request you to intervene in this matter. I humble request the bsnl to block my sim immediately please.
My mobile no. [protected].