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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9

Updated: May 21, 2026

Complaints 15980

Resolved

6091

Unresolved

9889

So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 157

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Address: Chennai, Tamil Nadu, 600100

I live in perumbakkam, (Oxygen by urban tree, off gandhi nagar society, pushkin street, nookampalayam road). The signal is very weak (Almost nil) in that area. There are around 1000 families in my community and there are around 10 communities in the area. We are unable to make a call even. We had to come out to open area or balcony to make a call. Please make necessary arrangements in getting a strong signal around the area....

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Address: 560010

Dear sir / madam

Please note that i have surrendered my bsnl landline facility with no. 23524572 on 29th may 2018. On 20th june i had received only handset instrument deposit amount as refund in my bank account. When i enquired with vijaynagar accounts dept.in sept. Last week about non-receipt of security deposit amount of rs. 2499/= they informed it is pending with neft section at head office. But they have not given any contact phone no. Or e-mail id for further enquiry. Now it is more than 9 months over. Hence sending this mail for your kind consideration to follow-up and refunding the deposit amount at the earliest as already it is 9months over after surrendering my bsnl land line facilty having no. 23524572.

Kindly do the needful immediately.

Ashwin bhat suri
Mobile no. [protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: 411011

My correct name is shobha shivaram nandargi

Please enter this correct name for all future correspondence. I have personally told this several times while paying the bills. But till now no change has been made. My landline no. Is[protected] and a/c no. [protected] i am staying in pune city, maharashtra. So once again i am requesting you to do the needful at earliest and inform me on my mobile number of mail on my email id [protected]@gmail.com
I hope you will understand my problem.

Best regards,

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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K

Kumardev002

from Sultanpur, Uttar Pradesh

Feb 19, 2019

Dear team,
I have taken new connection[protected] before two week, new connection no.is allotted but it's not installed at my location.nobody responding.please do the needful.

Dev
IBM India Pvt.ltd
Ayakar bhawan Kanpur
[protected]

C

Cpo Zp

from Mau, Uttar Pradesh

Feb 19, 2019

The instrument is not ringing

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Dear Sir,
kindly send the details of call history list of all incoming & outgoing calls including sms of my bsnl prepaid no:[protected] from 10.01.2018 to till date, where as iam working in UAE, i want to know secretly about the call details without informing any of them because this sim card belongs to me just i want to check.

Thanks and Regards,

Deepak T.J
my email id: [protected]@gmail.com

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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P

pspipraich gkp

from Lucknow, Uttar Pradesh

Feb 19, 2019

Bbroadband connctivity is not proper working at Police Station Pipraich.
Therefore the work is interrupted. Please be kind to order related to correct the work. and the BSNL Modem is to old.

V

vramanan56

from Chennai, Tamil Nadu

Feb 19, 2019

Sir, I am getting call from[protected] but no response.
This comes on my mobile phone [protected],
When I call that number the voice says that number does not exists.

please see.

Ramanan V
[protected]

N

Narendra Bilandani

from Wankaner, Gujarat

Feb 19, 2019

I have lost my mobile phone no [protected] . IMEI no [protected] rz8j80s5rst. It is J 730 model of SAMSUNG. Request for blocking sim and issuance of fresh sim

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Address: Lucknow, Uttar Pradesh, 226001

I just want to inform you that my cell phone was theft by someone when i attending a merrigge party at 16/02/2019 at raj palace guest house uday ganj lucknow at over the night approx 9:30 pm to 11:00 pm when my child want to my cell phone who age is 5 and the half years and i gave to him after some time my child was cried and said to me that phone was felling down and some buddy was pick up and run away from there.

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Address: 560076

I had opted for dnd for my bsnl phone through dnd almost 2 years back. As iam still getting unsolicited calls from banks i tried to re-register for dnd multiple times through 1909 but every time it says my number is already registered. If my number is already registered for dnd why do i still get unsolicited calls? And secondly iam getting calls from tamil nadu where as i belong to karnataka and every time, they call and harass me. Some times they keep calling one after other phone for more than a phone. Please provide a solution and i never had problem with other service providers.

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Address: Muzaffarnagar, Uttar Pradesh, 251001

I advise that i had applied to close my broad band land line telephone in august 2018 but the refund of my security amount has yet not received in my savings bank account
I had not deposited the dues from my date of request to the telephone became dead as the bill was much lessor than that of my security amount
I went to accounts office but they said that the refund will automatically deposited into my savings bank account given by neft but alas, not received
Omprakash.
Mobile-[protected]

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Address: Surat, Gujarat, 395009

Respected sir/madam,
Bsnl company.
We have already closed bsnl landline no in surat last february 2018. Bsnl provide us home phone and internet facilities throw bsnl. We do not have received my refund yet now. My landline no. Is [protected]. Please issue my refund as soon as possible.
Owner name: darshankumar h naik.
Regards,
Your faithfully,
Darshankumar h naik

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Address: Palakkad, Kerala, 678532

Hellk sir.,
Im amarnath from palakkad, kerala.
I have a bsnl sim prepaid connection from 1month ago. But now i am facing a new problem. I can send sms to anyone, but sometimes the delivery of this message is very slow. I want quick delivery report. Because i cannot loose my chatting with my girlfriend. I want a solution to this problem.
I waiting for your contribution.
You can send me the solution ony email. Id is: [protected]@gmail
Com

Thank you...

Feb 15, 2019

Complaint marked as Resolved

please call me on 9746419900 email [email protected]

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To whomsoever concerned,

I have been facing an issue in receiving SMS, either it be OTP or normal text messages by which I am unable to do any transaction or receiving text from someone on time. I've been facing this since a month mostly. And i have complained it on BSNL Customer complaint box but no reply from them as of now. My mobile number is [protected]. Please do fix this issue at the earliest.

Name : D B S Ajit Varma
Mobile Number : (+91)[protected]

Thanks and Regards
Ajit Varma

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I bolagani venkateswarlu serving in indian air force. I have the honour to state that
I lost my mobile handset alongwith my sim card during train journey. My mobile no. Was [protected] and imei no : 352704/07/977338/9. Recently i have known that someone using my mobile. When i call my number he switch off the mobile. So i want to block the sim card so that he will not mis use my sim. But the bsnl officials say that they require last recharge amount of mobile. How i supposed to know my last recharge as recharge amount always various time to time. They also said that there is no secondary option to block the sim card. Sir i request you to intervene in this matter. I humble request the bsnl to block my sim immediately please.
My mobile no. [protected].

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Feb 14, 2019

Updated by bvenkateswarlu My contact number is [protected]

Feb 19, 2019

Updated by bvenkateswarlu No reply from BSNL from past 5 days.

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Address: 500006

I have been using bsnl sim card for the past few years and it suddenly stopped working and i am unable to find the reason as my handset is working properly. Please help me with this. Presently i am using the phone number [protected]. I have tried different sims in my ohones and they appeared to be working. Could you please explain me the problem with this bsnl sim card.

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N

NAGESH CHANDRA MISHRA

from Tekkali, Andhra Pradesh

Feb 13, 2019

I didn't ask Clip facility, nor anyone told me in BSNL office regarding for same, On the name of Clip facility wrong Bill generated

M

Mahesh Jindal

from Palitana, Gujarat

Feb 14, 2019

I recharge Rs 220 by Amazon ID[protected] on mobile [protected] but wrongly selected [protected] please reverse amount

Mahesh Jindal
[protected]

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Address: 122018

The refund amount for my landline with broadband surrendered in april 2018 is not yet received till date. The refund amount is rs.1171.42.
A complain made to bsnl replies that the cheque was sent to my address & it did not came back. The address mentioned in my surrender letter was
H. No.1021, first floor, sector-31, gurgaon.
I never received a cheque in this address.
I demanded a reply from bsnl on this, but as usual they are not replying.
Regards.
Ajoy das

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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S

Shivangi Mahesh

from Bardoli, Gujarat

Feb 13, 2019

Respected authorities
Please kimdly provide me the call history of my bsnl no. for last 2 months
It is very urgent. I need to find a friend who contacted me with a no. which i deleted by mistake. She might be in some kind of bad situation and there's no other way to find out so please help me.
Email - [protected]@gmail.com

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Address: Hyderabad, Telangana, 500040

My phone[protected] is out of order from 10/2/2019. Not attended so far. Request early rectification of fault
With regards d. Ramachandrarao. The docket was correctly opened and docket no. Is given. However the docket is suddenly closed today without any redressal of grievance whatsoever. Its time that services of existing customers be given higher priority

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gurbinder13583

from Dirba, Punjab

Feb 13, 2019

My landline no is [protected]. dead my phone 2 days ago. pls solve my problum

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Address: Vadodara, Gujarat

Sir,
With ref: bsnl/hq/2018/em-48017 dated: 28/12/2018 public relation officer
Vadodara has informed me that has been approved on 12.10.2018 and forwarded to circle office, ahmedabad early disposal of your refund. It is metar of regret that after closure, six months passed and more than 120 days of approval, deposit amount yet not credited in my bank account.
Prompt action in the matter will be appreciated
Regards,
M. J. Shah
N. B:-

In bsnl website it is shown timelimit :
Time taken for refund of deposits after closure all cases of refund of deposits to be made within sixty days of date of closure.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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S

Sathish Thipparthi

from Surat, Gujarat

Feb 12, 2019

All incoming and out going calls are banned to my bsnl number
I have recharged my prepaid mobile number to extend validity. Still i facing same issue and more over when i am calling to customer care middle of the conversation call is disconnecting automatically

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Address: 600018

HTTPs://m.pizzahut.co.in/track/4695017/NzM5NzI1MDY4MQ

When contacted the call centre they say that the delivery boy called and i didn't attend. Later i get a call stating that the delivery boy has gone back and the pizza is cold all this happens within 5 minutes. And again they say that it would take another hour to get the fresh pizza done. This is all #. When something is already delivered as per the track how come they say that the guy has gone back. Pizza hut is cheating. And the customer service guy says that i cancell the order. Again i get a call asking for my complaint and they are not willing to divulge their me nor the managers name and contact.

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Address: Coimbatore, Tamil Nadu, 641022

My number [protected] was suddenly disconnected without any notice, i have not received any prior message from the network that my services would be stopped (Instead i received a msg stating that validity remains till march 2019), but now my connection is cut, no tower nothing.. I recharged for 50 rupees on[protected] as per the advice of local branch bsnl employee, amount was collected from me but i am getting zero signal for my number, please reactivate my number immediately as this number is very important for me

Complaint docket number 2b09689617

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Address: Gwalior, Madhya Pradesh, 474011

I have not applied and also not submitted any papers but bsnl has allotted me ll connection no[protected] without my consent and they are sending bill every month whereas i had made complaint to them 4-5 times, they always talk over phone but no solution was made by them in the matter.
As no application, no papers and no connection in my flat then why the bill is sending to me even after my complaints sent them, kindly do the needful in the matter.

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gopiranimishra

from Tezpur, Assam

Feb 12, 2019

Dear sir
I have not received the receipt of payment made in Nov 2018 for amount RS 966 for my landline no[protected]
I have to submit it to claim the amount
My email address [protected]@gmail.com

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Address: Coimbatore, Tamil Nadu

Our landline no.[protected], priya steel corporation, 11/1, subramaniampalayam road, g. N. Mills, coimbatore-641029 is not working for the past 5 days already complaint has been raised vide 198 but till now nobody has attended the complaint. It is very noisy. Most of the customers contact us through landline it is affecting our business. We request u to kindly rectify the problem at earliest possible time so that we will not affect our business.

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A

Anirudh Selvam

from Nagercoil, Tamil Nadu

Feb 11, 2019

I am not able to call or make any sms from my phone. if anyone else calls this number it says number doesn't exist. Please check out and resolve my problem.

A

AKKABATHULA PRADEEP

from Salem, Tamil Nadu

Feb 12, 2019

I my number [protected] I done recharge STV 429 For other bsnl customer number [protected] so please credit in my account.

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Address: 713338

I tried many times to send message to 1900 for porting my mobile number-[protected], but message is not going only to 1900. When i call customer care they always take a complaint but nothing do to resolved it, always they asked problem will be resolved but results nothing.
Please take a look into matter as early as possible i want to change my operator.
Thanks and regards
Sanjay kumar
Mob: [protected]

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D

Dwa Moorty

from Gwalior, Madhya Pradesh

Feb 11, 2019

I reside in GCF estate of Jabalpur. In our area the bsnl network is very poor and hardly I get 20kbps speed under 3G network.
The signal issue is not new but it is prevailing since last one year. No of times it was complained but there is no response from BSNL Authorities.

Dwa Moorty's reply, Feb 6, 2019

Please find attached the screenshot of the screen showing bsnl signal

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