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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 158

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J
J.B.K. 0.0.5
from Chennai, Tamil Nadu
Feb 3, 2019
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Address: 600057
Website: selfcare.bsnl.co.in

From last five days no internet from bsnl and i try to contact them but no one responding and i try trough twitter also still no one respond

Customer Id : [protected]
First they say your landline is problem after i fixed it they said wires are problem and again fixed it and again they said just disconnect your landline and use only boardband even doing these ### im still facing problem
if possible make my money back to me instead of throw in ocean
+3 photos
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
Feb 05, 2019
Updated by J.B.K. 0.0.5 hahaha wait for a week coz i know it going to be faulty again
so kindly please wait
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My no is [protected]. mera phone 10 days se dead hai. complaint bhi ki 2var pr koi hal nhi kr rha. phone 2 din chalta hai or 7day dead rehta hai
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    devasheesh garbyal
    from Moradabad, Uttar Pradesh
    Feb 1, 2019
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    Address: Pithoragarh, Uttarakhand, 262545

    It's been more then a year that our town is facing regular internet cutoff
    There are some days we get only 4-5 hours of connectivity
    Thr officials say it's due to road development with cause the fiber to cut.
    If that's so we should be get subsidy for just using half or none of there services.
    At last it would be my humble request to look in to the matter
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
    View replies
    Sir
    I am Basab Nayak.my mobile no is [protected].I was port my no from idea to bsnl.my sim card is activate and outgoing started but incoming facility not activated.I was call many times to customer care but they didn't solve the problem they only said wait for some days it will be start.Sir please solve this issue as early as possible
    Thank you
    Reply
    My bsnl sim numbered [protected] has no network detection.
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      Z
      zeelandjinamvideo
      from Vadodara, Gujarat
      Feb 1, 2019
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      Address: Vadodara, Gujarat, 391240

      Hi,

      My bsnl telephone no. Is[protected] &[protected], i had paid both bill amount of 1401 rs. & amount of 640 rs. On dated. 20/11/2018, time. 13:23:20 via india post office in miyagam karjan, city. Baroda, gujarat, pincode. 391240, invoice no. Sl[protected] but still my both bsnl amount was not credited in my bsnl account.

      Almost 73 days was finished, kindly check this matter & solve it..

      I had attached receipt of of both bsnl payment with this mail.

      My mobile no. Is [protected]
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
      View replies
      Recently i ported in bsnl but I'm facing drastic issue with the network. It is in completely emergency mode. I'm unable to call or message to anyone. This number is very important for me.
      TRAI i requested you to please provide me the solution for that.

      bsnl landline billed paid on 20 nov 2018 (73 days before) but still did not credited in bsnl account - Comment #3341464 - Image #0
      Reply
      @Vkshkmr970's reply, Feb 1, 2019
      My number is 9708259885.
      I need work this sim please contact [protected]
      Reply
      karthiksd sethuraman's reply, Jan 29, 2019
      7483818008 this is my new no
      Sir,
      I have surrendered my BSNL Broadband/Land Line No.[protected] on 27.09.2018 and got acknowledged . But so far my refund of deposit is not effected in my bank account given in the application. Please do the needful.
      sundaram
      Poonamallee, Chennai.56
      Reply
      Hello..
      i want to knw my call history of my postpaid bsnl no. [protected] of 3 month.
      kindly send me as soon as possible
      Reply
      On dtd 26.01.2019 automatically the wall paper services was activated and Rs 7.00 was deducted from my mobile phone. The customer service reports you only deactivate in ur mobile by uninstalling the app. But I don't know where it is. Kindly deactivate the service otherwise every month amount will be deducted
      Reply
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        B
        bajaj32010
        from Delhi, Delhi
        Jan 31, 2019
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        Sir i submit my documents with photograph to port my mobile number to bsnl about 10 days ago at ambala city with port code ah952932 expiry date[protected] mob number [protected] but i feel sorry that your deptt failed to port the same. I request your good self to please port the same before[protected] as my incoming calls will block on[protected].

        Nitin bajaj
        Ambala city
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
        View replies
        BSNL customer care agents are too unprofessional uneducated disconnected call misbehaved to every customers.
        appellate desk not received any call.
        I just hate bsnl service
        they have no courtesy and quality
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          S
          Sagar Changediya
          from Hadgaon, Maharashtra
          Jan 30, 2019
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          Address: Pune, Maharashtra, 412410

          I am complaining about the tower of company in our area. The tower is front of my house and close to my house it creating to much problem. It creating problem to our family health and making lot of noise
          And it is situtied in village and creating lots of problem village people.
          It is creating disease to our health and lots people are suffering from that.
          So i request you to plz bring that company tower.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
          View replies
          My out going calls are not working.
          I m trying since long time
          Reply
          SMS are coming but not sent to anyone...my no is [protected]
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            M
            mukeshgogna
            from Nurmahal, Punjab
            Jan 30, 2019
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            refund of security deposit

            Address: Shahid Bhagat Singh Nagar, Punjab, 144514

            Hello Sir,

            My name is Mukesh Gogna. I was a previous customer of BSNL with telephone number[protected] with Broadband services as well as telephone services. I used this facility for more than 1 year. Due to the less attentive service I had requested them to disconnect my connection after clearing all the dues. At the moment, the service is disconnected for more than 2 years.

            My concern is that in order to...
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            K
            KIRITKUMAR KIRITKUMAR
            from Mumbai, Maharashtra
            Jan 30, 2019
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            Address: Rajkot, Gujarat, 360001

            I had disconntected my landline no [protected] of rajot on 30/12/2018 and surrendered telephone instrument too. Till today i did not receive my refund of rs 2150/- evern after repeated requests. Please arrange proceed to credit the amt.in my bank ac full detail of my bank sb ac is already mentioned in my application.

            No other alternate to lodge the complain to consumer court.

            With regards
            Kiritkumar shantilal bagdai
            [protected]
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              M
              [email protected]
              from Jamshedpur, Jharkhand
              Jan 30, 2019
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              Sinojo games is automatically activated in my mobile no. [protected]. I've not done any request to activate these useless things. Bsnl starts deduct illegitimate balance from my sim. Customer care no. Not connected to register complaint. Finally i request for portability of sim, then customer care contact me to know why i requested for mobile portability, i explain all things then they replied they are unable to deactivate the service, infact they see the deduction but unable to stop the service and bsnl games stop link site is not reached.
              Stop bsnl games from my mobile no. [protected]
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
              View replies
              My bsnl cell no. is [protected], Munnar, Kerala. So i want last 02 months December 01st 2018 to January 15th 2019 call details of outgoing and incoming in my Email id. My Email id : [protected]@gmail.com
              Reply
              Hi,
              BSNL new SIM showing dead and even last operator services stopped without new operator Service enablement on new SIM.
              Request was related to portability.
              Please support and activate SIM of following contact no which is imported from Airtel to BSNL.
              [protected]
              [protected]

              Thanks
              Reply
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                R
                rajinder bindra
                from Maler Kotla, Punjab
                Jan 30, 2019
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                Address: 160062

                My landline number 2270406 was permanently closed on 26/07/2018 and the telephone set was also deposited same day vide store slip 466 dated 26/07/2018.
                Inspite of frequent personal contacts with the accounts department i have not received the refund amount even though more than six months have passed.

                Request look into the matter & expedite the refund.
                Thanking you
                Rajinder singh bindra
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                View replies
                My land phone[protected] Kalamassery is not working for the last five months, I went and given a complaint directly to Kalamassery exchange. But nobody turned out. Binu [protected] ([protected]@godrej.com)
                Reply
                I can't snd any sms to one no .. my offer are suggesting me and it's fonts decreases but I snded phone no can't get any sms on my no .. some times they can snd sms to this phone bt i can't and. what is the matter.
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                  V
                  vattikuti
                  Jan 30, 2019
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                  Address: Pune, Maharashtra

                  People are not able to call me and i cant make any calls due to network problem most of the times... Dont even get any messages and even otp also getting after couple of hours.
                  Have raised 3 complaints so far but no proper respons from bsnl support team.
                  Andhra bsnl team saying as i am staying currently in pune they cant help.
                  Pune support team said as sim belong to andhra i need to connect with andhra support team.
                  Can you please allow me to change my network through port or please resolve my issue asap.
                  [protected] - is the number which i have recently converted from jio to bnsl
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                  View replies
                  My mobile number is [protected]. My service provider is BSNL. My area - Coimbatore Tamilnadu.

                  My problem is that I am getting frequently unwanted advertisement and promotional sms from service provider. It is very disturbing my other daily activities. So I would request you to arrange for stopping such messages as early as possible
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                    H
                    hariharabehera
                    from Vadodara, Gujarat
                    Jan 29, 2019
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                    Address: Vadodara, Gujarat, 390013

                    Respected sir,
                    I am harihara behera, retired defence airforce officer residing at a/507, vrajdham society, jambua jakatnaka, makarpura, vadodara, gujarat-390013. I am a regular mobile user of bsnl cell one excel prepaid services since 2005 to till date. My mobile no. Is [[protected]]. Since than i am regularly using the cell one excel prepaid services and automatically from 10 january 2019 incoming call, sms facility of my mobile was withdrawn. Only my family mobile number of two mobile number incoming call are coming. No other calls are coming. Sir sorry to say that regarding this matter near about 15 times i was contact with customer care on 28 january 2019.& my complain number is 1a28389188, but so far this problem has not been solved. Please look into this matter as most urgent.

                    Thanking you for co-operation in advance

                    Your's faithfully

                    Harihara behera
                    [protected]
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                    View replies
                    Dear Sir/ Madam,
                    I want to change the name of owner & Email address in Landline No[protected], Ple. change the name of owner from Vivek Saraff to Vedant Motors & Update the Email Id - [protected]@groupvedant.com,

                    Thanks,
                    Reply
                    Sir,
                    My phone no is[protected], .Customer ID [protected] Account Number [protected]. i have surrender my conection. Nov 2017 but bsnl not refund my security deposit till now.please sovle my problem as soon as possible .i have already pay my all dues and document to the bsnl
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                      P
                      prasanthrohini
                      Jan 29, 2019
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                      Address: 629161

                      Dear sir,

                      I disconnected my bsnl landline telephone before 1 year, when i submit application for disconnect my connection there officers told me to pay all extra bill up to date and i paid and u will recive your deposite with in 3 month now its more than 1 year still not recive wn i contact our branch they just tell me to contact customer care number still no update

                      Land line number[protected]
                      Name : m. Prasanth
                      Place : kulasekharam
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                      View replies
                      I have been trying last 5 days to activate caller tune to my phone number:[protected].But i have been recieving only the message that the song have been activated and when i just caller to my phone its just ringing and there is no any songs playing.
                      Reply
                      I paid my bill via my bsnl app with net banking. But even though the money was debited from my account the bill amount is still not paid. i NEED refund
                      Reply
                      Hi,

                      I have lost my Mobile phone which has the BSNL Prepaid connection. Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number.

                      My Mobile : [protected]

                      Please block the sim card and also.

                      I shall be highly obliged to you

                      Thank you

                      Regards,
                      AJAY MAURYA
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                        P
                        PL.Ramanathan
                        from Coimbatore, Tamil Nadu
                        Jan 28, 2019
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                        Address: Nagapattinam, Tamil Nadu

                        I am ramanathan ([protected]) aged 70 years while attended bsnl office at mayiladuthurai on[protected] to port two mobile nos of other network to bsnl, i was forced to spend two days for this work due to the partiality tendency of mr. Anandan who was one of the clerks there without doing his proper work engaging those persons with and by whom he may be acquainted and benefited who were sitting in the office here and there to have service earlier than those standing before the table including myself more than hours.
                        Is such partiality behaviour in the govt. Office no enough to disciplinary action against mr. Anandan?
                        Thinking you.
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                        May 09, 2019
                        Updated by PL.Ramanathan                         May I know what about the action you have taken on those person on whom I have placed complaint on Jan.2019 or all these procedures such as receiving and sending complaints to high authority to take action are eye wash one?
                        View replies
                        Phone set is not working properly. There are some sounds from the inside of the phone when the phone receives. I had complaint several time, but still not solved. So we are facing some trouble . Please resolve the issue as soon as possible.
                        (ph.[protected]
                        Reply
                        Dear Sir/Madam,
                        Due on 2 to 3 days my bsnl sim is not working.There was some authentication sign-in faied.I want to active my sim.Other wise I will disconnected from BSNL.Please reply us
                        Reply
                        My mobile number is [protected]. My service provider is BSNL. My area - Coimbatore Tamilnadu.

                        My problem is that I am getting frequently unwanted advertisement and promotional sms from service provider. It is very disturbing my other daily activities. So I would request you to arrange for stopping such messages as early as possible
                        Reply
                        Dear sir,

                        My firm name T Bazaar in Lalgung Azamgar, and for past 5 months the net is not working you can check the usage, and still i have been asked to pat 6.5 k which is not correct,
                        I would go to court if not heard,
                        my number is[protected]
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                          S
                          swarnaashok
                          from Kandukur, Andhra Pradesh
                          Jan 27, 2019
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                          Address: 516329

                          I have my bsnl sim activated yesterday in the evening. I have recharged my sim with annual unlimited internet plan 1699.
                          I am not able send any sms to any of the number.
                          I am not able to use data services as i need to send an sms for activating data services on my mobile number..
                          It is like wasting my money where i have recharged for message and data services but i can't use services.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                          View replies
                          Hello, I had requested for security deposit refund since June 2018 after surrendering my Land line phone connection bearing no.[protected] but no response/deposit has been made by BSNL.Plese initiate necessary actions and resolve my issue.
                          Thanks
                          N.DORJEE
                          Reply
                          My mobile number is [protected]. My service provider is BSNL. My area - Coimbatore Tamilnadu.

                          My problem is that I am getting frequently unwanted advertisement and promotional sms from service provider. It is very disturbing my other daily activities. So I would request you to arrange for stopping such messages as early as possible
                          Reply
                          This landline phone is out of order for more than 10 days
                          Multiple complaints made to Calcutta Telephones through phone, Internet and in person has been of no avail
                          None had come to repair the line
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                            M
                            majeshalappuzha
                            from Neyyattinkara, Kerala
                            Jan 26, 2019
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                            Address: Alappuzha, Kerala, 688011

                            My name is majesh. R. From alappuzha kerala. Am holding a 3g handset with bsnl 3g connection. Now my handset is not getting 3 g net work. The bsnl had converted the 3 g to4 g now. So my hadset is working with 2 g only. I cannot replace the set. Please give the instruction to bsnl officers to maintain 3g in alappuzha town. We are paying the net charge and getting 2 g. Its totally foolishing the customers. Please take urgent action. Hope this will reach the authorities to take urgent action. Why this 3g network not working, this is the concern for the customers.

                            Thanks
                            Majesh
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              J
                              JERIN D JOY
                              from Bengaluru, Karnataka
                              Jan 26, 2019
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                              I have a bsnl prepaid mobile which has been charged unnecessarily for service i have not opted. This is the second time this problem is happening and rs. 30 has been deducted each for these services to which i have never subscribed. The last incident occured on 26th january, 2019. Please refund the amount to my account and please never activate any of these value added services on my number without activation.
                              +1 photos
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                                M
                                Mr Tanmoy
                                from Kolkata, West Bengal
                                Jan 26, 2019
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                                Address: Bardhaman, West Bengal

                                My bsnl number 8348*9
                                Recharged with rs 40 on[protected]
                                Activated internet barring without data pack service on my number (Sent a massage stop to 1925) as per tri guidelines to stop main balance deduction when internet data get finished after gprs balance consumed all my main account balance deducted wrongly also illegally.
                                Please refund my valuable balance for goodwill gesture.
                                Please dont use bsnl service
                                Call customer care several times on[protected] at 7.17pm respectively but representatives surajit and biswajit denied to help me and disconnected call
                                +1 photos
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                                  A
                                  arunmozhi2011
                                  from Chennai, Tamil Nadu
                                  Jan 25, 2019
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                                  Address: 620004

                                  I surrendered my landline no.[protected] in triuchyrappalli (Tamil ndu) telephone office on 12/06/2018. But till date i have not received my refund. Please advise the proper authority to send my refund deposit immediately.
                                  Ref no also given in a/c department...[protected] dt19/06/18 and till date not getting the ammout...
                                  Pl arrange the and refund...
                                  By
                                  Arunmozhi. R
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    D
                                    Devkuanar
                                    from Ranchi, Jharkhand
                                    Jan 25, 2019
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                                    Address: Khordha, Odisha, 751002

                                    Sir
                                    I have recharged rs 100 top up on MOBILE NUMBER [protected] via online on dated 23/1/19 from my state bank of india sb account no[protected] ifsc code SBIN0010930. Whichis not topuped in that phone number which was debited from my account but not recharged but another rs 99 recharged from google pay account which was recharged. My rs 100 is still not credited to my account. Topup which i have recharged rs 100 on dtd i.e 23rd of jan 2019 and recharged docket number is [protected]UH65211707.please consider my case above mentioned.
                                    +1 photos
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                                      Dr,Nimesh
                                      from Gurgaon, Haryana
                                      Jan 25, 2019
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                                      Address: New Delhi, Delhi, 110075

                                      Sir i am a retired officer from capf. I am having prepaid mobile no. For the last one year sms are coming on mobile regularly at interval of two weeks to three weeks deducting rs 10/- and rs 15/- from prepaid balance. I have made complaints several times on bsnl cc no -1503. They promised me that deduction will be stopped but nothing done. It is fraud deduction by bsnl workers. What i should do. There is any other no or officer for complaint so that this fraud deduction is stopped and my balance is recovered.
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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