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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9

Updated: Dec 5, 2025

Complaints 15978

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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 158

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Address: Ernakulam, Kerala, 0484

Dear sir,

Today i went to the bsnl office near my locality the 2nd time to report the same complaint which i have reported earlier that resulted in no action from the office. But they said they could not sent any workers because they are not available. Then i asked when can you sent. She said i don't know we will sent when it is available. This kind of behaviour really made me angry. I couldn't say anything but to leave. This made me realize that why government owned firms are getting diminished. This kind of workers who doesn't care about their customers will bring those forms into destruction. I decided to quit bsnl but as a last try i am writing this. I hope you to enquire about the issue a take necessary steps
Thank you.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: 411001

Cheque no. 965128 dated 24 aug, 2018 for rs.3246 was returned by the postman of our area.
This refund was against bsnl tel no.[protected] disconnected on 15 march, 2018.
My new tel. Is[protected].
You are requested to expedite the re-issue of the cheque for rs. 3246.00 and send it to maj. Surinder lal vig., a-7, moghul garden, lane -5, koregaon park, pune 411001.
An early action shall be appreciated.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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K

K1.k

from Delhi, Delhi

Feb 8, 2019

I lost my mobile phone of white colour samsung in the prayag kumbh . I want to block my sim so that no one do the misuse of it phone no. [protected]

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Address: Dehradun, Uttarakhand, 492001

Website: BSNL

They intentionally cut off broadband services and the customer has to file complain 5-6 times a month. This is a joke for these guys. They are trained in troubling customers. The complaint department also doesn't help much. Just good with collecting bills and putting extra charge on the customers bill. This is the 4-5 th time of my complaint in the month. The damn manager also doesn't come on the call when asked to.

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K

K1.k

from Delhi, Delhi

Feb 7, 2019

I have lost my mobile phone of samsung which is of white colour in the prayag kumbh. I want to block the sim so that no one can misuse it and my no. Is bacame safe .
Phone no. [protected]

R

Rabinaraysn padhi

from Ambala, Haryana

Feb 8, 2019

From last few days poor wife speed observed
Informed to exchange
But their advise, go big package for good network
Kindly rectify my problem

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Address: 530016

Dear sir,

Kindly disconnect the broadband facility on my landline no.[protected] with immediate effect as it is no longer required for me. Account number [protected]. Every month we are paying the bill amount approx. Of rs. 1755.84 and not getting the internet service for the last one year. We are totally depended on airtel & reliance jeo. Therefore the bsnl service is a white elephant for me and the bill amount is also very high.

In view of the above please disconnect broad band facility on my landline no.[protected] with immediate effect.

Thanks & regards...
V. Someswara rao
49-14-16 & 17,
Flat no. 401 (Tf-1)
Vasundara castle
Lalitha nagar
Visakhapatnam - 530 016.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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V

Vasanth Kumar S

from Hyderabad, Telangana

Feb 6, 2019

Hi, For the past 2 days I am not getting message to my number. I am suspecting it why and need to know the reason. But the customer care personal are irresponsible. They are not attending call. I am totally frustrated. I never felt a worst service like this. I am in emergency to send money. Even the OTP is not coming.

K

K1.k

from Delhi, Delhi

Feb 7, 2019

I lost my mobile phone in Prayag kumbh, its of samsung white color, i want to block that sim so that no one can missuse it .
Phone no.
[protected]
Complain no. 067799/2019

K1.k's reply, Feb 7, 2019

Complain no. 06779/2019
I filed a fir against the loss of my mobile phone

K1.k's reply, Feb 7, 2019

Why this complain is not going to submit..

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Address: Visakhapatnam, Andhra Pradesh, 530032

I am receiving sms (S) from bsnl like stating

Watch hot entertainment videos click http://14.142.118.20/?uid=197&promotion http://14.142.118.20/?uid=211&promotion http://14.142.118.20/?uid=210&promotion

From
Bt-beesms

I request bsnl to take necessary action for blocking such messages.

I don't understand how bsnl could send such vulgar messages.

Children may spoil in just one click.

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Address: Pune, Maharashtra, 411014

From yesterday my prepaid sim card is not working. My hand set is okay. My number is[protected] no network signal appears on the hand set screen. Other sim cards are perfectly working in the same particular hand set. My sim card when used in a different hand set the same result received. Other bsnl sim cards used in same location work perfectly. Please help.

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Address: 641021

Hungama services has been activated without my knowledge and permission.in bsnl bill, monthly rs.410 has been charged. I don't need that hunagama services. We are not using that services. Last month only we came to know that hungama services has been activated. So, i want to immediately deactivate the hungama services. So, please deactivate the hungama services as soon as possible.

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Address: Bangalore, Karnataka, 560087

I am ramesh. S from bangalore location, area is varthur.
I have applied for new landline connection with broadband. Order number is[protected].
Still now not given new connection to my home. Please do refund my money.
Multiple times i was spoken with murthy bangalore (+[protected]
He is not responding any thing.

Neft money transfer :

Transaction date : 31-october-2018
Transaction reference id : [protected]
Transaction amount 1, 091

I have transferred amount rs.1, 091 to below bank account. Please do refund.
Bank name: karnataka bank ltd.
Account name: master internet services
Account number: [protected]
Ifsc code: karb0000062
Branch : 062 minerva circle, bengaluru
163 rajeshwari complex
V v puram bangalore

Please refund my money.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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J

Jseam_ox P.

from Delhi, Delhi

Feb 4, 2019

Its been 1 year, i'm unable to send sms from my prepaid no. Its really a nuisance. I have been trying to call customer care [protected] but its saying network is congested. Regarding this do something. Atleast give proper cusuomer care no.

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Address: 600057

Website: selfcare.bsnl.co.in

From last five days no internet from bsnl and i try to contact them but no one responding and i try trough twitter also still no one respond

Customer Id : [protected]
First they say your landline is problem after i fixed it they said wires are problem and again fixed it and again they said just disconnect your landline and use only boardband even doing these ### im still facing problem
if possible make my money back to me instead of throw in ocean

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Feb 05, 2019

Updated by J.B.K. 0.0.5 hahaha wait for a week coz i know it going to be faulty again
so kindly please wait

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G

gurbinder13583

from Dirba, Punjab

Feb 4, 2019

My no is [protected]. mera phone 10 days se dead hai. complaint bhi ki 2var pr koi hal nhi kr rha. phone 2 din chalta hai or 7day dead rehta hai

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Address: Pithoragarh, Uttarakhand, 262545

It's been more then a year that our town is facing regular internet cutoff
There are some days we get only 4-5 hours of connectivity
Thr officials say it's due to road development with cause the fiber to cut.
If that's so we should be get subsidy for just using half or none of there services.
At last it would be my humble request to look in to the matter

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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B

Basab nayak

from Bahula, West Bengal

Feb 4, 2019

Sir
I am Basab Nayak.my mobile no is [protected].I was port my no from idea to bsnl.my sim card is activate and outgoing started but incoming facility not activated.I was call many times to customer care but they didn't solve the problem they only said wait for some days it will be start.Sir please solve this issue as early as possible
Thank you

S

Shobhit Verma123

from Bhopal, Madhya Pradesh

Feb 4, 2019

My bsnl sim numbered [protected] has no network detection.

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Address: Vadodara, Gujarat, 391240

Hi,

My bsnl telephone no. Is[protected] &[protected], i had paid both bill amount of 1401 rs. & amount of 640 rs. On dated. 20/11/2018, time. 13:23:20 via india post office in miyagam karjan, city. Baroda, gujarat, pincode. 391240, invoice no. Sl[protected] but still my both bsnl amount was not credited in my bsnl account.

Almost 73 days was finished, kindly check this matter & solve it..

I had attached receipt of of both bsnl payment with this mail.

My mobile no. Is [protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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@

@Vkshkmr970

from Noida, Uttar Pradesh

Feb 4, 2019

Recently i ported in bsnl but I'm facing drastic issue with the network. It is in completely emergency mode. I'm unable to call or message to anyone. This number is very important for me.
TRAI i requested you to please provide me the solution for that.

@Vkshkmr970's reply, Feb 1, 2019

My number is 9708259885.

K

karthiksd sethuraman

from Bengaluru, Karnataka

Feb 4, 2019

I need work this sim please contact [protected]

karthiksd sethuraman's reply, Jan 29, 2019

7483818008 this is my new no

S

sundaram subramanian

from Chennai, Tamil Nadu

Feb 4, 2019

Sir,
I have surrendered my BSNL Broadband/Land Line No.[protected] on 27.09.2018 and got acknowledged . But so far my refund of deposit is not effected in my bank account given in the application. Please do the needful.
sundaram
Poonamallee, Chennai.56

R

ramshankargupta

from Bhopal, Madhya Pradesh

Feb 4, 2019

Hello..
i want to knw my call history of my postpaid bsnl no. [protected] of 3 month.
kindly send me as soon as possible

P

Purohit R D

from Bengaluru, Karnataka

Feb 4, 2019

On dtd 26.01.2019 automatically the wall paper services was activated and Rs 7.00 was deducted from my mobile phone. The customer service reports you only deactivate in ur mobile by uninstalling the app. But I don't know where it is. Kindly deactivate the service otherwise every month amount will be deducted

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Sir i submit my documents with photograph to port my mobile number to bsnl about 10 days ago at ambala city with port code ah952932 expiry date[protected] mob number [protected] but i feel sorry that your deptt failed to port the same. I request your good self to please port the same before[protected] as my incoming calls will block on[protected].

Nitin bajaj
Ambala city

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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M

Mr Tanmoy

from Kolkata, West Bengal

Jan 31, 2019

BSNL customer care agents are too unprofessional uneducated disconnected call misbehaved to every customers.
appellate desk not received any call.
I just hate bsnl service
they have no courtesy and quality

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Address: Pune, Maharashtra, 412410

I am complaining about the tower of company in our area. The tower is front of my house and close to my house it creating to much problem. It creating problem to our family health and making lot of noise
And it is situtied in village and creating lots of problem village people.
It is creating disease to our health and lots people are suffering from that.
So i request you to plz bring that company tower.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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D

Darshana913

from Indore, Madhya Pradesh

Jan 31, 2019

My out going calls are not working.
I m trying since long time

R

Rana Prashant

from Dharmsala, Himachal Pradesh

Jan 31, 2019

SMS are coming but not sent to anyone...my no is [protected]

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Address: Shahid Bhagat Singh Nagar, Punjab, 144514

Hello Sir,

My name is Mukesh Gogna. I was a previous customer of BSNL with telephone number[protected] with Broadband services as well as telephone services. I used this facility for more than 1 year. Due to the less attentive service I had requested them to disconnect my connection after clearing all the dues. At the moment, the service is disconnected for more than 2 years.

My concern is that in order to...

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Address: Rajkot, Gujarat, 360001

I had disconntected my landline no [protected] of rajot on 30/12/2018 and surrendered telephone instrument too. Till today i did not receive my refund of rs 2150/- evern after repeated requests. Please arrange proceed to credit the amt.in my bank ac full detail of my bank sb ac is already mentioned in my application.

No other alternate to lodge the complain to consumer court.

With regards
Kiritkumar shantilal bagdai
[protected]

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Sinojo games is automatically activated in my mobile no. [protected]. I've not done any request to activate these useless things. Bsnl starts deduct illegitimate balance from my sim. Customer care no. Not connected to register complaint. Finally i request for portability of sim, then customer care contact me to know why i requested for mobile portability, i explain all things then they replied they are unable to deactivate the service, infact they see the deduction but unable to stop the service and bsnl games stop link site is not reached.
Stop bsnl games from my mobile no. [protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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I

Issac Samuel

from Perumbavoor, Kerala

Jan 31, 2019

My bsnl cell no. is [protected], Munnar, Kerala. So i want last 02 months December 01st 2018 to January 15th 2019 call details of outgoing and incoming in my Email id. My Email id : [protected]@gmail.com

E

Endrakesh Singh

from Noida, Uttar Pradesh

Jan 31, 2019

Hi,
BSNL new SIM showing dead and even last operator services stopped without new operator Service enablement on new SIM.
Request was related to portability.
Please support and activate SIM of following contact no which is imported from Airtel to BSNL.
[protected]
[protected]

Thanks

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Address: 160062

My landline number 2270406 was permanently closed on 26/07/2018 and the telephone set was also deposited same day vide store slip 466 dated 26/07/2018.
Inspite of frequent personal contacts with the accounts department i have not received the refund amount even though more than six months have passed.

Request look into the matter & expedite the refund.
Thanking you
Rajinder singh bindra

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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B

Binu Chemmath

from Mumbai, Maharashtra

Jan 30, 2019

My land phone[protected] Kalamassery is not working for the last five months, I went and given a complaint directly to Kalamassery exchange. But nobody turned out. Binu [protected] ([protected]@godrej.com)

B

Beliver

from Panruti, Tamil Nadu

Jan 30, 2019

I can't snd any sms to one no .. my offer are suggesting me and it's fonts decreases but I snded phone no can't get any sms on my no .. some times they can snd sms to this phone bt i can't and. what is the matter.

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Address: Pune, Maharashtra

People are not able to call me and i cant make any calls due to network problem most of the times... Dont even get any messages and even otp also getting after couple of hours.
Have raised 3 complaints so far but no proper respons from bsnl support team.
Andhra bsnl team saying as i am staying currently in pune they cant help.
Pune support team said as sim belong to andhra i need to connect with andhra support team.
Can you please allow me to change my network through port or please resolve my issue asap.
[protected] - is the number which i have recently converted from jio to bnsl

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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J

Jayapalan

from Coimbatore, Tamil Nadu

Jan 30, 2019

My mobile number is [protected]. My service provider is BSNL. My area - Coimbatore Tamilnadu.

My problem is that I am getting frequently unwanted advertisement and promotional sms from service provider. It is very disturbing my other daily activities. So I would request you to arrange for stopping such messages as early as possible

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Address: Vadodara, Gujarat, 390013

Respected sir,
I am harihara behera, retired defence airforce officer residing at a/507, vrajdham society, jambua jakatnaka, makarpura, vadodara, gujarat-390013. I am a regular mobile user of bsnl cell one excel prepaid services since 2005 to till date. My mobile no. Is [[protected]]. Since than i am regularly using the cell one excel prepaid services and automatically from 10 january 2019 incoming call, sms facility of my mobile was withdrawn. Only my family mobile number of two mobile number incoming call are coming. No other calls are coming. Sir sorry to say that regarding this matter near about 15 times i was contact with customer care on 28 january 2019.& my complain number is 1a28389188, but so far this problem has not been solved. Please look into this matter as most urgent.

Thanking you for co-operation in advance

Your's faithfully

Harihara behera
[protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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V

Vedant Motors

from Sambalpur, Odisha

Jan 29, 2019

Dear Sir/ Madam,
I want to change the name of owner & Email address in Landline No[protected], Ple. change the name of owner from Vivek Saraff to Vedant Motors & Update the Email Id - [protected]@groupvedant.com,

Thanks,

H

hardeep bawa

from Dehra Dun, Uttarakhand

Jan 30, 2019

Sir,
My phone no is[protected], .Customer ID [protected] Account Number [protected]. i have surrender my conection. Nov 2017 but bsnl not refund my security deposit till now.please sovle my problem as soon as possible .i have already pay my all dues and document to the bsnl

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Address: 629161

Dear sir,

I disconnected my bsnl landline telephone before 1 year, when i submit application for disconnect my connection there officers told me to pay all extra bill up to date and i paid and u will recive your deposite with in 3 month now its more than 1 year still not recive wn i contact our branch they just tell me to contact customer care number still no update

Land line number[protected]
Name : m. Prasanth
Place : kulasekharam

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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B

Braven

from Kollam, Kerala

Jan 29, 2019

I have been trying last 5 days to activate caller tune to my phone number:[protected].But i have been recieving only the message that the song have been activated and when i just caller to my phone its just ringing and there is no any songs playing.

M

Milan Harindran

from Korampallam, Tamil Nadu

Jan 30, 2019

I paid my bill via my bsnl app with net banking. But even though the money was debited from my account the bill amount is still not paid. i NEED refund

K

King@1234

from Varanasi, Uttar Pradesh

Jan 30, 2019

Hi,

I have lost my Mobile phone which has the BSNL Prepaid connection. Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number.

My Mobile : [protected]

Please block the sim card and also.

I shall be highly obliged to you

Thank you

Regards,
AJAY MAURYA

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