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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 16

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S
srikanth vooradi
Jan 22, 2023
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Address: 2-3-105/2/2

I had booked a ticket from Sircilla to jbs on 22-Jan-2023 through TSRTC website . Unfortunately due to network issues., the ticket was not generated but the amount(750 Rs/-) got deducted from my bank account.

I tried calling customer care multiple times & they replied "Refund is in progress". I even mailed them at online.[protected]@tsrtcbus.in detailing the problem but no proper response from them. It's been more than one month & still din't received the refund amount.

One of the representative shared me the refund reference no . [protected]

Kindly do the needful to get the amount refunded asap.

Thanks in Advance,
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    S
    soms.akshat
    Jan 21, 2023
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    I tried to port to other operator. It always says "Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time."
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      A
      Arun4422
      from Pondicherry, Puducherry
      Jan 20, 2023
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      Address: Pondicherry

      I have tried to generate UPC number 5 times, for bsnl porting but every time getting below 2 messages

      1) Your request for UPC has been delayed. Please wait while your request is being processed.

      2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        A
        Anandface
        Jan 20, 2023
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        Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.

        I get this messages thice. Please resolved my problem
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          G
          gyanps
          Jan 20, 2023
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          Sir/ Madam
          I was recharge my Mobile [protected] through bsnl selfcare app on 19th jan'2023 through Amazon Upi amount detected but my mobile not recharge and in app it show transaction failed so please reverse my amount by which I recharge again details are as below:
          Upi reference number:[protected]
          Transaction I'd is : NUE[protected]
          Mobile no [protected]
          Amount: 1198
          date/ time: 19th January 2023 11:04pm
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            A
            advvdk9869
            from Samastipur, Bihar
            Jan 19, 2023
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            Address: Adarsh Nagar Samastipur

            I AM VISHWA DEEPAK KUMAR
            Address:-Adarsh Nagar Behind shiva hero agency Samastipur Bihar
            Pin.848101
            Bsnl mob.number.[protected]
            Sir Mera BSNL NUMBER [protected] PAR UPC CODE NAHI GENERATE HO RAHA HAI
            PLEASE SIR MERA BSNL NUMBER PAR UPC GENERATE KRBYE JAI
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              A
              arunkrishnanab
              from Trivandrum, Kerala
              Jan 19, 2023
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              Address: Chirayinkeezhu

              I have tried to generate UPC number 3 times, but every time getting below 2 messages. Each message cost 1.2 RS.

              1) Your request for UPC has been delayed. Please wait while your request is being processed.

              2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                S
                SubinSoman
                from Noida, Uttar Pradesh
                Jan 12, 2023
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                Address: E-77, Sector-20, Gautam Buddha Nagar, Noida- 201301

                Request you to please remove or relocate the bsnl pole from infront of my home.
                It is creating a lot of parking issue for my vehicle as this is the only slot that I have to park my vehicle.

                Address-
                E-77,
                Sector- 20, Gautam Buddha Nagar,
                Noida- 201301

                Thanks,
                Subin Soman
                [protected]
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  N
                  Nitin_pal
                  from Kotdwar, Uttarakhand
                  Jan 11, 2023
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                  I have applied for Bharat Fibre online and there has been no response from sales team.
                  The booking reference number is
                  EB[protected]_073518

                  Not getting a good response from Customer care too. They always cut the call by saying that I should book again.
                  I've booked again and still there is no response.

                  It's sad to see this poor management of BSNL.
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    M
                    manasjain
                    Jan 10, 2023
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                    Address: Jharkhand

                    Hello,

                    I am not receiving my upc code after sending "PORT [protected] to 1900.

                    I am receiving messages as:

                    "UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance."

                    please look into the attachment for original reply from 1901.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      A
                      Animone
                      from CHENGANNUR, Kerala
                      Jan 8, 2023
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                      Address: Budhanoor East, Via Puliyoor, Chengannur, Alleppey

                      Unable to make or receive phone calls despite making advance payment on 15 December 2022. BSNL online complaint also not registering, shows error message as "Exception occurred. Try again later".

                      Mobile phone: [protected]
                      Transaction id: PGSM[protected]
                      Re charge amount: Rs. 1198

                      Service needs to be restored immediately as phone is used by elderly person.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        S
                        Shaji Cherian
                        from Chennai, Tamil Nadu
                        Jan 7, 2023
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                        Address: Chennai Telephones

                        I closed my landline long back & is yet to receive refund.
                        Previous Landline no.[protected]
                        I approached BSNL Adyar office and was told that nothing is outstanding & they are asking me to ignore.

                        However I am getting SMS frequently (CRM No. [protected]) that they will resort to legal proceeding when BSNL is unnecessarily harassing me.

                        Can you do anything?
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          R
                          Ravikiran.c
                          Jan 7, 2023
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                          Address: No 739 6th b main road sriniga

                          Dear sir. I request u to remove pole which is not in use. Causing lot of problem to my house for constructing and parking problem
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            S
                            sudhanshu123joshi
                            Jan 6, 2023
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                            Have tried to generate UPC number 2 times, but every time I got below 2 messages

                            1) Your request for UPC has been delayed. Please wait while your request is being processed.

                            2) Request for UPC for your mobile no.[protected] could not be processed. Please retry after some time.

                            please help me to resolve this issue.
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              P
                              pradeeprk27
                              Jan 6, 2023
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                              I sent a message to port my BSNL number
                              2 times, but it showed below 2 messages
                              Your request for UPC has been delayed. Please wait while your request is being processed.
                              Request for UPC for your mobile no. 96xxxxxxxx could not be processed. Please retry after some time.
                              Kindly resolve
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                K
                                Karthik rockz
                                from Akkarampalle, Andhra Pradesh
                                Jan 6, 2023
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                                I'm trying to Port my BSNL number, send port request to 1900 but everytime I receive message from 1901, saying UPC cannot be generated for this number, please retry.

                                Can you please help me with this?

                                Regards & Thanks,
                                Karthik B
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  V
                                  VINESH NUTALAPATI
                                  Jan 6, 2023
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                                  Some one was Replaced my number. Without intimation.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    A
                                    Ankit Raj 2021
                                    from Ranchi, Jharkhand
                                    Dec 30, 2022
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                                    BSNL is not letting me port my number. It is giving me a message of contractual obligation even though there was no such contract signed. I registered a complaint with the customer care, who was avoiding me everytime, on 18/12/2022. They said it would take 48 hours to get resolved. But it was still not resolved on 30/12/2022. They are just not letting me port. This problem exist for two of my numbers. They just want me to keep on doing a recharge every month in the hope that they will let me port. They are not even giving me details of the contract so I can end it. The customer care is just avoiding by saying it will take 24 hours more everytime. Please resolve this as soon as possible.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    Still got no help. Customer care did not reach out and no one helped. Even this website is useless it seems.
                                    Reply
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                                      L
                                      LikithaSneha
                                      Dec 29, 2022
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                                      I set caller tune using "My BSNL tunes".
                                      Money got deducted. But still caller tune is not set.
                                      Attached message photo for reference.
                                      Please resolve.
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                        1
                                        1234 teja1234
                                        from Kovvur, Andhra Pradesh
                                        Dec 29, 2022
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                                        Getting the error message when trying to port.

                                        Your request for UPC has been delayed. Please wait while your request is being processed.

                                        Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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