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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Oct 9, 2025
Complaints 15968
Resolved
6089
Unresolved
9879
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 16

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A
Animone
from CHENGANNUR, Kerala
Jan 8, 2023
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Address: Budhanoor East, Via Puliyoor, Chengannur, Alleppey

Unable to make or receive phone calls despite making advance payment on 15 December 2022. BSNL online complaint also not registering, shows error message as "Exception occurred. Try again later".

Mobile phone: [protected]
Transaction id: PGSM[protected]
Re charge amount: Rs. 1198

Service needs to be restored immediately as phone is used by elderly person.
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    S
    Shaji Cherian
    from Chennai, Tamil Nadu
    Jan 7, 2023
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    Address: Chennai Telephones

    I closed my landline long back & is yet to receive refund.
    Previous Landline no.[protected]
    I approached BSNL Adyar office and was told that nothing is outstanding & they are asking me to ignore.

    However I am getting SMS frequently (CRM No. [protected]) that they will resort to legal proceeding when BSNL is unnecessarily harassing me.

    Can you do anything?
    +1 photos
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      R
      Ravikiran.c
      Jan 7, 2023
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      Address: No 739 6th b main road sriniga

      Dear sir. I request u to remove pole which is not in use. Causing lot of problem to my house for constructing and parking problem
      +1 photos
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        S
        sudhanshu123joshi
        Jan 6, 2023
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        Have tried to generate UPC number 2 times, but every time I got below 2 messages

        1) Your request for UPC has been delayed. Please wait while your request is being processed.

        2) Request for UPC for your mobile no.[protected] could not be processed. Please retry after some time.

        please help me to resolve this issue.
        +1 photos
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          P
          pradeeprk27
          Jan 6, 2023
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          I sent a message to port my BSNL number
          2 times, but it showed below 2 messages
          Your request for UPC has been delayed. Please wait while your request is being processed.
          Request for UPC for your mobile no. 96xxxxxxxx could not be processed. Please retry after some time.
          Kindly resolve
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            K
            Karthik rockz
            from Akkarampalle, Andhra Pradesh
            Jan 6, 2023
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            I'm trying to Port my BSNL number, send port request to 1900 but everytime I receive message from 1901, saying UPC cannot be generated for this number, please retry.

            Can you please help me with this?

            Regards & Thanks,
            Karthik B
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              V
              VINESH NUTALAPATI
              Jan 6, 2023
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              Some one was Replaced my number. Without intimation.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                A
                Ankit Raj 2021
                from Ranchi, Jharkhand
                Dec 30, 2022
                Jan 5, 2023
                This thread was updated on Jan 5, 2023
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                BSNL is not letting me port my number. It is giving me a message of contractual obligation even though there was no such contract signed. I registered a complaint with the customer care, who was avoiding me everytime, on 18/12/2022. They said it would take 48 hours to get resolved. But it was still not resolved on 30/12/2022. They are just not letting me port. This problem exist for two of my numbers. They just want me to keep on doing a recharge every month in the hope that they will let me port. They are not even giving me details of the contract so I can end it. The customer care is just avoiding by saying it will take 24 hours more everytime. Please resolve this as soon as possible.
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                Still got no help. Customer care did not reach out and no one helped. Even this website is useless it seems.
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                  L
                  LikithaSneha
                  Dec 29, 2022
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                  I set caller tune using "My BSNL tunes".
                  Money got deducted. But still caller tune is not set.
                  Attached message photo for reference.
                  Please resolve.
                  +1 photos
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                    1
                    1234 teja1234
                    from Kovvur, Andhra Pradesh
                    Dec 29, 2022
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                    Getting the error message when trying to port.

                    Your request for UPC has been delayed. Please wait while your request is being processed.

                    Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.
                    +1 photos
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                      P
                      prem4998
                      from Mayiladuthurai, Tamil Nadu
                      Dec 29, 2022
                      Resolved
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                      Resolved

                      Address: Chennai
                      Website: www.bsnl.co.in

                      I have tried to generate UPC number 5 times, but every time getting below 2 messages

                      1) Your request for UPC has been delayed. Please wait while your request is being processed.

                      2) Request for UPC for your mobile no. 8xxxxxxxxx could not be processed. Please retry after some time.

                      I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got no proper response. Someone please help.
                      +1 photos
                      Dec 29, 2022
                      Complaint marked as Resolved 
                      Got the UPC code after few hours
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                        S
                        sai1300
                        from Guntur, Andhra Pradesh
                        Dec 28, 2022
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                        I have tried to generate UPC number 5 times, but every time getting below 2 messages

                        1) Your request for UPC has been delayed. Please wait while your request is being processed.

                        2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

                        I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          S
                          Sangeetha Mahesh
                          Dec 28, 2022
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                          Address: No.51, 25th cross, pipeline road opposite selection corner t Dasarahalli Bangalore 560057

                          Dear Authority,

                          This is to inform you that there is a BSNL telephone pole in front of my house which is of no use as Nobody is using landline now . Because of the pole I am facing problem in parking my vehicle. So I request you to kindly remove or relocate this telephone pole from the front of my house . I will be very thankful to you, please oblige.
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                            A
                            Adwaith Menon
                            from Palakkad, Kerala
                            Dec 26, 2022
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                            Address: Palakkad, Kerala

                            After sending an SMS (Port ××××××××××) to 1900 we would receive a message stating that the UPC code got delayed. After waiting a message reappears stating that the UPC code cannot be processes at the moment, please try again later. This keeps happening regardless of how many times we try it.
                            +1 photos
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                              V
                              Vidhuja
                              Dec 25, 2022
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                              As my BSNL talk time balance has been deducted from the amount before the date of expiry. Kindly do check and resolve the problem needfully Thanks and regards
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                                H
                                hansraj91
                                Dec 24, 2022
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                                Address: civil lines 01, opposite govt hospital

                                Request for UPC for your mobile no. [protected] could not be processed.Please retry after some time.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  A
                                  Arooj khan
                                  Dec 22, 2022
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                                  Bharat Sanchar Nigam [BSNL] — mobile number port. not received upc

                                  Afroz Khan
                                  from Balrampur, Uttarpradesh
                                  DEC 22, 2022
                                  I am getting the following message from bsnl in connection with mnp.

                                  Your request for upc has been delayed. Please wait while your request is being processed.

                                  Request for upc for your mobile no. 78xxxxxxxx could not be processed. Please retry after some time.

                                  Contacted customer care. They replied to wait for 24 hours. After 3 days i have contacted today. The reply is wait for 2 weeks.

                                  Reason is technical issue/server problem.

                                  Asked to register the complaint and to send sms. They said there is no instructions to take as complaint for mnp.

                                  To whom i have to approach now.
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                                    J
                                    Japjot sifh
                                    Dec 22, 2022
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                                    Address: Chandigarh sector 21 h no.1031

                                    Damaged pole, hanging can cause loss of life and property.
                                    please remove the same
                                    Pole in front of house no 1031 sector 21 ;b
                                    Chandigarh
                                    pin.160022
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                                      J
                                      Japjot sifh
                                      Dec 21, 2022
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                                      Resolved

                                      Address: chandigarh

                                      Dear Sir/ma'am
                                      There is pole in front of my house which is about to fall any time .I am a resident of Chandigarh, sector 21 b house no.1031
                                      pin code 160022.
                                      Please it is a matter of life and death as it can fall any time .
                                      before any mishape happens plses do the needful.
                                      I cannot describe the urgency of the matter.

                                      Regards
                                      Japjot Singh
                                      phone no.[protected].
                                      Dec 21, 2022
                                      Complaint marked as Resolved 
                                      Remove the damaged pole as soon as possible, lives of people are at risk. Sector 21 b Chandigarh Front of house no 1031
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                        V
                                        Vicky455
                                        from Shimla, Himachal Pradesh
                                        Dec 21, 2022
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                                        Address: India

                                        I have recharged my number with data pack.The recharge was successful but the plan didn't activate.I have contacted bsnl customer care but they can't help.So please activate my plan or give my refund back.
                                        Number detail is in screen shot.
                                        +1 photos
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