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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Mar 29, 2026
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 160

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M
MADHUKAR PILLI
from Hyderabad, Telangana
Jan 22, 2019
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Address: Hyderabad, Telangana, 5000059

My phone number [protected]. I am in vennila + plan. I am using this mobile number for the past 12 years. So far this type of trouble i have not received.
I recharged through internet banking for rs.550.00 for bsnl mobile number [protected] on 22.01.2019 at 20.00 hrs. Amount debited from bank but
Not credited in phone.
I have to get credited for rs.575.00. But not received any amount in my phone.
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    S
    Sri Govindaraj
    from Tiruchirappalli, Tamil Nadu
    Jan 22, 2019
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    Address: 605001

    Sir/madam,

    I had been wrongly recharge to my relative no. [protected]. Actually he told me to recharge the amount 99/- but i was recharge the amount 98/- so kindly reversal the transaction. The track id no. Is [protected]. Kindly do the needful please.

    Kindly do that any way because it is very helpful to my carrier and customer.

    Please do the needful. Please.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      V
      Venkatesh@70
      from Mumbai, Maharashtra
      Jan 22, 2019
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      Address: 0251
      Website: about refund of my deposit

      Sir/madam,
      I surrendered my landline number[protected] on july 21, 2018 and also the instrument and got the acknowledgement. Being a senior citizen of 70 years and relocated to pune, i had requested them to clear my refund asap.
      Till today i have not received the payment even after seven months. I paid the deposit 40 years back just imagine.

      I have contacted the exchange accounts department and was informed that the papers have gone for payment in the month of september 2018 and still lying unpaid.
      I registered my grievance vide docket number mhr/co/2018/14417 dated[protected] but no use.

      Now bsnl customer care is not even picking up my telephone. Wow what a great service.

      Next step will be a letter to pmos office and i&b minister.

      Thanks and hope i will get my refund soon.
      T. S. Venkateswaran
      [protected]
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
      View replies
      Last few days i am received otp from unknown no. Massage Sender No is - 57171, i want contract BSNL Mobil customer care but they can not help.
      Reply
      Biswajit07's reply, Jan 17, 2019
      Last few days i am received otp from unknown no. Massage Sender No is - 57171, i want contract BSNL Mobil customer care but they can not help.
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        R
        Ricky Bhambri
        from Hoshiarpur, Punjab
        Jan 21, 2019
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        Address: 152002

        Respected sir
        I received ppo number [protected]
        Dated 15.10.18
        Issued by the senior accounts officer pension
        Office of CCA department of telecommunications govt of india
        Punjab telecom circle chandigarh
        Received through my sbi branch ferozepur on dated 5.12.18 and all the formalities completed including life certificate, account passbook number [protected],
        And undertaking under sign of the notary.
        And ppo copy submitted to the bank on dated 6.12.18. I smt ravinder kaur have retired on dated 31.8.18 but still no any pension credit to my account by the sbi branch ferozepur Cantt, Bazar number 2. Ifsc code of branch is 50627.
        Therefore you are requested that the same may please be drawn and credit to my account. Without pension I m suffering. And action may be taken against the defaulter and panel interest may also be credited to my account
        Thanking you
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          U
          [email protected]
          from Nanpara, Uttar Pradesh
          Jan 21, 2019
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          I have surrendered my wi max c. P. E. As per details given below:-

          Name: u s bisht
          Received cpe no. 98f537c670d9
          Against wi max a/c no.[protected]
          Date : 03.05.2017

          It is regret to inform you that despite of my repeated requests the amount has not been refunded till date.

          Request for refund the same at the earliest.

          U. S. Bisht
          C/o sports authority of india
          Sarojini nagar
          Kanpur road, lucknow - 226008
          Mob no. [protected]
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
          View replies
          Dear Sir,
          we are facing internet problem from last one month but not any solution is giving from local bsnl office. please solve our internet problem
          no.[protected]

          A.K.Trading Co.
          [protected]
          Reply
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            M
            micheal devaselvam
            from Hyderabad, Telangana
            Jan 21, 2019
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            unable to send the port message to 1900

            Address: Hyderabad, Telangana, 500089
            Website: www.consumercomplaints.in/new_complaint

            I tried to send port message to 1900 from my BSNL number by using format port to port to jio. How ever the messages are not being sent, it shows sending failed. I have tested sending messages to other numbers and it works but messages sent to 1900 are being blocked. I have talked to idea customer care who repeatedly states that they couldnt find any reasons why port messages wouldnt be delivered. Please help...
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            S
            SOURABH DHUMALE
            from Ramapuram, Andhra Pradesh
            Jan 21, 2019
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            Address: Hyderabad, Telangana, 502305

            Since few days I'm having issues with the 3g data. Inside house the network is nil. And sometimes it doesn't even work outside. I contacted customer care also but it doesn't seem to work. I even tried apn settings and also removed the sim and inserted again. I'm facing a lot of problems due to this. I think it's because of less towers here, but it is a government run service and they should not be such issues to customer. Please rectify this issue as soon as possible.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
            Jan 21, 2019
            Updated by SOURABH DHUMALE             I stay in Bhanoor. It is near Patancheru in Medak district, Hyderabad, Telangana-502305
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              S
              Sachin Binoy
              from Perumbavoor, Kerala
              Jan 20, 2019
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              Address: Ernakulam, Kerala
              Website: bsnl.co.in

              I'm using a bsnl broadband service for past three years. The customer service is pathetic. There is no support provided by them during weekend.

              I have a connectivity problem since past one month and raised n number of complaints with the 24/7 customer support. But there is no response for resolution. When i call the number, they say they will take immediate action but the problem is still there.

              I'm paying the bill without utilizing the service and i recommend not to go to bsnl for any service based on the bad service experience.

              I wonder why the govt owned isp have such a bad service.

              Thanks
              Sachin

              Land phone no.[protected]
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              Hello sir/ma;am
              My Bsnl number is [protected] is out of services please restart my number
              Reply
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                S
                smtotey
                from Bengaluru, Karnataka
                Jan 18, 2019
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                Address: 560103

                To,
                General manager
                Bharat sanchar nigam limited
                Bangalore telecom district
                Bengaluru

                Regarding: correction of billing address of telephone number[protected]/ customer id: [protected]

                Dear sir,

                Please refer my telephone number[protected] and customer id [protected]. The pin number of billing address on the telephone bill is incorrect and need correction. Current address is as follows:

                Dr. Satish totey
                Flat no cb-2-2035, 3rd flo
                Sobha jasmine
                Outer sarjapur ring road
                Ibbalur
                Bangalore 560037
                Karnataka.

                This has to be changed as follows:

                Dr. Satish totey
                Flat no cb-2-2035, 3rd flo
                Sobha jasmine
                Outer sarjapur ring road
                Ibbalur, bellandur,
                Bengaluru-560103
                Karnataka

                Your early action in this regards will be highly appreciated.

                Thanking you

                Sincerely yours

                Dr. Satish totey
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                View replies
                Land phone [protected] was not working for almost one and half years. regularly billing is done. When contacted me from office, I told the I dont want to continue the land line connection. even now bill is coming regularly. Please stop this.
                Reply
                Service id [protected]
                on 03/01/2019 my sim stopped functioning and latter it is gathered that duplicate sim was issued at different place without my knowledge/ authorization/presence. Service provider has to explain the issue and inform details o[censored]sage of the sim during this period.
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                  P
                  pandey ruchita
                  from Lucknow, Uttar Pradesh
                  Jan 18, 2019
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                  Address: Lucknow, Uttar Pradesh, 226001
                  Website: www.winmanx.com

                  Hello sir/mam

                  Mera naam ruchita pandey hain lucknow mai lalbhag se hun, humne bsnl ka land line lagwaya tha 2017 main or july 208 tak ka payment bhi jama hain par acanak kharab hone ke wajese humne complain bhi karwaya tha bsnl office main or koi aaj tak nahi aaya... Or bill increase hota ja raha in humne band karne ke liye application likha or land line jama bhi kara diya or bola ki payment maf kar dijiye thoda bohot ho toh de bhi du par 9554 hain or wo log meri koi bhi help nahi kar rahe hin please aap kijiye jaldi se jalidi
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  Hi
                  I ported my sim from Vodafone to bsnl after activation my I m not able to send SMS to anyone and not able to connect customer care also
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                    F
                    Fun Tv
                    from Vijayawada, Andhra Pradesh
                    Jan 18, 2019
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                    Website: bsnl

                    I converted 2g sim to 3g. But in the centre of the city, the signal is full and fast internet. But in the last colony of bhupalpally (Krishna colony) has no 3g signal, if we come out (Out of 4, 1 signal bar is showing) and the internet speed is 2kb/s. Please help us.in the district, compulsory signal must be provided. Please make it better.

                    Address : krishna colony, bhupalpally, jayashankar bhupalpally dist.

                    Thanks
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      P
                      parkashram5578
                      from Ambala, Haryana
                      Jan 17, 2019
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                      Address: Ambala, Haryana, 134203

                      I am ram parkash. I have lost my wife's mobile.in that mobile my sim has been also lost. I am writing complaint on behalf of her. This sim card and mobile was lost on 16 jan 2019. It was lost during travelling. So kindly register my complaint. Tell me about further actions to be taken so that i can get my sim back or i can clone sim to continue with same number

                      Date of incident-16jan2019

                      Client no-[protected]

                      Description-lost in travelling.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir My No Is [protected] Airtel To Bsnl Portin But Airtel Network Is Closed Bsnl Network Not Available Please Network Available me Sir Portin Request Date[protected] But airtel Network Closed Date[protected] Please My No Network Install Me Sir
                      Reply
                      My mobile No is [protected] ( Durgapur, W.B BSNL Office )Account is Active. Through S M S I was advised to recharge of RS 36. Accordingly, recharged of Rs 36 by [protected] on 09/01/2019 @09:20:50, Ref. [protected] but still main balance is showing Rs 0.00
                      Reply
                      MLA, Chittorgarh BSNL Land Line Phone is dead since last 2 month & nobody attended it till date. If an MLA is suffering from worst services of BSNL, then imagine how much a common people will be suffering.
                      Reply
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                        C
                        champy000777
                        from Karnal, Haryana
                        Jan 17, 2019
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                        Recently i ported my number [protected] to bsnl but i am not getting signals from 2 days since my number ported i also go to bsnl office phase2 urban estate dugri ludhiana but they didnot resolve my problem also talked very rudely they are not helping they are also not changing my sim my number is 15year old because o[censored]r bad staff i am losing my work fix my number my alternate no.[protected]
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                        View replies
                        [protected] this is my mobile number mobile missing something black
                        Reply
                        bondala sreenivasulureddy's reply, Dec 22, 2018
                        Mobile missing my mobile number 9491449511
                        bondala sreenivasulureddy's reply, Dec 23, 2018
                        Mobile missing number 9491449511
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                          F
                          fassss
                          from Kayankulam, Kerala
                          Jan 15, 2019
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                          Address: 680307
                          Website: bsnl

                          The account no is[protected].

                          Last year june 2018. I disconnected the wimax services and surenderred the wimax instrument at the bsnl office in chalakudy.

                          I have a refundable deposit of rs3250.
                          I have submitted all the required documents, application and bank details to the chalakudy office.

                          It is past 7 months after disconnection, till date i have not received my refundable deposite amount. Please kindly look into this matter and credit the amount to my bank acount the details which i have aleady submitted to the office.
                          Thanking you
                          Yours faithfully
                          Mrs. M. Safeena
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                          View replies
                          Sir, my bsnl prepaid mobile number is [protected]. Me and my relative some issues so pls provide incoming calls details on 10 jan 2019 immediately.
                          Reply
                          Hi,

                          I have bsnl prepaid sim. Today I am not able to do calls or receive calls.
                          Sometimes it will show No Service or emergency calls only. If it showing BSNL mobile also not able to receive calls and also outgoing calls. Please let me know is there any issue in Sarjapura road for BSNL.when it. Will resolved.

                          Thank You

                          Regards
                          Padma
                          Reply
                          D/Sir
                          I have paid land line & mobile bill through Paytm
                          on 19/12/2018 Rs 587/- a/c no.[protected]
                          please provide me the receipt through mail- [protected]@gmail.com

                          thanking you
                          Reply
                          Hii Sir. My mother yesterday (23/12/2018) did a special recharge of her number [protected] of 551. Actually she needed unlimited local and std call plans. Later only she came to know it was wrong recharge. Can you plz help me to convert the recharge to unlimited call plan. If you can it will be helpful. Hoping to get it resolved. Thank you.
                          Reply
                          Mobile missing
                          Reply
                          bondala sreenivasulureddy's reply, Dec 22, 2018
                          Mobile missing
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                            I
                            imskmishra
                            from New Delhi, Delhi
                            Jan 15, 2019
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                            Address: Jhajjar, Haryana, 124101

                            Unauthorised money is being deducting from my pre paid mobile several times in the name of services by 57171. I sent a sms stop to 57171 but till now it is continued. I wish to inform you to stop deducting amount from my mobile +91-[protected] with immediate effect other wise i shall be compelled to go to the consumer court and will change the cellone service provider from my mobile.
                            I have not activated any service and bsnl has no authority to pay.
                            It is a case of fraud.
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                            View replies
                            I want to disconnect my landline services [protected] as it not working from past 9 months since may 2018several times complaints has been made but there is no response.
                            We are paying the bill for the faulty telephone service.
                            Reply
                            I have plan of 299 according to this plan 1.5GB/per at 8MBPS after that 1 MBPS unlimited. but after completing 1.5 GB data net is very slow nearly 0.2 to 0.3 mbps browsing and you tube is not working properly. upto november it was ok but after that is very slow. they cheating saying unlimited at 1mbps.
                            Reply
                            mantu121's reply, Dec 25, 2018
                            my mobile no-7382695592
                            landline number-08912745592
                            address- qtr.o-72/c, sector-1, ukkunagaram, vsp-530032
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                              L
                              Lovlit
                              from Gurgaon, Haryana
                              Jan 15, 2019
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                              Address: Mathura, Uttar Pradesh
                              Website: [email protected]

                              Sir, bsnl internet proper work nhi kr raha h humara area kachchi sadak lal darwaza mathura uttar pradesh h. Sir es area m pechle 6month s internet ki speed nhi aa rahi jiski complaint bsnl office m bhut bar ki lekin unhone humari complaint or work nhi kiya. Jiski bajah s area k sbhi bsnl customer ko problem face karni pad rahi h. Apse request karte h ap humari problem ko apni problem samj kr action loge.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              I surrendered my telephone but not received the deposit refund
                              Reply
                              I am unable to send SMS and no outgoing calls and iam not getting any notifications of calls while I'm in another call
                              Reply
                              Phone dead requires immediate attention. Complaint registered restore immediately
                              Reply
                              D/Sir
                              I have paid mobile bill through Paytm
                              on 19/12/2018 Rs 116/- a/c no.[protected] mobile no. [protected]
                              please provide me the receipt through mail- [protected]@gmail.com

                              thanking you
                              Reply
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                                M
                                morolium1
                                from Nagpur, Maharashtra
                                Jan 14, 2019
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                                Address: Jalgaon, Maharashtra

                                Dear sir,

                                This letter is to inform you that our landline number i.e.[protected] is out of service since a long long back ie. November 2018, we have registered our complain regarding the same many times but we did not get any feedback or revert on the complain. The complain number given to us is [protected].

                                This is very disappointing to us as many important work gets hamper. Now we are in the month of January still the situation remains same, as a customer this is the most ridicules thing.

                                Kindly take this into account that, As the service was unavailable since a long back, hence any sort of charges won’t be acceptable.

                                Kindly look into the matter ASAP and revert.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                View replies
                                Sir,
                                Please send my bill Broadband/landline[protected] to my mail I'd changed as [protected]@gmail.com
                                p s sastry
                                Reply
                                Pappu Sarveswarsastry's reply, Jan 10, 2019
                                sir,
                                As my existing mail I'd delegated accidentally so I request you to send bills to theail I'd [email protected] or by post for my phone#04027070957, addressing happy homes adilmet, 1-9-277.50/1/a, flat#102, hyderabad500044
                                My Name Is Puja Roy.
                                My BSNL Number Is [protected].
                                my number outgoing calls are not available
                                & Incoming Facility Is available... .

                                Thank You
                                Reply
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                                  S
                                  shiv4aaaa
                                  from New Delhi, Delhi
                                  Jan 14, 2019
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                                  Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                                  I had submitted the request to close my connection on 10th dec 2018 (Paid money for complete month). Now, jan month bill has also been generated and today only i got jan'19 month bill.
                                  I had shifted to new location because of which i had asked for disconnection.

                                  In attachment i have added receiving of my application, dec'2018 month payment receipt and jan'2019 month bill.

                                  Please do necessary action.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                  Jan 15, 2019
                                  Updated by shiv4aaaa                                   Any update on this?
                                  Jan 18, 2019
                                  Updated by shiv4aaaa                                   Still No response.
                                  View replies
                                  For months now the signal is poor in our locality and drops drastically when indoors. It is inconsistent and unstable and often calls drop during conversation, if any.

                                  Area: Bungalow No 33, street No 4, opposite Satya Sai Super. market, Czech colony
                                  Reply
                                  I am shocked to find that rs 7/ has been charged for wallpaper services which I have not opted for. Pl . Discontinue this immediately and refund me the charges levied.
                                  Thanks.

                                  Captions Ramachandran
                                  [protected]
                                  Reply
                                  Rama 1949's reply, Jan 9, 2019
                                  I called your help line and the person kept me waiting for more than 15mts and 2nd time 7 minutes when I lost my patience and disconnected.
                                  My netwprk is cut without my knowledge pls help me?????
                                  Reply
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                                    P
                                    Peter Samuel Raj
                                    from Vellore, Tamil Nadu
                                    Jan 13, 2019
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                                    I have informed the about internet connection several time past six months not working nearing to katpadi, kalputhur area. Bsnl office. I dont like tell this that that but check about my usage i am not satisfied about internet connection please kindly cancel the internet conncection.

                                    Account no.[protected]

                                    Telno.[protected]

                                    Thank you

                                    Peter
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      K
                                      kannadas an
                                      from Kodungallur, Kerala
                                      Jan 11, 2019
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                                      Address: Thrissur, Kerala, 680712

                                      My landline number is[protected]
                                      We are receiving bills with an unwanted package hungama since feb 2018, we found it and complained to our nearest bsnl office and no action is being taken so far, at last i sent a mail to [protected]@bsnl.co.in and waiting for the appropriate reply to wave the excess amount charges from us, the total amount up to dec-2018 is rs. 5082.11.
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      I have purchased pre paid seam in2007 but it is not working since 6/1/2019 what is reason and what is remedy.please help me in solving my problem
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