Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Resp sir,
I have made a payment of landline bill for the month of nov2018 via internet banking on 23rd nov2018. The amount of rs.1389 is debited from my account on that day but still i have not received the digital receipt yet. As while making payment there were some net issue encountered before redirecting from bank website to bsnl portal. For more details i have attached the bank receipt.

Total Rs 40.00 deducted for service GAME in two times on two dates 20.09.2018 & 10.10.2018 without my consent. Please refer below table for 3 & 4.

DND was activated on my mob since 6th Feb 2018 (URN: [protected]). Customer Care, 1503, tells me on 10.10.2018 that I had consented for service GAME thro’ voice call.

It is not true, as I have not received any call on this mob since July 2018.

It is evident from below call log.

This last 5 call log is extracted from my mobile by dialing *123# below.

Call records from [protected] as on 10.10.18---

Call Records Call Type Call Cost Call Duration Time Called Num Called Volume
1 MOC 00.0 INR 380 Sec 10.10.2018, 10:48 1503 0
2 MOC 00.0 INR 422 Sec 20.09.2018, 10:20 1503 0
3 Direct Debit Request 20.00 INR 0 Sec 10.10.2018, 01:25 Nil 0
4 Direct Debit Request 20.00 INR 0 Sec 20.09.2018, 15:23 Nil 0
5 SMSMO 00.0 INR 0 Sec 18.07.2018, 11:13 59751 0

Please revert deducted money Rs 40.00 back to my mobile balance.

I also request you to advise the concerned authority to refrain from deducting balance from my mobile in future to avoid inconveniences to both sides.
FYI, prior to above deduction, two times Rs 5.00 each time deducted on 14.11.17 & 9.11.17 from my mob balance for service Health Tips without my consent and the money is not returned back still. Please return this also.

Bsnl Complaint Booking for GSM/CDMA at http://www.bsnl.co.in/customer-care.html is out of order for UP (east) at this moment.

For any query, pl contact me on my mob or email.

Thanks & regards,

Sunil Srivastava,
Mob : [protected]/ [protected]

Yesterday i got debited for a service which i havent opted... Mobile shiksha app. When i complaint at their customer service no. They said we called you and u respond but i havent received any such call from bsnl. Even my caller details and true caller app shows this that i havent got any call. But they are not ready to listen. They told me to go to bsnl office with your documents for getting the details. I have no time for that. I just want to know do they really do this with their customers. Is this the kind of service provided by bsnl to its valuable customer in today's date when every other company is rushing for customer satisfaction.

The above phones were released and handed over on 26/11/2018 for security release. First i went to sardarpura bsnl office who directed me to patel nagar bsnl office. Patelnagar bsnl office directed me to get the orders from sardarpura bsnl office for closing of telephones. I went back to sardarpura bsnl office for the orders for closing of the above telephones and thereafter back to patelnagar for handing over of the relesed telephones. The officers and staff were helpful but this procedure was strenuous as i am 81 years old and got the difficuty of movment between the two offices. Pleas simpalifies the procedure to avoid such strenuous movements. After deposit of telephones on 26/11/2018 i request you to please release the security deposits after deduction of any dues. The correspondences for delaying the matters should be avoided.
Gopal singh sankhala
Mobile no. [protected]

Sir, i was checking a meeseva message i recieved for services i applied for when suddenly around 14 messages started displaying from 56566.. Thank you for subscribing for "bikini world event"10 rupees charged, like so "wall paper special event" "music pack.".. And then messages sending otp for some spicy photo shoot... I have lost the rs 60 of my balance because of these fake subscrptions which i haven't done. Restore my balance. I called up call center immediately but they say i have called that number.. I want my amount back as i haven't called or subscribed

Im trying to port my bsnl number and messaged port to 1900 but im have not received any upc code till now... Im trying to do this since 3 days but not received yet...
Kindly see the issue with bsnl and solve the matter as soon as possible.
Will be thankful if you solve the issue... Or else may have to take a serious action on the same.

Thanks & regards
Very professional customer

Despite sms the job portal is debiting my bsnl mob [protected] every 5 days by rs7 please stop. The toll free number ends with languages and no further response at all. The sms stop sent fails every time and is not delivered. Tried to call number of times but the call does not go through at all. Please help to eliminate the job portal debit of rs 7 in my bsnl mobile number as stated above, once in five days. I am aged 67 years and not aspiring to get a job at all

Took ₹30 from my main balance. Complaint registered but didn't receive any docket #. Later came to know no one customer care agent raised a complaint. Then explained everything and got a reference number. Has been two weeks. No response yet. Called several times and heated usual response - system is down. Today after calling them came to know that they can only raise a complaint on my behalf and can't initiate any refund. Now they ask me to approach the bsnl office in person. Why the hell did they deduct my money and wasted my time on getting residencia for this?
Bsnl good for nothing.
The worst network.
Fit for nothing network
Complaint has been registered-docket number is-8k10tn305152

Respected sir i hve closed my landline connection from last three month with phone number[protected] and[protected] still i am not getting refund so i want immediate action otherwise i will do legal action against bsnl... Reply soon... I had gone many time at bsnl office but they r not giving any answer properly so i am writing written letter to bsnl...

Sir. I am using bsnl post paid mobile. My postpaid plan is under gharwaapsi unlimited 399. I have converted from prepaid to postpaid in sept'18. Till then i am not getting any bills till now. Only on your selfcare portal i could down load a duplicate bill. The bill for the month of oct'18 is reflecting usage charges of rs.141 in addition to monthly recurring charges of rs.399 inspite o[censored]nlimited plan. Also i had opted for no isd calling while submitting the cap form. None of your customer care reps could resolve the issue. It is requested to re-look at the billing and do the needful. My postpaid a/c no is:[protected] bsnl hyderabad circle, telangana.

Today around 15:16, I recharged a wrong mobile number i.e [removed] of Rs. 1699 using online recharge paytm. Immediately, I realized my mistake as I did not receive any notification. Soon, I raised a request at Paytm but I was told to reach BSNL office for resolution. Below is the response of the Paytm(‘operator reference number ORN - [protected]) .

"• We would not be able to modify your order [protected] of...

Bsnl is indeed the oldest &sole telecom co.in the country; having enjoyed a monopoly for decades.
Unfortunately the position as of now is reversed, even after holding such a monopolistic position with
Well-spread net work through-out india, it can not do justice on to such privilege. Most vividly, due to mismanagement and inability to face competition from other telecom co’s of private sector to maintain the status, let alone gain in business,

Since last 20 years i am using a residential land line and unfortunately it becomes unbearable to maintain because of its regular disturbance in service either completely dead at times or else one can not chat undisturbed due to abrupt noises and call-drops, if it be.

With the present day of advanced technologies how is it bsnl is not able to solve the said problems or indulging in such maladies intentionally, forcing one to opt for better alternatives.. It’s an example of man
Cutting the branch of tree on which he is seating.

This is a communication in agony, knowing not if at all the suggestive message should appear as a pointer to investigate and improve. A line in confirmation/simply acknowledgement, will be appreciated.

I had a landline telephone (Number[protected] of bsnl since 25 years, which i surrendered on 13.02.18 in respect of financial constraints. I gave them all money receipts and other documents. They said "alright everything ok, you will get refund of your security deposit within 2-3 months, don't worry". After that 9 months passed, they are silent though i went to them again and again.

In this case i request you to intervene this matter so that i can get back my due amount as early as possible.
Thanking you

Dear sir,
I am not satisfied with bsnl post paid which was activated on 16 august 2018 after porting my mobile no to bsnl from another service provider. After 90 days i want to port my no to another service provider, but i cannot do that. Bsnl office at jadavpur kolkata not interested to help me regarding this problem. Also bsnl customercare not help me to do that, they suggested to send to 1900 by inserting my sim to another handset. I have already done that but same problem arises. Please help me to do the same.

Land line no.[protected]
Cust id: [protected]
Acct no. [protected]
Bill no. And date: sdcap[protected] & 06/11/2018
Bill period : 01/10/2018 to 31/10/2018

One time charges for rs. 410-00 + gst charges imposed on my above bill towards hungama games+movies+music — on demand.

These demands were not made by me - but are charged wrongly on my bill. Pl remove these demands (Which was not demanded by me) and reverse the debit imposed on me.

Nv ramana
Sr. Manager / finance
Iocl, chittoor (Ap) 517001.
Dt. 19.11.2018

Dear authority,
This is to inform you that there is a telephone pole infront of our byelane which is of no use. It is causing a lot of difficulties in taking in and out of four wheelers of all who dwell i'm byelane. So, request you to remove or relocate this telephone pole of no use from infront of our byelane. For this, we all will be very thankful to you.
P. H. S. Mani
Srm road
Mosqur byelane
Cochin 18
[protected]

Customer id [protected]
Account number [protected]
Phone number [protected]
Bill number & date sdctn[protected] & 06/11/2018
Issue date 06/11/2018
Bill period 01/10/2018 to 31/10

As i have given letter to get payment from bank through ecs, how previous month bill amount could be added to the new bill.
Please verify if payment has been received for the previous bill.

Kr senthilnathan

Heavily advertised "one year free amazon prime" membership from bsnl main website doesn't work at all.

Even the customer care people just keep postponing the complaint about & no resolution to the problem is provided for a month!!

Backend people never called back to resolve the issue.

After i enter my landline number, my registered mobile number on bsnl self-care doesn't show up automatically at:
https://portal2.bsnl.in/myportal/subscription.do

I already have registered for bsnl self-care. Even after this my landline number and mobile number do not seem to be linked.

Can you provide resolution for this issue? This will help me to get the amazon prime subscription for which i am struggling with this issue from the past 45 days.!!!

Even after contacting the bsnl customer care several times in the past 45 days my issue is not resolved.

Kindly help me in resolving the issue asap.

My sim ported out from idea post paid to bsnl prepaid. Paid the due amout in nov 3 2018 but bsnl barred my out going and incoming calls 15 nov 2018. I submitted my due amout paid bill in bsnl office and conection resolved 15 nov 2018. But after some time network completly inoperative state. Again they replace sim card waited 24 hrs. But coud not resolved yet...

We got a call on our bsnl landline[protected] asking for my dad he told he speaks from bsnl and was rude upon asking what was that he was calling for he told its for verification and wants my dads number as he isnt available i asked again for what in terms of verification do he needs he repeated the same thim being more rude and told to hang up the call so i did hang up and to report fraud call i tried calling 1963 from bsnl landline got and option to choose language but it wont go further after pressing 1 or 2.
Female menbers are generally at home i m concerned about there security and also bad service of bsnl that i dont know where to report a fraud call which my mom told me comes often.
Lucky we have caller id the fraud call was from ‭[protected]‬.
Hope some department is working on catching hold of these people.