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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Mar 29, 2026
Complaints 15979
Resolved
6091
Unresolved
9888
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 17

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1
1234 teja1234
from Kovvur, Andhra Pradesh
Dec 29, 2022
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Getting the error message when trying to port.

Your request for UPC has been delayed. Please wait while your request is being processed.

Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    P
    prem4998
    from Mayiladuthurai, Tamil Nadu
    Dec 29, 2022
    Resolved
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    Resolved

    Address: Chennai
    Website: www.bsnl.co.in

    I have tried to generate UPC number 5 times, but every time getting below 2 messages

    1) Your request for UPC has been delayed. Please wait while your request is being processed.

    2) Request for UPC for your mobile no. 8xxxxxxxxx could not be processed. Please retry after some time.

    I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got no proper response. Someone please help.
    Dec 29, 2022
    Complaint marked as Resolved 
    Got the UPC code after few hours
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      S
      sai1300
      from Guntur, Andhra Pradesh
      Dec 28, 2022
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      I have tried to generate UPC number 5 times, but every time getting below 2 messages

      1) Your request for UPC has been delayed. Please wait while your request is being processed.

      2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

      I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        S
        Sangeetha Mahesh
        Dec 28, 2022
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        Address: No.51, 25th cross, pipeline road opposite selection corner t Dasarahalli Bangalore 560057

        Dear Authority,

        This is to inform you that there is a BSNL telephone pole in front of my house which is of no use as Nobody is using landline now . Because of the pole I am facing problem in parking my vehicle. So I request you to kindly remove or relocate this telephone pole from the front of my house . I will be very thankful to you, please oblige.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          A
          Adwaith Menon
          from Palakkad, Kerala
          Dec 26, 2022
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          Address: Palakkad, Kerala

          After sending an SMS (Port ××××××××××) to 1900 we would receive a message stating that the UPC code got delayed. After waiting a message reappears stating that the UPC code cannot be processes at the moment, please try again later. This keeps happening regardless of how many times we try it.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            V
            Vidhuja
            Dec 25, 2022
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            As my BSNL talk time balance has been deducted from the amount before the date of expiry. Kindly do check and resolve the problem needfully Thanks and regards
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              H
              hansraj91
              Dec 24, 2022
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              Address: civil lines 01, opposite govt hospital

              Request for UPC for your mobile no. [protected] could not be processed.Please retry after some time.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                A
                Arooj khan
                Dec 22, 2022
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                Bharat Sanchar Nigam [BSNL] — mobile number port. not received upc

                Afroz Khan
                from Balrampur, Uttarpradesh
                DEC 22, 2022
                I am getting the following message from bsnl in connection with mnp.

                Your request for upc has been delayed. Please wait while your request is being processed.

                Request for upc for your mobile no. 78xxxxxxxx could not be processed. Please retry after some time.

                Contacted customer care. They replied to wait for 24 hours. After 3 days i have contacted today. The reply is wait for 2 weeks.

                Reason is technical issue/server problem.

                Asked to register the complaint and to send sms. They said there is no instructions to take as complaint for mnp.

                To whom i have to approach now.
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  J
                  Japjot sifh
                  Dec 22, 2022
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                  Address: Chandigarh sector 21 h no.1031

                  Damaged pole, hanging can cause loss of life and property.
                  please remove the same
                  Pole in front of house no 1031 sector 21 ;b
                  Chandigarh
                  pin.160022
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    J
                    Japjot sifh
                    Dec 21, 2022
                    Resolved
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                    Resolved

                    Address: chandigarh

                    Dear Sir/ma'am
                    There is pole in front of my house which is about to fall any time .I am a resident of Chandigarh, sector 21 b house no.1031
                    pin code 160022.
                    Please it is a matter of life and death as it can fall any time .
                    before any mishape happens plses do the needful.
                    I cannot describe the urgency of the matter.

                    Regards
                    Japjot Singh
                    phone no.[protected].
                    Dec 21, 2022
                    Complaint marked as Resolved 
                    Remove the damaged pole as soon as possible, lives of people are at risk. Sector 21 b Chandigarh Front of house no 1031
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      V
                      Vicky455
                      from Shimla, Himachal Pradesh
                      Dec 21, 2022
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                      Address: India

                      I have recharged my number with data pack.The recharge was successful but the plan didn't activate.I have contacted bsnl customer care but they can't help.So please activate my plan or give my refund back.
                      Number detail is in screen shot.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        K
                        khanna1973
                        Dec 20, 2022
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                        BSNL pole dismantle

                        Address: 111A/403 80FT ROAD ASHOK NAGAR KANPUR 208012

                        It is easy to tell power lines apart from these types of lines - power lines are always higher up on the pole, they always have insulators, and they do not touch other lines. Cable and telephone lines are located further down the pole and are directly attached to power poles without insulators.

                        But we have too old and too dangerous telephone poles used for hanging high tension wires on the 80 Feet Road in front of our building...
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                        D
                        DebmalyaMukherjee
                        Dec 20, 2022
                        Resolved
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                        Resolved

                        Hi,
                        I am not receiving my upc code after sending "PORT [protected]" to 1900,
                        I am receiving messages as:

                        UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

                        I have already connected with customer care regarding the issue before, and they asked me to wait for 72 hours. But it was of no use, still the same message is coming from 1901.

                        please look into the attachment for original reply from 1901.
                        Dec 22, 2022
                        Complaint marked as Resolved 
                        My UPC code successfully generated now
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          A
                          Albina Ros
                          Dec 17, 2022
                          Resolved
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                          Resolved

                          Emergency recharge was done but recharge is not successful. Kindly refund or activate this plan...
                          Jan 11, 2023
                          Complaint marked as Resolved 
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          This is not successful yet. Please don't cheat
                          Reply
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                            T
                            Tanay Basak
                            from Kolkata, West Bengal
                            Dec 16, 2022
                            Resolved
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                            Resolved

                            I am getting the following message from bsnl in connection with mnp.

                            Your request for upc has been delayed. Please wait while your request is being processed.

                            Request for upc for your mobile no. 98xxxxxxx could not be processed. Please retry after some time.

                            Contacted customer care. The reply was that BSNL doesn't have any problame regarding the same.

                            Asked to register the complaint and to send sms. They said there is no instructions to take as complaint for mnp.
                            Dec 16, 2022
                            Complaint marked as Resolved 
                            Problame solved
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              D
                              dd.Sharma
                              Dec 14, 2022
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                              Address: karnataka

                              I have tried to generate UPC number 5 times, but every time getting below 2 messages

                              1) Your request for UPC has been delayed. Please wait while your request is being processed.

                              2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                A
                                Annabsenapati
                                from BARIPADA, Odisha
                                Dec 13, 2022
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                                Address: Odisha

                                Honourable consumer complaints,
                                Please help me from getting my UPC number. I tried to generate UPC code for port my number at least two month my money is deducted over two month but nothing happens I call customer care and go to bsnl office but nobody help me out.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  K
                                  kiran gangadhar
                                  from Hyderabad, Telangana
                                  Dec 8, 2022
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                                  Address: Bangalore

                                  I have tried to generate UPC number 5 times, but every time getting below 2 messages

                                  1) Your request for UPC has been delayed. Please wait while your request is being processed.

                                  2) Request for UPC for your mobile no. 90xxxxxxxx could not be processed. Please retry after some time.

                                  I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue and no timeline to resolve this issue
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    M
                                    Manikandan Sr.
                                    Dec 6, 2022
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                                    I have shifted my BSNL broadband connection to new location with help of BSNL representative of my area. Even after three months, address in bill is not updated with new location.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      A
                                      a_ilan
                                      Dec 5, 2022
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                                      Address: 12-A Cross, Indira Nagar First Stage

                                      For decades : BSNL is still charging Rs.1.20 per SMS : even in the whatsapp era. They are absolutely guilty-free for such stupid pricing
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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