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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: May 21, 2026
Complaints 15980
Resolved
6091
Unresolved
9889
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 17

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L
LikithaSneha
Dec 29, 2022
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I set caller tune using "My BSNL tunes".
Money got deducted. But still caller tune is not set.
Attached message photo for reference.
Please resolve.
+1 photos
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    1
    1234 teja1234
    from Kovvur, Andhra Pradesh
    Dec 29, 2022
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    Getting the error message when trying to port.

    Your request for UPC has been delayed. Please wait while your request is being processed.

    Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.
    +1 photos
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      P
      prem4998
      from Mayiladuthurai, Tamil Nadu
      Dec 29, 2022
      Resolved
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      Resolved

      Address: Chennai
      Website: www.bsnl.co.in

      I have tried to generate UPC number 5 times, but every time getting below 2 messages

      1) Your request for UPC has been delayed. Please wait while your request is being processed.

      2) Request for UPC for your mobile no. 8xxxxxxxxx could not be processed. Please retry after some time.

      I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got no proper response. Someone please help.
      +1 photos
      Dec 29, 2022
      Complaint marked as Resolved 
      Got the UPC code after few hours
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        S
        sai1300
        from Guntur, Andhra Pradesh
        Dec 28, 2022
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        I have tried to generate UPC number 5 times, but every time getting below 2 messages

        1) Your request for UPC has been delayed. Please wait while your request is being processed.

        2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

        I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          S
          Sangeetha Mahesh
          Dec 28, 2022
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          Address: No.51, 25th cross, pipeline road opposite selection corner t Dasarahalli Bangalore 560057

          Dear Authority,

          This is to inform you that there is a BSNL telephone pole in front of my house which is of no use as Nobody is using landline now . Because of the pole I am facing problem in parking my vehicle. So I request you to kindly remove or relocate this telephone pole from the front of my house . I will be very thankful to you, please oblige.
          +1 photos
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            A
            Adwaith Menon
            from Palakkad, Kerala
            Dec 26, 2022
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            Address: Palakkad, Kerala

            After sending an SMS (Port ××××××××××) to 1900 we would receive a message stating that the UPC code got delayed. After waiting a message reappears stating that the UPC code cannot be processes at the moment, please try again later. This keeps happening regardless of how many times we try it.
            +1 photos
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              V
              Vidhuja
              Dec 25, 2022
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              As my BSNL talk time balance has been deducted from the amount before the date of expiry. Kindly do check and resolve the problem needfully Thanks and regards
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                H
                hansraj91
                Dec 24, 2022
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                Address: civil lines 01, opposite govt hospital

                Request for UPC for your mobile no. [protected] could not be processed.Please retry after some time.
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  A
                  Arooj khan
                  Dec 22, 2022
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                  Bharat Sanchar Nigam [BSNL] — mobile number port. not received upc

                  Afroz Khan
                  from Balrampur, Uttarpradesh
                  DEC 22, 2022
                  I am getting the following message from bsnl in connection with mnp.

                  Your request for upc has been delayed. Please wait while your request is being processed.

                  Request for upc for your mobile no. 78xxxxxxxx could not be processed. Please retry after some time.

                  Contacted customer care. They replied to wait for 24 hours. After 3 days i have contacted today. The reply is wait for 2 weeks.

                  Reason is technical issue/server problem.

                  Asked to register the complaint and to send sms. They said there is no instructions to take as complaint for mnp.

                  To whom i have to approach now.
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    J
                    Japjot sifh
                    Dec 22, 2022
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                    Address: Chandigarh sector 21 h no.1031

                    Damaged pole, hanging can cause loss of life and property.
                    please remove the same
                    Pole in front of house no 1031 sector 21 ;b
                    Chandigarh
                    pin.160022
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      J
                      Japjot sifh
                      Dec 21, 2022
                      Resolved
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                      Resolved

                      Address: chandigarh

                      Dear Sir/ma'am
                      There is pole in front of my house which is about to fall any time .I am a resident of Chandigarh, sector 21 b house no.1031
                      pin code 160022.
                      Please it is a matter of life and death as it can fall any time .
                      before any mishape happens plses do the needful.
                      I cannot describe the urgency of the matter.

                      Regards
                      Japjot Singh
                      phone no.[protected].
                      Dec 21, 2022
                      Complaint marked as Resolved 
                      Remove the damaged pole as soon as possible, lives of people are at risk. Sector 21 b Chandigarh Front of house no 1031
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        V
                        Vicky455
                        from Shimla, Himachal Pradesh
                        Dec 21, 2022
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                        Address: India

                        I have recharged my number with data pack.The recharge was successful but the plan didn't activate.I have contacted bsnl customer care but they can't help.So please activate my plan or give my refund back.
                        Number detail is in screen shot.
                        +1 photos
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                          K
                          khanna1973
                          Dec 20, 2022
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                          BSNL pole dismantle

                          Address: 111A/403 80FT ROAD ASHOK NAGAR KANPUR 208012

                          It is easy to tell power lines apart from these types of lines - power lines are always higher up on the pole, they always have insulators, and they do not touch other lines. Cable and telephone lines are located further down the pole and are directly attached to power poles without insulators.

                          But we have too old and too dangerous telephone poles used for hanging high tension wires on the 80 Feet Road in front of our building...
                          +1 photos
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                          D
                          DebmalyaMukherjee
                          Dec 20, 2022
                          Resolved
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                          Resolved

                          Hi,
                          I am not receiving my upc code after sending "PORT [protected]" to 1900,
                          I am receiving messages as:

                          UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

                          I have already connected with customer care regarding the issue before, and they asked me to wait for 72 hours. But it was of no use, still the same message is coming from 1901.

                          please look into the attachment for original reply from 1901.
                          +2 photos
                          Dec 22, 2022
                          Complaint marked as Resolved 
                          My UPC code successfully generated now
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            A
                            Albina Ros
                            Dec 17, 2022
                            Resolved
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                            Resolved

                            Emergency recharge was done but recharge is not successful. Kindly refund or activate this plan...
                            +1 photos
                            Jan 11, 2023
                            Complaint marked as Resolved 
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                            View replies
                            This is not successful yet. Please don't cheat
                            Reply
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                              T
                              Tanay Basak
                              from Kolkata, West Bengal
                              Dec 16, 2022
                              Resolved
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                              Resolved

                              I am getting the following message from bsnl in connection with mnp.

                              Your request for upc has been delayed. Please wait while your request is being processed.

                              Request for upc for your mobile no. 98xxxxxxx could not be processed. Please retry after some time.

                              Contacted customer care. The reply was that BSNL doesn't have any problame regarding the same.

                              Asked to register the complaint and to send sms. They said there is no instructions to take as complaint for mnp.
                              Dec 16, 2022
                              Complaint marked as Resolved 
                              Problame solved
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                D
                                dd.Sharma
                                Dec 14, 2022
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                                Address: karnataka

                                I have tried to generate UPC number 5 times, but every time getting below 2 messages

                                1) Your request for UPC has been delayed. Please wait while your request is being processed.

                                2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  A
                                  Annabsenapati
                                  from BARIPADA, Odisha
                                  Dec 13, 2022
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                                  Address: Odisha

                                  Honourable consumer complaints,
                                  Please help me from getting my UPC number. I tried to generate UPC code for port my number at least two month my money is deducted over two month but nothing happens I call customer care and go to bsnl office but nobody help me out.
                                  +1 photos
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                                    K
                                    kiran gangadhar
                                    from Hyderabad, Telangana
                                    Dec 8, 2022
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                                    Address: Bangalore

                                    I have tried to generate UPC number 5 times, but every time getting below 2 messages

                                    1) Your request for UPC has been delayed. Please wait while your request is being processed.

                                    2) Request for UPC for your mobile no. 90xxxxxxxx could not be processed. Please retry after some time.

                                    I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue and no timeline to resolve this issue
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      M
                                      Manikandan Sr.
                                      Dec 6, 2022
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                                      I have shifted my BSNL broadband connection to new location with help of BSNL representative of my area. Even after three months, address in bill is not updated with new location.
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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