Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear sir/madam,

It has been 6 years until now since we lodged our application in the year 2012 for new connection at 59/3 baby nagar, madambakkam guduvancherry 603202 and we haven't been given a connection yet. Every time we call our exchange we have been given only excuses for the last 6 years.in our area there are 8 or more people that i'm aware require a connection but it has been proved it has been a waste of time. This is my last resort to bring forward to your attention hoping to see some good result.

Thanks & regards
Daniel david
[protected]

Tel[protected] of mrs. Grace kanagarajam house # 8/1386a venkatasamy
Lane opp: stanes motors. Via dandapani bakery. Trichy road, is out of order and we lodged complaints two weeks earlier through res phone 2311991 and till date it is not rectified either no any respose, received. As we are using this phone for last 30 years and we responsible elderly persons for medical social helps, the above phone is critically required. Your early action in this regard is highly apreciated.

By. Mrs. Grace kanagaraj.

Hi, my name is dinu and my mobile number is [protected], on dt-08/10/2018 at 2.30 pm, i have made recharge my phone by reload recharge application service on my number but by mistake he had recharges rs.399/- towards another number [protected], which seems same as my number, and the rs.399/- topup has been transfered to his number and he has denied to pay me. So, i have a request from bsnl (Government organigation) that in this situation what is the procedure to bring back any one money as this is against the law of conduct and justice. My request to government organisation to please make some more software for stopping such kind of mistake.

Sir/madam,

This is frequent issue we are facing we are facing with bsnl whenever we request for change of plan (I. E.) from higher plan to lower plan we are levied with the deposit charges of the new plan and old deposit was not getting adjusted with the bill. After we submit a complaint still the billing department not taking necessary action to reverse the charges this resulting in higher bill with late payment fee. Kindly take this issue and inform the respective department to reverse the charges after a complaint or intimation from the customer.

We will never pay the full amount even if there is a communication stating that charges will reversed at later date.

Respected sir/madam,

I have disconnected my broadband connection [protected] on 28.8.2018. But connection bill is getting generated mistakenly. Please close my account from bill generation and cancel the oct bill.

Disconnect order number:[protected]

Disconnect order id: 1-97i468w

Bill account : [protected]

Thanks,
Hariharan v. V. R.

REGARDING TO NOT GETTING THE ORIGINAL SPEED OF INTERNET MENTIONED ON MY PLAN
To,
A.G.M.,
B.S.N.L. Office, Nanded.

Hello sir, I Naresh Shrikishan Sharma having landline and broadband connection with no [protected]. From LAST TWO TO THREE MONTHS I am facing problems to access internet due to getting very low speed of internet signal due to BSNL fault. I has been number of complaints filing for this issue on customer care no.[protected] and 1504 and in-personaly and several times on phone number [protected] in the office of Shivaji Putala, Vazirabad, but problem is still persits, I attached the plan details image i get speed 100-200kb and sometimes 500-800kb and my plan is if RS675 and upto 10mbps till 35GB, upto 2Mbps beyond but within that 35GB i got the speed of 100-200kb.
so, please solve my problem on priority level.

Naresh Shrikishan Sharma

I am receiving regularly unwanted message. on 04 oct again i tried to register for DND. URN is [protected], but request rejected stating that the number is already registered in dnd registry. And if it is so then why i am receivivg unwanted sms.
05 oct i received a message from HP-BNKPIN at 13:57. On 6oct i received message from bp-655050 at 1952 hrs.
If DND is activated then how these message are coming to my
mobile number is[protected]. Kindly intimate the phone number/ e mail id of concerned offficer where complaint can be made if you are unable to resolve / understand the complaint.in the manner my e mail is reverted shows unprofessionalism of staff

Am writing this with hell level of fustration and regrets. Actually this contention is for a govt sector (Iti ambattur[protected] we experiencing is worse ever customer service from bsnl. Our line was down for nearly a month and every time we raise a compliment what happening is bsnl tech staff visit our place while away time, stating some reasons, mentioning some idiotic reasons to come again and leaves the place but they never returns and they also report that the issue is resolved that's where the trouble for us.
Resently i spock to one of bsnl people (Gayathri - from chennai ambattur) she promised me that tech staff will be attending the fault in 1 hour, but till now no one have turned back. Is there some one really incharge or some1 could solve our problem in bsnl.?

I want to bring to your kind notice the unsatisfactory working of our land phone[protected] we have lodged a number of complaints but to no avail. It has not been working properly for the last one month. Either the phone becomes dead or otherwise it works one way only. So, we are facing a number of problems regarding this. The telephone disorders have grown to be a serious problem. Most of the times, it lies dead. The service provided is very poor.
It is the fourth time in a month that the phone is damaged.
Repaired by as per my complaint but after a few hours it was damaged as if its old condition.
I have no benefit over this phone now.
Today i registered a complaint again regarding this issue, complaint no:[protected]
In such circumstance, you are therefore, requested to kindly take personal interest in the matter and apply some effective measures to relieve us of the inconvenience caused by frequent telephone disorders.

My bsnl wimax id is cb10010243 is not working since last 1 week even after doing payment of 3290/- i have received the message from bsnl portal that payment received, got ref no also. This is the second time it is happening. Wimax used to close for 3 to 4 months and only i am paying bills. Last time also without using it i have paid 2719/- kindly refund at leat one amount and start my wimax
It is located at kharsia - chhattishgarh, net was coming from shakti exchange - chhattisgarh

This is to bring under your consideraton that after repetitive efforts i am not able to get upc code for my bsnl no, as i need to port my no to another service provider.
Its really frustating that how complex bsnl guys make which use to be a very simple process.
I have tried the process nearly 10 times and the customer care is also of no help.
I hope this acts as an eyeopener for bsnl and they stop using such ill market strategies to stop their existing customers from porting.

My mobile no: [protected]. I called customer care regarding my balance deduction unnecessary. They told that it is third party activation they are unable to process the refund, that is the flash message but previously i activated total dnd. They told me you are not activated total dnd bsnl message will come like that. I activated dnd for specifically not receiving charging messages. But they updated wrong.

Previously i got one more issue with bsnl 2 to 3 months back i recharged with bsnl self-service. I had a double deduction because of the portal issue. I called to care for the refund they take the complaint and told i will get the call from the technical team but they directly closed the complaint. After i asked they opened and closed again. Every issue they are doing like this. This is too bad that's why i made this complaint.

Bsnl provides internet connectivity via broadband connection and they mention upto 10 mbps till 35 gb, upto 2 mbps beyond but actually the end user get upto 1.5mbps till 35gb, upto 500-800kbps beyond and the speed vary from 10-100kbps and they mention 10mbps on document. As they mention on document the customer wants that same speed but they not provide it. Please do register this complaint so they provide the facility as mentioned on the document while they provide new connection.

Sir I have tried to recharge with ezrecharge on 29th september for Rs220 and Rs260 through sbi internet which was failed because I have wrongly noted the cell no as [protected] which is post paid! Even though I have tried to contact them through email given them the facts till now there is no response from them.Please do the needful. thank you sir! By P sekar, 34 ezhavar street, nagercoil k k dist Tamil nadu 629001 and email address is [protected]@ymail.com

I have lost my mobile along with my bsnl sim number [protected] while traveling form delhi to hindon. I have purched the sim from bangalore. I have tried to block my sim but i can't furtherhat to block my number and also request you that to issue me a dublipcate sim of my same number it plays an very important role in my life. Thanking you hope fully likely to get a respond from you

Dear sir,
I am not satisfy with your network
And, i am not able to send messages only for 1900... "message could not sent" is showing... Tried 10 time..., it is showing message sending failed but the charges are cutting
By speaking to customer care for solution... After multiple times they keep giving non sense / irrilavent solutions: -
1. That server is down.
2. I need to change message centre no.- did the same but no result...
3. I have to change the handset - tried but no result...

I am the resident of vasai road, palghar - maharashtra. We had cancelled our landline no.[protected]Account no - [protected]) on[protected]. The bsnl employee's behaviour towards us was very irresponsible and rude regarding bank account details. She also threatened to us that "i will see to it that you won't receive your security deposit" and it is happening as said. As per your terms deposit is to be refunded with 60 days from the date of cancellation. Its was informed to us by the kalyan head office that our line is disconnected. It is now more than 60 days we haven't received our deposit. Requesting you all to look into this matter. Its not the matter of rs.2000 its the matter of my country's pride that we trust our people and goverment of india. Thank you

Dear Sir,

On 22.09.2018 I have submitted the application for cancellation of my my Phone No.[protected] and surrendered the instrument duly obtaining the receipt. After Surrendering the DOT has given New Number [protected]. My intention is not allotment of new number but cancellation of old No [protected] immediately. Kindly do the needful as i have already submitted the Original cheque for Deposit Transfer.

[resolved] bsnl landline — phone dead for 4 days


Bommakuri prabhulingam submit a complaint
I am unable to know about this. There is a huge disturbance in land phone connection.

Name : dr. Mukesh dixit
Phone no:[protected]
Address : shri krishana hospital, nimodiya mod tonk road chaksu, jaipur

Please recify our problem as soon as possible.

Respected sir
I am using bsnl sim card in my phone and my no is [protected] in west bengal darjeeling. I ve already recharge my sim with rupees 200 but also from my phone there is not going out calls but in coming calls are available can you please check my outgoing calls because i 've try for several times but from my phone it is not going out calls i 've recharged also but the account is deactivated is telling can you please check is problem
Thank you