Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Good Evening,

I am writing to complain about the continued billing by BSNL even after services were discontinued. My mother had a land line[protected] and internet service from BSNL. Both services were discontinued in August 2022, instruments surrendered to BSNL and acknowledgements were obtained from BSNL.

However, BSNL continues to recover monthly charges through ACH from the bank from Aug 2022 till date even though services were discontinued in Aug. 2022. Complaints were made to BSNL by my sister-in-law who visited BSNL office in person but to no avail. BSNL continues to charge for discontinued services every month. To make matters worse, there is no mention of refund of security deposit for the landline which BSNL is holding.

Can someone take a look and stop this? You can reach me at [protected]@yahoo.com

Hi team
My BSNL number [protected] (TN zone) have stopped working from last 3-4 days. It's active since I am regularly recharging it. Please rectify it asap.

My Landline#[protected] Outgoing has been blocked due to non payment of October 2022 bill RS. 388/- however my landline was dead due to cable issue for more than 15 to 20 days during the month of October 2022. I have already escalated multiple emails regarding this to BSNL and they have accepted to adjust October 2022 bill however my bill was not yet adjusted. As of now my bill was not yet adjusted. I am unhappy with BSNL service provider....

My bsnl number is [protected].. suddenly a few days ago, it stopped working.. when I called the customer care, I was told to go and take a new sim card with the same number as the sim card was originally taken many years ago.. So, i went to a local bsnl office and took a sim card with the same number.. now there is only incoming facility, no outgoing facility, and no messages can be received or sent..

Rs.141 recharge bsnl mobile unsuccessful date.4/10 /2022 .payemt not recived

Dear sir...i made recharge my BSNL mobile validity plan throw SBI Yono LITE App, on 03/11/2022 of Rs-107 amt debited my account successfully but not recharged my mobile number ..again on 09/11/2022 recharged amount of Rs-197 this also same as above. both recharges are amount deducting my bank balance but yet not be recharged my number .so i compliant register both SBI & BSNL and they replied me that by SBI amt transferred to Merchant (BSNL ) you can ask to BSNL Service provider. and in BSNL even any amount not be credited or recharged your number so you can ask to your SBI yono lite Service Provider. so my request you that both company are telling successfully transfer and recharge, , even yet not be my number recharged or amt refund by SBI bank.

Bharat Sanchar Nigam [BSNL] — Request for UPC could not be processed

Narendra Nitanjan
from Vidisha Madhya Pradesh
29/11/2022
I have tried to generate UPC number 11 times, but every time getting below 2 messages

1) Your request for UPC has been delayed. Please wait while your request is being processed.

2) UPC cannot be generated as there is an active request for the change of ownership for this number.

I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue and no timeline to resolve this issue.

Hi Team
As I can be your new customer but very disappointed by the bsnl staff because the staff was very rude and abusive.
Actually i called him for new connection and he told me to give me 2-3 days and after 3 days i called him back for update he told me some issue (bla bla) and told me to wait 2-3 days again i called him after 1 week he is saying wait for some more days then i asked him if you are not able to do, please tell then i will go with some other service as i am a working professinal and i need wifi on urgent basis so then he started misbehving me and using very abusive language then i told him i will compalin against him and he told me like nobody can do anything in bsnl. So guys If these type of behaviour is accepted in bsnl then i will never be part of bsnl anymore.
otherwise please take some action on this.

Siddik Ahmad & Raheesa Ahmad
Dayalpura Marg Gogawa, 451335
Distt. KHARGONE, Madhya Pradesh
Sub.: Renewal of the rental agreement.
"Bharat Sanchar Nigam Limited"
We are Siddik Ahmad & Raheesa Mustak Ahmad vendor no. is 5079030.
BSNL installed Telecom Tower on our building roof at shahpura, Gogawa distt. Khargone .
This is with reference to the rental agreement 10/11/2017 between us, the tenure of which expired on 9/11/2022. We submitted application latter on 16/09/2022 for renew rental Agreement to BSNL KHARGONE with 20% rent incensement as per pervious agreement.
We visited BSNL KHAROGNE Office twice for renewal of the agreement But they said to us we didn’t get any response from BSNL INDORE so we will not renew agreement.
We kindly request to you please renew agreement earlier otherwise we will provide our land to other telecom company.
Please notify me about your action and if you have any questions or concerns, call me on [protected].

Sincerely,
Siddik Ahmad & Raheesa Ahmad
Vendor NO. _- 5079030
Contact no. – [protected]
[protected]

I was contacted by a person called Karthik after I filed a complaint against FM mall money scam in your website and he informed me that he was your representative ( contact number [protected]) and I was asked to pay 10% fee and after I paid the amount he stopped answering my calls and I filed a complaint against him in your forum and after seeing the complaint he was angry and he told me nobody else is going to help you and he will ask the bank to send my money to charity
If this person is your representative kindly take necessary action or help me get a refund of the fee I paid

Dear Authority,

This is to inform you that there is a BSNL telephone pole in front of my house which is of no use . This is causing a lot of parking problem of my vehicle . So I request you to remove or relocate this telephone pole from the front of my house .Request your kind consideration to shift/remove it at the earliest. Complete address is mentioned below along with photograph of the pole.

Araniparambil House
Toll gate road
Vaduthala PO:
Cochin 682023
Ernnakulam district
Landmmark. (KSEB transformer, Tiled road)

Yours truly
Anas Muhammed

I have already closed my landline no.[protected] as on 18th September, 2021 to the BSNL RAJKOT with request to kindly refund my security deposit and unadjusted amount that i deposited during taking connection.but till now I am waiting for my refund of amt. RS.3, 960/-. Plz do needful. ASAP.

I have already closed my landline no.[protected] as on 8th August, 2018 to the JTO BSNL RAJKOT with request to kindly refund my security deposit and unadjusted amount that i deposited during taking connection.but till now I am waiting for my refund of amt. RS.5, 650/-. Plz do needful. As soon as possible.

Bsnl bill paid.Account debited.Bill status shows as unpaid

I have made recharge of 107/- for my BSNL prepaid number and the money was debited from my account. But it's not reflected in my bsnl account since i didn't receive any text message....

My Mobile No is [protected], Rs. 153 Recharge on 09/11/2022 at 6.30 PM and Ref. No. is [protected] . I have not received any credited amount in my mobile but amount is deducted. Customer care could not response. Many time i have tried but failed. I am hope less. I want to back my Rs. 153 or recharge this amount which deduct from bank. i have attached this invoice for deduct or recharge.

Details as lodged in CPGRAMS Gov of India Grievance with Registration No.DOTEL/E/2022/36984

Mobile Number : [protected]
Service Provider : Bharat Sanchar Nigam Limited Corporate Office
[protected]---
Two recharges done for mobile no. [protected] ( A) on 14 Sep 2022 EOR[protected] at 7:00pm for Rs 347 and second recharge (B) on 14 Sep 2022 Transaction ID Transaction ID EOR[protected] for Rs 247 at 7:10pm for BSNL prepaid no. [protected]. Both the recharge amounts were successful and amount deducted from bank acoount too. Since only the first recharge (A) for Rs 347 was used and the second recharge for Rs 247 was never allowed, request the unutilised and deducted amount of Rs 247 may please be refunded.
Secondly, please note that the modified SELCARE app, as on date, is without transaction history other than the last one, and has to be reinstalled for every recharge as such. Please allow atleast last (1) 12 months recharge history. (2) Recharges not utilised may please be refunded.

The features of the initial BSNL app (earlier to 2019) had all the desired and customer friendly features. Looking forward to your kind cooperation and early action.

The two basic concerns are unresolved
1. BSNL fails to return or refund suo moto the recharged amount for which the services are not given and sights time lapse as the reason only when the consumer points out the blunder. This is very unique to BSNL since all other Government sites and telecom operators immediately disallow any payment for which services are not provided.
2. The present SELF CARE app has to be reinstalled /re registered everytime the user logs in. The transaction history is only for the immediate last transcations done, unlike more than last several months transactions in the earlier BSNL app ( prior to 2019) .

Your prudence and fairness is eagerly awaited in contributing towards a digitally enabled and shinning INDIA.

I have tried to generate UPC number 3 times, but every time getting below 2 messages

1) Your request for UPC has been delayed. Please wait while your request is being processed.

2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue and no timeline to resolve this issue

[Resolved] Bharat Sanchar Nigam [BSNL] — Request for UPC could not be processed
N
Nikunj231991
from Ahmedabad, Gujarat
Jun 17, 2022
Oct 2, 2022
I have tried to generate UPC number 3 times, but every time getting below 2 messages

1) Your request for UPC has been delayed. Please wait while your request is being processed.

2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue

I wanted to port my BSNL sim card to another network and i have sent porty request to 1900 but its doesn't allowing anything and it says Your request for upc has been delayed. Please wait while your request is being processed. And it says Request for UPC for your mobile no. 89******** could not be processed. Please retry after some time.